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Reviews of Mercure Maidstone Great Danes Hotel

4 out of 5
Mercure Maidstone Great Danes Hotel
Hollingbourne, Maidstone, England

Reviews

7.4

Good

Rating 10 - Excellent. 249 out of 1001 reviews" "
Rating 8 - Good. 398 out of 1001 reviews" "
Rating 6 - Okay. 204 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Niamh

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
When we arrived and were heading to bed after long journey found Bed linen was dirty with stains, blood , human hair, grit and rips. Manager came and replaced covers whilst we waited I our pyjamas. Whole process took over 1hr. Carpets filthy requested it be hoovered next day as cud not be moved as other room available was on side of building without lift which was not possible with my disability. Hotel is not disabled friendly. Majority of rooms I was told have bath showers so again not disabled friendly. Food was not good. On the positive side. Staff are really nice and friendly
Stayed 3 nights in Apr 2024
Response from Steve on 13 Apr 2024
Thank you for staying with us Niamh, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is greatly appreciated. We are very disappointed that your experience with us was poor and for that I apologize. Clearly, our procedure let you down and that is not acceptable. We would like to invite you back so we can give you a much more pleasurable experience. Please do contact the hotel so we can organize this for you. We look forward to welcoming you back sometime soon, Kind regards, Steve WGuest Services Supervisor

10/10 Excellent

Florentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend it. Very nice location and services. Thanks
Stayed 1 night in Mar 2024
Response from Steve on 24 Mar 2024
thank you for staying with us Florentina, it was lovely to host you recently. Thank you also for leaving us a feedback score, it is very much appreciated. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 Excellent

Rachelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Stay was lovely and staff were excellent and helpful. Nice having the pool for a the baby
Stayed 1 night in Mar 2024
Response from Steve on 10 Mar 2024
Thank you for staying with us recently Rachelle, it was lovely to host you. We are delighted your stay was wonderful and we thank you for leaving us some feedback - we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 Poor

Alice

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This property is very dated, the floor board was very sqeeky everytime I walked on it, however breakfast was good and swimming
Stayed 1 night in Mar 2024
Response from Steve on 7 Mar 2024
Thank you for staying with us recently Alice, it was lovely to host you. Thank you also for your feedback, however, we are saddened to hear your stay was on the poor side and we apologize for such.Your comments have been passed on and despite this visit being below par for you, we hope you will return sometime in the future so we can redeem ourselves. Kind regards, Steve WhiteGuest Services Supervisor

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay this weekend staff were excellent especially the young girl that served us at dinner , reception staff very friendly and helpful . Only issue is that the family room we stayed in had a high pitched whistling noise from somewhere outside which disturbed our sleep but it soon stopped . Would recommend
Stayed 1 night in Mar 2024
Response from Steve on 7 Mar 2024
Thank you for staying with us recently Lynda, we very much enjoyed hosting you. Thank you also for your feedback, it is greatly appreciated.. We are very pleased your stay went well and we shall investigate the noises you were hearing - our apologies for the disturbed sleep.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 Excellent

Callum

Stayed 1 night in Feb 2024
Response from Steve on 20 Mar 2024
Thank you for staying with us here at Mercure Maidstone Great Danes, it was lovely to host you recently Callum. Thank you also for leaving us a feedback score, we are delighted your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice good value for price hotel out of the busy town.
Stayed 1 night in Jan 2024
Response from Nina Djemal- Operations Manager on 23 Jan 2024
Dear Stuart,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad that you enjoyed your stay here with us!Yours Sincerely

6/10 Okay

Rachel

Stayed 1 night in Jan 2024
Response from Nina Djemal- Operations Manager on 18 Jan 2024
Dear Rachel,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours Sincerely Nina Djemal

8/10 Good

Clare

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Needs updating, but food good and comfortable stay
Bedrooms and pool side area REALLY need updating, but reception, bar and restaurant all nicey done. Great food and reasonably priced. Amazing spa treatments
Stayed 2 nights in Jan 2024
Response from Nina Djemal Front Office Manager on 18 Jan 2024
Dear Clare,Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am glad you enjoyed the food and found reception, bar and restaurant nicely done, the rooms are currently under refurbishment which we are doing floor by floor.

