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Reviews of Castle House Hotel

3 out of 5
Castle House Hotel
28 Castle Street, Canterbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 254 out of 533 reviews" "
Rating 8 - Good. 222 out of 533 reviews" "
Rating 6 - Okay. 43 out of 533 reviews" "
Rating 4 - Poor. 11 out of 533 reviews" "
Rating 2 - Terrible. 3 out of 533 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location, plenty of parking available. Friendly staff.
Stayed 1 night in Mar 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place & in a good location. Comfy rooms & a good breakfast
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast.Friendly staff good onsite parking and location Dated bedrooms. Not the cleanest .
Stayed 3 nights in Mar 2020

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid hotel in a good position
Stayed 2 nights in Mar 2020

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Great location, nice food good nights sleep.
Stayed 1 night in Feb 2020

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly Hotel
On arrival the receptionist was very friendly and helpful. He gave me a map of the area also a list of suggested resturants for dinner and offered to book if I dicided to use any. The hotel is inside the city walls so is within walking distance of the sights and the fact it has free parking is brilliant it also looks like a large villa. The room I had was large with an equally large shower room with an excellent shower (plenty of hot water) and was very comfortable.Toiletries in the shower room shower gel and shampoo along with a soap bar. Breakfast was a choice of fruit juices, cereals, tea and coffee, fruit,toast and pastries and a choice of cooked items. Full english, eggs benedict,eggs florentine etc. The bar next to reception was nice though as it was mid week was empty. Only down side was a slight hum from what I can only presume was the fridge in the room but it wasnt that bothersome and I soon drifted into a wonderful sleep. Overall delightfull and I would go back again probably in the Summer though as there is outside seating. One thing is more choice of jams at breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was stunning! All the staff were friendly and helpful. Breakfast was nice too. Room was spotless and very modern bathroom! Our stay was ended due to personal reasons back home but would happily return.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
A large comfortable room. Great breakfast. Very good location. Second time staying at this hotel. Totally recommend.
Stayed 1 night in Feb 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel, close to city centre
Castle House is very handy for the railway station and despite being close to a busy roundabout our room was lovely and quiet. The bed was comfy with crisp white sheets. Good breakfast selection with fresh cooked breakfast served very promptly. City centre a short walk away partly along a stretch of city wall.
Stayed 4 nights in Feb 2020

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Jan 2020
Response from Castle House Front Desk on 21 Jan 2020
Dear Guest, Thank you for your review we hope to see you again soon.

10/10 Excellent

Kayla, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5mins walk from Canterbury East station and 10mins walk to Cathedral. We stayed at the double room in the cottage, the decor is a bit old style but spacious and clean with free hot breakfast. Overall is a very pleasant stay, would recommend.
Stayed 2 nights in Dec 2019
Response from Castle House Front Desk on 8 Jan 2020
Dear Kayla, Thank you for your review we are happy to know you were satisfied with your stay , we would look forward to having you again.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle House Hotel excellent stay
It was an excellent location being so close to the town. The staff were amazingly helpful and very kind. When I had a laptop problem they went out of their way to help. A great stay. We are coming back soon.
Stayed 2 nights in Dec 2019
Response from Castle House Hotel Front Desk. on 29 Dec 2019
Dear Julia, Thank you for your review we are happy to hear that you found us to be so local to the city and that our staff were extra helpful,especially with the issue of your laptop! Our staff are naturally inquisitive and like challenges and try to help in any way they can, we would be more than happy to accommodate you here again at our hotel.

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our second stay here. Only issue was the tv didn’t work
Stayed 1 night in Dec 2019
Response from Castle House Hotel Front Desk on 29 Dec 2019
Dear Michael, It was nice to see a returning guest here at our hotel we always enjoy welcoming returning guests back. We are sorry on this occasion the television was not operating as it should, we have referred this onto our maintenance team to investigate and rectify the issue. we hope that we will see you again here at Castle House Hotel.

