Ratings based on 524 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Nice and relaxing

Posted 06-Apr-2015
The hotel is nice for a relaxing getaway. The only downside was the dinner which was not at all tasty and over priced. The hotel can do with a huge improvement in this area. Hire a chef!
Comment from Hotel Management
16-Apr-2015 by Darren Walsh, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you enjoyed your recent getaway whilst staying at the hotel. It is disappointing that you felt the Hotel food was not up-to standard. We hope that we can welcome you to the Hilton Dartford Bridge again very soon, Yours sincerely, Darren Walsh, Hotel Manager at Hilton Dartford Bridge
3 out of 5
by A verified travellerfrom Ipswich

Glam Dartford!

Posted 25-Mar-2015
Pros: The Room
Cons: The food. Get a new chef. Staff that care.
Location: A reasonable overnight stay to pick up Eurostar in the early morning.
Vast hotel, comfy huge rooms, huge beds. Unspeakably terrible food.
Comment from Hotel Management
16-Apr-2015 by Darren Walsh, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you enjoyed your Guest room whilst staying at the hotel. It is disappointing that you felt the Hotel food was not up-to standard. We hope that we can welcome you to the Hilton Dartford Bridge again very soon, Yours sincerely, Darren Walsh, Hotel Manager at Hilton Dartford Bridge
3 out of 5
Recommended
for Everyone
by A verified travellerfrom dartford

stay here every anniversary

Posted 16-Feb-2015
We stay here every year for our anniversary, even though we live round the corner. I have to say the experience was not as pleasant as we normally get and the beds were very uncomfortable. We love the hotel but feel that things have slacked a little when it comes to the rooms.
Comment from Hotel Management
18-Mar-2015 by Darren Walsh, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am disappointed to read that you left the hotel dissatisfied with your stay. As a hotel we do wish for you to enjoy each and every stay and we are sorry that we did not do this at this time. We do hope that you return in the future, Yours sincerely, Darren Walsh, Hotel Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southend, Essex

Friday and Saturday nights.

Posted 10-Feb-2015
Pros: Bright, cheery entrance hall. Large room and bathroom. M25 noise could not be heard. We had a nice view! Nice latte and pastries at breakfast area.
Cons: An issue was that the bed was really solid!! Also, the AC/heating droned all night.
Location: Bluewater is nearby. Good shopping and excellent restaurants. I would stay here again - best hotel in the area.
Lovely staff, pleasant stay. Jennifer and Nancy were really friendly as were the staff in the bar/breakfast area. The parking payment was a bit confusing. I didn't realise that I would pay a £4 flat day rate with a multiple entry card instead of the stated £24 a day at the car park entrance. This pleasing situation should be on your website. The fitness centre and pool looked great but we were, unfortunately, too busy to try them.
Comment from Hotel Management
06-Mar-2015 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you had the opportunity to stay at the Hilton Dartford Bridge and that you enjoyed your stay. I am pleased that the hotel met your needs and that you enjoyed your time with us and thank you for mentioning Nancy and Jennifer. We do hope that you will stay with us again and for future reference the parking charges are detailed on the left had side of the website. Thank you for your kind comments. Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2015
Had a lovely stsy Staff were very attentive Food was good The pool was good The hotel had a nice atmosphere
Comment from Hotel Management
06-Mar-2015 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you had the opportunity to stay at the Hilton Dartford Bridge and that you enjoyed your stay. I am pleased that the hotel met your needs and that you enjoyed your time with us. Thank you for your kind comments. Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Broadstairs

