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Reviews of Hotel du Vin & Bistro Tunbridge Wells

4 out of 5
Hotel du Vin & Bistro Tunbridge Wells
Crescent Road, Royal Tunbridge Wells, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 448 reviews" "
Rating 8 - Good. 128 out of 448 reviews" "
Rating 6 - Okay. 49 out of 448 reviews" "
Rating 4 - Poor. 18 out of 448 reviews" "
Rating 2 - Terrible. 7 out of 448 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lili, Reception Manager on 2 Apr 2024
Hello Amanda, thank you for taking the time to review your recent experience with us. We are are delighted you enjoyed your stay and appreciate your feedback. We do hope to welcome you back in the future. Many thanks, Lili

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lili, Reception Manager on 21 Mar 2024
Hi John, thank you for taking the time to review your recent experience with us. We appreciate your feedback and hope to welcome you back soon. Many Thanks, Lili

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a perfect location. Staff friendly and helpful.
Stayed 1 night in Mar 2024
Response from Lili, Reception Manager on 14 Mar 2024
Hi Susan, thank you for taking the time to review your recent experience with us. We appreciate your feedback and hope to welcome you back soon. Many Thanks, Lili

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley Hotel with nice grounds Stay here for a wedding.. Really nice rooms Very happy
Stayed 1 night in Mar 2024
Response from Eryn on 6 Mar 2024
Many thanks for sharing your review. We hope to welcome you again.

10/10 Excellent

Giles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eryn on 1 Feb 2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Excellent

sarah

Stayed 1 night in Jan 2024
Response from Eryn on 1 Feb 2024
Many thanks for your review. We hope to welcome you back in the future.

2/10 Terrible

Howard

Disliked: Staff & service
Second class hotel
Service for neal at bar was worse than macdonalds I will not stay at this chaine again And didn’t stay at same chair in Winchester because of the stay at Tunbridge wells Second class stay and they still have £300 deposit if mine unpaid ! Crooks as well
Stayed 2 nights in Dec 2023

6/10 Okay

Shaun

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Eryn on 9 Jan 2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Excellent

Edward

Stayed 1 night in Nov 2023
Response from Eryn on 9 Jan 2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property throughout. Suite was fabulous.
Stayed 1 night in Dec 2023
Response from Eryn on 9 Jan 2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Excellent

Graeme

Stayed 1 night in Nov 2023
Response from Eryn on 9 Jan 2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular visitor
Stay here almost weekly. Location works well for me and the breakfast is great.
Stayed 1 night in Oct 2023
Response from Eryn on 28 Nov 2023
Many thanks for you review. We hope to welcome you back again in the future.

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from Eryn on 28 Nov 2023
Many thanks for you review. We hope to welcome you back again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If it had a pool it would be the best.
Stayed 1 night in Oct 2023
Response from Eryn on 28 Nov 2023
Many thanks for you review. We hope to welcome you back again in the future.

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
locality and cleanliness good on arrival the male staff member was indifferent There was no wifi again this visit, staff know about this problem, wasted lots of time waiting for assistance before we had to move rooms to acquire wifi. room was very cold, again male staff member did’nt have a clue, waited a long time before eventually getting a radiator delivered to room, waited until 11.30pm before bathroom was warm enough to have a shower. l was told the heating problem would be sorted the following day and management would be informed. on arriving back to the room the heating wasnt sorted, we had to switch on the radiator and wait again for the room to warm up. l had to call management who apologised saying they hadn’t been given any info on the problems we had since arriving, offered another room butt having already moved once we declined. we were offered a coffee!! the following day we were asked if we were dining in the bistro and if. so to call the manager to which we did, we were told we could have a free glass of wine after first being offered a bottle but then said it would be “house wine” or a glass of wine. Given we had a terrible first night and then having to warm up our room each time we got back into the hotel this shallow offer was not acceptable guest satisfaction. A very disappointing second stay, we wont go back
Stayed 3 nights in Oct 2023
Response from Eryn on 28 Nov 2023
Hello Ian, thank you for taking the time to review your recent experience with us and please accept our apologies that you felt disappointed with your stay. Should you wish to contact the hotel directly, we would be happy to discuss your concerns.Many thanks,

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eryn on 28 Nov 2023
Many thanks for you review. We hope to welcome you back again in the future.

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice hotel, but it is in need of an upgrade; it’s beginning to look a bit tatty for the money you pay. I booked a last minute deal and had already paid for my room in advance. On top of that the hotel wanted to secure the room’s cost on my credit card as a deposit. I explained that I had already paid and when I’d stayed here previously, the hotel had processed the deposit and I’d paid twice for the one night. It took 14 days for the money to be released back on to my account. After much arguing, I was told I didn’t have to leave a deposit. When I got to the room, I got a glass out of the “bar area” of the room and discovered despite having a fridge, it was not stocked. I am puzzled as to why I was asked for a deposit since there were no drinks available. Maybe they’ve had untrustworthy guests in the past, but when you stay somewhere and are automatically not trusted, it leaves a rather bad tastes. There’s a budget hotel in the area where I actually receive much better treatment. I think I’ll stay there instead.
Stayed 1 night in Oct 2023
Response from Eryn on 28 Nov 2023
Hello Anna, thank you for taking the time to leave your feedback regarding your recent stay. Should you wish to contact the hotel, we would be happy to discuss your concerns with you directly. Many thanks,Eryn

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Raina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Visit family and friends. Disabled parking requirements require looking at. As our signage kept being move by other guests to suit their needs. Maybe hang the disabled sign on the post.
Stayed 4 nights in Aug 2023
Response from Eryn on 9 Sept 2023
Hello Raina, thank you for taking the time to review your stay with us. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel
Stayed 1 night in Aug 2023
Response from Eryn on 31 Aug 2023
Many thanks for taking the time to review your stay with us. We do hope to welcome you back in the future. Many thanks,

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Only criticism was the carpark, very small spaces. We booked and were allocated a space for the 2 days, having gone out for tha afternoon someone moved our named reserved spot so had to find another. Having complained, I was refunded the £20. Otherwise good stay
Stayed 2 nights in Aug 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Hi Graham, Thank you for your feedback, I am glad to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely two night stay…
Lovely old building with lots of charm. Our room was quite small and compact, but had absolutely everything we needed. The bed was extremely comfortable and the linen luxurious. The shower was powerful…always an expectation of mine! As with so many hotels, it would have been good to have a mirror by the dressing table/desk. All staff were very friendly and helpful. Very useful to be able to reserve parking and only cost a bit more than if we’d used the local public car park.
Stayed 2 nights in Jul 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Hi Rachel, Thank you for your lovely review, I am so glad that you enjoyed so many aspects of the hotel and we look forward to seeing you again soon!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with a beautiful garden. Very comfortable and well maintained.
Stayed 1 night in Jul 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Thank you for your review, we hope to welcome you back to the hotel soon!

10/10 Excellent

Katey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & setting
Stayed 1 night in Jul 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Thank you for your review, we hope to welcome you back to the hotel soon!

6/10 Okay

Stephen, Sudbury

Stayed 3 nights in Jul 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Thank you for your review, we hope to see you again soon!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everytime we stay here it's amazing!
Stayed 1 night in Jul 2023
Response from Lauren Starbuck DGM on 12 Aug 2023
Thank you for your review, we hope to see you again soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in an ideal location. Staff were friendly and attentive to our needs and would be more than happy to return.
Stayed 1 night in Jun 2023
Response from Lauren Starbuck DGM on 2 Jul 2023
Hi Paul, thank you for the feedback regarding your stay with us! We look forward to welcoming you back to the Hotel soon. Many Thanks, Lauren

2/10 Terrible

simon

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel but room directly above wedding party. Staff knew this and room still sold. Music so loud could not even hear TV and floor shaking. Unacceptable to sell this room to clients in the full knowledge that it would be impossible to rest in it. Awful experience
Stayed 1 night in May 2023
Response from Lauren Starbuck DGM on 2 Jul 2023
Hi Simon, thank you for taking the time to review your stay. I must apologise that you were disrupted by the Wedding. Many thanks, Lauren

