Front of property – evening/night

Reviews of The Falstaff Hotel

3 out of 5
The Falstaff Hotel
8-10 St Dunstan Street Kent, Canterbury, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 383 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our anniversary trip at The Falstaff. Excellent service and a lovely breakfast too!
Stayed 2 nights in Jan 2024

8/10 Good

Anesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely breakfast, though we weren’t informed of correct breakfast times at check-in, nor of the door code until we checked out! Would recommend hotel if staying in Canterbury!
Stayed 2 nights in Mar 2024

8/10 Good

Roseann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charm, near to old city. A restaurant in the hotel would be nice, even if just for light meals
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property easy walk to town centre
Stayed 2 nights in Feb 2024

10/10 Excellent

David, Southampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting Canterbury Cathedral. Property facilities were clean and modern in a classic building. Staff were friendly and professional. Breakfast was spot on.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was just gorgeous & one of the best breakfasts we've ever had! Would definitely go back.
Stayed 1 night in Feb 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
I first stayed here more than 12 years ago, the property has been completely renovated to a much higher standard
Stayed 1 night in Feb 2024

8/10 Good

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Great location 👌
This was spot on as a location with great food & drink options available. The room was very comfortable, clean & warm, nicely decorated. Only faults were the wind whistle though the window all night & 2 soft pellow. Bed was very comfortable those. The member of staff on greeting us never said much or move of his chair. Only tap to say tap for the car park parking. Taking away that we would stay there again!
Stayed 1 night in Dec 2023

8/10 Good

Mrs Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Great location. Staff at reception desk could have been friendlier especially on check out. Great breakfast, slow to arrive but good quality ingredients. Would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel helpful staff Will be back again.
Stayed 2 nights in Dec 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position.
Perfect position for dumping the car and walking round the town. Easy to find and park. Good hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, location brilliant for Canterbury centre. Would highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ozzy

Stayed 4 nights in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quaint room. Fantastic staff all extremely friendly and helpful
Stayed 2 nights in Nov 2023

6/10 Okay

Jenny

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had been looking forward to staying here seeing photos of the bedrooms and the hotel Instagram page, but our room was very disappointing. Cold, noisy (single glazed windows), next to another pub and bathroom that needed some love. Not what I expected for the price. Also seems like more of a bar with rooms as an add on rather than a hotel. Upon check out we heard another guest complaining about the standard of their room - shame!
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely find
A lovely stay, room was great, checking in easy. Hotel bar looked good but service wasn’t great, took far too long to serve drinks and didn’t seem very busy. Also, one of us wasn’t drinking and the staff seemed put out by being asked to do soft drinks.
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Fantastic hotel
We had a fantastic stay room beautiful breakfast tasty staff excellent overall experience cannot fault so clean and warm would 100% recommend can’t wait to return
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 night stsy
Lovely hotel really nicely appointed , great location. Good parking. We would’ve given an excellent for everything, except the pillow, we’re too soft and the Bloody Mary was not the best!
Stayed 2 nights in Nov 2023

10/10 Excellent

ALISTAIR GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely bar, rooms are small but nicely set out and maintained. Staff helpful.
Stayed 2 nights in Oct 2023

