Garden

Reviews of The Relish

4 out of 5
The Relish
4 Augusta Gardens, Folkestone, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 146 out of 244 reviews" "
Rating 8 - Good. 75 out of 244 reviews" "
Rating 6 - Okay. 14 out of 244 reviews" "
Rating 4 - Poor. 5 out of 244 reviews" "
Rating 2 - Terrible. 4 out of 244 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing stay, great hospitality and breakfast. Lovely room (orchid). Would highly recommend.
Stayed 1 night in Feb 2024
Response from Laura on 16 Feb 2024
Thank you for your lovely review, we are so pleased you enjoyed your stay.

8/10 Good

Marie-Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, spacious room, close to great restaurants and pubs. I would come back!
Stayed 1 night in Feb 2024
Response from The Relish on 10 Feb 2024
Thank you for your review. We look forward to seeing you again soon!

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Night stay before le shuttle
On arrival found the place to be very welcoming. First impressions very good. At bed time found my son’s camp bed had 3 springs missing and was lop sided. Had been made up this way, was not safe to sleep. Went down to reception and rang the bell, heard ring inside the occupier who lives on sites living accommodation but no one arrived after 5 mins. So called the main phone line and the lady answered immediately, felt like we weren’t so important once checked in but she was quick to answer the phone to a new client enquiring potentially. To be fair it was sorted swiftly but it was a bit baffling someone made it up in such poor condition. We had an early start the morning after and went down to get the kids a bowl of cereal before we left for our journey to France. The lady who runs it, quickly scrambled upon the breakfast room and rudely announced we had not paid for breakfast. My bad entirely but it was not mentioned on checking in and I just assumed it was included. I quickly put her at ease and said I’d happily pay for the breakfast. On checking out I offered to pay for the two children’s cereal bowls (aged 2 & 9) expecting for it to be waived as it was so minimal but was charged £10. Such a shame because genuinely really enjoyed the facilities and would have considered staying again because we really enjoyed our trip to France. Little things like that go so far and it’s the difference between becoming a returning customer or not. Pretty disappointed.
Stayed 1 night in Dec 2023

10/10 Excellent

Narinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend The Relish. The location is great. Very close to the harbour and beach. Also close to Battle of Britain memorial. It's very clean and Julia was very friendly and helpful. Breakfast was excellent. I really enjoyed my 2 night stay here. Would stay again for sure. There was £3.30 daily charge to park on the street out front, which was convenient for me. The weather although great did not hinder my stay thankfully. Thank you to all the staff at The Relish.
Stayed 2 nights in Oct 2023
Response from The Relish on 11 Nov 2023
Thank you for your review, we are so pleased you enjoyed your stay.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and the room was gorgeous. Very clean and equipped. Needs more light in the bathroom 😁
Stayed 1 night in Oct 2023
Response from Laura on 1 Nov 2023
Thank you for your lovely review. We are so pleased you enjoyed your stay. We really appreciate your feed back.

6/10 Okay

Victoria

Stayed 1 night in Sep 2023
Response from Laura on 2 Oct 2023
I am sorry you stay was not as you would have liked. It would have been nice to have some feedback.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Laura on 7 Sept 2023
Thank you for your lovely review.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff...
Stayed 1 night in Jul 2023
Response from Laura on 22 Jul 2023
Thank you for your lovely review. We are so pleased you enjoyed your stay.

2/10 Terrible

Joanne

Stayed 1 night in Jul 2023

4/10 Poor

Jonas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Laura on 3 Jul 2023
Thank you for your lovely review

8/10 Good

Ellen

Travelled with partner
Good location , 5 minutes walk to the beach . Quiet and nice room . Parking is not included!!! Had to purchase a permit and were lucky to get a parking place near hotel - this is not guaranteed!!! We got the last parking space
Stayed 1 night in Jul 2023
Response from Laura on 5 Jul 2023
Thank you for your review.

10/10 Excellent

Ian

Stayed 1 night in Jun 2023
Response from Laura on 13 Jun 2023
Thank you or your lovely review. We are so pleased you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Laura on 23 May 2023
Thank you for your lovely review. We are so pleased you enjoyed your stay.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice environment. Great welcome and clean quiet room
Stayed 1 night in May 2023
Response from Laura on 16 May 2023
Thank you for lovely review. Glad you enjoyed your stay.

10/10 Excellent

Martin

Stayed 1 night in Apr 2023
Response from Laura on 6 May 2023
Thank you very much for your review.

10/10 Excellent

Julie

Stayed 1 night in Apr 2023
Response from Laura on 23 Apr 2023
Thank you for your lovely review. We are so pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel, conveniently located.
The hotel was located in a great spot, a few minutes walk from the harbour and town centre. Our room was very clean and comfortable room with everything we needed for our overnight stay. The service from all the staff we met was fantastic, they were very helpful and polite and nothing was too much trouble.
Stayed 1 night in Mar 2023
Response from Laura on 15 Apr 2023
Thank you for your lovely review. We are so pleased you enjoyed your stay.

