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Reviews of Burlington Hotel, Best Western Premier Collection

4 out of 5
Burlington Hotel, Best Western Premier Collection
3-5 Earls Avenue, Folkestone, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 953 reviews" "
Rating 8 - Good. 328 out of 953 reviews" "
Rating 6 - Okay. 99 out of 953 reviews" "
Rating 4 - Poor. 32 out of 953 reviews" "
Rating 2 - Terrible. 22 out of 953 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great little spot. Would use again
Stayed 6 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place this , we had 2 dogs with us so great position on front , staff , especially roman really looked after us , would highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Amenities
Yes

10/10 Excellent

Edwards

Business traveller
Liked: Amenities
Good as always
Stayed 1 night in Mar 2024
Response from Front Desk Team. on 7 Mar 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will definitely stay again.
Stayed 1 night in Mar 2024
Response from Front Desk Team. on 7 Mar 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and hope to see you again soon!

10/10 Excellent

Halil, folsom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing,close to rim and beach. Good food around. Quit,good safe .
Stayed 2 nights in Jan 2024
Response from Front Desk Team. on 3 Mar 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and hope to see you again soon!

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night here but it was lovely apart from the shower let it down. It looked beautiful until your turned it on and then abig disappointment it was clearly broken 🙄.
Stayed 1 night in Feb 2024
Response from Front Desk Team. on 22 Feb 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and hope to see you again soon!

10/10 Excellent

Edwards

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always! Huge advantage to have electric charges now in the parking area. Unfortunately this time a petro car was parked in one of the charging places. Perhaps a sign need to be placed to stop this for happening?
Stayed 1 night in Feb 2024
Response from Front Desk Team. on 20 Feb 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and feedback which will be raised with the relevant departments today. We hope to see you again soon!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy booking in and booking out and a very comfortable stay ,exceptionally clean ,sea view for a very competitive price for the time of year. Did note the bathroom extract fan was not operating which is a requirement as no opening window,but i noted the switch was isolated and required to be turned on which rectified it.
Stayed 1 night in Jan 2024
Response from Front Desk Team. on 20 Feb 2024
Dear Guest, thank you for reviewing the Burlington Hotel. We truly appreciate your time and feedback which will be raised with the relevant departments today. We hope to see you again soon!

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation at a very fair price Slept very well. The staff were very helpful and polite. Thank you
Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again!
This is our favorite hotel in Folkestone, usually only an overnight before channel crossing. Great staff, nice peacefull rooms and location good for easy walk to town centre.
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel is in a good location and well kept. Clean and tidy. The staff were friendly, efficient and well trained. restaurant food and breakfast good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

10/10 Excellent

julia

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
Very pleasant stay, clean room, comfortable bed, spacious shower facilities. Nicely decorated throughout. Polite staff. Good service. Only criticism is the hotel was too warm but other people might like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Small bed
Hotel was very good. My only complete would be that this was the smallest double size bed I have ever slept in
Stayed 1 night in Nov 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Fantastic old building close to the leas and town walkable to the beach very nice staff room ok clean and well prepared
Stayed 1 night in Nov 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, Pristine and Premium
Best Western Plus Burlington Hotel was a peaceful, pristine and premium place. The Staff was friendly and always willing to help. It was a much needed weekend away from our busy lifestyles.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jemma

Stayed 1 night in Nov 2023

8/10 Good

Cora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok except for a noise like a fan
I found it to be good but on sleeping at night there was a Humming noise like a fan running. I tried moving my Single bed around the room to get away from it but wasn't possible hence I did not sleep well
Stayed 2 nights in Nov 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
This hotel is located in a quiet and convenient area of Whitby. We have no problems accessing the hotel or finding free parking close by. Our room was on the third floor with deals of the coastline volume was large and clean. We were trampoline with a large breed dog and we had no issues while staying at this hotel with an on-site bar and restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 21st
Staff helpful and welcoming. Room comfy, tea / coffee choice limited. Dog very welcome.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff were very good and very friendly. Our room was a little small.
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff fantastic and welcoming. The hotel quite and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing evening
On arrival, parked right outside the hotel Was greeted at reception by a lovely young lady very helpful That gave us information booked our evening meal and breakfast for the morning, when going down for our evening meal, absolutely amazing stuff it was so nice to have our evening meal while having a little bit of a laugh don’t normally feel that relaxed, but well done
Stayed 1 night in Oct 2023

8/10 Good

Mark

Stayed 1 night in Oct 2023

10/10 Excellent

Kirit

Stayed 1 night in Oct 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent and staff very helpful.
Stayed 6 nights in Sep 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
Have stayed at this hotel several times and feel very at home there and great location. Staff always very friendly and helpful
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
The staff were extremely professional, caring and efficient, particularly the Manager and Front Desk manager, Mark. My wife is disabled and our accessible room was spacious, recently refurbished to a high standard. The bathroom was particularly suitable for a disabled person. Unfortunately the hotel lift was too narrow for my wife's already small (Pride Elite Traveller) scooter, and I had to physically lift and swing it into the lift, to get the machine inside. Because of this unfortunately we will not stay there again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Allan

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was perfect. All staff polite and helpful. Would definitely recommend
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable but a hot night
Overall comfortable stay, but the very small room, in the absence of aircon, could have done with a fan at least as the weather was very hot. The option of a lighter duvet may also have helped make the stay more pleasant. It was a very hot and uncomfortable night.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Stayed 1 night in Sep 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good standard
Very nice place. Easy parking clote to the hotel. Real 4 stars standard. Nice location.
Stayed 1 night in Aug 2023

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed experience but would defanantly go back
Terrible cold coffee served at breakfast and a pigeon thought our room was his. He was in room as we first arrived and and as was a very warm night managed to come back through window early morning. Overall a beautiful building and great location
Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a view of the Channel. Very pleasant stay. Would recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sue

Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from A.Strong on 5 Aug 2023
Greatly appreciate the score Christopher and look forward to welcoming you back.

2/10 Terrible

S yasmin

Stayed 1 night in Jul 2023
Response from A.Strong on 5 Aug 2023
We are disappointed to see you didn't enjoy your stay. Please could you provide some further information so we know how to improve our guests experience.

6/10 Okay

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the Best Best Western I have ever seen. It felt like we were in the Victorian period. No A/C in guest rooms, ocean breeze through windows and fan were just fine. The staff was amazing arranging dinner and taxis since there in no Uber/Bolt/Lyft. Hanna especially was beyond helpful and accommodating.
Stayed 1 night in Jul 2023