Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveller from uae

Prime location only

Posted 08-Oct-2014
Pros: Location
Cons: pillows types options,better cleaning,repairing damaged or noisy motors of bathrooms ventilators and AC.specifically room 123.black out for curtains.
Location: City center.
Pillow not comfort at all so had to buy my own since have only one type and square shape.noisy flooring so family woke up in every step,noisy air condition,noisy ventilator,cleaning was not well.no black for curtains.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Perfect location

Posted 06-Oct-2014
last minute decision to visit canterbury for the weekend, we didn't have much time to look around for hotels online so booked the abode as it seemed quite Central, and it really is in the middle of the town! Couldn't be better placed, the staff are all polite and professional, hotel is very nicely decorated with an upmarket feel, would book again if I visited canterbury in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Pretty good city centre hotel

Posted 05-Oct-2014
Pros: The location (once I had found it) and the staff. The bed was very comfortable.
Cons: The bathroom: modern and functional but add just one shelf and it would be excellent.
English city centre hotels are tricky. This one is located in the inevitable paved zone where it is very unclear if traffic can or cannot go to access the hotel. The car park is conveniently located next to the hotel, but is hell to find and requires you to ignore all road signs. However, the staff were pleasant and helpful. The bar is attractive and comfortable, and is open twenty-four hours which can be useful. The restaurant takes last orders far too early to make any sense at all. Fortunately, as a city hotel there is no shortage of restaurants within an easy stagger - a maximum of fifteen seconds to the usual high street collection of formulaic names. The room was comfortable, air conditioned if small and a little less than beautiful. Wifi is free and generally works. This is essential, because mobile phone signals just don't exist in Canterbury, it seems. The bathroom was somewhat shelf-less leaving no space to put anything at all. Unusually, breakfast is freshly cooked, which makes it slow in arriving, and not especially good. The "continental buffet" had, I think emigrated to the continent, comprising a few boxes of cereal and croissants. But then they charge very little for it, so once again, it is hard to complain. Overall, by English hotel standards, outside of London top grade hotels, this was pretty reasonable, and the perfect place to be if you want to be in the centre of the city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel stay for a wedding

Posted 07-Sep-2014
Pros: friendly staff, comfortable room, good location
Cons: not enough towels in bathroom
Location: hotel is located in central Canterbury
Great hotel with very friendly and helpful staff. It has a great location with easy access to all the exciting things to see in Canterbury.
5 out of 5
Recommended
for Everyone
by A verified traveller from l

Great location and restaurant

Posted 18-Aug-2014
Fantastic in all areas great location and restaurant
4 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Great location. Very friendly staff.

Posted 11-Aug-2014
4 out of 5
Recommended
for Everyone
by A verified traveller

Could be better but satisfactory, good location

Posted 31-Jul-2014
Modern design in the rooms, nice and clean however my air con unit started dripping water at 4am and the toilet's auto-flush stopped working. The sink plug hole kept closing.... And there was no plug hole next to the bed. Staff are friendly but not that competent... Other than that, everything was great! Breakfast was good. Would stay there again if I needed to be in town centre. Limited parking
1 out of 5
Recommended
for Families
by Automated from Norfolk

Beware of the Free Upgrade..

Posted 21-Jul-2014 on Hotels.com
In my opinion, room comfort is everything when it comes to a hotel. At the very least you should be able to fall asleep without the assistance of prescription medicine and be able to maintain that state for the duration of the night. The “free upgrade” that was provided to us at the desk was for a larger room, so without question we accepted. It wasn’t until we returned to our room (Room 220) around 2100hrs that night did we discover the AC did not work (very hot that weekend). The staff were quick to act, ran up to the room only to confirm that the AC was not operating correctly. We were provided tiny fans and they cracked the window open as far as it could go. A few hours later, with no one able to sleep due to the heat, I returned to the front desk asking for our original room or ANY other room really. I was told there were no available rooms (Which didn’t match what was found online….). No one was able to sleep that night. We didn’t let that ruin our time in Canterbury though – we had a blast. The location of Abode is outstanding, and the front-end staff are very nice and attentive. If anything I would have to question the management’s decision to allow that room to be booked knowing there was an issue with the cooling on a hot weekend. That is a good way to ensure you NEVER get returns customers. I did have a nice quiet air-conditioned drive home the following evening as the kids were fast asleep before we left the city limits.
5 out of 5
Recommended
for Business Travellers
by Neil from Texas

Canterbury ABode Hotel is wonderful

Posted 06-Jul-2014 on Hotels.com
Lovely hotel attentive staff good food great bar excellent location highly recommend
5 out of 5
Recommended
by Pauline Miles from Swansea

Would stay there again

Posted 23-Jun-2014 on Hotels.com
Very good, the staff are very professional, and noticed their attention to detail.