Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Value for money

Posted 30-Aug-2014
Pros: Excellent
Cons: Shuttle bus to train station
Large decent hotel, a bit far from city centre though.
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Great hotel

Posted 26-Aug-2014
Pros: Location, pool, gym, sauna, and staff were fantastic.
Cons: Nothing.
Location: Conveniently located near Rye, the coast, and Canterbury. Great cycling and trails in the nearby Downs as well.
Very convenient location and great facilities. The pool and hot tub were great, and the bed was very comfortable. We brought our bikes along for the trip and the hotel staff were extremely accommodating, allowing us to store them in a locked area up front. We will definitely be staying there for future trips to Kent.
5 out of 5
Recommended
for Everyone
by A verified traveller from j

Nice Hotel

Posted 17-Aug-2014
Nice rooms, spacious, International indeed Great room service Good with families Front desk staff are professional, no bias etc For such a large hotel they are doing a great job.
4 out of 5
Recommended
for Everyone
by A verified traveller from b

Hen night and stag nights no sleep

Posted 05-Aug-2014
2 nights of of no sleep shouting and rowing when we made complaint told we are under staffed
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel plenty to do eat drink and exercise

Posted 04-Aug-2014
Good staff plenty of help, thirteen of us had a meal and we had 4 bad meals the manager did all he could to put things right. Needless to say I was not charged for the meals and Joseph did all he could to put things right, breakfast was excerlant plenty of variety
3 out of 5
by A verified traveller from Perth Western Australia

Hotel rather old fashioned

Posted 14-Jul-2014
Pros: Was nice and quiet.
Cons: The food was average for a hotel that advertizes itself as 'International'.
Location: Very little to do nearby but as we were visiting relatives who lived within walking distance this did not worry us.
Something of a seventies feel about the decor etc. Had been travelling in Europe so was not over impressed when our booked room was not ready when we arrived - at 4:30pm.
5 out of 5
Recommended
for Families
by A verified traveller

stay to visit family

Posted 31-May-2014 on Hotels.com
Although the surrounding area is beautiful we had not realised how the roads had changed so getting around was more expensive than we thought. The hotel was great, staff exceptional and extremely clean. Will stay again.
4 out of 5
Recommended
for Business Travellers
by Brad from Poole

Nice hotel, shame about the restaurant

Posted 21-May-2014 on Hotels.com
The hotel is nice and well situated for travellers, albeit not too good if you don't have a car. The service in the restaurant was hard work on the Sunday night we were there. Slow, inattentive and insincere. The food was of an above average standard but noting to shout about. Breakfast was a bit of a chore as well, tea had to be requested rather than offered, and dopey American tourists clogged up the struggling buffet.
4 out of 5
Recommended
for Business Travellers
by Piper from Cheshire

Nice hotel, shame about front staff.

Posted 18-May-2014 on Hotels.com
Absolutely lovely hotel in a nice quiet location. Close to a supermarket and main links. Upon arriving a reception I was left to wait! Checking in the staff member was a tad rude and tried to overcharge me. I had to show him the email I received with the correct price and then email it to him before he accepted it. This would be fine only for the signal reception on three is non existant. After stepping outside and climbing a tree I managed to email my confirmation booking and they then allowed me to check in for the price agreed on the booking. The room was nice but again signal for phones is non existant. The wifi signal barely reached my room on the ground floor so for business purposes it wasn't great. Other than that the bed was comfy and the tv worked. I would stay again but would likely print out the price of the booking to show them as to avoid any confusion. First impressions are lasting ones.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nothing special

Posted 17-May-2014 on Hotels.com
The hotel is a standard design that claims to have four stars (which seems generous). Location is convenient only if you have a car...the nearby attractions within walking distance are Sainsbury and a bunch of local fast food outlets. The rooms are okay to good, except there is no good light which makes working inn the hotel room less attractive. The restaurant is VERY MEDIOCRE but with a car there are a few decent alternative close by (Halfway Pub is one). Breakfast is good except for the coffee which is just awful...when several people walk in to the breakfast room with coffee purchased at the hotel coffee shop I think the management should get the point....service is a bit on and off, "I'm just doing my job" attitude