Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tamworth , Staffs

Unexpected Gem

Posted 31-Aug-2014
Pros: As said, Staff service, attention, and attitude, was the best I have seen, amywhere.
Cons: All seemed good.
Whoever is in charge of staff training, needs a payrise. I was knocked off my feet, by the comendable level of staff attention and service. Example. We booked an evening dinner table, initially we wanted earlier, but 9.00pm was it. We were however promised a phone call, if an earlier table, became free. 45 or so minutes later, a call, as promised, and an earlier table was waiting. Reception staff were attentive way above the Hotel rating, the bar staff, went the extra mile, the team cleaning the rooms, consistently greeted in a relaxed and friendly way. Taxi's requested arrived on time. clothes left for cleaning, were quickly returned, with prompt staff attention. Breakfast was essentially self service, but also was attended with courtecy by a team, who tended to any whim. The swimming pool leasure area, was up-to-date and spotless, the staff, easy going helpful and friendly. I have rarely if ever. seen such an emphases on effortless service. The care ethos ran right through the Hotel, from top, to bottom. I would certainly recommend the Hotel, on that basis alone. Other aspects of the Hotel, benefitted also from clear attention to detail . All good I was actually amazed
5 out of 5
Recommended
for Everyone
by A verified traveller from Seaford

Excellent facilities and family friendly staff

Posted 31-Aug-2014
Pros: Everything
Cons: Better signage in corridors
Location: Loads of things mainly shopping excellent
Fantastic will definitely stay again theirs nothing more to say that everything was great
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Value for money

Posted 30-Aug-2014
Pros: Excellent
Cons: Shuttle bus to train station
Large decent hotel, a bit far from city centre though.
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Great hotel

Posted 26-Aug-2014
Pros: Location, pool, gym, sauna, and staff were fantastic.
Cons: Nothing.
Location: Conveniently located near Rye, the coast, and Canterbury. Great cycling and trails in the nearby Downs as well.
Very convenient location and great facilities. The pool and hot tub were great, and the bed was very comfortable. We brought our bikes along for the trip and the hotel staff were extremely accommodating, allowing us to store them in a locked area up front. We will definitely be staying there for future trips to Kent.
5 out of 5
Recommended
for Everyone
by A verified traveller from j

Nice Hotel

Posted 17-Aug-2014
Nice rooms, spacious, International indeed Great room service Good with families Front desk staff are professional, no bias etc For such a large hotel they are doing a great job.
4 out of 5
Recommended
for Everyone
by A verified traveller from b

Hen night and stag nights no sleep

Posted 05-Aug-2014
2 nights of of no sleep shouting and rowing when we made complaint told we are under staffed
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel plenty to do eat drink and exercise

Posted 04-Aug-2014
Good staff plenty of help, thirteen of us had a meal and we had 4 bad meals the manager did all he could to put things right. Needless to say I was not charged for the meals and Joseph did all he could to put things right, breakfast was excerlant plenty of variety
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Good location for Eurotunnel.

Posted 31-Jul-2014 on Hotels.com
Breakfast was late caused us to miss our train, GPS co-ordinates incorrect causing an unnecessary diversion on arrival.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-Jul-2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 15-Jul-2014 on Hotels.com