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a facelift.
Really dated rooms and the corridors smelt of cigarette smoke. Run down and dated rooms. Needs a facelift. Very good breakfast and good staff.
Stayed 1 night in Jan 2024
Response from Nina Djemal- Operations Manager on 11 Jan 2024
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Kerrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day getaway
We had a lovely 2 day getaway between Christmas and New year which was really good. The staff were amazing, the bed was a king size, very clean and spacious room. We also used the pool and spar which topped the visit off feeling refreshed for the new year.
Stayed 2 nights in Dec 2023
Response from Nina Djemal- Operations Manager on 11 Jan 2024
Dear Kerrey,Thank you for takin the time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am delighted you thoroughly enjoyed your stay here with us! also that you found our staff amazing we really work hard on giving the BEST possible customer service.Yours Sincerely

10/10 Excellent

Idyra

Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 23 Jan 2024
Dear Lydra,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review. I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
December 2023
This hotel is old and tired. Beds not comfortable, lighting not working, shower not hot and walls paper thin so very noisy when trying to sleep. Breakfast very average with small selection.
Stayed 1 night in Dec 2023
Response from Lissy Thornqvist- General Manager on 11 Jan 2024
Dear David,Thank you for taking the time to tell us about your experience at Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Nina Djemal- Operations Manager on 11 Jan 2024
Dear Jean,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay here with us.Yours SincerelyNina DjemalFront Office Manager

8/10 Good

william

Liked: Cleanliness, staff & service, room comfort
Christmas at the Great Danes.
Well located for us, we were visited by our family who enjoyed the pool and spa' Food was good with great service. The Hotel is a little tired with some maintenance issues. The staff were most helpful to make our stay very comfortable.
Stayed 6 nights in Dec 2023
Response from Nina Djemal- Operations Manager on 30 Dec 2023
Dear William,We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina DjemalFront Office Manager

2/10 Terrible

Geoffrey

Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 30 Dec 2023
Dear Geoffrey,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

10/10 Excellent

Alan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 20 Dec 2023
Dear Alan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted that you enjoyed your stay with us.Yours Sincerely

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Had a comfortable stay and breakfast was really good.
Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 20 Dec 2023
Dear Jonathan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 Terrible

Pablo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Horrible experience. A party well organised in two rooms near me until 3:00 am. People on drugs and drunk trying to open my door. I had to call reception at 2:30 to complain about the noise and people opening doors during the whole night and standing in the corridors with drinks. I am surprised they allow doing this. They should be more vigilant. The hotel is very old style and obsolet. Bath should be refurbished and please remove the bath courtains which have been there for generations.
Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 15 Dec 2023
Dear Pablo,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Michael `

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was over rated and appeared very tired. Decor was poor. Half the wall pictures missing with holes in the walls. Furniture in hallways dirty and worn as were the carpets. We had asked if the hotel had a lift as my wife has bad hips. Yes there was a lift but only once you negotiate a series of stairs. A bit pointless really. Bedside lights fizzed when switched on which was a bit dangerous really. Beds were on wheels and moved when trying to get on them. Only one chair in room which was also stained. Tried to call reception on room phone three times but simply rang and rang until it rang off. Cleaners in the morning very loud shouting down corridors at each other. When checking out not even asked how my stay was so I suspect reception staff had an idea. Wouldn’t stay here again unfortunately.
Stayed 1 night in Dec 2023
Response from Nina Djemal- Operations Manager on 15 Dec 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described when booking. Staff friendly and very helpful. Clean and tidy room.
Stayed 2 nights in Nov 2023
Response from Nina Djemal- Operations Manager on 25 Nov 2023
Dear Paul,Thank you very much for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us! Yours SincerelyNina Djemal

6/10 Okay

sherri

Stayed 1 night in Nov 2023
Response from Nina Djemal- Operations Manager on 15 Dec 2023
Dear Sherri,Thank you for taking your time to leave Mercure Maidstone Great Danes a review we appreciated your time.Yours SincerelyNina Djemal

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money.
Stayed 2 nights in Oct 2023
Response from Nina Djemal- Operations Manager on 4 Nov 2023
Dear Duncan,Thank yo for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you enjoyed your stay here with us.Yours SIncerely

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay for work.
Booked the Great Danes as I would not be arriving until late on a Sunday and knew that their reception would be manned. The hotel is being refurbed at the moment so there was some inconvenience getting to my room. Once in the room, which was quiet, facing the rear carpark, there was the usual: TV, Kettle, Tea, Coffee, glasses, ample bathroom and a large bed - a bit too firm for me. The hotel location is excellent for my office which is 10 mins away. Carpark is large and no issue finding a parking spot. Staff were very friendly, as always. Food in the hotel was OK. I had Fish and Chips, which were cooked very well and tasted good.
Stayed 2 nights in Oct 2023
Response from Nina Djemal- Operations Manager on 4 Nov 2023
Dear Craig,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry for any inconvenience caused during our refurb we try to keep these works to a minimum. i am glad our location was excellent for you and our staff were friendly.Yours SincerelyNina Djemal

