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"Hotel: The hotel itself was absolutely fine. Clean, modern and generally very pleasant. Check-in: The lady at the check-in was rude and seemed like she did not want to be there. She constantly interrupted me when I asked about the parking reservation that I had made, she went on about the breakfast that I didn’t reserve and was generally very unfriendly to deal with. She also told me I didn’t have a booking until she actually read my German ID card properly. This was not what I needed after such a long drive and certainly not what I would expect from front office staff at a four star hotel. Check-out: Conversely, the short conversation I had with the lady on reception when I checked out using the online check-out in the morning was extremely friendly and thankful. "

"It was a lovely hotel. It was very clean, and the room was great. The sauna and pool area were well maintained, and the staff was kind and helpful. I went to the Italian restaurant just across the street, and they did not accept credit cards (yes, it still happens in rural Germany). At the reception, the manager was kind and gave me 50 euros to get my driver's license back, which I had to leave at the restaurant. I will definitely go back if the chance presents itself. "