Double Room, Ensuite (in the Garden) | Garden

Reviews of The Black Horse

3 out of 5
The Black Horse
11 Orchard Street, Canterbury, England

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 68 reviews" "
Rating 8 - Good. 25 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 8 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent...worked perfectly Great location
Stayed 1 night in Sep 2023

2/10 Terrible

Guillaume

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was fine, the guy on reception (although new and not very experienced) was fine - my only issue was that the pub was closed the night we stayed - and I wasn't expecting that.... it would appear the pub is only open certain nights of the week and that is not made clear on their site... also parking is a bit of an issue as everywhere around is permit parking only. However it is a great location to walk into the city, and Canterbury is really lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference stay
We stayed while attending a conference at the university. The location was excellent (close to the town center, easy to reach the university, close to the train station) and the hosts were very hospitable and easygoing! We stayed in the garden suite and really enjoyed the access to the garden from our room, which was also very comfortable. Breakfast was fantastic!
Stayed 2 nights in Jun 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Apr 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
It was a pleasant stay, breakfast was good too.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit, I would book again.
Nice people who run it, good breakfast. The lady who made my breakfast was very kind. Good bed, good shower. Good location.
Stayed 2 nights in Jan 2023

4/10 Poor

Wayne

Travelled with partner
Disliked: Amenities, property conditions & facilities
No wardrobe or even hanging rails available in the bedroom ??. Staff looked somewhat overwhelmed at breakfast, food hygiene was pretty much non existent. No apology from the staff either after a fire alarm went off at silly o'clock in the morning. Fully aware that sometimes these things can happen accidentally but an acknowledgement of interrupted sleep would've been welcomed Overall would have to say this was the least pleasant experience I've ever had whilst on a break either at home or abroad. Don't be surprised if your expectations based on a half decent website don't marry up with the reality of staying there.
Stayed 1 night in Sep 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful friendly staff 😀. Expedia said there was parking ,which is a stretch of the imagination . There is a road with cars parked on it. Haha!!
Stayed 3 nights in Apr 2022

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good, location was excellent for getting into town. Spotlessly clean and service was very friendly. They are very accomodating when it comes to breakfast. Only negatives was a small issue with the wifi and the lack if parking, but there was a very reasonable multistory around the corner.
Stayed 1 night in Nov 2021

10/10 Excellent

Charlie

Stayed 1 night in Nov 2021

4/10 Poor

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Worst Break ever
Our room was very disappointing, The toilet basin was loose from the wall & leaking. The radiator we wasn't able to turn off & the weather was lovely and hot 17th & 18th Sept. We were banking, This was mention to the manager first thing in the morning.They did try & get there handy man in but no answer to his phone. second night even hotter didnt get much sleep both night, woke up in morning feeling very sick, The window was open & there was so much rubbish just outside the window that could have been cleared away. We didn't stay for breakfast due to us feeling unwell. I telephoned the manager later that day (Kirsty) & complained I said it wasn't expectable to let that Room 10 & I believe we needed so sort of a refund. Kirsty agreed & said that she would have to speak to the owner & would call me back, Guess what Kirsty didn't return my call so I call again - Kirsty said that The Black Horse wasn't letting out the Room on the 18th. She agreed that we should have a refund, But still hadn't seen the owner, Ha still wanting for that call its gone TWO WEEKS - And no call .
Stayed 2 nights in Sep 2021

10/10 Excellent

Samual

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The B&B was lovely and wonderful. Breakfast are great and the staff are nice and friendly.
Stayed 1 night in Sep 2021

4/10 Poor

Stephane

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Disorganised chaos
Complete shambles the self check in didn’t work also had no emails to guide through the process upon arrival.eventually gained access The room I was finally allocated wasn’t cleaned dirty bathroom,bed not changed,bins not emptied etc telephoned the number on the desk and complained a very angry woman who was very rude arrived to clean the room thoroughly eventually got to bed after midnight!! The third night I was awakened by a stranger opening my door via a digital key code and entering turning on all the lights telling me I was in her room and I had to leave because she had booked and been allocated it!!! Was promised a refund and receipt and so far nothing My advice is DO NOT STAY HERE !!!!!
Stayed 4 nights in Sep 2021

2/10 Terrible

Estelle

Stayed 2 nights in Jul 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & friendly staff
Great location & well organised Covid 19 protocols. Very friendly lady preparing breakfast. Recommended
Stayed 1 night in Jul 2021

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely stay. Friendly staff, good breakfast, great location for access to the city.
Stayed 2 nights in Jul 2021