8/10 Good

Grant

Stayed 1 night in Dec 2019

6/10 Okay

richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
We were very disappointed that having pointed out to SImone on the reception desk that the room needed some cleaning attention with regards to nail clippings and a discarded cotton bud on the carpet she did not apologise but said she would get it sorted.However on our return at tea time no attention had been given to these areas.Not good enough.A deep clean moving all the furniture would not go amiss.We did otherwise enjoy our stay, breakfast was good and hotel conveniently placed.I would suggest that it might be a good idea to have some lights in the car park as it was very dark and this is the main entrance
Stayed 2 nights in Nov 2019
Response from Castle House Front Desk on 9 Dec 2019
Dear Richard, We are sorry to hear the room was not up to standards on this occasion, our staff rarely miss such things as those inside a room and deep cleaning happens on a regular basis. We are happy to hear that you found the breakfast good and enjoyed your stay on the whole. In regards to the car parking lights this is planned maintenance as it has only recently suffered water damage we are addressing this issue. This review will be forwarded onto management to see how we can further improve to prevent these disappointments in the future. We hope you will give us another try next time you are in Canterbury

10/10 Excellent

Malia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Great place to stay.
Stayed 2 nights in Nov 2019
Response from Castle House Front Desk on 30 Nov 2019
Dear Malia, Thank you for the top score! we are happy you found our staff to be friendly and helpful and you found this place a great place to stay during your time in Canterbury. We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable stay, ideal location for our planned itinerary, hospitable staff.
Stayed 2 nights in Oct 2019
Response from Castle House Front Desk on 12 Nov 2019
Dear Peter, Thank you for the review we hope you stop by Canterbury again and stay with us again soon, we look forward to greeting you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and location was perfect for the local fascilities. Only minor downfall, two single beds but 1 matress was begining to show its age.
Stayed 5 nights in Oct 2019
Response from Castle House Front Desk on 12 Nov 2019
Dear Guest, Thank you for your review we will forward this onto the maintenance team, we hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, great location, super clean and very nicely decorated. The staff were great, too - what more do you need.
Stayed 2 nights in Oct 2019
Response from Castle House Front Desk on 12 Nov 2019
Dear Mark, Thank you for the great review , we would be more than happy to accommodate you again next time you are in Canterbury.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the city centre, plus onsite parking. Service was great, room was clean and comfortable. We had room number 10 which has a great view of the castle from the windows . The breakfast was good and plentiful. Has a nice garden to relax in. Canterbury being a university city, be prepared for some late night noise/revelry.
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 28 Oct 2019
Dear Guest, Thank you for your most kind review, we are happy to hear you liked your room and as you say it does have a great view of the adjacent castle! We are also happy to hear you liked our breakfast and were able to relax in our sunken garden which is the only remaining part of the original boundary moat left. If you are in Canterbury again we would be more than happy to greet you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The advantages of this hotel are it’s close proximity to Canterbury town centre with its attractions and restaurants, excellent cooked breakfast and lovely hot showers. Sadly the decor could do with an update and, although our room overlooked a very busy roundabout, thankfully the secondary double glazing helped to muffle some of the noise (worth pointing out that we stayed in October so no need to open any windows).
Stayed 2 nights in Oct 2019
Response from Castle House Front Desk on 24 Oct 2019
Dear Guest, Thank you for this review, we are glad to hear you found our hotel convenient to the City with excellent breakfast and lovely hot showers. Thank you for your opinion on the Decor we will take this information and forward it to the relevant team for any future works that are upcoming.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for town access.
Good location. Bed on small side.
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 22 Oct 2019
Dear Paul, We are sorry to hear you found our beds on the small side, we hope you may choose us again when you are next in Canterbury.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Castle House Front Desk on 19 Oct 2019
Dear Guest Thank you very much for your 10 out of 10, we are happy to know you enjoyed your stay with us and we hope you will return again very soon.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 14 Oct 2019
Dear Julio, Thank you for the top score , we hope we may see you again here next time when you are in Canterbury.

