Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2015
One night stay before travelling on the eurotunnel. The room was clean and comfy and the cocktails in the Champagne bar where lovely.
2 out of 5
by A verified traveller

Disappointing.

Posted 10-Apr-2015
Cons: left with a ladies one. Very presumptuous to only give one man and one ladies dressing gowns. Quite insulting really. Breakfast was tasty, but pricey.
Location: We had been recommended this hotel by a friend so was a little disappointed.
We arrived for a one night stay last weekend. The hotel was easy to find and they do have a car park (it does cost £10 a day and you have to wait 10 mins for them to come unlock the gates every time you want to go in or out, but hey) The Girl on reception was basically very robotic. You got the feeling that she had reeled off the same patter for the millionth time that morning when she greeted us. It was all just very impersonal and clinical. When we answered one of her many seemingly pointless questions with an answer I imagine she wasn't expecting, she panicked and glossed over it and informed us of the information she thought we should have wanted. The room was expensive, for the one night (excluding breakfast, who doesn't include breakfast when charging so much??) And for that we got two windows. One looked directly into someone else's room, about 4 feet away and otherwise enclosed on all other sides. The other window looked into a building site of a car park or something similar, we didn't study it for too long. The bed was comfortable but the sheets were not. They were rough and actually irritated my skin. Granted, my skin is sensitive but those sheets were definitiely not very nice. And the pillows - well they felt like they were just pillow cases stuffed with old socks. The Bathroom was great -nice bath and everything else, however, I was staying with my boyfriend, neither of us are big or stocky but after he had had a bath, he put a dressing gown and I was
3 out of 5
by A verified traveller

Posted 07-Apr-2015
Nice bedroom size, but with the exception of the restaurant the whole place looked tired...
5 out of 5
Recommended
for Couples
by A verified traveller

Uplifting and comfortable

Posted 17-Mar-2015
Pros: atmosphere
Cons: the room was a bit chilly
Location: very central
A very positive experience on all levels! Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located - staff outstanding

Posted 09-Mar-2015
Pros: Staff. Situation. Nice room.
Cons: The lift could be given a make over.
Location: In the centre of everything.
An upmarket hotel in an old and historic building. The room (deluxe double) was spacious, smart and well appointed with a great bathroom. The common areas were nice - great bar area. The only negative comment I can make is that the lift was small (probably unavoidable because of the old building) and could easily benefit by some new carpeting. The staff were outstanding - polite, friendly and welcoming (special mention for Alex at the front desk who went beyond the call of duty and posted me the lap top charger which I had accidentally left in the room!).
4 out of 5
Recommended
for Everyone
by A verified traveller

very Helpful

Posted 02-Mar-2015
Pros: staff
Cons: no
Location: used this hotel twice now when going to Marlow theatre
very nice stay and staff very helpful .rooms very comftable
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient and pleasant

Posted 01-Mar-2015
Pros: Location and staff attitude
Location: Cathedral, museum shops, weaver houses
Hotel is situated I the most centre of Canterbury close to attractions and shopping . Staff was very kind and helpful. Room fantastic with huge bed and beautiful bathrooms nd showroom. Kettle in the room . Quiete
4 out of 5
Recommended
for Everyone
by A verified traveller

A day and night in Canterbury

Posted 24-Feb-2015
Pros: It's well kept, as are the rooms and the staff, the location is handy and it has pretty much all the useful facilities.
Cons: The hotel have an arrangement to use an overflow car-park. It would be of help if that car park had an Abode sign on it.
Location: The hotel is centrally located and within easy reach of a multitude of cafes, restaurants, pubs and shops.
We picked this hotel as it looked like a high-quality venue. On the whole it was, except for a misunderstanding about the car park leaving us to wait to be shown where to park for a good while. The hotel was centrally located which was handy, it was well kept and clean, as was the room and we slept undisturbed. The staff smart and polite and Connor was particularly helpful. We're happy that we stayed here.
2 out of 5
by A verified travellerfrom Hockley Essex

Fantastic location

Posted 17-Feb-2015
Pros: Location and decor
Cons: House keeping and staff training particular attention to that wonderful Champagne bar ,I did really want to dine in the restaurant but put off
Location: Historic buildings ,excellent shopping wonderful places to dine
This hotel is like a Porsche purchased from a 2nd hand car dealer body fantastic nice interior but the engine needs attention ,executive room with a toilet brush that looks like it was used on a farm a bath matt bought from a pound shop looks like its ten years old ,and a lovely bar where drinks are charged at a premium but staff don't put any effort into serving them,
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 05-Feb-2015
Postcode does not take you directly to car park but after calling reception they explained where it was located.