Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Wales

Comfort

Posted 17-Jul-2015
Pros: Beds
Location: Excellent location close to Sainsburys and town centre
We had a very comfortable stay with lovely beds and good breakfasts
Comment from EPC
20-Jul-2015 by Calum Colquhoun, EPC
Dear Roger. Thank you very much for your review. I’m pleased that your bed was comfortable and that you enjoyed the breakfast. Sainsbury’s is right next door and the town centre is a 5 minute drive away. We look forward to welcoming you back in the future. Kind regards Calum Colquhoun, Interim General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel friendly staff great room

Posted 09-Jul-2015
Had a lovely time staff friendly breakfast excellent only had one night stay but service so good would like to stay again for longer
Comment from Hotel Management
15-Jul-2015 by Calum Colquhoun, General Manager , Hotel Management
Dear dee. Thanks for your review and I’m pleased to hear that you would like to stay again for longer. Kent has so much to see and do, from shopping at McArthur Glen Designer Outlet to exploring historic Canterbury or even a day at the beach. We look forward to seeing you again soon. Kind regards Calum Colquhoun, Interim General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Right place for stopover

Posted 25-Jun-2015
Enjoyed the whole package. The restaurant and bar were great
Comment from Hotel Management
01-Jul-2015 by General Manager , Hotel Management
Thank you for your review and it’s great to hear your stay was so enjoyable. Kent has many great attractions to explore so we are also the ideal place to stay for a breakaway exploring Kent. Thanks again and we hope you see you again soon! Kind regards Deirdre Billing, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from G

Lovely hotel

Posted 20-Jun-2015
The extreme quality of the hotel was a perfect surprise. The room size and facilities were very generous and very comfortable.
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Dear Gallagher. Thank you very much for your kind 5 star review of Ashford International Hotel. I’m very glad that you enjoyed your room and the facilities. We look forward to being of service to you again in the future. Kind regards Deirdre Billing, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Excellent location to Eurostar station -car hire

Posted 21-May-2015
Concierge very helpful as we had to leave at 6.45am prior to breakfast serving time.We had paid for full brekkie so he organized a pack of items eg yoghurt fresh fruit biscuits hot tea muffins crackers etc to eat on the train He organized for 6am pickup of food Taxi also ordered for us
Comment from Hotel Management
26-May-2015 by Deirdre Billing, General Manager , Hotel Management
Dear Linda. Many thanks for posting your review and I’m pleased to hear that our Concierge Steve looked after you and arranged a taxi and an early packed breakfast to take away. If guests need to leave before breakfast opens, we also offer a continental breakfast room service option. I hope you will consider returning to Ashford International Hotel or another QHotel if you visit the UK again in the future. Kind regards
3 out of 5
Recommended
for Business Travellers
by A verified traveller

STOPOVER FOR EUROTUNNEL

Posted 18-May-2015
Pros: Convenient for EURO TUNNEL AND HAS A RESTAURANT AND A NICE BAR
Cons: THE BREAKFAST IS NOT SO GOOD AS BEFORE. THE BREAKFAST WOULD BENEFIT FROM BETTER QUALITY PRODUCTS. THE RESTAURANT IS IN NEED OF A RE-VAMP.
We have stayed at the hotel several times and have always been very pleased but this time were disappointed with the standard of the room. I think it was in the older part of the building. We didn't have a safe or a fridge.
Comment from Hotel Management
20-May-2015 by Deirdre Billing, General Manager , Hotel Management
Thank you for taking the time to post our review and I’m pleased that you found the hotel conveniently located for the Eurotunnel. I’m sorry to hear that you didn’t enjoy your room and the breakfast this time. I have shared your comments with the team and we regularly carry out scheduled maintenance in the rooms as required. Our upgraded rooms have mini fridges and our QStar rooms have stocked mini-fridges included in the room rate. Thanks again and kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller from Poole Dorset

Dinner Dance Night

Posted 17-May-2015
Pros: Air conditioning, location close to the Motorway and late not functions
Cons: Check-Out time needs to be midday and not 11.00am
Event was held at the hotel and the hotel supported the event very well and the waiting staff were excellent - pity about check-out being 11.00am and not midday.
Comment from Hotel Management
19-May-2015 by Deirdre Billing, General Manager, Hotel Management
Dear Keith Thank you for your review and it's great to hear you enjoyed the event and the staff were excellent. A late check at 12pm subject to availability can be requested. Charges may apply for check-outs after 12pm. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2015
Enjoyed the stay although the service was very slow in the restaurant in the evening long delays between courses
Comment from Hotel Management
19-May-2015 by Deirdre Billing, General Manager , Hotel Management
Many thanks for your review and I'm pleased that you enjoyed your stay overall. However I'm sorry to hear of the service delay you experienced at dinner. I have addressed this feedback with my Restaurant and Kitchen teams. Kind regards
3 out of 5
by A verified traveller

Bit of a disappointment

Posted 22-Apr-2015
This hotel is really just a Premier Inn with a spa and pool. The carpets were worn and the door frames badly chipped, really the whole place was very tired and in need of investment.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

OK

Posted 21-Apr-2015 on Hotels
Service / Frühstück / Bett prima. Probleme mit Skype + Handyverbindungsqualität