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Reviews of Royal Harbour Hotel

3.5 out of 5
Royal Harbour Hotel
10-11 Nelson Crescent, Ramsgate, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 554 reviews" "
Rating 8 - Good. 202 out of 554 reviews" "
Rating 6 - Okay. 62 out of 554 reviews" "
Rating 4 - Poor. 23 out of 554 reviews" "
Rating 2 - Terrible. 8 out of 554 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Liked: Property conditions & facilities, room comfort
Excellent location and view
The hotel is in a prime Ramsgate location high up over the harbour; all front rooms have superb views. The welcome was warm and we were shown to our room (22) on the third (top) floor. There was no information about the public areas either verbally or in-room, so we explored & found four charming downstairs rooms. There is an honesty bar where a tiny bottle of Peroni beer is charged at £6.50. Our bedroom was small, as expected, but the mattress on the bed was supremely comfortable and the linen of high quality. However, the iron-frame headboard required two pillows to be stacked up to rest against, and the duvet was too thick for summer. We had to sleep with it half on & half off even with 15C outdoor overnight temperature and the window open. It's the little touches that make or break a stay at a small, high-end b&b as it's never going to compete with a full-service hotel on facilities. Unfortunately, this is where the Royal Harbour Hotel fell down: - No fan (essential here!) in room; - No hand towel in bathroom, just two no-longer-fluffy bath towels and a floor towel/mat; - Soap scum not fully cleaned off sink; - One chair only with small hole in seat fabric, not the armchair shown in photo; - No box of tissues; - Photo of our room shows a coffee maker, two mugs, two cups & two glasses on the hospitality tray, but all we had of those were instant coffee and two small cups without any saucers or teaspoons. None of this was worth making a fuss over but it did detract.
Stayed 1 night in Jul 2023

8/10 Good

Nick

Stayed 1 night in Apr 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
The advertisement for this adorable hotel really didnt do it any justice. So many coastle hotels all look the same and I have stayed in all sorts all over Europe and the UK. This was by far the most adorable, comforting and well put together coastle hotels I have seen in the uk. The manager of the hotel was such a friendly, warm, welcoming, unique, open minded and artistic happy character who you could tell puts so much love and passion into his work. The hotels vintage, artistic, cultural, and historical theme makes this a magical place to stay weather your traveling to ramsgate as an aspiring author, with family for the festive periods and the open fire of the loung over looking the sea front makes this expecially warm and cozy, as a couple for a coastle get away, for business and the study area of this hotel is just perfect with its antique furniture, antiques everywhere your eyes can see and just the perfect quiet area for work and atudy. Honesty I could go on forever about how wonderful this hotel is but you really just need to go there to understand where im coming from because no amount of photos or writing could do this any justice.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old hotel and very well looked after by Matthew. But shame there is no cooked breakfast or evening meals on offer
Stayed 3 nights in Dec 2022

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Stayed 1 night in Dec 2022

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay.
We were made to feel very welcome by Matt and his team. Loved every minute of our stay. Everything spotlessly clean and everything worked well. It was hot but Matt made suer we had a fan which helped alot. Plenty reas and coffees. No complaints.
Stayed 2 nights in Jun 2022

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a lovely view
Lovely and clean hotel. Staff was very attentive and friendly. Room had a very lovely harbour view. We very much enjoyed our stay.
Stayed 2 nights in Jun 2022

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

Anjna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Pillows were flat but extra were provided. Rooms were clean and spacious with good tea facilities. However room was not cleaned between and toiletries whilst good were not replaced.
Stayed 2 nights in Apr 2022

8/10 Good

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Angela

Stayed 1 night in Apr 2022

6/10 Okay

Robert, Mendon

Travelled with family
Liked: Cleanliness, staff & service
The room was extremely small. The TV was not working. It was convenient to town and parking was provided.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A great location within walking distance of the harbour and Town centre. The staff were very friendly and welcoming and the room was very comfortable. We parked a few streets away and this was fine.
Stayed 2 nights in Apr 2022

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Lovely bed linen, beautiful views. Shame check in after 4, would prefer 2 or 3 pm. Shaver socket was a bit lose, hutch on the room door did not work. Tv could have been bigger. Otherwise a pleasant stay
Stayed 1 night in Mar 2022

10/10 Excellent

Alan

Stayed 2 nights in Mar 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in a beautiful setting.
Right from the moment we arrived, we were made to feel so welcome.Ther room was wonderful, clean and with a spectacular balcony with a view over the harbour. I was such a special experience, we will definitely be back.
Stayed 1 night in Feb 2022

8/10 Good

Sheba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Royal Harbour Hotel,particularly enhanced by our super friendly host, Matthew who had kindly upgraded our room on arrival at no extra cost. The room and en-suite were gorgeous! Only downside was the hotel felt quite cold and the room took a while to warm up, the shower also was not very hot or strong. With these points covered, it would have been an exceptional place to stay!
Stayed 1 night in Feb 2022

