Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 04-May-2015
Cons: Speed of service at reception and a smile would have been nice.
Location: Convenient for actress off motorway but a taxi ride away from station and city centre
Hotel was convenient for one night stay. I also have to complement the hotel on phoning guests to advise that they had a problem with the TV system. But I found the service at reception a bit slow with staff wondering around not offering to serve the growing queue. Also vacuuming the stairs is not a good thing when guests are going up and down to breakfast. Cables could easily be tripped over
3 out of 5
by A verified traveller

Looking tired

Posted 06-Apr-2015
Food in the restaurant is expensive and the quality isn't great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Very pleasant friendly staff

Posted 10-Mar-2015
Ideal hotel for night out in Maidstone onsite pub very nice good food
1 out of 5
by A verified travellerfrom maidstone

Nice hotel but the restaurant was terrible

Posted 23-Feb-2015
The stay was lovely nice room smelt really musky when I first walked in the room though. Everything else with the hotel was good apart from the resurtant. The service was very slow and they was not even busy. We asked for a bottle of proseco and got something completely different. We asked for skinny fries with our meal and they gave us chunky chips instead without asking if it was ok. We made a complaint and so did all the other tables. I would stay at the hotel again but I won't be visiting the restaurant the food is too over priced for the food you receive.
2 out of 5
by A verified travellerfrom Nrfolk

Medico hotel, Restricted pool use for children

Posted 23-Feb-2015
Pros: Not much
Cons: Pool acorrosion coating breaking down. Restaurant time delays unacceptable . Room temperature control
Location: Chatham Dockyard
Hotel about 20 years old looking a bit tired. Not upto other Village hotels we have stayed in. Room temperature poorly controlled requiring a fan to cool room in the middle of winter (more of Travel Lodge standard. Pool use restricted to children from 9 to 12 and 2 to 5 but no notification prior to check in. Restaurant quite expensive and waitress did not make it clear that special wasn't in the meal deal. Lam chops not a success as more fat than meat. Kept waiting for both courses especially the sweet course. Meal for 3 took over 150 min. Lost ticket in the kitchen for sweet course. Next morning received a 0700 wake up call that was not requested and was informed they would remove it. At 0715 wake up call repeated just as we had got back to sleep. Discussed with reception on check out and £25 reduction made on £200 bill. Unlikely to use again.
4 out of 5
Recommended
for Business Travellers
by vanessafrom Hereford

No heating in my room in February... Brrrrrr..

Posted 20-Feb-2015 on Hotels.com
I really like the Village Urban resort, it has lots going for it - but some standards seem to be slipping. Having no heating in my room during February was not good. Also the bathroom was tired and could do with refurbing. The bathroom could really do with a good service and redecorate/ update.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom h

Nice hotel good facilities for sports fans

Posted 13-Feb-2015
I had meetings at ridham and stayed over nite at hotel to stay in close proximity for my am meeting The gym and pool were good and I enjoyed my short stay I wud stay again
2 out of 5
by A verified travellerfrom Bushey

Avoid if possible

Posted 12-Feb-2015
This was once a pretty good hotel, with decent enough rooms, a reasonable, if slightly tacky bar, and a good gym. Unfortunately, all of the above have gone downhill noticeably in the last year or so. Decor and bedrooms are looking very dated and don't feel comfortable, with bathrooms really in need of attention. The bath panel was actually hanging off and everything felt a bit grubby. The TV only worked on a few channels and switched itself off every half an hour. Strips of black tape appear on the carpets throughout the stairs and corridors where they have worn. The bar was very hot and most of the draught beers were off, whilst the gym was also far too warm, with equipment in need of maintenance. Suffice to say, I will be looking elsewhere in future, as it's so overpriced. Not worthy of a 2 star hotel rating.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

spot on

Posted 09-Feb-2015 on Hotels.com
excelent
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Excellent

Posted 02-Feb-2015 on Hotels.com
Excellent