Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from w

Excellent location for chic hotel

Posted 24-Jul-2015
Most enjoyable stay, comfortable, and conveniently placed in town centre. Only downside was being accommodated above where the linen.rubbish deliveries were, getting a 6.30am wakeup call. On plus side even though the cocktail's were expensive, they were spot on.
3 out of 5
by A verified traveller from London

Over priced and wouldn't go back

Posted 20-Jul-2015
Pros: Clean Friendly Staff Good Location
Cons: Water is the room is a must for this amount of money and also the view was a big pile of rubbish out of the window all for a really expensive price
Location: Great location with bars and restaurants very close.
The check in process was easy and so was parking our car (although we had to pay) which is not what we expect when we pay such a high amount for the room. The room was nice and clean and décor nice but some of the wallpaper was coming off and our view was of the overflowing tip at the back of the hotel. The stay was good by far not the best I have had. The location was brilliant though.
4 out of 5
Recommended
for Couples
by A verified traveller from Weston-super-Mare

Generally great - only one criticism

Posted 03-Jul-2015
Pros: Comfort and helpful staff
Cons: Why, in the depths of England's hop-growing county, could I not buy a pint of Kentish ale in the hotel bar?
Location: Canterbury is fascinating and the museum over the road is well worth a visit.
Generally excellent apart from comment below. Staff were friendly and efficient and the room was very comfortable with all necessary facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller

Got an upgrade so very memorable

Posted 23-Jun-2015
First time staying at an Abode hotel-will use them again
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the centre of town

Posted 30-May-2015
Great location and lovely room. After problem with air conditioning we were moved to another room straight away.
4 out of 5
Recommended
for Everyone
by A verified traveller

Location has its ups and downs

Posted 30-May-2015
If you are a tourist, looking for the Canterbury cathedral, you are in a perfect spot. It can be a rather noisy street at night, especially when you are in one of the front rooms. Although much has been done to limit the sound, you can still hear it until quite late (at least on a thursday night when I was there). Other than that, the room was spacious and nicely redone to the modern standards. Restaurant is also good.
2 out of 5
by A verified traveller from Brighton, UK

Badly Managed

Posted 18-May-2015
Pros: Nothing.
Cons: Customer services, it was the worst I've experienced and I've stayed in a lot of hotels as I travel frequently for work.
Location: The location was good for me - town centre and I could walk to the University.
Check-in was the worst I've encountered, and I travel *a lot*. Only one member of staff knew how to check people in and there was a long queue. I was third in the queue when I joined it, and had to wait about 40 minutes! The duty manager did not know how to check people in and handled the situation quite badly. The check-in member of staff was also fielding phone calls and getting drinks from the bar, whilst all other staff seemed to have nothing to do, and walked around avoiding all eye contact with the customers. Very poor indeed. Once checked in, I found my room to be really hot and the A/C was not working. I could not leave the window open either, as it was right by the A/C unit outside. When I mentioned this problem on check-out the next day, I got a mumbled response that I couldn't understand, whilst she looked down at the desk. The only real eye-contact I got from the check-out person was accompanied by a 'thank you' at the end of the check-out process. Overall, a really, really poor level of customer services.
2 out of 5
by A verified traveller from Warwick

A bit of a let-down really

Posted 05-May-2015
Pros: Full English breakfast
Cons: Room maintenance. Attitude of reception staff.
Location: Right in the centre of Canterbury.
First impressions were good on arrival. That is if you ignore the young man at the reception desk - he asked me if I would like to upgrade my room as soon as I arrived! Why would I do that when I hadn't even seen the room at that point? I then went up to my room to find the door propped open with a chair and nobody around - maybe they were fumigating it? It didn't smell bad though. The mixer tap on the sink was loose and span around. The air conditioning unit also didn't work and trickled out a pitiful amount of cool air despite me turning it up to full heat. My room was quite close to the lift and I was woken up by it running all through the night. When I went down to breakfast there was a very irate guest tearing into the waiter - she had apparently waited 15 minutes to be served a cup of coffee and had given up waiting as she needed to leave. The full English breakfast was good but you won't be surprised to hear that I had to ask twice before getting my coffee! Overall it was a bit of a let down and could be so much better if they made a bit more effort.
5 out of 5
Recommended
for Families
by A verified traveller from Winnipeg, Canada

Great location, great people.

Posted 05-May-2015
Pros: See above.
Cons: It's hard for cars to get near the place because of the narrow streets. But, again, that's part of the charm of a medieval town.
Location: Museums, the cathedral, restaurants, shopping, the river,...
Friendly, helpful staff at the front desk, in the bar, and restaurant. Great location on the High Street if you are foot or taxi like we were. Junior suite was spacious, bed was huge and comfortable, bathroom very modern and sleek. We loved it. Exterior looks as good in real life as the photos.
4 out of 5
Recommended
for Couples
by A verified traveller

Excellent weekend

Posted 28-Apr-2015 on Hotels
Very welcoming and extremely clean great location