6/10 Okay

Stephanie

Business traveller
Good location
Hotel is in a really good location near the centre of town and transport links comfortable bed and powerful shower.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is gorgeous! I stayed in a single, and though it was small, it was very comfortable and I enjoyed it. My window opened up to let fresh air in, I had a tv, and there was a well-stocked tea area in my room with biscuits and an electric kettle. My only complaint is that the fire alarm seemed to be on the fritz while I was there, and went off a few times, causing some confusion amongst the guests. It's close to anything you could need: transportation back to London, walking distance to the shops, and plenty of food options. It's the best place I stayed in England, by far.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Little bit chaotic but comfortable room
Receptionist didn’t know how to take payment on arrival. Fire alarm going off twice on the first night wasn’t great and receptionist wasn’t informative on what to do or what was going on. Breakfast the next morning was chaotic as I think the waiting staff was late. Comfortable bed, powerful shower and parking availability which was great.
Stayed 1 night in Oct 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and gorgeous decor throughout. The room was a lovely four poster bed room, with mid century decor. The only issue was maintenance- the chair in the room was broken, and the windows were very dusty. It was a little noisy with traffic and the refuse collection (noisy bottles!) but the super comfortable bed made sure sleep wasn’t interrupted for long
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but needs more security.
The room was quiet, good-sized and comfortable for the two of us. One issue I would raise is security. We were in the secondary building. Outside lighting was barely adequate at night, and the entry doors to the building were not key-card protected. Other than this, our stay was most enjoyable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Staff & service
The hotel was generally ok but a warning note should be put on the hotel website or advised by reception upon check in that that ear plugs are required. The noise of booming music thundered through the floor into our room (26) until the early hours of the morning giving us a less than a peaceful night's sleep, the secondary glazing also did nothing to dampen the noise created by each patron leaving the hotel after there night out. Some other point to raise about our superior double room other than the noise issues. The flooring is very uneven so for a less sure footed person a trip to the toilet could hazardous due to floor levels and obsticals being in the way, once you get to the bathroom you will have fun trying to access the flush button on the WC, it is located for reference under the left hand side of the wash hand basin, simply put your finger under it and push up the side and press, some other minor things are that for such a small compact room there are to may items.of furniture and the table lamps are a little bit on the wobbly side. On the positive the bed was comfortable but it's the shame as this was spoilt by the extremely flat pillows which you will need to manipulate. If you want a hotel where you want to wake up washed out this is the place to stay, for is it is not and I would spend my £200 for a night elsewhere Thankyou
Stayed 1 night in Oct 2023

8/10 Good

Lindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the staff were great. My only slight grizzle is the bed is too hard but everything else was great
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Danny

Liked: Staff & service, property conditions & facilities, room comfort
Good would go again
Hotel looks absolutely amazing we stayed at the building at the back and enjoyed the fact that we were slightly offset from the bar and didn’t have to walk through hotel to come and go. Room had really good comfy beds. Only downside was there was quite a few marks on the walls and wallpaper coming off and the shower (although I love good water pressure) felt like you was showering with a pressure washer But all in all I would happily go again
Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Danielle

Stayed 1 night in Sep 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the bed was comfortable. There is no elevator, and the bar crowd a few doors down were loud till approx 2 am.
Stayed 1 night in Sep 2023

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was pleasingly decorated reception staff were very efficient the room was good in all respects except noise needs new windows to soundproof the rd . The breakfast staff service was poor staff sloppily dressed but the food was good
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 28 has an excellent private terrace. Really enjoyed sitting outside with a cocktail. Good breakfast also.
Stayed 2 nights in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room hot!
We had a great experience with Justin at the front desk. He was very helpful! We came when it was very hot and suffered because the room could not cool off! Air con would’ve been fantastic. We would have probably stayed longer!
Stayed 2 nights in Sep 2023

8/10 Good

David, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent full breakfast lots of stairs and steps
Stayed 2 nights in Sep 2023

4/10 Poor

Al

Liked: Cleanliness, property conditions & facilities, room comfort
could do better
Potentially lovely hotel but things leaving a sour taste are.....£12 per day additional parking fee - £3 Fees for coffees at breakfast IF you want any thing other than a filter coffee - English breakfast - cant cook a fried egg - options were poached or scrambled and kitchen wont deviate from that - Wow!! Beware - Noisy street if you have a room at the front
Stayed 2 nights in Sep 2023

10/10 Excellent

eylem

Stayed 3 nights in Aug 2023

10/10 Excellent

WS Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
The room is comfortable and spacious, and the breakfast is very rich, which is a selling point. However, there is no air conditioning in the room, but a fan is provided. It may get a bit stuffy on hot days.
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Stayed 1 night in Aug 2023