Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Brighton, UK

Badly Managed

Posted 18-May-2015
Pros: Nothing.
Cons: Customer services, it was the worst I've experienced and I've stayed in a lot of hotels as I travel frequently for work.
Location: The location was good for me - town centre and I could walk to the University.
Check-in was the worst I've encountered, and I travel *a lot*. Only one member of staff knew how to check people in and there was a long queue. I was third in the queue when I joined it, and had to wait about 40 minutes! The duty manager did not know how to check people in and handled the situation quite badly. The check-in member of staff was also fielding phone calls and getting drinks from the bar, whilst all other staff seemed to have nothing to do, and walked around avoiding all eye contact with the customers. Very poor indeed. Once checked in, I found my room to be really hot and the A/C was not working. I could not leave the window open either, as it was right by the A/C unit outside. When I mentioned this problem on check-out the next day, I got a mumbled response that I couldn't understand, whilst she looked down at the desk. The only real eye-contact I got from the check-out person was accompanied by a 'thank you' at the end of the check-out process. Overall, a really, really poor level of customer services.
2 out of 5
by A verified travellerfrom Warwick

A bit of a let-down really

Posted 05-May-2015
Pros: Full English breakfast
Cons: Room maintenance. Attitude of reception staff.
Location: Right in the centre of Canterbury.
First impressions were good on arrival. That is if you ignore the young man at the reception desk - he asked me if I would like to upgrade my room as soon as I arrived! Why would I do that when I hadn't even seen the room at that point? I then went up to my room to find the door propped open with a chair and nobody around - maybe they were fumigating it? It didn't smell bad though. The mixer tap on the sink was loose and span around. The air conditioning unit also didn't work and trickled out a pitiful amount of cool air despite me turning it up to full heat. My room was quite close to the lift and I was woken up by it running all through the night. When I went down to breakfast there was a very irate guest tearing into the waiter - she had apparently waited 15 minutes to be served a cup of coffee and had given up waiting as she needed to leave. The full English breakfast was good but you won't be surprised to hear that I had to ask twice before getting my coffee! Overall it was a bit of a let down and could be so much better if they made a bit more effort.
5 out of 5
Recommended
for Families
by A verified travellerfrom Winnipeg, Canada

Great location, great people.

Posted 05-May-2015
Pros: See above.
Cons: It's hard for cars to get near the place because of the narrow streets. But, again, that's part of the charm of a medieval town.
Location: Museums, the cathedral, restaurants, shopping, the river,...
Friendly, helpful staff at the front desk, in the bar, and restaurant. Great location on the High Street if you are foot or taxi like we were. Junior suite was spacious, bed was huge and comfortable, bathroom very modern and sleek. We loved it. Exterior looks as good in real life as the photos.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2015
One night stay before travelling on the eurotunnel. The room was clean and comfy and the cocktails in the Champagne bar where lovely.
2 out of 5
by A verified traveller

Disappointing.

Posted 10-Apr-2015
Cons: left with a ladies one. Very presumptuous to only give one man and one ladies dressing gowns. Quite insulting really. Breakfast was tasty, but pricey.
Location: We had been recommended this hotel by a friend so was a little disappointed.
We arrived for a one night stay last weekend. The hotel was easy to find and they do have a car park (it does cost £10 a day and you have to wait 10 mins for them to come unlock the gates every time you want to go in or out, but hey) The Girl on reception was basically very robotic. You got the feeling that she had reeled off the same patter for the millionth time that morning when she greeted us. It was all just very impersonal and clinical. When we answered one of her many seemingly pointless questions with an answer I imagine she wasn't expecting, she panicked and glossed over it and informed us of the information she thought we should have wanted. The room was expensive, for the one night (excluding breakfast, who doesn't include breakfast when charging so much??) And for that we got two windows. One looked directly into someone else's room, about 4 feet away and otherwise enclosed on all other sides. The other window looked into a building site of a car park or something similar, we didn't study it for too long. The bed was comfortable but the sheets were not. They were rough and actually irritated my skin. Granted, my skin is sensitive but those sheets were definitiely not very nice. And the pillows - well they felt like they were just pillow cases stuffed with old socks. The Bathroom was great -nice bath and everything else, however, I was staying with my boyfriend, neither of us are big or stocky but after he had had a bath, he put a dressing gown and I was
3 out of 5
by A verified traveller

Posted 07-Apr-2015
Nice bedroom size, but with the exception of the restaurant the whole place looked tired...
5 out of 5
Recommended
for Couples
by A verified traveller

Uplifting and comfortable

Posted 17-Mar-2015
Pros: atmosphere
Cons: the room was a bit chilly
Location: very central
A very positive experience on all levels! Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located - staff outstanding

Posted 09-Mar-2015
Pros: Staff. Situation. Nice room.
Cons: The lift could be given a make over.
Location: In the centre of everything.
An upmarket hotel in an old and historic building. The room (deluxe double) was spacious, smart and well appointed with a great bathroom. The common areas were nice - great bar area. The only negative comment I can make is that the lift was small (probably unavoidable because of the old building) and could easily benefit by some new carpeting. The staff were outstanding - polite, friendly and welcoming (special mention for Alex at the front desk who went beyond the call of duty and posted me the lap top charger which I had accidentally left in the room!).
4 out of 5
Recommended
for Everyone
by A verified traveller

very Helpful

Posted 02-Mar-2015
Pros: staff
Cons: no
Location: used this hotel twice now when going to Marlow theatre
very nice stay and staff very helpful .rooms very comftable
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient and pleasant

Posted 01-Mar-2015
Pros: Location and staff attitude
Location: Cathedral, museum shops, weaver houses
Hotel is situated I the most centre of Canterbury close to attractions and shopping . Staff was very kind and helpful. Room fantastic with huge bed and beautiful bathrooms nd showroom. Kettle in the room . Quiete