Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Heswall

Good central hotel,

Posted 03-Dec-2014
Pros: Close to where my family live and I like the swimming pool.
Cons: The coffee and orange juice at breakfast needs improving. A loyalty scheme for regularly customers would be great.
Location: Handy for Kent Life and Leeds Castle
Very friendly, helpful staff. Comfortable rooms. We stay here regularly to visit family
3 out of 5
by A verified traveller

Hotel with pool

Posted 19-Oct-2014
Dated room! Been to better! Maybe an upgraded room next time? Maidstone is only a short taxi ride away!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Rooms beyond hot

Posted 16-Sep-2014 on Hotels.com
The hotel was clean and room had all necessary amenities; hairdryer, iron, ironing board, extra pillows etc. The temperature of the room however, was excessively hot. There was no air conditioning in the room; only a fan in the corner which was not sufficient to bring the room temperature down despite it being September. This resulted in a poor nights sleep, which is a shame, as the hotel was good aside from this.Myself and friends requested adjoining rooms and had to request the adjoining door be unlocked twice before this was done. The hotel restaurant service and quality of food was far above most cheaper hotel provisions and we enjoyed a good meal and drinks there, although drink prices were excessive.
3 out of 5
Recommended
by Karenfrom Portsmouth

Disappointing

Posted 16-Sep-2014 on Hotels.com
The hotel was lovely but our disappointed at having no hot water made this stay a real disappointing one. We had a busy day planned to see family we had not seen in years and we could not have a bath or shower, on contacting reception on two different occasions we where told within half an hour we would have hot water, but this did not happen and at 9am we had to get ready to go, so a very, very disappointing stay at this hotel
3 out of 5
Recommended
for Business Travellers
by A verified traveller

SAUNA OF A ROOM!!!!

Posted 08-Sep-2014 on Hotels.com
Always enjoyed staying at various Villages and the quality of this one was no different. Unfortunately I happened to be in a room that was extremely warm, in fact my night might as well have been in a sauna. the radiator was off so I have no idea where the heat came from. very little sleep at all, so uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with gym, sauna, steam room,etc

Posted 07-Sep-2014
I really enjoyed my stay. Missed breakfast one morning and staff kindly arranged for me to enter to be served some food
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 07-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Spencer Kelly

This traveller left a rating score only Posted 05-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Brifrom Worcester

Hot room

Posted 03-Sep-2014 on Hotels.com
Rooms are v hot at night