Hard creaky beds and limited leisure facilities

Posted 02-Feb-2015
Pros: The location was good - especially as we wanted shopping, cinema and restaurants close by. The hotel was quiet, and staff helpful
Cons: Notice of limited use of leisure facilities, comfortable beds
Location: Great for Bluewater and Lakeside - which suited us!
Stayed here for two nights, spur of the moment decision so limited with other hotels. Advertised with leisure and spa facilities - but the spa lady had two days off when we were there, and the (rather small) pool was being used for swimming lessons to an outside swim school so about 10 children and two instructors making lots of noise and using most of the pool. Because the changing facilities are limited, had to share these with children, so had to queue for a shower and a cubicle. When I mentioned this to reception nothing was done. Bed wasn't particularly comfortable - hard and creaky - another couple mentioned this whilst chatting in the lift!). The restaurant was nice, breakfast was fab and the service in here was excellent. But, overall, would expect better from the Hilton Brand
Comment from Hotel Management
12-Mar-2015 by Mahmut Aslan, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am sorry for your disappointment with the hotel whilst staying on a spur of the moment break. As a hotel we are very sorry and do not wish for you to be disappointed. It seems that we have not ensured your happiness during this stay. Thank you once again, Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel.

Posted 27-Jan-2015
Deal we got was good value. We chose this hotel because it was close to a family party venue. Bathroom had a bath which we liked. Some areas were becoming dated. Bed needs replacing, not as good a standard as we expected as had a foam topper on a hard squeaky base. Ironing board and iron wasn't used but was good that these were available. We did not use the bar, restaurant or leisure facilities but they looked very good. We were surprised that parking needed to be paid as an extra, only £4 but surely that charge should not an additional cost. Would stay again.
Comment from Hotel Management
07-Mar-2015 by Ashraf, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted that you found the Hotel accommodating on your recent visit and the rooms also met your requirements on this occasion. We hope that we can welcome you to the Hilton Dartford Bridge again very soon, Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
2 out of 5
by A verified travellerfrom isle of man

Tired but clean

Posted 25-Jan-2015
We chose this hotel as it was close to a meeting place we had to be next morning and the premier inn was pretty expensive and over the river. We expected better from Hilton and I knew of the Hilton as I used to work close by. The place must be 15+ years old and wow didn't the internal decor show it - lift doors dings archetraves battered carpets tired tap chrome polished off. The room was clean though but the bed not very comfortable. On arrival Friday night 10pm there was a belated Xmas party going on in the lobby areas and so we went straight up rather than have a drink first. At 1am the revellers came to bed and decided it was fine to have a 30 minute after party in the corridor. The next night we were awoken at 5.30am Sunday morning by a group of young guys leaving who thought shouting was the done thing in hotels. We complained both morning afters and after some push the receptionist waived our £8 in parking charges. This hotel clearly caters to the Crossways trading estate and so punters are a captive audience. Won't be going back.
Comment from Hotel Management
07-Mar-2015 by Ashraf, Hotel Management
Dear Guest, I appreciate you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am sorry for your disappointment with the hotel whilst staying on business. As a hotel we are very sorry and do not wish for you to be disappointed. It seems that we have not ensured your happiness during this stay. Thank you once again, Yours sincerely, Mahmut Aslan, Deputy Manager at Hilton Dartford Bridge
5 out of 5
Recommended
for Couples
by Jacquelinefrom kent

lovely stay

Posted 14-Jan-2015 on Hotels.com
Lovely relaxing break with husband , could not fault anything and would definitely stay again.
Comment from Hotel Management
20-Jan-2015 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you had the opportunity to stay at the Hilton Dartford Bridge and that you enjoyed your stay. I am pleased that the hotel met your needs and that you enjoyed your time with us. Thank you for your kind comments. Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge
5 out of 5
Recommended
for Families
by A verified travellerfrom Kent UK

Good Family Hotel

Posted 14-Jan-2015
Pros: Food , Rooms
Cons: Nothing
Location: Nothing
Rooms excellent. Food in the restaurant was good. Remember kids eat free
Comment from Hotel Management
20-Jan-2015 by Mahmut Aslan, Hotel Management
Dear Guest Thank you for taking the time to complete a review about your recent visit here at the Hilton Dartford Bridge. I am delighted to read that you had the opportunity to stay at the Hilton Dartford Bridge and that you enjoyed your stay. I am pleased that the hotel met your needs and that you enjoyed your time with us. Thank you for your kind comments. Yours sincerely, Mahmut A, Deputy Hotel Manager at Hilton Dartford Bridge