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Reviews of Town House Motel Inc

2 out of 5
Town House Motel Inc
744 Washington Way, Longview, WA

Reviews

6.0
Rating 10 - Excellent. 20 out of 87 reviews" "
Rating 8 - Good. 12 out of 87 reviews" "
Rating 6 - Okay. 21 out of 87 reviews" "
Rating 4 - Poor. 10 out of 87 reviews" "
Rating 2 - Terrible. 24 out of 87 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Evvie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property owners are rude and controlling. I was extremely grossed out by the way they treated the manager in my presence. And the day I checked out I found live bed bugs which I reported to the office who would only refund $40 of the almost $200 I paid to stay 2 nights. To top it off, they accused me of planting the bugs!!! I am outraged.
Stayed 1 night in Mar 2024
Response from manager on 2 Apr 2024
I am the manager working for town house motel.the owner treat me well all the time .they all ways treat the customer nicely . in this case it is all about the different rates that i put on paper. they were just making sure about it. we checked the room after they left we could not find any bedbugs even though we call the pest control company and treated that room.sorry for any inconvenience.

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Oct 2023
Response from nayan on 30 Oct 2023
5 out of 5by William on ExpediaPosted Aug 11, 2023Great place!Comment from Hotel ManagementAug 25, 2023 by nayanwe want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

8/10 Good

Diane

Stayed 1 night in Oct 2023
Response from Nayan on 30 Oct 2023
5 out of 5by William on ExpediaPosted Aug 11, 2023Great place!Comment from Hotel ManagementAug 25, 2023 by nayanwe want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities
Owner/manager very friendly, available, and accommodating. He is working hard on improving the property but the beds were comfortable, the room was clean, and the selection of TV/movie channels was awesome.
Stayed 2 nights in Aug 2023
Response from nayan on 26 Aug 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

8/10 Good

Leon

Stayed 2 nights in Aug 2023
Response from NAYAN on 11 Sept 2023
Ty for your feedback

8/10 Good

William

Liked: Cleanliness
Disliked: Property conditions & facilities
The motel was clean, although it was very run down. The decor was unappealing. There were people about at all hours in the parking lot and on the walkways, although I had local people informing me that it was still a better option than other locations.
Stayed 2 nights in Aug 2023
Response from nayan on 26 Aug 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Aug 2023
Response from nayan on 26 Aug 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

6/10 Okay

Carey

Travelled with family and small children
Coffee was terrible very old
Stayed 2 nights in Aug 2023
Response from nayan on 26 Aug 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 Terrible

Tomas

Disliked: Cleanliness, staff & service, property conditions & facilities
They don't honor the price from the site Expedia. I don't know why your both collaborating as a business
Stayed 1 night in Jun 2023
Response from nayan on 9 Jul 2023
we charge as per the rates given by expedia reservation rates, however if any would like to know the specific caseplease.

6/10 Okay

Xiuzhen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from jashu on 26 Jun 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 Excellent

Lula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from jashu on 4 Jun 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 Excellent

tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I everything
Stayed 1 night in Mar 2023
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

6/10 Okay

Daniel

Stayed 1 night in Feb 2023
Response from nayan on 14 Jul 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

8/10 Good

Philip

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 Excellent

Sonal

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We are enjoying our stay here the staff is very friendly and helpful. Room is clean and specious. The location is very close to where we are working. We will stay here again . Will tell my boss to reserve the room here for all my coworkers.
Stayed 1 night in Dec 2022
Response from nayan on 6 Dec 2022
thanks for feed back. we really appreciate it.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome
Stayed 3 nights in Oct 2022
Response from jashu on 4 Dec 2022
Thanks for staying with .we appreciate your feedback. .hope we will see you again.