10/10 Excellent

alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was only one set of towels for 2 people- that’s my only criticism
Stayed 1 night in May 2023
Response from Lauren Starbuck DGM on 2 Jul 2023
Hi Alison, thank you for taking the time to review your stay. We hope to Welcome you back to the Hotel soon. Many thanks, Lauren

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to beat this
We loved the place... and the people. Lovely huge room, quiet, very good breakfast, very kind and helpful people. Easy walk to any number of brilliant restaurants.
Stayed 10 nights in May 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Excellent

Hilary

Stayed 1 night in May 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Excellent

William

Stayed 10 nights in May 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were polite and helpful, but in both the bar and restaurant the service was slow and inattentive. No table service in the bar and an overly long wait between starter and main course, whether due to lack of staff or insufficient training.
Stayed 2 nights in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We appreciate your feedback and do hope to welcome you back in the future.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
A stunning, stylish and quiet hotel in the centre of Tunbdidge Wells. Luxurious, comfortable and clean with wonderful staff and excellent food. Thoroughly recommended!
Stayed 1 night in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and welcoming m. Room was beautiful and food was delicious
Stayed 2 nights in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food was very good ,but service at dinner very slow the breakfast was very nice hot and order was taken by a very plesent young man
Stayed 2 nights in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Excellent

Jo

Stayed 4 nights in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Good

G

Stayed 1 night in Apr 2023
Response from Eryn on 25 May 2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Good

Andrew

Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless.
I can’t think of a single thing to give this review balance. It’s a lovely, characterful building; but not struggling with modern service. Place looked great, spotless. Bistro food was excellent too, with fantastic service from every staff member - I wish I’d asked the name of the lovely maître d’ about the go on maternity leave who was particularly helpful & friendly. All the little bits that can trip up a stay were negated perfectly. Like I say: no balance here, sorry.
Stayed 1 night in Mar 2023

8/10 Good

D

Stayed 1 night in Mar 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2023

10/10 Excellent

Aisling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
I was welcomed by the receptionist, which even walked me to my room. The room was massive, with a queen sized bed and had a lovely bath and shower to top it off. I travel a lot for work and this is by far the nicest I have stayed in. A pleasant surprise. I can't comment on the food, as I went for a walk to get dinner. But, if I am due down in Tunbridge anytime soon, I will definitely book in again to try the menu. Thank you for your hospitality. 5 Stars!!
Stayed 1 night in Mar 2023

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very noisy room. Facing the street. Lift was opposite the door to our room. Poor quality bedding. Pillow very cheap hard feathers. One pillow case had blood spatters on it. Another pillo2 had blood stains on the inner pilow case. The continental breakfast had a very limited selection. One of the worst I have encountered in any hotel. The table in the restaurant were very shabby.
Stayed 1 night in Feb 2023
Response from Eryn Dawe on 3 Mar 2023
Hello Paul, thank you for taking the time to offer your feedback concerning your recent stay. I will be in touch personally to discuss with you further.

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely lovely. What's not to like?
Stayed 1 night in Feb 2023
Response from Eryn on 3 Mar 2023
Many thanks for taking the time to review your stay with us, Stephen. We do hope to welcome you back in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient with good service
single traveller, enjoyed the quiet and no problems at all with service, meals, extras in the room...
Stayed 1 night in Jan 2023
Response from Eryn on 3 Mar 2023
Hello Dennis, thank you for taking the time to review your stay with us. We do hope to welcome you back again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Eryn on 3 Mar 2023
Many thanks for your review. We do hope to welcome you back again in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eryn on 3 Mar 2023
Hello Stephen, thank you for taking the time to review your stay with us. We do hope to welcome you back agin in the future.

10/10 Excellent

Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for 1 night stay
Response from Eryn on 3 Mar 2023
Hello Timothy, thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back agin in the future.

8/10 Good

Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return as/when next in Tunbridge Wells. Very good food and drink…
Response from Eryn on 3 Mar 2023
Hello Timothy, thank you for taking the time to review your stay with us. We do hope to welcome you back again in the future.