Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from l

Great location and restaurant

Posted 18-Aug-2014
Fantastic in all areas great location and restaurant
4 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Great location. Very friendly staff.

Posted 11-Aug-2014
4 out of 5
Recommended
for Everyone
by A verified traveller

Could be better but satisfactory, good location

Posted 31-Jul-2014
Modern design in the rooms, nice and clean however my air con unit started dripping water at 4am and the toilet's auto-flush stopped working. The sink plug hole kept closing.... And there was no plug hole next to the bed. Staff are friendly but not that competent... Other than that, everything was great! Breakfast was good. Would stay there again if I needed to be in town centre. Limited parking
2 out of 5
by A verified traveller from Sussex

Two night stay.

Posted 16-Jun-2014
Pros: Location and warmth of reception
Cons: One of us has 2 artificial joints. The shower screen was fixed so we she could not get into the bath to shower.TV needed retuning. Not able to do this
Location: Cathedral,castle and Tales.
Ideal venue for 2 elderly people. In close proximity to the main sites of interest.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the Heart of Canterbury

Posted 03-Jun-2014
Pros: Location, location and the staff
Cons: I'm afraid the food in the restaurant but perhaps it was just us.
Location: The Cathedral and grounds are beautiful.
My Husband and I stayed for a two night break. The hotel was in an excellent location right in the middle of the pedestrian high street. We stayed in the comfort room which at £250 for the two nights was acceptable. The rooms ranged from comfortable to fabulous with desirable, most desirable, enviable and most enviable rooms in between. I little pretentious perhaps.... We ate in Michael Caines restaurant one evening and to be honest it was just OK. The portions were minimal which would have been ok if the food was exceptionally good but i'm afraid it was just all rather bland. They also kept bringing out little complimentary foods as starters, sweetcorn chowder served in a very small coffee cup or goats cheese. All rather unpleasant and if you wanted that surely you would order it. All the other diners around us left there's or said "I'm glad I didn't order that". However the staff were exceptionally attentive. There is a nice bar to relax in either pre or after dinner and again the staff are very attentive and the prices not too expensive at all. Canterbury itself was wonderful and more than enough to fill our two days there
5 out of 5
Recommended
for Personal Event
by Sandra from Edinburgh

Great location

Posted 21-May-2014 on Hotels.com
Great location although car park somewhat challenging to find. Lovely room, excellent rate, good breakfast. Would recommend. Had a meal in the next door brewery , which was lovely.
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 20-May-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

Super, central, ideal for exploring Canterbury

Posted 12-May-2014
Pros: Very good, pleasant service. Comfortable bedrooms. Great restaurant.
Cons: sound proofing of the bedrooms
Super service throughout, excellent meal in the Michael Caines restaurant, knowledgeable and interested staff. Room very comfortable, but sound proofing not great from room above.
5 out of 5
Recommended
by A verified traveller

All round excellent.

Posted 05-May-2014 on Hotels.com
Staff were friendly & professional. Building maintained beautifully. My room was spotless.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 28-Apr-2014 on Hotels.com