Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Excellent location to Eurostar station -car hire

Posted 21-May-2015
Concierge very helpful as we had to leave at 6.45am prior to breakfast serving time.We had paid for full brekkie so he organized a pack of items eg yoghurt fresh fruit biscuits hot tea muffins crackers etc to eat on the train He organized for 6am pickup of food Taxi also ordered for us
Comment from Hotel Management
26-May-2015 by Deirdre Billing, General Manager , Hotel Management
Dear Linda. Many thanks for posting your review and I’m pleased to hear that our Concierge Steve looked after you and arranged a taxi and an early packed breakfast to take away. If guests need to leave before breakfast opens, we also offer a continental breakfast room service option. I hope you will consider returning to Ashford International Hotel or another QHotel if you visit the UK again in the future. Kind regards
3 out of 5
Recommended
for Business Travellers
by A verified traveller

STOPOVER FOR EUROTUNNEL

Posted 18-May-2015
Pros: Convenient for EURO TUNNEL AND HAS A RESTAURANT AND A NICE BAR
Cons: THE BREAKFAST IS NOT SO GOOD AS BEFORE. THE BREAKFAST WOULD BENEFIT FROM BETTER QUALITY PRODUCTS. THE RESTAURANT IS IN NEED OF A RE-VAMP.
We have stayed at the hotel several times and have always been very pleased but this time were disappointed with the standard of the room. I think it was in the older part of the building. We didn't have a safe or a fridge.
Comment from Hotel Management
20-May-2015 by Deirdre Billing, General Manager , Hotel Management
Thank you for taking the time to post our review and I’m pleased that you found the hotel conveniently located for the Eurotunnel. I’m sorry to hear that you didn’t enjoy your room and the breakfast this time. I have shared your comments with the team and we regularly carry out scheduled maintenance in the rooms as required. Our upgraded rooms have mini fridges and our QStar rooms have stocked mini-fridges included in the room rate. Thanks again and kind regards
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Poole Dorset

Dinner Dance Night

Posted 17-May-2015
Pros: Air conditioning, location close to the Motorway and late not functions
Cons: Check-Out time needs to be midday and not 11.00am
Event was held at the hotel and the hotel supported the event very well and the waiting staff were excellent - pity about check-out being 11.00am and not midday.
Comment from Hotel Management
19-May-2015 by Deirdre Billing, General Manager, Hotel Management
Dear Keith Thank you for your review and it's great to hear you enjoyed the event and the staff were excellent. A late check at 12pm subject to availability can be requested. Charges may apply for check-outs after 12pm. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2015
Enjoyed the stay although the service was very slow in the restaurant in the evening long delays between courses
Comment from Hotel Management
19-May-2015 by Deirdre Billing, General Manager , Hotel Management
Many thanks for your review and I'm pleased that you enjoyed your stay overall. However I'm sorry to hear of the service delay you experienced at dinner. I have addressed this feedback with my Restaurant and Kitchen teams. Kind regards
3 out of 5
by A verified traveller

Bit of a disappointment

Posted 22-Apr-2015
This hotel is really just a Premier Inn with a spa and pool. The carpets were worn and the door frames badly chipped, really the whole place was very tired and in need of investment.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Dudley

3 Night Stay

Posted 19-Apr-2015
Pros: Very friendly courteous staff. Comfortable and fairly spacious bedroom
Cons: Confusion over parking and ability to access hotel from the rear. We walked all round the hotel on the grass as there didn't appear to be an entrance
Location: Difficult to say as we mainly visited relatives
Easy to find. Not clear where we should park - could hotel guests be given parking separate from leisure facilities ?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brussels (Belgium)

Shopping in Ashford and visiting London

Posted 16-Apr-2015
Pros: I enjoyed the room, the breakfast, the location and the design of the hotel.
Cons: During breakfast, I had to wait for a few minutes because all the seats were busy and the workers were busy serving the clients.
Location: There is a saintsbury next to the hotel and a cinema with restaurants and other facilities in a walking distance and the outlet stores few miles away
I came down to Ashford to do some shopping in the retail shops and visit my friends in London. I arrived around 10pm and I was welcomed by the staff. I wanted to eat at the restaurant but it was after 11pm therefore they recommanded me to order food from their 24/7 services which provides food and drinks.
3 out of 5
by A verified travellerfrom kent

Worst scrambled eggs I have every tasted.

Posted 27-Feb-2015
Hotel was nice downstairs but rooms not what I would call 4 star. Staff nice. breakfast cold or bad tasting. I would have told the waitress but she didn't speak to us.
4 out of 5
Recommended
for Couples
by Rachelfrom Colchester

Worth considering another visit.

Posted 19-Feb-2015 on Hotels.com
We were initially unhappy with the state of the room, after a long wait and lots of apologies, a very friendly staff member called Julie showed us to a new room that was much cleaner and therefore comfortable. To further improve our stay we were provided with a free bottle of rose Prosecco, a fancy box of chocolates, bath robes that would not usually be included in the rooms package as well as free room service for our first mornings breakfast. Unfortunately we were disappointed by the breakfast as many of the things we ordered did not arrive, having chosen the toast and bread selection which should come with jam and marmalade I received only two pieces of toast, my husband retrieved the rest from the breakfast area in the restaurant. We were blessed by the free extras that we received, but would recommend that anyone visiting this hotel chooses to eat downstairs for breakfast as there is more variety in the dining area. Also I would recommend checking you are happy with your room before getting settled as when asked the hotel will place you in a different room if the first does not meet your expectations for whatever reason. One of our favourite parts of the hotel was the swimming pool, sauna, steam room and Jacuzzi which were all well maintained and worth a visit to anyone who stays at this hotel.
1 out of 5
Recommended
for Couples
by Karlfrom london

stay

Posted 17-Feb-2015 on Hotels.com
Booked a hotel for valentines day as a romantic break and was meet with a corridor full of party teens with no consideration and no help from hotel management to deal with this