2/10 Terrible

O Solomon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Great
I genuinely believe this must have been a great hotel at some point but certainly not that anymore. Other than the roof over our heads and the lovely lady at reception who checked us in I have nothing positive to say about my stay. The hotel looks very dated and worn, paint literally coming off walls. Was told our room was on the second floor..but no lifts ,we had to haul heavy suitcases with 2 little children up to the second floor and same way back on check in. The room looked like something from 200 years ago. We found a used tampon in the toilet bin !!! At this point I just wanted to leave . There was a TV in the room , that's about all I can say. Our only view was a disgusting wall , roof top and rusted emergency stairwell. Hardly slept as the folks in the adjoining room decided to jump up and down all night screaming and playing. Thought we'd go for a swim, water was freezing cold , again another disappointment. Other guest complained too. Definitely a waste of money. I blame myself for not looking at reviews in advance as I took the brand name at face value
Stayed 1 night in Oct 2023
Response from Nina Djemal- Operations Manager on 15 Nov 2023
Dear O Solomon,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Sarah

Stayed 1 night in Oct 2023
Response from Nina Djemal- Operations Manager on 8 Oct 2023
Dear Sarah,Thank you for taking the time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalFront Office Manager

6/10 Okay

Barry

Disliked: Property conditions & facilities
The place in seriousneed for renovatipn It isnot approproate for seniors Toomany stairs to walk up withheaby cases
Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 8 Oct 2023
Dear Barry,Thank you for taking your time to leave Mercure Maidstone a review.Yours SincerelyNina Djemal

2/10 Terrible

Serin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 8 Oct 2023
Dear Serin,Thank you for taking the time to leave Mercure Maidstone Great Danes a review!

10/10 Excellent

Vinny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
My young son and I stayed here for one night before my wedding so didn’t see much of the hotel. But what we did see was a very helpful receptionist, a clean comfortable room and a decent breakfast. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 21 Sept 2023
Dear Vinny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am so glad that you enjoyed your stay!

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, amenities
The hotel served a purpose as meeting family but very tired but clean however there was a housemaids trolley left out with dirty towels etc in corridor, but there was works going on , breakfast ok , but think it needs a really good makeover,
Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 21 Sept 2023
Dear Terence,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, Just so you are aware we are currently undergoing refurb works starting on 3rd floor! Yours Sincerely

2/10 Terrible

Tom

Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 21 Sept 2023
Dear Tom,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, please except my sincere apologies that your stay was not quite as expected.Yours Sincerely

2/10 Terrible

Lilian

Stayed 1 night in Sep 2023
Response from Nina Djemal- Operations Manager on 21 Sept 2023
Dear Lillian,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments and please except my sincere apologies that your stay was not quite as expected.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room doors need sorting......grrr
The room doors need slow closures or something to stop them constantly banging when residents go in and out of their rooms. This can be a simple fix and one that would, at the moment, stop us staying again until it has been sorted !!
Stayed 2 nights in Aug 2023
Response from Nina Djemal- Operations Manager on 16 Sept 2023
Dear Patricia,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I have passed this information over to our maintenance team to urgently look into.Yours Sincerely

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, staff were helpful and polite, and the staff in the Spa were friendly efficient and made us welcome and at ease
Stayed 3 nights in Aug 2023
Response from Nina Djemal- Operations Manager on 30 Aug 2023
Dear Andrew,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I ma delighted everything was perfect and you enjoyed your stay!Yours Sincerely

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous reception staff. Online booking site mistake resolved upon arrival. Could not thank Nina and Courtney enough for the superb service.
Stayed 2 nights in Aug 2023
Response from Nina Djemal- Operations Manager on 16 Sept 2023
Dear Ian,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTATSIC Review, I am delighted you enjoyed your stay! It was a pleasure for Courtney and I to look after you!Yours Sincerely

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired
All of the staff were friendly and welcoming . The rooms are tired and in need to a refurb. Breakfast was fine but we didn't use the restaurant other than b/fast. Over all I expected more for the price paid
Stayed 2 nights in Aug 2023
Response from Nina Djemal- Operations Manager on 30 Aug 2023
Dear Jacqueline,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad all of the staff were friendly & Welcoming! Yours Sincerely

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nina Djemal- Operations Manager on 30 Aug 2023
Dear Brenda,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 Poor

Sharon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were excellent. Rooms were very small, beds moved knocking legs, no shelves - very little space. Corridor smelt althiugh rooms didn't. Main issue was Hoyel holding a private function in main lounge, restaurant & bar area - closed off to guests. Noise unbearable - couldn't converse in reception area. Staff worked tirelesslu to accomadate a table in the overbooked, temporary restaurant. Tiny bar had little stick. We couldn't relax in the beautiful grounds due yo thr party guests being out there. Music was unbearable. Had we known ww wouldn't have stayed. Spent the evening cooped up in our rooms. Such a shame because the Hotel, staff & grounds are lovely
Stayed 2 nights in Aug 2023
Response from Nina Djemal- Operations Manager on 23 Aug 2023
Dear Sharon,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad our staff were excellent! I am sorry that your stay was not quite expected and there was a party taking place during your stay!

