Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from EASTBOURNE

JUST FANTASTIC

Posted 26-Jul-2014
Pros: EVERYTHING
Cons: Nothing
Location: FANTASTIC LOCATION......EVERYTHING ....JUST ROUND THE CORNER !
JUST WONDERFUL......Have just spent a few days at the FALSTAFF....it was...FANTASTIC ! From the time we arrived....to the time we left......we were really looked after.....ALL the staff SO HELPFUL.....CHEERFUL....NOTHING WAS TOO MUCH TROUBLE ...from reception to service....have NEVER slept so well !.....fantastic beds !...very clean...they ALL worked ..SO HARD.....and made my day ( birthday) so special ! A SPECIAL "thank you" to Gavin..... For helping my husband. ( he had a swollen foot) ! he gave him ice packs the lot ! Just so kind. So a VERY BIG "THANK YOU to you "ALL". We will be returning.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Jul-2014
You couldn't ask for a better location - next to the Westgate on the picturesque side of Canterbury, a short walk from the cathedral. The car park (free for hotel guests) was very welcome and the staff were pleasant and helpful. We had a double room in an annex called the Woodmill at the back of the hotel; it was spacious, comfortable and had a wonderfully powerful shower. It was pretty characterless considering it was in what looks like an old building, which in turn is attached to a 14th century hotel, but then again we weren't paying boutique hotel prices. Breakfast was average - I can imagine it's better when the hotel is less busy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex

interesting twin room on two levels

Posted 13-Jul-2014
Pros: excellent location with car parking
Cons: warn people about the layout of your twin rooms
Location: central location to visit the river, cathedral, museum, and local buildings.
It was a good stay with car parking included , very good. It was an interesting twin room as it was like a room on two floors with a bed on each level. very good choice of breakfast too, and very central for exploring the town.
3 out of 5
by A verified traveller from D

Canterbury for one night

Posted 08-Jul-2014
Stayed one night before a cruise departing from Dover.our Room 25 on the first floor faced the sidewalk. Windows were sealed shut only ventilation was a fan and small vent in the wall. Not a good thing .Overall a bit old fashioned but adequate breakfast was fair location good for visiting the town
4 out of 5
Recommended
for Everyone
by Brian from Orleans, Canada

Great choice to see Old Canterbury

Posted 22-Jun-2014
Pros: Location is great. Very good front desk staff. Super breakfast.
Friendly staff and great location. Super breakfast. Old building with interesting nooks and crannies but all facilities up to date.
4 out of 5
Recommended
for Everyone
by Mandy from Guildford, Surrey

Old world charm in a perfect location

Posted 18-Jun-2014
Pros: The character and beams. Great to have free parking too!
Cons: The shower.
Location: Brilliant location, close to the city with the spectacular cathedral, and everything else this traditional city has to offer.
We only stayed for one night in the hotel annex called 'The Tap Room'. It was clean and comfortable, the only niggle was the broken shower head, which would have cost little to replace, and the room was a little noisy in the morning as it was close to the road. The breakfast was included and the staff were helpful and friendly. The hotel is brilliantly situated on the edge of this wonderful city and we would definitely stay again!
5 out of 5
Recommended
for Everyone
by Scout from Houston

Great location and superior service

Posted 13-Jun-2014
Really close to Canterbury West train station and an easy walk to the river and town. Lovely staff, clean rooms.
3 out of 5
Recommended
for Everyone
by HR from Dorset

our stay at Falstaff

Posted 04-Jun-2014
Pros: the extremely helpful staff and that it was so historic dating back to 15th century. Very close to all amenities with hotel car park. Breakfast v good
Cons: New bed and some decorating in the annex. Main building was fine ie. reception, bar and dining room but didn't see the bedrooms in the main part.
Location: Within walking distance of all the historic buildings and shops.
It was a very historic building so was a bit disappointed that we stayed in the annex to the main building. Staff were excellent and would help with anything you asked about etc, however, the room itself was looking a little tired and the bed was very saggy. Not a comfortable sleep. Room was satisfactory but not outstanding.
5 out of 5
Recommended
for Everyone
by J from Santa monica

Recommended

Posted 25-May-2014
Convenient walk to Canterbury West station and the town center. Friendly, helpful staff. Pleasant common areas. Comfortable bed and modern bath amenities.
5 out of 5
Recommended
for Everyone
by Christine from Surrey

Birthday weekend away

Posted 13-May-2014
Pros: Loved the location, extremely pleasant experience, all staff very helpful, friendly and efficient made the experience such a pleasure.
Cons: Loved room 28 but the bed was very uncomfortable, needs a new mattress and the workmen digging up the road at 8am was not good.
Location: Town was amazing, visited the cathedral, went on a river cruise and plenty of nice restaurants, cafes and bars to choose from all in walking distance.
Just arrived home from a wonderful weekend in Canterbury. Would definitely recommend this hotel. Very well located to enjoy all Canterbury has to offer. Extremely pleasant experience, staff very helpful, friendly and efficient. Only disappointment was the fact that there were workmen digging up the road in front of our Hotel room at 8am on Saturday morning. Not an ideal way to be woken up, admittedly not the hotels fault. We loved room 28 but the mattress was old and uncomfortable and needs renewing.