Ratings based on 400 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ipswich, UK

Very good hotel in a convenient quiet location

Posted 06-May-2015
Pros: Helpful staff, quiet , good location
Cons: Restaurant staff need to be a bit better organised.
Location: Quiet and picturesque location on the sea front, near the port but you don't really notice it. Lots to do in Dover and the surrounding area.
We stayed in May 2015 for a long weekend, to explore Dover and the surrounding area. There is free parking although this is in a public car park behind the hotel, I couldn't see any security cameras but it looks like a quiet area. The first room we were given had a noisy macerator in the bathroom so we asked for a different room and they happily obliged, apparently only a few of the rooms have a macerator. The room was not huge but big enough, and clean. The bed was very good, firm, comfortable and not lumpy. It was on wheel though and if you sit up in bed and lean back against the wall, the bed rolls forward a few inches! We couldn't get the TV service to work and reported the problem at about 9pm. After an hour it still wasn't working and we went to bed, but it was fixed by the next morning and we got a free bottle of wine by way of apology. Breakfast was a buffet with plenty to choose from. We had dinner in the restaurant one night which was an excellent meal and reasonably priced. The restaurant staff were friendly and helpful but seemed a bit disorganised. We were shown to our table by one lady who told us the special was seabass, then when we asked the waiter about the special he said it was salmon. Periodically someone would come out of the kitchen with a couple of plates of food but apparently no idea which table they were for. Overall a fine hotel and we would be happy to return.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Stevenage

Holiday stay

Posted 12-Apr-2015
Nice hotel in good location with very helpful staff, however quality of room poor, not sure how this hotel got 4 stars!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the seafront

Posted 07-Apr-2015
Enjoyed our stay at this hotel. Staff were friendly and breakfast was excellent with good choices. Room and bed were very comfortable. Wifi connection was reasonable but connection was quite weak in our room on the third floor.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Short Stay 3 day holiday

Posted 02-Apr-2015
We used the best western as a base for our 3 day holiday visiting Port Lympne and Dover Castle. Decided to spend a little more to get a superior room with a balcony. The room was so hot we had to sleep with the balcony doors open, the bed was meant to be a king size but was actually 2 twins with a mattress thrown over it meaning there was a massive dip in the middle. The mattress itself was super hard we were actually looking forward to leaving. The room wasn't hoovered during our stay, toiletries weren't refreshed and we were given a random number of clean towels. We had room service for one night only and the salmon salad I ordered was horrendous. First and last time we ate at the hotel. Expected a little more for upgrading to a superior room and was a little disappointed.
Comment from Hotel Management
05-Apr-2015 by Thusitha Sumanasekera , Hotel Management
Dear Sir / Madam, Thank you very much form your feedback. I am so sorry to hear that you were not entirely satisfied with your stay. I have asked my Maintenance manager to look in to the radiators in the room to ensure that they can be switched off when not needed. I have also asked my Housekeeping manager to look into the cleaning issues and to take necessary steps to improve our service in the future. On behalf of our entire team, I would like to apologize to you for not exceeding your expectations. I hope this won't deter you from staying with us again and hope that I would have the pleasure of welcoming you to the hotel in the near future. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2015
Pros: conveniently placed to walk into town, we used it as a base to visit surrounding things of interest
Cons: Room and bed very small, very tight on space in the bedroom and bathroom
Location: Easy access to Dungeness historical site, Romney March and RSPB
Food good, staff friendly, bar not staffed enough gave up on waiting for a drink
Comment from Hotel Management
05-Apr-2015 by Thusitha Sumanasekera , Hotel Management
Thank you very much for your valuable feedback. I am so sorry that you encountered slow service at the bar. I have asked my Food & Beverage e Manager to ensure that enough staff are allocated to suit the business levels. I look forward to welcoming you to the hotel in the near future. Yours sincerely, Thusitha Sumanasekera General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

One Night Travellers

Posted 07-Mar-2015
Pros: I was was located sea front view and it is amazing to see the Sunrise and beach front. Food is Good if you are welling to pay the price.
Cons: Bed, Power Shower and more closet space. For incentive Allow guest to connect via HDMI for External devices (This is becoming essential)
Location: There is a very Good Marina Pub, That provide the BEST EVER Fish and Chips. I have travelled Nation wide around UK and This is a BIG MUST to try.
My over ALL experience with staff are GOOD, amenities: Left is too claustrophobic, Not enough space on closet, Very slow flowing water to take shower and temperamental to adjust temperature and Shower cubical space is way small. TV: HDMI are ALL Disabled...... very Negative and it will prevent future re-visiting the hotel (Mainly used this for SKYPE Family and Friends while away from home).
Comment from Hotel Management
05-Apr-2015 by Thusitha Sumanasekera , Hotel Management
Dear Sir / madam, Thank you very much for your valuable feedback. I am so sorry to hear that you were not entirely satisfied with your stay. As a listed building that is over 185 years old, unfortunately we are unable to change the size of the lift or the size of the rooms. I am so sorry this inconvenienced you. I hope these issues won't deter you from staying with us again and hope I would get an opportunity to welcome you personally to the hotel in the near future. Yours sincerely, Thusitha Sumanasekera General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Bedfordshire

Just what we wanted

Posted 01-Mar-2015
Went to Dover for the castle decided to stay the weekend so booked this hotel, very close to castle and had eveything we needed staff friendly, room basic but had all facilites we needed. Only bad comment our room was so cold and raidiator was on the whole time. Found a fantasic indian resturant round the corner! And beautiul pub on the marina shopping parade oposite worth a visit! We had a great stay
Comment from Hotel Management
05-Apr-2015 by Thusitha Sumanasekera , Hotel Management
Dear Ellie & Oli, Thank you very much for your wonderful comments. I am pleased to learn that you enjoyed your stay with us. I am so sorry you found the room to be cold during your stay. I have asked my Maintenance Manager to look in to this. I look forward to welcoming you to the hotel in the near future. Yours sincerely, Thusitha Sumanasekera General Manager
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 20-Feb-2015 on Hotels
3 out of 5
Recommended
for Business Travellers
by Royfrom North London

Hotel is fine and adequate

Posted 19-Feb-2015 on Hotels
The room was fine and adequate. The bar staff friendly. The gym is good.
Comment from Hotel Management
05-Apr-2015 by Thusitha Sumanasekera, Hotel Management
Dear Roy, Thank you very much for your valuable feedback. I am please to note that you enjoyed your stay with us. We look forward to welcoming you to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera General Manager
2 out of 5
by A verified traveller

Undichte Fester & kalte Zimmer

Posted 18-Feb-2015
Pros: Die Lage
Cons: Das genannte Mangel wie oben beschrieben beheben.
Als Familie haben wir das Zimmer für eine Übernachtung gebucht. Für leute die gewohnt sind mit offenem Fenster im Winter zu schlafen könnte kein Problem sein. Aber es hat uns gestört dass es kalt war. Das Frühstück war nicht besoderes und für Cappochino müsste man extra bezahlen!