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a comfortable night
While the young lady at the reception has been very kind and accommodating, sleeping at the Black Horse hasn’t been a good experience. Unfortunately there seem to be lots of constant noises going on at night, the fridge, the heating, noises from other rooms using hot water...it has all been very disruptive. lt’s a shame because it’s a nice pretty B&B and the shower is very good.
Stayed 1 night in May 2021

8/10 Good

Spencer

Business traveller
Liked: Staff & service
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, lovely rooms, helpful and courteous staff, too bad for the time but would gladly stay here again
Stayed 1 night in Apr 2021

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay inn
Good location, cosy inn, can check in anytime..would stay here again.
Stayed 3 nights in Aug 2020

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Great hotel. Close to many amenities
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 7 nights in Jan 2020

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Property ok total lack of nearby parking overnight
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. Nice and clean room with all the amenities we wanted. Beautiful garden and the staff was really nice and helpful at any times.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and very friendly welcome breakfast waas amzing thanku lucy
Stayed 1 night in Aug 2019

8/10 Good

Sophie

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good.
Visited Canterbury for Pride weekend, has a great time. The hotel is easy to find and near the town, there was hardly any staff present at any time throughout my visit which I didn’t think was great. The room was extremely small, be aware if you’re above 6 foot as my friend whacked his head so many times. Very clean, didn’t get the time for breakfast but overall enjoyed and would stay again.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly welcome, and great room which was ready early for us. The property is in a great location, close to the station and town centre, but in a quiet street. There was a good selection for breakfast .
Stayed 1 night in Jun 2019

10/10 Excellent

Anne, Burlington Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend!
Good location, friendly staff, nice breakfast. Very comfortable common areas.

6/10 Okay

Paul, South West

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Room was fine, check in was and breakfast was good too. Only annoying things were an email telling me checking in after 8 o'clock in the evening would incur an additional charge when the listing says Check-in time 2 PM-10PM. Also the staff in morning seemed very reluctant to cook an egg which the owner said was an option the previous evening. Despite this I would stay here again

8/10 Good

Megan, St. Paul, MN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Comfy Beds, Really Tiny Bathroom
Great for one night. Beds were super comfy (we had a room with 2 twins), we slept well. Tea provided in room, and breakfast was an unexpected plus. We expected a pretty basic continental, we got fresh toast and juice. SMALL bathroom - can't stand up in the shower (We're both 5 ft 5"). Not sure if all the rooms have the small shower, it might just be the one we had because we were on the top floor of the house.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Horse Inn
Very comfortable and clean room.

8/10 Good

john, bridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet
suited me.! close to city ,helpful young lady greeted & served brekki. close to west station what else do you want ??

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Steve, Bath

Liked: Cleanliness, property conditions & facilities, room comfort
An odd experience
The Black Horse is'nt a Hotel or Pub - it used to be a pub - I had assumed that it still was, but it is just rooms. I found the owner in the garden and she said that I had a free upgrade. She showed me to my room, told me where breakfast was, but I never did find out what my free upgrade was... The room was quite small. I had to move one of the seats to access the built-in small wardrobe and it was awkward to hang things due to the hangars not being removable from the rail. The bed was a double, so ok for just one person, it was very comfy and the linen was good quality. There was tea and coffeee making facilities in the room and even a coffee jug with some real coffee. Unfortunately both mugs were in need of a good clean/de-staining and this ruined that nice touch. The stairs to the 2 upstairs room are very steep and the actual steps are very short, descending was unnerving. Breakfast was a DIY affair and no English Cooked Breakfast be served here. There is a guest kitchen where you make yourself coffee or tea, some toast, cereal etc. There is a girl hovering who will cook you an egg and there was some Sainsburys Ham in the guest fridge and some cheese portions, which you help yourself too. I found this experience rather awkward. I avoid B&B in peoples houses and I certainly would not have booked this if I had known about the DIY breakfast with no full English on offer. Expedia should make this clearer and either put Continental Breakfast or NO Full Cooked Breakfast

10/10 Excellent

wheretogonext, west wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great! would stay again

10/10 Excellent

Ashly, Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exceptionally clean and the staff were very friendly. They helped us carry a lot of big and heavy bags despite our refusal. The breakfast was simple but good and available all day. The hotel does need do not disturb signs because we were disturbed by house cleaning knocking on the door before we were ready to go out. The wifi signal was weak but overall I would recommend the Black Horse to other travellers.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Decent location, poor breakfast
Nice room and decent location. But the breakfast was very disappointing: self-service in a not so clean kitchen. Nothing like other B and Bs I've stayed at.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy walk to centre of Canterbury
Very friendly staff. The room was lovely and looked as if it had been recently refurbished. A 'help yourself' breakfast was a great idea as we could eat when we wanted to.