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Reviews of Holiday Inn Maidstone-Sevenoaks, an IHG Hotel

3.5 out of 5
Holiday Inn Maidstone-Sevenoaks, an IHG Hotel
London Road, Wrothan Heath, Sevenoaks, England

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 582 reviews" "
Rating 8 - Good. 241 out of 582 reviews" "
Rating 6 - Okay. 88 out of 582 reviews" "
Rating 4 - Poor. 41 out of 582 reviews" "
Rating 2 - Terrible. 20 out of 582 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Holiday Inn Maidstone Sevenoaks on 12 Apr 2024
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Maidstone Sevenoaks on 19 Mar 2024
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.

4/10 Poor

poonam

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense. As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Maidstone Sevenoaks on 15 Mar 2024
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.

8/10 Good

Donn

Travelled with partner
Liked: Staff & service
Staff were super but room tired but operations manager knew and renovation in progress
Stayed 3 nights in Mar 2024
Response from Holiday Inn Maidstone Sevenoaks on 14 Mar 2024
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
Stayed 1 night in Feb 2024
Response from Holiday Inn Maidstone Sevenoaks on 29 Feb 2024
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.

8/10 Good

Joanne

Travelled with family
Disliked: Property conditions & facilities
Our stay was very nice. We liked the pool and hot tub. The gardens were nice . All the staff we met were extremely pleasant and warm and friendly. The breakfast we very good. The fresh pancake machine was loved by my children! Our room was very ‘tired’ . All definitely needs revamping, which the note explained was underway in the rest of hotel. But bedswere comfy, tv worked, wifi ok. Wed stay again when needs arise to be in Kent again.
Stayed 1 night in Feb 2024
Response from Holiday Inn on 19 Feb 2024
Dear JoanneThank you for taking the time to review your stay and for your feedback. We look forward to welcoming you back.

10/10 Excellent

Kurt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel and for the price it was, I couldn’t have asked for better! 5* from me
Response from Holiday Inn on 19 Feb 2024
Dear KurtThank you for your lovely feedback. So glad you enjoyed your stay and hope we can welcome you back again soon.

10/10 Excellent

Matt

Travelled with group
Was lovely and quiet and breakfast was also great
Stayed 2 nights in Feb 2024
Response from Holiday Inn on 5 Feb 2024
Dear MattThank you for your lovely feedback. I'm glad you enjoyed your stay and do hope we can welcome you back again soon.

2/10 Terrible

Patricia

Stayed 2 nights in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 15 Jan 2024
Dear PatriciaI'm sincerely sorry your stay did not live up to expectations. Please do contact the hotel directly if you would like to discuss further.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 10 Jan 2024
Dear DeniseThank you for rating your stay. I do hope we can welcome you back again soon.

2/10 Terrible

Kellie

Travelled with family, Travelled with family and small children
Is not for disabled , no ramps all stairs no lift absolutely terrible, room was dirty, got glass stuck in my foot that was left on bathroom floor on arrival, bath was filthy dirty , absolutely disgusting attitude from staff , 1 young girl at reception was the only one who wanted to help
Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 8 Jan 2024
Dear KellieThank you for your review.I am sincerely sorry you felt it was not for disabled. We do have a ramp at the front entrance and we do have 2 accessible rooms. I am sincerely sorry you got glass in your foot and you found the bathroom dirty, we will be reviewing this with the team. Please do contact the hotel directly if you would like to discuss further.

10/10 Excellent

Hazel

Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 26 Jan 2024
Dear HazelThank you for rating your stay. I do hope we can welcome you back again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Dear WilliamThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

8/10 Good

Ali

Stayed 2 nights in Dec 2023
Response from Holiday Inn on 27 Dec 2023
Dear AliThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Service excellent food lovely. The only downside was room seemed a little tired in areas i.e bathroom, window shutters, desk chair but everything was clean and in order good and a great coffee station.
Stayed 1 night in Dec 2023
Response from Holiday Inn on 27 Dec 2023
Dear JaneThank you for your lovely feedback.We are currently in the middle of a bedroom refurbishment and do hope that we can welcome you back again soon.