10/10 Excellent

Darren, London

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with fab views across the Royal Harbour, quirkily decorated. Staff really friendly & helpful, particulaly Matthew. OK rooms (& bathrooms) are small, is a(Grade 2?)listed building, but comfortable
Stayed 1 night in Feb 2022

2/10 Terrible

Ian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
JUST DON’T STAY HERE.
Stayed 1 night in Jul 2021

8/10 Good

damon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve
Right next to the beach, close to everywhere in town, clean and friendly staff
Stayed 1 night in Dec 2021

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

JAMES

Disliked: Staff & service, property conditions & facilities, room comfort
Rip-off
Checked in and out in ten minutes because the room we booked on the website was already taken they showed us another to extremely small rooms that were nothing like it. They've refused a refund so I'm very unhappy and wouldn't ever go again
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disappointing
Lovely and welcoming checkin an the bedroom was lovely. The shower was terrible. not more than a dribble and only tepid. THe hotel doesn’t provide a breakfast in the hotel (other than a picnic breakfast) but it would have been nice to have fresh milk in the rooms so that we could have a cup of tea on the morning. We were also woken up when the people in the room walked around and used the bathroom and it was noisy. Lovely bedroom and the people were lovely but the plumbing and missing touches in the room were missing. I don’t think it was worth the price.
Stayed 1 night in Nov 2021

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab, made feel most welcome
Stayed 5 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2021

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favourite hotels ... but
I love this hotel, small but cozy rooms which in many cases have great harbour views. Staff are always friendly. Downside? They have stopped doing their excellent breakfast. Covid is given as the reason but the breakfast room is now a lovely lounge, it doesn't look temporary! The unique, in my experience, cheese & biscuits laid out in the evening has gone, also blaming Covid. Most hotels are back to full service, think they should be too. But despite this, it's a wonderful place for a break.
Stayed 1 night in Oct 2021

4/10 Poor

Margaret

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed no breakfast or evening cheese & biscuits anymore
Stayed 1 night in Oct 2021

10/10 Excellent

deborah

Stayed 1 night in Oct 2021

8/10 Good

Paulene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel on the seafront. I had a lot of steps to climb but it was worth it for the view.
Stayed 1 night in Sep 2021

4/10 Poor

sally anne

Disliked: Cleanliness, staff & service
HUNGRY
there was no food at all available. and local restaurants were fully booked even the day we left we could not get breakfast anywhere.
Stayed 1 night in Sep 2021

6/10 Okay

Peter

Liked: Cleanliness
Disappointed
It turned out to be a small room with a view over neighbouring yards. No food was supplied. We were offered a breakfast box in our room at £9.50 a head but since we did not have a chair in the room we declined and went out for breakfast which is not what I expected of a hotel at that price. Location was good but since it was all stairs disabled people should avoid it.
Stayed 4 nights in Sep 2021

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Derek

Liked: Cleanliness, staff & service
lack of investment
Stayed 2 nights in Sep 2021

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this Hotel. Beautiful rooms, lovely friendly staff and overlooking the Ramsgate harbor
Stayed 1 night in Sep 2021

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy room with a view of the harbour and a very comfy bed.
Stayed 2 nights in Aug 2021

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Lovely boutique hotel. Cozy, clean and the staff were so sweet! Made our stay so much more enjoyable!
Stayed 1 night in Aug 2021

10/10 Excellent

Chris

Stayed 1 night in Aug 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used as a base Clean quiet Views over the harbour Good local restaurants Parking difficult at times
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely although our room was a single with a double bed in it. The welcome we had from Matt was lovely and nothing was too much trouble for him We would have preferred to stay in the main part of the hotel.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2021

6/10 Okay

Helen

Business traveller
Stayed 1 night in May 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Alan

Disliked: Property conditions & facilities, room comfort
A little tired
The hotel looked a little tired.
Stayed 1 night in Oct 2020

8/10 Good

Ginette (Ginny)

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Met friends for ovrnight stay, and the receptionist managed to get us 4 in the same buildings. Lovely rooms, bit expensive for more spacious one. Lovely view. Loud noise from macerator in the ensuite and the neighbours was the main issue. Best thing was several separate sitting areas so social distancing was easy.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Andrew, London

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very dog friendly. Really enjoyed our stay.
Stayed 4 nights in Sep 2020
Response from Reception, Royal Harbour Hotel on 22 Sept 2020
Thank you Andrew. We're delighted to hear you enjoyed your stay!

8/10 Good

MrandMrsB, London

Travelled with partner
Liked: Staff & service, amenities
Beautiful room, beautiful view from the room. Only a couple of minor issues, television wasn't working and the ensuite was tiny. Noisey people in thr room next door, not the fault of the hotel.
Stayed 1 night in Sep 2020