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 13 Oct 2019
Dear Phillip, Thank you for the top score, we hope you visit us again soon.

6/10 Okay

Verified traveller

Disliked: Room comfort
one of the single beds had a huge dip in the mattress making it very uncomfortable to sleep in. It needs to be replaced with a new one. Apart from that, the stay was ok
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 13 Oct 2019
Dear Guest, Thank you for your review, we are sorry to hear about this and will investigate the beds and rectify any issues found, we hope you may choose us again next time you come to Canterbury so we can make your stay a memorable one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Thoroughly enjoyed our stay and the location was perfect for us . Staff were outstanding. They were really friendly and nothing was too much trouble. The family room we stayed in was lovely and extremely comfortable. Great value for money and would definitely recommend. Will definitely be booking here again when we are next visiting Canterbury
Stayed 1 night in Oct 2019
Response from Castle House Front Desk on 13 Oct 2019
Dear Guest, Thank you for your review we are glad you liked your family room and you found our staff to be lovely. We will certainly look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Castle House Front Desk on 7 Oct 2019
Dear Guest Thank you for your review , we hope to see you again soon.

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Think twice before booking
The toilet was broken, Vincent on reception was unhelpful and certainly not interested. The extractor didn’t work in the bathroom, the TV had to be the smallest I’d ever seen. TV remote was held together with tape. There was a black stain on the duvet. The room smelt musty on arrival. (Arrived late, unable to move hotels, no other rooms available). Plus the carpet looked dirty because of its age. I’ve never written a review like this and was thankful it was only a single night stay. The room cost almost £90.00. If it had been £40.00 I wouldn’t stay again. These guys need to sort themselves out. I must add the morning staff were concerned about my points but it was too late to do anything.
Black marks
Remote held together with tape
No signal on TV
Clock wasn’t plugged in.
Stayed 1 night in Sep 2019
Response from Castle House Front Desk on 12 Nov 2019
This review was submitted to management (September).

8/10 Good

Frank

Liked: Cleanliness, staff & service
There where some problems whit the toilet, and the bed where werry soft not good fore One whit a bad Back
Stayed 1 night in Sep 2019
Response from Castle House Front Desk on 13 Oct 2019
Dear Frank, We are sorry you did not have a good stay with us we will forward the comments to the maintenance teams, we hope to see you again here at Castle House.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a short break in Canterbury. Really nice, friendly hotel in great location. Good breakfast. Bed a bit hard for us. Would recommend.
Stayed 2 nights in Sep 2019
Response from Castle House Front Desk on 16 Sept 2019
Dear Janet, We are sad to hear you did not find our beds comfy we will take the comments on board and see what we can do to improve on our services , we are however pleased to hear that you found our hotel friendly. we would look forward to welcoming you again should you choose Castle House Hotel as your place to stay next time you are in Canterbury.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Castle House Front Desk on 8 Sept 2019
Dear Guest, Thank you for the top score , we hope to see you again soon.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Castle House Front Desk on 1 Sept 2019
Dear Isabel, Thank you for your generous score , we hope we may see you again soon when you are next in Canterbury.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Castle House Front Desk on 21 Aug 2019
Dear Guest, Thank you for your score , we hope you will return again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, friendly staff and lovely room.
Stayed 1 night in Aug 2019
Response from Castle House Front Desk on 18 Aug 2019
Dear Guest, Thank you for your review , we hope you may visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic accommodations in a great location. Friendly and helpful staff. Perfect breakfast!
Stayed 2 nights in Aug 2019
Response from Castle House Hotel on 13 Aug 2019
Thank you for such a kind review! We are very happy that you enjoyed your stay with us. We hope to see you again some time

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Castle House Front Desk on 14 Aug 2019
Dear Guest, Thank you for your review , we hope you choose us again next time you are in Canterbury

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location for sights but poor location for traffic noise. Room 1 facing a busy roundabout. Ventilation was poor, the room was very hot.
Stayed 2 nights in Aug 2019
Response from Castle House Front Desk on 10 Sept 2019
Dear Guest, Thank you for your review and feedback this will passed on to see if we can improve on our services for the future so your next stay is a good one if you choose us again..

