Ratings based on 2,276 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Good location/professionally staffed.

Posted 31-Mar-2015
Pros: Professionally trained, efficient, friendly staff. Food excellent in quality and price.
Cons: Service at Humphrey's Bar was inconsistent and service could be slow, depending on the server.
Location: Within one block of Gloucester Road subway stop, and with Oyster card it was easy to get to attractions all around the city.
Location very close to Gloucester Road subway stop, very convenient. Service staff were excellent from the doormen to concierge, counter staff, and housekeeping. Breakfast was excellent with lots of choice for everyone, food well stocked and replenished, professionally staffed so that you were greeted, led to a table, served quickly. At check-in were offered upgrade to Club room which gave a larger bed, early check-in, wi-fi included, breakfast included, and coupons for 10 GBP daily for discount at the bar, as well as access to a Club lounge which offered self serve hot beverages, juice, fruit, and cookies, as well as TV, newspapers. Room included a safe for valuables and robe and slippers.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cheshire

Weekend Away

Posted 31-Mar-2015
Pros: Loved the location, so easy to get around with the tube just around the corner.
Cons: The Club Room we felt could be better with more selection regards cookies and drinks etc
Location: Great location with good restaurants and a Tesco Express to get any little essentials you may have forgotten
We felt the hotel whilst good does need updating in some areas and little things need to be fixed and maintained. We had a club room and whilst the room was of a good size there were items that needed general maintenance e.g. toilet roll holder hanging off, drawers not opening properly and lights not working.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lancashire

Well presented hotel with polite and helpful staff

Posted 31-Mar-2015
Pros: The breakfast facilities.
Cons: The lighting in our room was poor.
Location: Both the National History Museum and the Victoria and Albert Museum are only a 10 minute walk away, and Harrods, Harvey Nicks etc only a short taxi ri
Pleasantly surprised by this hotel and will certainly use it again. Clean and well presented and with an excellent breakfast. Didnt use the hotel restaurant (Singapore style) although it did look appealing. Location is good with a few alternative restaurants nearby. Both Harrods and the Victoria and Albert Museum are close by, as is the tube station.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 30-Mar-2015
駅から近く、部屋スペースも十分な広さ。 ただし、有料WiFiは電波が弱く頻繁に切断される。 シャワー水量が若干弱いかもしれません。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cheshire

A lovely hotel

Posted 29-Mar-2015
The staff at the hotel are all friendly & efficient-nothing was too much trouble. The room was large & the bed one of the most comfortable I've slept in. Only a couple of minor glitches: I would have liked some water in the room The bathroom waste bin had not been emptied from the previous guest
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nairn

Fantastic Hotel

Posted 28-Mar-2015
The Hotel is very comfortable and conveniently located to Gloucester Road Tube Station. Definitely worth booking the Club Room as you have access to the exclusive Club Lounge for breakfast and snacks thought the day.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to metro. Very clean.

Posted 28-Mar-2015
Great city, great hotel. 4 metro stops away from center. Hotel was clean and very luxury.
3 out of 5
by A verified travellerfrom United Kingdom

Tired 3* Rooms

Posted 27-Mar-2015
Impressive reception, though with over-powering "signature scent". Very good staff too. But rooms are dimly lit and long overdue an update. Few spare electrical sockets. Hard mattresses. Bathrooms looking in poor condition too.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Leics UK

One night business stay

Posted 26-Mar-2015
Conveniently located. Fabulous staff. Shower did not have good pressure an mini bar was unclean. Other than that a nice hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Züricj

Sehr gute Lage, U-bahn 100 meter entfernt, d

Posted 23-Mar-2015
Unkompiziert, gute Lage nette personal, grosse saubere Zimmer, gutes Frustücksbüffe. Gerne wieder