Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Gloucester

Room for improvement

Posted 26-Aug-2014
Pros: The swimming pool. Convenient location.
Cons: Cleanliness. numbers and quality of staff.
Location: Leeds Castle. County Showground.
My stay was generally okay. However, the accommodation was not as clean as I would like, the toilet would not flush properly and, believe it or not, the water was too hot, in itself a strange thing to complain about and the real disappointment was that the staff did not seem to understand that the stock answer of "No other rooms available" would suffice.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chesterfield

Stop Over -

Posted 22-Aug-2014
Pros: This Venue is very busy at weekends and appears popular for weddings, the staff were very pleasant and accommodating amidst the chaos it all.
Location: The Royal Dockyard, Leeds Castle, Retail Park at Ashford all worth a visit.
The hotel was an ideal base for a four day 3night stop over on our way back from France, to see Leeds Castle, Chatham Dockyard and visit an area we hadn't before.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fareham

Large, friendly resort

Posted 15-Aug-2014
Pros: Close to motorway junction
Cons: None
Location: Plenty of tourist attractions, Leeds and Hever Castles, Maidstone and other towns
Very friendly resort, excellent gym facilities which can be used by all. Room excellent with all facilities. Breakfast buffet style but included all you needed.
3 out of 5
by A verified traveller

RIP OFF AT CHECKOUT

Posted 30-Jul-2014
Cons: DON'T CHARGE EXTRA TO PAY THE BILL STAFF EXCUSE IS THE COSTS - WELL BUILDING, BUSINESS RATES, STAFF, FIT OUT ALL ARE COSTS, BUT ARE NOT EXTRAS
Fine except for being charged extra to pay by credit card. Tiny little light grey sign on reception and not pointed out before checkin, only at checkout. Nothing at the time of booking. RIP OFF!
2 out of 5
by A verified traveller

Like sleeping on the surface of the sun.

Posted 08-Jul-2014
On a mild night (c12 degrees outside) the room, with no air con, was unbearably hot. Could not sleep. Windows don't open. Staff sympathetic & helpful but unable to provide a robust solution for the second night (which was a mercifully cooler night).
5 out of 5
Recommended
for Everyone
by lee from b

Very relaxing

Posted 01-Jul-2014
We have stayed in this hotel about 10 times and it never disappoints. Excellent value for money bearing in mind that it's only 2 miles from the town. Price included full English breakfast plus full use of the gym,pool etc. There's a really nice river side walk to maidstone which takes about 30-40 minutes.
4 out of 5
Recommended
for Everyone
by jenny from wirral

Friendly helpful staff

Posted 10-Jun-2014
Pros: Location
Location: Good location, Leeds castle worth a visit
Enjoyed our stay, loved the swimming pool and our grandchildren enjoyed staying over in our family room.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Didnt deliver on a promise

Posted 15-May-2014 on Hotels.com
Overall I did not feel it provided value for money. The extra I paid for an upgraded room did not reflect in what I got. I would not be likely to pay the extra again to use it.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 14-May-2014 on Hotels.com
4 out of 5
Recommended
by George from London

Great facilities

Posted 08-May-2014 on Hotels.com
Helpful hotel staff. Good breakfast buffet and excellent swimming pool and gym facilities.