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were of a generous size and well maintained. Thr reception could be improved in looks.
Stayed 1 night in Jul 2019
Response from Castle House Front Desk on 1 Aug 2019
Dear Guest, Thank you for your review , we are glad you liked the rooms and we would love to hear suggestions on how we could improve our reception area by all means send us an email.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Castle House Front Desk on 16 Jul 2019
Dear Martha, Thank you for your high score we hope we may see you again here at Castle House.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Castle House Front Desk on 16 Jul 2019
Dear Eileen, Thank you for your score , we will make sure your next stay is a 10 out of 10 !

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Castle House Hotel on 8 Jul 2019
Thank you for the review! We are very glad you had a good stay!

8/10 Good

Hal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool old building a few hundred yards from the train station (Canterbury East, even though it is the Westernmost of the two stations.). Beautiful garden on the property. Good bathroom with shower, comfy double bed, tea/coffee and shortbread in the room. Huge Breakfast included. They will happily store luggage for you for a few hours. Service is polite and professional. The Cathedral is a 10 minute walk.
Stayed 2 nights in Jun 2019
Response from Castle House Hotel on 8 Jul 2019
Thank you for such a kind review! We are very glad you enjoyed your stay with us here at Castle House Hotel. We hope to see you again some time!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building...best use made of facilities.Nice to be able to park car safely. Very good staff.
Stayed 2 nights in Jun 2019
Response from Castle House Hotel on 8 Jul 2019
Thank you for the positive review! We hope you stay with us again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location being a short walk from the center of Canterbury. The staff was very friendly and tried their best to help, but I got the impression that the owner of the hotel cared little for the property. Our room had stains all over the rug, cobwebs in the windows, a moldy bath mat folded up in the corner beside the shower, a broken lamp, a hole in the wall behind the bed, and dysfunctional lights in the bathroom mirror. It's a shame because with a little money and effort this property could be very charming. Unfortunately "dingy" is the word that comes to mind. Now if this was a hostel and I had been paying hostel prices for my stay I would be able to overlook most of this. However at over £100/night this should not be. Kudos to the staff for remaining upbeat and helpful, even apologizing for the rough conditions of the hotel. One gentleman in particular retrieved and cleaned an extra fan for our room and was very helpful. So nothing at all against the staff, however they gave me the impression that my complaints were not new to them and that the owner could care less to address them. By far the worst place we have stayed so far on our honeymoon. You know something is wrong when a 14th century inn is far nicer than a 19th century one.
Stayed 2 nights in Jun 2019

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Castle House Hotel on 26 Jun 2019
Thank you for the kind review! Glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Castle House Front Desk on 17 Jun 2019
Dear Guest, Thank you for your 10 out of 10 we hope we may see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just 2 blocks away from Canterbury East train station and a 10 minute walk to Cathedral. Bed a bit hard, window wouldn't close so had noice from road outside, one bulb in chandelier didn't work. Room defo needs update smells and looks old. Good breakfast.
Stayed 1 night in Jun 2019
Response from Castle House Hotel on 26 Jun 2019
Thank you for your review. We will look into the maintenance issues.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here with myself and 3 friends in the suite. Had everything we needed and the included breakfast was such a bonus. Location is right in Canterbury town & an easy drive to Whitstable and Margate. Great weekend away out of London.
Stayed 2 nights in Jun 2019
Response from Castle House Hotel on 11 Jun 2019
Thank you so much for such a kind review! We hope to see you again some time soon!