Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable Hotel for the money.

Posted 21-Jul-2014
Two disappointing aspects of my stay at this Hotel were that there was no TV service available on the second night and the Disabled parking available seemed inadequate,resulting in circling the car park several times before having to park some distance away from the entrance.
3 out of 5
Recommended
for Everyone
by Mkokeli from birmigham

Average stay

Posted 01-Jul-2014
We were out on the side with a busy A road. It was noisy all night. Breakfast was limited , otherwise staff were kind and helpful
Comment from Hotel Management
08-Jul-2014 by Melissa Brown, Hotel Management
Your comments and opinions are valued as they enable us to assess our services and facilities. I was pleased to read that overall you have enjoyed your stay at the hotel. I would like to offer my apologies for the shortfall in the standards that you experienced in your stay. Please be assured that your feedback has been discussed with the Management Team. Thank you for bringing it to our attention. We look forward to welcoming you back to Hilton Maidstone in the future.
Comment from Hotel Management
03-Jul-2014 by Melissa Brown, Hotel Management
Thank you for taking the time to review our hotel. Your comments and opinions are valued as they enable us to assess our services and facilities. I was pleased to read that overall you have enjoyed your stay at the hotel. I would like to offer my apologies for the shortfall in the standards that you experienced in your stay. Please be assured that your feedback has been discussed with the Management Team. Thank you for bringing it to our attention. We look forward to welcoming you back to Hilton Maidstone in the future. Melissa Brown Hotel Administrator Hilton Maidstone melissa.brown@hilton.com 01622 734 322
5 out of 5
Recommended
for Everyone
by A verified traveller

Just what you want

Posted 04-Jun-2014
Pros: Excellent staff at all times. Dinner a la carte in restaurant excellent. Good room and bathroom. Clean.
Cons: Restocking of bathroom 'goodies' was haphazard eg no shower gel one day, only one face cloth next day and no shower cap.
Location: Excellent location for National Trust Sissinghusrt (which is brilliant).
Everything was just as you would want. Staff very competent. Everywhere clean. Restaurant facilities very good.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice for a short break

Posted 27-Apr-2014
It wasn't special but it's got what you needed to stay for few days
5 out of 5
Recommended
for Business Travellers
by A verified traveller

~Superb for business trips

Posted 25-Apr-2014
Good food at the hotel, really friendly and hospitable
3 out of 5
Recommended
for Everyone
by graham from g

Very confortable hotel staffed by teenagers

Posted 23-Apr-2014
This is a great place to sleep. It's clean, comfortable and well located. The reception staff are extremely competent. The restaurant staff don't give a hoot. The bar staff may attend if you're lucky and the health centre staff consider all of us a nuisance. But in a few years my children will be teenagers too so I don't want to be too harsh. I do however hope that my children will demonstrate more respect than I experienced from the majority of the staff at Hilton Maidstone. And no the HHonors points won't stop me booking the nearby Marriott next time. Good luck all.
4 out of 5
Recommended
for Everyone
by vijay from harrow

Good relaxing place

Posted 19-Apr-2014
Good experience. Would recommend for kids. Large double beds very good size
4 out of 5
Recommended
for Everyone
by Layo from kent

Comfortable and good

Posted 08-Apr-2014
Pros: The swimming pool and gym and it's facilities.
Location: Close to Leeds Castle which was very lovely. The town centre was easily assessible where most of the shops were located.
The hotel staff was quite friendly and helpful. The room was spacious and clean but don't think the toilet was particularly clean. Really liked the gym and swimming pool,and the facilities was very good.
4 out of 5
Recommended
for Everyone
by me from uk

Good for business trip

Posted 08-Apr-2014
Good hotel , good standard you would expect from a Hilton , restaurant food very good, well trained staff , close to busy road , a bit noisy once the traffic starts up in the morning , good for a stop over for business trip but not somewhere I would go for a break/holiday experience .
3 out of 5
by A verified traveller from UK

Reasonable hotel with excellent leisure facilities

Posted 21-Mar-2014
Pros: The leisure facilities were excellent.
Cons: Attention to detail in the rooms.
Location: Good location near the M2 Motorway.
The bed was so noisy we were unable to move without waking ourselves. Spoilt our stay. Other minor problems included handle falling off the wardrobe and the TV remote did not work.