Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay.

Posted 15-Sep-2014
Pleasant overnight stay. Shame you have to pay to park cars. Swimming pool was nice extra.
Comment from Hotel Management
17-Sep-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you enjoyed your recent stay at the hotel. I am glad that the staff made you feel welcomed and that you enjoyed the swimming facilitys. We look forward to your next stay. Thank you once again,, Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Families
by A verified traveller from suffolk

Good hotel

Posted 01-Sep-2014
Pros: Clean, comfortable, great breakfast
Cons: Put families who want an early night away from function rooms.
Location: Near to brands hatch, bluewater.
Very nice hotel, room really comfortable, was a little concerned that there might be road noise given the proximity to the dartford bridge but we were pleased that we could not hear the road. We had brilliant views of the bridge. Big issue though was the noise from the function that was on, we were situated on the second floor and the music was clearly heard from within our room. It was not possible to sleep until the function finished at 12 - we did request to be moved but as the hotel was full it was not possible. We would stay again but would request to be placed on a higher floor in a quiet location.
1 out of 5
by A verified traveller

Extra charges ridiculous

Posted 29-Aug-2014
Pros: Large Room
Cons: Don't charge for WiFi access Don't charge for Parking Get a better menu, charge less for the bland and mediocre food on offer.
Location: Nothing close; shops, restaurants are non-existent nearby.
Charging 15 Pounds per diem for Wifi access is outrageous. Charging 4 Pounds per diem for parking is also ridiculous, given the distance from London. Charging 4 Pounds for a bottle of water is a rip-off. I will never stay at another Hilton hotel, nor recommend them to anyone I know.
Comment from Hotel Management
17-Sep-2014 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am extremely disappointed that you found your visit to the hotel not to meet your expectations. Please except my sincere apologies, Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Everyone
by A verified traveller from North East

Short stay with our two kids sharing a room

Posted 16-Aug-2014
Was quiet despite the location, double glazing very effective. Room was big, we shared two queen beds, worked fine. Breakfast and WiFi both NOT included and are quite expensive, but can get elelsewhere.
Comment from Hotel Management
27-Aug-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. It is a delight to read that you enjoyed your stay at the hotel, I am glad that the hotels location met your needs and the facilities met your requirements. I am sorry that you are not happy with the cost of the WiFi, however if you book a bed and breakfast rate breakfast would be included. It seems that you have booked a room only which is why it was not. We look forward to welcoming you back In the not too distant future to the Hilton Dartford. Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel for a stop off

Posted 10-Aug-2014
The room was very good or only slight issue is that we booked a room for 2 adults and an infant and only got one king sized bed. This was not an issue for us as our toddler would probably have bedded down with us anyway. I'm sure the hotel would have provided a cot is we needed as the staff were very obliging. Excellent breakfast as well. Very big buffet selection.
Comment from Hotel Management
13-Aug-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. It is a delight to read that you enjoyed your stay at the hotel whilst staying in the local area, I am glad that the hotels met your requirements. Thank you for your kind comments regarding the staff. We do supply cots for baby's or small beds for children should you request so in the future. We look forward to welcoming you back In the not too distant future to the Hilton Dartford. Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
2 out of 5
Recommended
for Everyone
by A verified traveller from longfield kent

Did what I needed

Posted 09-Aug-2014
Hotel was clean and room was modern although air con was very old and didn't work , bar staff were the slowest iv ever come across , asked for champagne at breakfast finished my breakfast before they brought it over said we would have it in the room and took them a further 30 mins to bring it up
Comment from Hotel Management
14-Aug-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. It is a delight to read that you enjoyed your stay at the hotel whilst staying in the local area. I am sorry that the delivery of your Champagne was not as quick as it could have been. We look forward to welcoming you back In the not too distant future to the Hilton Dartford. Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
2 out of 5
by A verified traveller from London

Not what you would expect from the Hilton

Posted 29-Jul-2014
Pros: Buffet Breakfast.
Cons: Needs decorating/upgrading/modernisation desperately. Staff more worried about charging you for everything than being helpful.
Location: Bluewater shopping centre or cross the river to Lakeside and Essex. Can drive down the A2 to the cost in around 40 minutes.
Tried to charge my parents for car parking when they didn't have a car. Room hot and no A/C. Fan too ages to work, hence they didn't get a good nights sleep. Rooms and general corridors in desperate need of modernisation. Also tried to charge me for car parking as I was 5 minutes over the free hour. Turns out their clock in reception was 15 minutes fast (sounds like a scam), not what you would expect from the Hilton. Careful of the hidden charges. Breakfast is great but this was the only saving grace. They will be staying at the Holiday Inn Express next time they visit.
Comment from Hotel Management
13-Aug-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. Please except my apologies for the issues encountered on your recent stay. I would like to apologise for the inconvenience. We only allow 30 minutes free parking which is chargeable as you go over. Please also except my apologies that the room was warm, due to the unnatural weather conditions that we have only on rare occasions this was a contributing factor. I hope to welcome you back in the not too distant future. Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
3 out of 5
by A verified traveller

average hotel with no free wifi in the room

Posted 20-Jul-2014
Hotel is clean and the room we got was spacious. Room carpet need replacement. There is no free wifi in the room only in the Lobby. to get wifi to room, you have to pay extra, the breakfast is £10 per head but it has average options and not worth for £10 The carpet in the room needs to be replaced. washroom and room are very clean.
Comment from Hotel Management
23-Jul-2014 by Mahmut Aslan, Hotel Management
Dear Guest, Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am very disappointed with your comments regarding your recent stay at the hotel. We are very sorry that you feel this way. We hope that you will be visiting the hotel again soon, Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice, comfortable hotel

Posted 14-Jul-2014
The hotel was nice and comfortable. Staff were nice, but could have been better if they were a bit more knowledge about their on facilities. We wanted a pack of cards to play with whilst having a few drinks. I asked the receptionists and the bar staff but they all said they didn't have any. When we asked the one of the restaurant staff (very happy, jokey chap) he knew that there were cards in the vending machine! Rooms were clean and breakfast food was nice.
Comment from Hotel Management
16-Jul-2014 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am extremely pleased that you found the hotel to meet your expectations, and we appreciate your positive feedback about the hotel and its staff and in particular our Food and Beverage department. We look forward to your next visit, Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
5 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Nice hotel at entrance to Dartford Tunnel

Posted 13-Jul-2014
Pros: Excellent room and meals were very good
An excellent welcome on arrival and a free upgrade to an executive suite started the one night stay off well. The room was excellent with two comfy double beds, a good bathroom and a free bottle of wine. Breakfast and dinner were both good value for money. I doubt I will have to go to Dartford again, but, if I do, we would definitely stay here again.
Comment from Hotel Management
16-Jul-2014 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. It is a delight to read that you enjoyed your stay at the hotel whilst staying in the local area, I am glad that the hotels location met your needs and the facilities met your requirements. Thank you for your kind comments and we do hope that you will return. Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge