Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

very nice

Posted 25-Mar-2014 on Hotels.com
good
3 out of 5
Recommended
by Wood from Newbury

Posted 20-Jan-2014 on Hotels.com
Food expensive and not particularly good, noisy children from a wedding running around during the evening
5 out of 5
Recommended
for Personal Event
by David from Derby

Fantastic Service

Posted 15-Jan-2014 on Hotels.com
Outstanding service - a couple of minor quibbles on arrival...sorted out immediately and better than we could have hoped for by staff. We've stayed before and will DEFINITELY stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 04-Dec-2013
5 out of 5
Recommended
for Everyone
by J from Gloucester, UK

Nice Hotel, great food, nice grounds.

Posted 15-Nov-2013
Pros: Staff and Service
Cons: Entrance and corridors to outer building bedrooms.
Location: Leeds Castle is 5 miles away. an annual ticket is £21, expensive for one day but if you intend going back within a year good value. Channel Tunnel
Short break. Ideal for Channel Tunnel. Food super, not cheap though wouldn't expect that. Waiting staff are superb and all the staff could not do enough to help. So service was brillian. Stayed in one of the rooms away from hotel - entrance to this area smelt a little damp and carpets were well worn so first impression was not good. Room good. No pictures on the walls. M20 was noticeable on second night. But it was a still night. The previous night when it was windier it was not at all noticeable. Overall a great stay.
4 out of 5
Recommended
by Michael from Devon

good service

Posted 01-Nov-2013 on Hotels.com
the staff were very willing and polite and nothing was too much trouble. The building is wonderful and gracious. However,we stayed for three nights and were disappointed that the menu did not change in that time, although the food was very good. The lighting provided by the bedside lights was so poor that we could not read in bed, and we found the "turn down" service irritating and unnecessary.
5 out of 5
Recommended
by Brian from Hastings

Wonderful relaxing time

Posted 30-Sep-2013 on Hotels.com
Went there as a special treat before my partner was flying out, wonderful relaxing time, with the food in the restaurant to die for. Proper service from all the staff without being constantly in view. Can't recommend it enough.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 21-Jul-2013 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Jacqui from Norfolk

Posted 16-Jul-2013 on Hotels.com
Lovely, comfy beds, pretty location. Good service.
4 out of 5
Recommended
for Couples
by Glenn from Ipswich, Suffolk, UK

Birthday weekend away

Posted 10-Jul-2013
Pros: The grounds and staff
Found this to be a loverly hotel. The only criticism is that the toiletries didn't get replenished and we had someone else's drink bill when we checked out.