Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Sussex

Two night stay.

Posted 16-Jun-2014
Pros: Location and warmth of reception
Cons: One of us has 2 artificial joints. The shower screen was fixed so we she could not get into the bath to shower.TV needed retuning. Not able to do this
Location: Cathedral,castle and Tales.
Ideal venue for 2 elderly people. In close proximity to the main sites of interest.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the Heart of Canterbury

Posted 03-Jun-2014
Pros: Location, location and the staff
Cons: I'm afraid the food in the restaurant but perhaps it was just us.
Location: The Cathedral and grounds are beautiful.
My Husband and I stayed for a two night break. The hotel was in an excellent location right in the middle of the pedestrian high street. We stayed in the comfort room which at £250 for the two nights was acceptable. The rooms ranged from comfortable to fabulous with desirable, most desirable, enviable and most enviable rooms in between. I little pretentious perhaps.... We ate in Michael Caines restaurant one evening and to be honest it was just OK. The portions were minimal which would have been ok if the food was exceptionally good but i'm afraid it was just all rather bland. They also kept bringing out little complimentary foods as starters, sweetcorn chowder served in a very small coffee cup or goats cheese. All rather unpleasant and if you wanted that surely you would order it. All the other diners around us left there's or said "I'm glad I didn't order that". However the staff were exceptionally attentive. There is a nice bar to relax in either pre or after dinner and again the staff are very attentive and the prices not too expensive at all. Canterbury itself was wonderful and more than enough to fill our two days there
4 out of 5
Recommended
for Everyone
by A verified traveller

Super, central, ideal for exploring Canterbury

Posted 12-May-2014
Pros: Very good, pleasant service. Comfortable bedrooms. Great restaurant.
Cons: sound proofing of the bedrooms
Super service throughout, excellent meal in the Michael Caines restaurant, knowledgeable and interested staff. Room very comfortable, but sound proofing not great from room above.
3 out of 5
by Susie from London

Could do better.

Posted 07-Apr-2014
Disappointing stay. I feel this hotel does not offer the luxury it claims. Overall decor fine in main public areas but corridors and rooms a little tired and bashed about. Windows rattled all night so we needed to put cardboard to stop them. Toilet seat broken. Staff were very friendly but not a relaxing stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

The hotel was one of the nicest I have stayed in

Posted 29-Mar-2014
Staff very helpful and friendly room was clean and comfortable, location perfect for getting around Canterbury!
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderfully situated hotel

Posted 26-Mar-2014
Pros: Quiet, location and cleanliness
Cons: availability of food (restaurant was closed on Sunday evenings and bar food unavailable after 1800). Attitude of staff not great
Location: historical sites (cathedral, castle, museums), bus ride away from sea, music in the cathedral
Accommodation was great but attitude of restaurant and bar staff was indifferent.
4 out of 5
Recommended
for Everyone
by Zo

Excellent location, contemporary hotel.

Posted 10-Mar-2014
Really friendly reception staff. We booked the lowest room category and it was small but perfectly functional. The room was hot and couldn't open windows. Excellent location - couldn't ask for better. Breakfast was fine.
5 out of 5
Recommended
for Everyone
by matt from w

Very professional and comfortable!

Posted 19-Feb-2014
Apart from the car park and the weather, the hotel is perfect. It couldn't be in a better location. The staff couldn't of been much friendlier and any more helpful.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 21-Jan-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by ricardo from canterbury

Romantic getaway

Posted 01-Jan-2014 on Hotels.com
Wonderful venue to celebrate our wedding anniversary. Very friendly staff and when I mentioned the occasion, two free glasses of champagne were brought to our room. Nice touch and we will return.