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay due to train strike
Stayed for 1 night due to train strikes as we were going to theatre. Although hotel said there’s parking. It’s not on site. When we arrived we struggled to find anywhere to park. We did manage to find parking later in day and moved car. Room was nice. Large & clean although a little cold. Especially bathroom as radiator didn’t work very well.
Stayed 1 night in Dec 2022
Response from Laura on 2 Feb 2023
Thank you for your review, we really appreciate your feedback. I will check out the radiator in the bathroom.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Laura on 25 Nov 2022
Thank you for your review.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely B&B, Orche room was very comfortable and breakfast offering was good.
Stayed 1 night in Nov 2022
Response from Laura on 25 Nov 2022
Thank you for your review. We really appreciate your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb little hotel
We stayed at The Relish the night before taking the euro tunnel. We arrived around 5pm to a very warm welcome from Laura, the owner. We were offered tea and cake and shown to our room which was extremely clean and comfortable. It was an early start the next morning so we just had a quick breakfast before we left. We checked back eleven days later on on return. Again we had a very warm welcome and were given the same room. The next morning we had a later start and were served with an excellent cooked breakfast before leaving. A superb little hotel and first class service all delivered with a friendly manner. Only slight drawback is roadside parking but as we were off season we had no problem parking outside the hotel. Folkestone itself had some lovely restaurants especially in the old town.
Stayed 1 night in Oct 2022
Response from Laura on 3 Nov 2022
Thank you for your lovely review, its really appreciated. We are so pleased you enjoyed your stay.

10/10 Excellent

Romesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and simple B&B in a good area near the Leas Cliff Hall, great for a short stay. I stayed for one night following an event at the Hall. I didn't interact with any staff; I was able to self-check in and out easily. The room was pleasant and surprisingly quiet even though my room (Indigo) faced a road and I had the window open. Very little noise from within the hotel as well.
Stayed 1 night in Sep 2022
Response from Laura on 11 Sept 2022
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Laura on 11 Sept 2022
Thank you for your review.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Yep - all good. I think the lovely lady on the other end of the phone could have probably done without all my questions as she seemed very busy but polite courteous and patient. Happy with the service and the stay
Stayed 1 night in Aug 2022
Response from Laura on 11 Sept 2022
Thank you for your review. We are here to help no matter how busy.

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Cake on arrival! Was so much better then expected! Such friendly and welcoming staff. The room was perfect with everything we needed. Breakfast was great! Loved the choices that were offered to us. Would definitely recommend and would stay again.
Stayed 1 night in Aug 2022
Response from Selena on 15 Aug 2022
Thank you very much, we are so pleased you enjoyed your stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from deepak on 2 Aug 2022
Thank you for your lovely review. Glad you enjoyed your time with us in Folkestone.

8/10 Good

Lorraine

Stayed 1 night in Jul 2022
Response from deepak on 2 Aug 2022
Thank you for your lovely review. Glad you enjoyed your time with us in Folkestone.

10/10 Excellent

Robert W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved our Bacon
We had to book this no-notice less than an hour before we arrived. Loved it. Delightful owner. Folkestone an easy place to base before using ferry to cross channel. Cool town and fun beach to jump in very cold water!
Stayed 1 night in Jul 2022
Response from Laura on 23 Jul 2022
Thank you for your lovely review. Glad you enjoyed your time with us in Folkestone.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Laura on 7 Jul 2022
Thank you for your review.

10/10 Excellent

Kevin, Towcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming guest house tastefully renovated and with a warm welcome. Free on street parking and we were lucky enough to get a space right outside. Access to the private garden square at rear. Good location for access to town restaurants and the Leas promenade. Hearty cooked breakfast to order. Will stay again for our stopovers for an early Eurotunnel.
Stayed 1 night in Jun 2022
Response from Laura on 6 Jul 2022
Thank you for your lovely review. So glad you enjoyed your stay.

10/10 Excellent

Matthew

Stayed 1 night in Jun 2022
Response from Laura on 10 Jun 2022
Thank you for your lovely review.

6/10 Okay

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Laura on 1 Jul 2022
Thank you for your review.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Laura on 16 May 2022
Thank you for your review.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SVM
Would definitely stay there again. it was clean, spacious and stylish. The breakfast was very good and plenty of it. Only a short walk to a very pretty part of the seafront.
Stayed 1 night in May 2022
Response from Laura on 10 May 2022
Thank you for your lovely review, we are so pleased you enjoyed your stay.