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
Pay for parking to stay in a Mouldy smelling room
Room smelt like blue cheese. Room was freezing on arrival and could only put heating on for an hour at a time. Dated and in much need of a refurbish. Carpet stained, bathroom dirty and marked. Cheapest toilet roll ever! Beds were comfortable and bedding was clean but the pillows and duvet were old and smelly underneath so wasted really. Reception staff were polite and in general reception area smelt and looked clean and fresh. Down side please not you have to pay parking to stay in their hotel!! Overall steer clear
Stayed 1 night in Dec 2023
Response from Holiday Inn on 27 Dec 2023
Dear MarieThank you for taking the time to review your stay. I'm sorry it did not live up to your expectations.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great staff and hotel to stay at
The staff at the hotel are amazing very friendly and helpful throughput out stay. We had a baby and room was setup with crib and good enough space in the room overall and nice little gift pf chocolate bar and water when you arrive is a nice tpuch. Breakfast was great lots of choice of hot/cold food. Some parts of room need a little bit of work such as painting and maybe change the mirrors etc. But very small details and we got a quiet room and slept very well, we were very happy.
Stayed 2 nights in Nov 2023
Response from Holiday Inn on 27 Dec 2023
Dear CharlotteThank you for your lovely feedback. We are in the middle of a bedroom refurbishment at the hotel and do hope we can welcome you back again soon.

4/10 Poor

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
place needs money spent on it in the rooms and doors that don't slam shut
Stayed 3 nights in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 19 Dec 2023
Dear MarkThank you for your feedback. We are currently in the middle of a rooms refurbishment, and I do hope we can welcome you back in the new year.

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 19 Dec 2023
Dear Danny Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 19 Dec 2023
Dear PaulThank you for rating your stay. Please do contact the hotel if you would like to discuss further.

8/10 Good

John

Business traveller
Liked: Room comfort
Decent hotel for price
Stayed 3 nights in Oct 2023
Response from Holiday Inn Maidstone Sevenoaks on 15 Dec 2023
Dear JohnThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

6/10 Okay

Nigel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overnight stay
Bathroom needed a refurbishment and difficult to find. Bed and pillows seen better days but staff were very good and overall it was good value for money.
Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 14 Dec 2023
Dear NigelThank you for taking the time to review your stay. Our rooms are currently in the middle of a refurbishment program with the bathrooms due to be refurbished next year. I do hope we can welcome you back again soon.

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good clean hotel. Only a short wait to check in. Room comfy and clean. Good variety on menu.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 14 Dec 2023
Dear EddieThank you for taking the time to review your stay. So glad you enjoyed it and found it comfortable. I hope we can welcome you back again soon.

10/10 Excellent

Carl

Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 14 Dec 2023
Dear CarlThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Rather dated
Stayed 2 nights in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 7 Dec 2023
Dear DerekThank you for taking the time to review your stay.We are currently in the middle of a refurbishment programme for our rooms, and hope to have this finished by middle of next year. I do hope you will consider staying with us again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't pay me to stay.
Not great. The first room the door didn't lock, and the 2nd room was just as gross as the first. The bathroom looked and felt grubby and the walls and carpets were covered in stains and questionable marks.
Stayed 1 night in Dec 2023
Response from Holiday Inn Maidstone Sevenoaks on 7 Dec 2023
Thank you for your feedback. I'm sincerely sorry there were problems with the lock in your first room, and neither room lived up to your expectations.We are currently in the middle of a refurbishment programme and all of our rooms will be refurbished by the middle of next year. I do hope you will consider staying with us again once our refurbishment is complete.

6/10 Okay

E

Stayed 2 nights in Nov 2023
Response from Holiday Inn Maidstone Sevenoaks on 7 Dec 2023
Dear EThank you for rating your stay.

