Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Bricklayer's wives

Posted 11-Nov-2014
This is not really a 4 star hotel. Apart from anything else the rooms are too small. The Restaurant for dinner was good. Service and food were good. Menu a bit limited. The breakfast buffet was acceptable. However the bar food generally was poor and the service at the bar was atrocious. I ordered a tuna mayonnaise sandwich (hardly exotic) which took 35 minutes to arrive and when it did the bread was stale. When I complained to the Duty Manager, she didn't want to know. She said she'd get back to me but never did. I think the problem is with the management. Too many (say 30%) of the hotel staff were `disengaged' The hotel boasts a `Spa'. This is a mistake. It simply gives the opportunity for overweight people to swan about the bar in dressing gowns. Not good. I believe there used to be a programme `Footballer's wives'. This was more `Bricklayer's wives'
4 out of 5
Recommended
for Couples
by A verified travellerfrom Essex

flying visit

Posted 16-Oct-2014
Pros: proximity to the town, bit next to the motorway, although you would not know - no noise
Cons: roo was slightly musty on opening - aired maybe?
Location: near to where we wanted to be,
We were attending a funeral in the area and stayed overnight. it met all our expectations, bar food was very good, and I would recommend this hotel to others
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kent

close to the wedding we was attending.

Posted 05-Oct-2014
Pros: nice atmosphere.
Cons: cheaper
Location: close to Chatham,Rochester.
nice atmosphere, friendly staff, lovely rooms and great food, overall a nice pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Above average hotel at an average hotel price

Posted 25-Sep-2014
Pros: Room size and equipment. Leisure facilities
Cons: Room service. I ran out of characters in my review above. The last sentence should end "....when it arrived it was very, very dry.
Location: Motorway (M2), close to M20. Rochester (cathedral and castle). Chatham with its historic docks.
Very smart appearance throughout. Our rooms were larger than we expected for the price and well equipped. Typical mass-produced furniture but a bit more style than the plain square-edged alternatives at many hotels in this price band. Leisure pool complex is very good and free for hotel guests. Most of the time the pool is reserved for adults but there are generous timeslots when children are allowed in, so choose your time depending on whether you have children or want to avoid them. Loungers and chairs in pool area for guardians or spouses who want to stay dry and an adjoining coffee lounge with glass wall if you want to watch the darlings but keep your shoes on. Breakfast is the usual self-help system although the menu says you can ask to be served at table. The usual choices too: small selection of prepared (apparently tinned) fruit, cereals, small deli selection, pastries and cooked choices on efficient warmers, regularly refreshed and a wider choice of eggs to order. No fresh fruit, though. The hotel is close to the motorway and road network and only a short drive to a couple of neighbouring towns, but there is nothing nearby to satisfy the need for evening meals. Perhaps that is why the restaurant and bar seemed to get rather busy. We had not reserved a table and couldn't get a table at all. Consequently we ordered room service which was very disappointing. It took ages to arrive - much longer than you would expect to wait in the restaurant itself, and when t arrived
5 out of 5
Recommended
by Marlamfrom Waterlooville

IGreat Breakfast

Posted 26-Aug-2014 on Hotels.com
Breakfast good, evening meals a little pricey, bed comfortable, pillows not soft because I think the pillowcases maybe were too small . Hotel very busy on the Friday and more so on the Saturday because of weddings, we were pleased we ate out on the Saturday evening as the bar area had been taken over by the wedding. Very helpful staff, over all a fairly good stay.
3 out of 5
Recommended
for Spa
by Lukefrom Kent

Earwig and spider found in the room

Posted 12-Aug-2014 on Hotels.com
My '55 minute message' lasted about 40-42 minutes,There was an earwig insect in the bed, and a spider under the bed. Possibly not the hotels fault but that shouldn't happen.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near the motorway.

Posted 11-Aug-2014
Pros: The rooms and the breakfast.
I stayed for the weekend with my sister. The hotel is a mix of new and old. The staff are friendly and welcoming. We had a spa treatment but the spa area is very small. The breakfast was good and had freshly baked bread, which I very much enjoyed. Overall we had a nice weekend.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Good location

Posted 07-Aug-2014 on Hotels.com
Generally very good and service excellent but bar prices high.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall good

Posted 05-Aug-2014
Service was good, the beds and bedding were very comfortable and the food was good. The swimming pool was cold and there was noise from a wedding reception until midnight which we did not know about in advance. Providing you are staying midweek you should have a lovely stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 27-Jul-2014
Pros: Good amenities
Location: Good location. Near to Leeds Castle and Maidstone
Generally attentive staff, well received and and good amenities. Restaurant had a limited choice but the portion sizes were more than enough. Bar staff were polite but when waiting at the bar you could be overlooked by louder guests (as I was) as there was a wedding reception there, which was enjoyable for us but could equally be quite intimidating if you wanted a quiet break away from home.