10/10 Excellent

Clark

Stayed 1 night in Oct 2022
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

4/10 Poor

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from nayan on 14 Jul 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 Excellent

Ender

Liked: Cleanliness, staff & service, property conditions & facilities
Close to major highways for east transportation. Enjoyed my stay!
Stayed 1 night in Jul 2022
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy too check in and out and it was right next to McDonald’s so I could walk to get food if I wanted
Stayed 1 night in Jan 2022
Response from jashu on 14 Jul 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

6/10 Okay

Melissa, Portland

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Owners doing minimum to maintain property. Probably because Property used frequently by transients. On the bright side.. if you like to smoke INSIDE, there are smoking rooms available. It's also next door to a 24 hour drive thru McDonald's
Stayed 1 night in Sep 2021
Response from nayan on 14 Jul 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left
Stayed 3 nights in Jul 2021
Response from nayan on 14 Jul 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
i had just walked into my room after fighting my way through the drug addicts in the hallway when I opened my bedside drawer and find: burnt foilies from someone smoking meth and heroin. I know that's what they were because I worked with the homeless and drug addicted for a while. I was so disgusted with finding the foils and the torch for smoking that I just grabbed my bags and left. I'm pretty sure the no refund policy at the Town House is because they don't want to give you your money back so you feel trapped into staying. Well not me. Goodbye Town House. I'll never stay there again and if you read this and still book there.........
Stayed 1 night in Jul 2021
Response from patel on 5 Sept 2021
sorry for the inconvinience. once customer, checked in we have no control over them about their activities in the room, either they smoke marwana or something else. we are sorry that it is a lapse on the part of our house keeper but sometime they hide the stuff in such area that is out of our imgination. sorry Thanks for the feedback. we will take care of this issue next time.

8/10 Good

David Le

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Arrived around 10-10:30pm, rang the doorbell at the office to check in. When the person came out, she looked very angry that I rang the bell. 😧 After a few minutes, (and some effort on my part) they were in a better mood. I booked a jacuzzi room. It took a really long time to fill the tub, ( that was smaller then I thought it would be) it finally got full, and I turned on the jets (which took some work to make them function) and a bunch of nasty black stuff came out of all the jets. When I say a bunch, I mean it was so much that I could not believe what I was seeing. Needless to say, the only solution was to drain it, clean out the tub, and try again. The jets would not turn off, so I could not drain it until they would.....fortunately I am a bit crafty, and was able to turn off the jets. I was not going to bother the office again, so I had to figure it out. By the time I finally drained the thing, I was over it. I checked out, after I explained to the office that the jacuzzi needed some serious servicing/cleaning, they offered me a different room. I declined the offer. So they told me that they would refund me for the room. I was glad that they were quick to make it right with me, and I am confident that they will address the issue right away. I’m still waiting for the refund to return on my card, as long as it does, I feel it was handled properly. As far as the rest of the room goes, it’s an older motel, (so we all know not to expect anything amazing) it was adequate.
Stayed 1 night in Jun 2021
Response from nayan on 14 Jul 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from jashu on 12 Jun 2021
Ty Larrissa .thanks for taking timeout and give us a feedback.we try to keep it nice and clean.hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Jashu on 12 Jun 2021
Thanks for your positive feedback . hope you have enjoyed your stay .

4/10 Poor

Alenka

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

6/10 Okay

Toni

Liked: Staff & service
Okay
Typical low rate room. Unfortunately it smelled of pet urine.
Stayed 1 night in Dec 2020
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very convenient
Stayed 3 nights in Dec 2020
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

8/10 Good

Denny

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2020
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Our stay was great the owners were wonderful and we would book again
Stayed 1 night in Oct 2020
Response from nayan on 12 Jun 2021
Thanks for your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2020
Response from patel on 16 Oct 2020
thanks for your feedback

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Very good overall. Firm clean beds. Super clean. Lovely, sweet owner. Hot water could've been hotter, barely tepid but it's summer so made it work. And housekeeping knocked on door at 10:30 am to remind of 11:00 am checkout. That's a pet peeve not next time I'll inform them not to bother me. Also the key stopped working 15 minutes before checkout, so will discuss that with front desk in my next visit. Perfect location, quiet and felt safe. Recommended.
Stayed 1 night in Sep 2020
Response from patel on 5 Sept 2020
thank you for your feedback . We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

2/10 Terrible

Tricia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY
This place was so dirty, years of grime on the furniture. The remote was sticky, layers of dust, and it smelled horrible. I refuse to stay here. Staff was nice, but the room was big ZERO.
Stayed 1 night in Aug 2020
Response from patel on 5 Sept 2020
thank you for your feedback . We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay quite cheap would recommend to fellow travlers
Stayed 1 night in Jan 2020
Response from Nayan on 29 Feb 2020
Thank you reviews. We are trying to improve our property more and more. Look forward for for your next visit. Thanks