6/10 Okay

Annamarie

Stayed 1 night in Aug 2023
Response from Nina Djemal- Operations Manager on 10 Aug 2023
Dear Ann Marie,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina Djemal

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Loved our stay great staff we missed the Buffett in the eveving as set menu choice only (just need to change website) but lovely hotel
Stayed 1 night in Aug 2023
Response from Nina Djemal- Operations Manager on 9 Aug 2023
Dear Angelina,Thank you for taking your time to leave Mercure Maidstone a FANTASTIC review. I am glad you enjoyed your stay.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Driveway had large potholes and punched my tires and when got to room rubbish was left in and out side of room
Stayed 1 night in Aug 2023
Response from Nina Djemal- Operations Manager on 9 Aug 2023
Dear Sarah,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments regarding the pot holes in our driveway, We are aware of the situation and it has been escalated to the owners of the hotel.Yours Sincerely

4/10 Poor

Cherie

Liked: Cleanliness
/
Stayed 3 nights in Jul 2023
Response from Nina Djemal- Operations Manager on 3 Aug 2023
Dear Cherie,Thank you for taking your time to leave Mercure Maisdtone a review.

10/10 Excellent

Valerie

Stayed 1 night in Jul 2023
Response from Nina Djemal- Operations Manager on 29 Jul 2023
Dear Valerie,Thank you for taking your time tp leave Mercure Maidstone Great Danes a Fantastic review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 Poor

James

Disliked: Amenities
A bit run down- consider fixing that awful potholes entry drive. On the whole, this is a place that seems to cater to (literally) bus loads of cranky German tourists who crowded everyone else out of the restaurant at dinner and breakfast. The staff seemed utterly overwhelmed, leaving no one happy. Not a place I’d return to
Stayed 1 night in Jul 2023
Response from Nina Djemal- Operations Manager on 26 Jul 2023
Dear James,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, I ma sorry to see your stay was not quite as expected, We do have tour groups arriving at our hotel time to time, We will shortly be undergoing works to fix the pot holes.Yours Sincerely

8/10 Good

Michelle

Stayed 2 nights in Jul 2023
Response from Nina Djemal- Operations Manager on 26 Jul 2023
Dear Michelle,Thank you for taking your time to leave Mercure Maidstone Great Danes a review! I am glad you enjoyed your stay.Yours Sincerely

8/10 Good

Ben

Business traveller
Very good place to stay with good breakfast. Love the environment, and the staff were professional and helpful.
Stayed 1 night in Jul 2023
Response from Nina Djemal- Operations Manager on 20 Jul 2023
Dear ben,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review! I am delighted you enjoyed your stay and all our staff were PROFESSIONAL and Helpful!Yours Sincerely

10/10 Excellent

Jenny

Stayed 1 night in Jul 2023
Response from Nina Djemal- Operations Manager on 20 Jul 2023
Dear Jenny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted you enjoyed your stay! Yours Sincerely

2/10 Terrible

Darren

Stayed 3 nights in Jul 2023
Response from Nina Djemal- Operations Manager on 20 Jul 2023
Dear Darren,Thanks for leaving a review, I am sorry to see its only a 2 star.Yours Sincerely

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Nina Djemal- Operations Manager on 20 Jul 2023
Dear Christian,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted you enjoyed your stay! Yours Sincerely

6/10 Okay

Alastair, Bristol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was clean, but incredibly dated, like the rest of the hotel. Wasn't what I was expecting, and not up to the same standard as many of the Mercure Hotels I've stayed in previously. That said, the room was clean, and the bed was comfortable. The hotel could just do with a bit of love!
Stayed 1 night in Jul 2023
Response from Nina Djemal- Operations Manager on 20 Jul 2023
Dear Alastair,Thank you for taking your time to leave Mercure Maidstone Great Danes a review! I am glad the room was clean, Just to let you know in September the hotel will be undergoing a refurbishment.Yours Sincerely