Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Thames Valley,UK

Worst room I've ever slept in for room comfort

Posted 15-Dec-2014
Pros: communal areas were nice and historic, bar was good, staff friendly, great location
Cons: the hotel is tired, the beds are worn, it needs money spending on it rather than wallpapering the cracks. And it definitely isn't woth the price.
Location: great location in an historic centre of a mediaeval city.
Good points were the staff, who were very friendly and helpful; and the communal areas, which were nicely done. However,the rooms were something else - I have been in hundreds of hotel rooms over the years,and none of them matched how bad the sleep experience was in this hotel. The mattresses were terrible - soft, sagging, worn,way past their sell-by date - in short, the most uncomfortable thing I've ever slept on. Ever. Throw into that experience the awful heater/aircon, that was so noisy it woke you up every time it switched on (alternatively you can switch it off and freeze to death) and that about sums up the sleep experience. Or, to be more accurate, the lack of it. If you're a merchant sailor used to sleeping in a hammock near the engine room ona rough voyage, you'll like the experience. Otherwise I'd avoid - especially for the prices charged.
4 out of 5
Recommended
for Everyone
by A verified traveller

Zentrale Lage in der Fußgängerzone

Posted 10-Nov-2014
Als Startpunkt für die Stadterkundung und die diversen Sehenswürdigkeiten von Canterbury zu sehen bestens geeignet.
3 out of 5
Recommended
for Families
by A verified travellerfrom uae

Prime location only

Posted 08-Oct-2014
Pros: Location
Cons: pillows types options,better cleaning,repairing damaged or noisy motors of bathrooms ventilators and AC.specifically room 123.black out for curtains.
Location: City center.
Pillow not comfort at all so had to buy my own since have only one type and square shape.noisy flooring so family woke up in every step,noisy air condition,noisy ventilator,cleaning was not well.no black for curtains.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Perfect location

Posted 06-Oct-2014
last minute decision to visit canterbury for the weekend, we didn't have much time to look around for hotels online so booked the abode as it seemed quite Central, and it really is in the middle of the town! Couldn't be better placed, the staff are all polite and professional, hotel is very nicely decorated with an upmarket feel, would book again if I visited canterbury in the future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Pretty good city centre hotel

Posted 05-Oct-2014
Pros: The location (once I had found it) and the staff. The bed was very comfortable.
Cons: The bathroom: modern and functional but add just one shelf and it would be excellent.
English city centre hotels are tricky. This one is located in the inevitable paved zone where it is very unclear if traffic can or cannot go to access the hotel. The car park is conveniently located next to the hotel, but is hell to find and requires you to ignore all road signs. However, the staff were pleasant and helpful. The bar is attractive and comfortable, and is open twenty-four hours which can be useful. The restaurant takes last orders far too early to make any sense at all. Fortunately, as a city hotel there is no shortage of restaurants within an easy stagger - a maximum of fifteen seconds to the usual high street collection of formulaic names. The room was comfortable, air conditioned if small and a little less than beautiful. Wifi is free and generally works. This is essential, because mobile phone signals just don't exist in Canterbury, it seems. The bathroom was somewhat shelf-less leaving no space to put anything at all. Unusually, breakfast is freshly cooked, which makes it slow in arriving, and not especially good. The "continental buffet" had, I think emigrated to the continent, comprising a few boxes of cereal and croissants. But then they charge very little for it, so once again, it is hard to complain. Overall, by English hotel standards, outside of London top grade hotels, this was pretty reasonable, and the perfect place to be if you want to be in the centre of the city.
2 out of 5
Recommended
for Families
by A verified traveller

Missed on 4 things important to me

Posted 21-Sep-2014 on Hotels.com
The hotel was in a great location and the room was large and the bathroom was large and modern; unfortunately, it failed in four areas important to me in any hotel room. There was very little light in the room, and the most obvious deficiency was around the desk! The closest light source to the desk was on the opposite side of the room on the bedside table. The room did not have a pen or a note pad which was annoying multiple times every day I was there. The hangers were the "security" kind that will only hang in the closet. I travel very lightly, with a carry on suite case only, packing travel clothing that I wash out by hand along the way. With the security hangers, I could not hang the clothing to dry in the bathroom. Finally, most of the staff was very snooty, and seemed to enjoy chatting away amongst themselves, rather than bother with any guests. Two of our party waited very long at breakfast to place their order and when they finally were able to get someone's attention, they were told "Oh, he does that" and moved on without bringing their request to anyone's attention! There is no chance we would stay at this hotel again.
3 out of 5
by A verified traveller

Nettes Hotel im Zentrum

Posted 20-Sep-2014
Pros: Die Lage ist klasse!
Cons: Der Preis pro Übernachtung ist leider nicht angemessen. Auch nicht für ein englisches (Klein-) Stadthotel.
Nettes Hotel im Stadtzentrum, optimal gelegen. Leider etwas zu teuer für die Ausstattung (plus Frühstück extra). Ambiente ist sehr nett und geht in Richtung englischer Cottagecharme. Ein paar Pfund weniger pro Übernachtung und ich würde es weiterempfehlen. Großes Plus: Man ist schnell am Bahnhof (egal, ob Ost oder West) sowie am Busbahnhof. Die Sehenswürdigkeiten und Geschäfte sind in kürzester Zeit zu Fuß erreichbar und es gibt nette Cafés und Pubs nahebei. Zimmer sind nett und sauber, aber - wie gesagt - zu teuer.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NRW

Schönes Hotel in Toplage

Posted 17-Sep-2014
Idealer Standort um Canterbury in kürzester Zeit kennenzulernen. Freundlicher aufmerksamer Service beim Empfang und im Restaurant. Bei der Anreise mit dem Auto die Stourstreet eingeben, sonst steht man auf der falschen Seite der High Street.
5 out of 5
Recommended
by A verified traveller

Great Hotel

Posted 17-Sep-2014 on Hotels.com
we really enjoyed our stay at the hotel, staff were very polite & helpful, great location we would stay here again
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Super Hotel Sehr weiterzuempfehlen!

Posted 16-Sep-2014 on Hotels.com
Sehr schöner Aufenthalt, sehr sauberes Hotel, gibt nichts zu meckern