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Service
I booked my room & paid for it via you for 4 Adults, when I got there the guy tried to charge me for having 2 extra people. I refused & he was real rude, but gave me the key. I didnt realize it was a smoking room, but that i could have overlooked & didn't want to deal with the clerk again, so tuffed out the smell. Couldn't take a bath cause the drain stop didnt work. The bed itself was alright, but pillows were so worn out they were useless. Only 2 towels & no wash clothes, but again did not want to deal with the rude clerk....On a good note, water pressure was good & hot & that was the main reason I gave any good Mark's. Would never stay again because of the service more than anything.
Stayed 1 night in Aug 2019
Response from Manager on 1 Sept 2019
Thank you for your feedback Kenneth. We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

8/10 Good

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from nayan on 12 Jun 2021
Thanks for your feedback.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Property conditions & facilities
When we got in last night it was so cold in the room we just turned on the heater and crawled in bed the heater never really did it warm up the place woke up the morning happened to look at the bed and the sheets are all stained totally gross towels are stained no coffee pot parts are missing out of the Microwave I had to plug the cable box in to get the TV to work this place is disgusting I signed up for best Western and somehow they put me in this place not a happy camper at all
Stayed 1 night in Feb 2019
Response from patel on 26 Feb 2019
sorry and we try to improve it. In fact we change the sheets, it was CLEANED AND WASHED but some guys who use dye to dye their hair. They might put the stain on the sheets.sorry, it was a mistake by our house keeper who use that sheets. sorry.we checked ac,referigerator and microwave, found ,working.sorry !

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay
This hotel is not great smells like mildew service wasn't great either was so happy we only stayed 1 night but to top it all off we filled out hotel.com survey that they apparently send to the hotel and well what started out saying sorry about your say turns into attacking anything you said was wrong. She is not a professional woman about anything I would never recommend staying there just because of her behaviour alone after doing a survey. Photos attached are the bathroom
Stayed 1 night in Oct 2018

10/10 Excellent

MIKE, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the center of town. Very nice hostess / check in clerk.
Stayed 1 night in Oct 2018
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that great
Needs updated very badly. Front desk clerk not very friendly.
Stayed 1 night in Aug 2018
Response from Nayna on 12 Jun 2021
Thanks for your feedback.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Upon arriving the clerk is not very friendly. After check in you enter the room and it's very out dated with old beds, blankets. Old television that doesn't work very well. The bathroom was in need of repair. Big hole in ceiling, mold around the tub. The ceiling was badly watermarked. Carpets were old and need replaced, a long with the not so great air conditioner. At 1030 am the office called saying it was time to pay for another night or it's time to check out. Check out is 11am. McDonalds is right next to hotel and there are stores and other restaurants in walking distance.
Stayed 1 night in Aug 2018
Response from Nayan on 12 Jun 2021
Thanks for your feedback.

6/10 Okay

Charles

Disliked: Room comfort
No elevators and no ground floor
No elevators and no ground floor room made for an unpleasant stay for disabled family member
Stayed 1 night in Jul 2018
Response from nayan on 14 Aug 2018
sorry for in convenience.you should have asked for gf room we could have given it.we apologize for not asking you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from nayan on 17 Jul 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

angela, washinfton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to tournament
Bathroom Dr - had screw in it to keep it closed, breaker panels weren’t even covered, faucet leaking, minimal towels for two adults, chairs stained, you could see crumbs around bed, didn’t even sleep in the bed, wouldn’t answer question as to military or aaa discount. I have about 7 pictures but this will only let me upload one
Stayed 1 night in Apr 2018
Response from nayan on 11 May 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.your feed back is important to us.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from nayan on 11 May 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thanks for your rating.we appreciate your business.Have a nice day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good time
If you're a Supernatural fan, then maybe you'd like this place. Looks like a Sam and Dean motel, right down to the BJ Magazine (not Oriental) left under the phone book. They didn't clean well I guess.
Stayed 2 nights in Aug 2017