4/10 Poor

June

Travelled with family
Disliked: Property conditions & facilities
Not what we thought
Room was on 2nd floor and no lift and they couldn’t change it. I have terminal cancer and it killed me to climb the stairs. Room was basic. Three lamps and none of them worked. No internet at all. To get a shower you had to climb over the bath and no slip mat so couldn’t have a shower. We were just glad it was only for one night. Sorry but I cannot recommend this hotel.
Stayed 1 night in Apr 2022
Response from Laura on 6 May 2022
I am sorry that your stay was not as you would have liked. If I had known in advance that you had trouble with stairs before your arrival, I could have changed the room unfortunately we were fully booked and guests with a similar room had already checked in. If you had mentioned about the internet, slip mat and the lamps during your stay I could have rectified the situation. I had a lot of interaction with your husband and at no point were the additional issues brought to my attention.

10/10 Excellent

Jess

Stayed 1 night in Apr 2022
Response from Laura on 20 Apr 2022
Thank you for your lovely review.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, privately run hotel. The room, while not huge, was very clean, quiet and secure. Breakfast was very relaxed and tasty, served up by the lovely Laura. I'll definitely stay again.
Stayed 1 night in Mar 2022
Response from Laura on 1 Apr 2022
Thank you for your lovely review, we are so pleased you enjoyed your stay.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with exceptional bathroom. Great breakfast and friendly service.
Stayed 2 nights in Mar 2022
Response from Laura on 30 Mar 2022
Thank you for your great review, we are so pleased you enjoyed your stay.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with very good breakfast.
Very nice place. 10 minute walk to the centre and two from the see front. Very pleasant host and simple check in. Give you a front door key to come and go as you please. Full English breakfast was excellent.
Stayed 1 night in Mar 2022
Response from Laura on 30 Mar 2022
Thank you for your great review, we are so pleased you enjoyed your stay.

8/10 Good

Ian

Stayed 2 nights in Mar 2022
Response from Laura on 30 Mar 2022
Thank you for your review.

10/10 Excellent

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a very quiet and warm place to stay.I feel this business is run very well.
Stayed 3 nights in Nov 2021
Response from Laura on 15 Nov 2021
We are so pleased you enjoyed your stay with us. We really appreciate your review and your feedback.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Laura on 11 Oct 2021
Thank you for your review, we are please that you enjoyed your stay.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Folkestone
This is a lovely hotel close to the beach. We received a warm welcome and felt comfortable during our stay. The room was nice and clean and I was pleased to find the shower had no leaks unlike other hotels we have stayed in.
Stayed 1 night in Oct 2021
Response from Laura on 4 Oct 2021
Thank you for your review. We are so pleased you enjoyed your stay, we really appreciated your comments.

6/10 Okay

Jacqui

Disliked: Staff & service
Shame about the contactless check-in
Contactless check in? No one on site at all, did not see a sole during my stay. Was told I could make tea and coffee before my early departure and everything was in total darkness.
Stayed 1 night in Sep 2021
Response from Laura on 25 Sept 2021
I really sorry that everything was not as it should have been and thank you for bringing these details to my attention. I will endeavour to make changes to put these issues right.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Very comfortable room. Super Bath! Good breakfast choice. Would return without hesitation. Recommended.
Stayed 2 nights in Aug 2021
Response from Laura on 20 Aug 2021
We are so pleased you enjoyed your stay, thank you for your lovely review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Relish is a comfortable family run hotel. It is quiet and well situated a few minutes walk from the centre of Folkestone and the Leas. Highly recommended.
Stayed 3 nights in Jul 2021
Response from Laura on 23 Jul 2021
Thank you for your lovely review. We are so glad you enjoyed your stay.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service
A typical seaside bed and breakfast.
A smallish seaside bed and breakfast with nice rooms contactless check in and a very well presented breakfast. Downsides are the premises are a little unkempt in the communal areas and soulless probably due to no staff being present but although small the rooms are well appointed and very clean. Parking is in street only. I may stay again in the future.
Stayed 1 night in Jul 2021
Response from Laura on 26 Jul 2021
Thank you for staying with us, we appreciate your feed back.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Smooth covid friendly check-in, nice clean and fresh room (Park) with a nicely chilled bottle of prosecco waiting for us (which we pre-ordered extra). WiFi, TV, shower all worked well as expected. Breakfast tasty and relaxed in the breakfast room (cooked breakfast pre ordered when we arrived. Cereal, toast etc available ad-hoc). Nicely laid out patio garden area backing onto large green space.
"Park" room
Stayed 1 night in Jul 2021
Response from Laura on 14 Aug 2021
Thank you for your lovely review, we really appreciate your comments.

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Relish
Lovely place to stay, room was comfortable and breakfast was very good with a great selection.
Stayed 2 nights in Jul 2021
Response from Laura on 4 Jul 2021
Thank you for your review we are so pleased you enjoyed your stay.