10/10 Excellent

Miss K

Stayed 1 night in Nov 2023
Response from Holiday Inn Maidstone Sevenoaks on 15 Dec 2023
Dear Miss KThank you for taking the time to rate your stay. I do hope we can welcome you back again soon

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good hotel with excellent staff.
The room was clean, nicely made up and had good facilities provided for the stay. The downside was the cleanliness of the bathroom, not down to the cleaners but more needing an upgrade due to mouldy grout and rusty taps etc. The hotel in general was clean and had lovely facilities. The staff were very friendly and very helpful too, they make the hotel great!
Stayed 3 nights in Nov 2023
Response from Holiday Inn Maidstone Sevenoaks on 24 Nov 2023
Dear DeborahThank you for your lovely review and feedback. The hotel is currently undergo a room refurbishment and I do hope we can welcome you back again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Maidstone Sevenoaks on 24 Nov 2023
Dear VictoriaThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 Excellent

Philip

Stayed 1 night in Nov 2023
Response from Holiday Inn Maidstone Sevenoaks on 7 Dec 2023
Dear PhilipThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.

8/10 Good

John

Stayed 2 nights in Oct 2023
Response from Holiday Inn Maidstone Sevenoaks on 24 Nov 2023
Dear JohnThank you for taking the time to rate your review. I do hope we can welcome you back again soon

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent space in the room, especially for a family. Excellent room service, provision of clean towels, tea, coffee etc. Appreciated bath robe and towelling footware. Good strong handles around the bath for easy access to the shower. Shower was difficult to turn off, but help from staff was quick.
Stayed 3 nights in Oct 2023
Response from Holiday Inn on 31 Oct 2023
Dear PatriciaThank you for your lovely review. I'm so glad you and your family enjoyed your stay. I do hope we can welcome you back again soon.

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Holiday Inn Maidstone Sevenoaks on 30 Oct 2023
Dear MengThank you for your 10 out of 10 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alreight
Nice location, good breakfast
Stayed 2 nights in Oct 2023
Response from Holiday Inn Maidstone Sevenoaks on 18 Oct 2023
Dear JeremyThank you for taking the time to review your stay. I hope we can welcome you back again soon.

4/10 Poor

Jon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Maidstone Sevenoaks on 18 Oct 2023
Dear JonThank you for rating your stay. I am sorry it did not live up to your expectations.

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed overall
Hotel ok , staff friendly but very dated hotel . Nothing near worthwhile to go and eat or drink. The biggest thing thst bugged me was paying for parking overnight !, its a hotel !, it should have free parking !. Bar and gym are tiny also. Disappointing overall
Stayed 2 nights in Oct 2023
Response from Holiday Inn on 16 Oct 2023
Dear PaulThank you for taking the time to review your stay. I'm sorry you were disappointed with it.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Holiday Inn on 16 Oct 2023
Thank you for rating your stay. Please contact the hotel directly if you would like to discuss further.

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service, amenities
The property is showing its age. Carpets in the public corridors are worn, there is may be evidence of a programme to update as there is new carpet in one section. Wasp were present in a high window one corridor which we were assured were being addressed , however as we stayed for 4 nights and there was no change in the situation the urgency was lacking. The restaurant was not open the night we decided to eat in leading to a very busy bar area and guests having to queue to place food orders at the bar. Overall short of IHG's usual standards I'm afraid.
Stayed 4 nights in Sep 2023
Response from Holiday Inn Maidstone Sevenoaks on 5 Oct 2023
Dear Chris Thank you for taking the time to review your stay and for all your feedback. I am sincerely sorry you felt it not up to standard.We are beginning a bedroom refurbishment program in the hotel later this month.The wasps nest is being dealt with and we have an external contractor dealing with this. I am sorry you felt nothing was being done about the wasps, but I can assure you it was in hand, although I really understand how it must have looked for our guests. Our open style lobby area is where most of guests dine through out the day and in the evening. The actual restaurant is usually only used for breakfast, tours and large functions and I am sorry if you had to queue to place your food orders.I do hope it will not deter you from staying with us again and we can welcome you back soon, especially after we have had our refurb.

10/10 Excellent

Freddy

Stayed 1 night in Sep 2023
Response from Holiday Inn Maidstone Sevenoaks on 30 Oct 2023
Dear FreddyThank you for your 5 out of 5 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

2/10 Terrible

christine

Disliked: Staff & service
We travelled from Somerset On our first evening we requested a 19.15 dinner reservation, but were told there were 2 functions on. So 19.45 would be better. We initially sat at a table in the restaurant, however the nearby function were making so much noise that we moved to an outer area close by. We sat at a table waiting to be served. But after waiting over 45 minutes I went to the barman to complain. He apologised and took our order. For the next 40 minutes we sat waiting for our meal. Then we noticed that some people who had sat down much later than us were getting their meals. I immediately complained and eventually our meal arrived along with more apologies. Now to my meal. I had ordered a simple sausage and chips with gravy offer from the menu. When this turned up the plate looked pretty bare. There were 3 very small and somewhat dried out sausages, a small mesh basket with small thinly cut chips (about 20) and a rather large gravy boat which was full to the top, but ridiculously far too much gravy for the meal in question. We looked at the price for my meal which was a ridiculous £16. I could have complained, but by then I was so hacked off I just eat it, because I was so hungry. For the rest of stay we eat in a local pub. Also the next day when we arrived back to our room from a day trip we found it had not been made up. Reception just brushed it off by saying thanks we will tell housekeeping Please let the manager see these comments. Colin Wakeman
Stayed 3 nights in Sep 2023
Response from Holiday Inn on 2 Oct 2023
Dear Colin WakemanThank you for your feedback. I'm sincerely sorry for the issues you experienced. We will be reviewing these with our manager and team. Please do contact the hotel directly if you would like to discuss further.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for stop over
Great hotel for a stop over. Room adequate but I wish hotels in general would get rid of the “empty smell” as if it had not been lived in for months….
Stayed 1 night in Sep 2023
Response from Holiday Inn on 2 Oct 2023
Thank you for taking the time to review your stay. I hope we can welcome you back again soon.

8/10 Good

suzanne

Stayed 1 night in Sep 2023
Response from Holiday Inn on 29 Sept 2023
Dear suzanneThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Jap event at Brands Hatch
Great room, great shutters, more plugs for devices would be good
Stayed 1 night in Sep 2023
Response from Holiday Inn Maidstone Sevenoaks on 26 Sept 2023
Dear Go Jap event at Brands HatchThank you for reviewing your stay. We have a refurbishment program due to take place for our bedrooms where we plan to get more plug sockets.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Holiday Inn on 25 Sept 2023
Dear RobertThank you for taking the time to rate your stay. I do hope we can welcome yo back again soon.

4/10 Poor

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Tired and tatty rooms. Freezing.
The hotel seemed inviting and the staff seemed nice. When I arrived in my room the decor was tatty and the furniture was poor icluding the leather desk chair that was very worn and the marks on the walls and decor was poor. The swimming pool also felt run down with head rests in the jacuzzi also in poor discoloured condition. Making the place feel dirty. The rooms had been centrally operated bythe hotel with heating and it was freezing. I asked for a heater and I switched it on and left the room whilst the room heated up but room service then switched it off and the room was freezing. It was very disappointing and i finished my stay early by checking out the night before.
Stayed 2 nights in Sep 2023
Response from Holiday Inn on 22 Sept 2023
Dear MichaelThank you for taking the time to review your stay. I am sincerely sorry for the issues you experienced. We will be reviewing your feedback with the team.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn Maidstone Sevenoaks on 21 Sept 2023
Dear IanThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.

2/10 Terrible

Ross

Stayed 1 night in Sep 2023
Response from Holiday Inn on 2 Oct 2023
Dear RossThank you for rating your stay. Please do contact the hotel if you would like to discuss it further.

10/10 Excellent

Abdullah

Stayed 2 nights in Aug 2023
Response from Holiday Inn Maidstone Sevenoaks on 21 Sept 2023
Dear AbdullahThank you for rating your stay. I do hope we can welcome you back again soon.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean, great facilities and food. Comfortable beds. Didnt feel i should have to pay for parking on top of that.
Stayed 1 night in Aug 2023
Response from Holiday Inn on 3 Sept 2023
Dear ClaireThank you for your lovely review and feedback. I'm glad you found it comfortable and do hope we can welcome you back again soon.