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Reviews of SureStay Plus Hotel by Best Western Kearney Liberty North

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 1007 reviews" "
Rating 8 - Good. 328 out of 1007 reviews" "
Rating 6 - Okay. 118 out of 1007 reviews" "
Rating 4 - Poor. 59 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roseann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff when we checked in. Room was very clean, spacious and bed was comfortable. Lots of dining options and gas near the interstate. Breakfast was nice too.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,We're truly grateful for your generous review! It brings us immense joy to hear about your fantastic experience during your stay, and we're thrilled that you found our welcoming staff, pristine and spacious rooms, comfortable beds, convenient dining options, and close proximity to gas stations and the highway to be highlights of your visit. It's wonderful to know that our breakfast also met your expectations. Your 5-star rating means a lot to us, and we eagerly anticipate the opportunity to host you again soon for another exceptional stay!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a mild odor to it
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,Many thanks for your 4-star rating and for staying with us. We're glad you enjoyed your time here and apologize for any inconvenience caused by the slight odor in your room. We'll look into this promptly to ensure it doesn't affect future guests. Your input is valuable, and we look forward to welcoming you back for an even better experience next time.

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Scott

It was rated as a 4 star property and should have been rated a 2 star property. It wasn’t great.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Ernie

Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Jaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place for the price, no elevators ( i need the exercise anyway) but still for totoing up have bags would've been nice. Bathrooms are pretty small. Overall nice, clean, lady at the desk was friendly.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We value your generous praise and 5-star rating! It's rewarding to know that you found our establishment to offer excellent value. We regret any inconvenience caused by the absence of elevators and the compact bathrooms, but we commend your positive outlook, viewing it as an opportunity for exercise and empathy. Your compliments regarding the cleanliness and amiability of our staff are truly appreciated, and we eagerly anticipate the pleasure of hosting you again during your future visits.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great folks
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We're glad to hear you had a nice experience with us. Our team takes pleasure in providing outstanding service, and we are delighted to hear that we met your expectations. If there is anything else we can do to make your experience better, please let us know. We appreciate your support and hope to serve you again in the future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff ! And comfortable bed.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for your 5-star review! We're delighted to hear that you found our staff welcoming and enjoyed a comfortable night's rest in our beds. We strive to deliver outstanding service and accommodations to all of our visitors, and we're glad to hear that we succeeded during your stay. We look forward to having you back for another fantastic experience!

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent area. Beds were meh but i also just had shoulder surgery. Typical hotel breakfast but overall nice experience.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We appreciate you sharing your experience with us and giving us a 4-star rating. We value your opinions and are happy to learn that you had a positive overall experience. Regarding the beds and breakfast, we'll consider your feedback and work to improve our services. We hope to have the pleasure of having you stay with us once more soon!

10/10 Excellent

Breanna

Travelled with family and small children, Travelled with partner
Great stay with great staff. Bathrooms were a bit outdated and not very clean, but I didn’t have high expectations considering the price of the room. We only stayed one night though!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,It's heartwarming to see such a positive 5-star rating. We are glad you found our staff to be excellent throughout your stay. We regret any inconvenience caused by the restrooms and cleanliness issues you experienced. Your feedback is vital to us as we strive for ongoing improvement. We hope to welcome you back for an even better visit in the future!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The big king bed was nice and the tv was properly placed on the wall.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We are delighted to hear that you loved the comfort of our large king bed and found the TV positioning to your satisfaction. We strive to provide a peaceful and pleasurable experience for all of our guests, and we are pleased that we were able to exceed your expectations. We hope to see you again soon for another amazing stay!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can definitely tell there have been making updates to the property, and nice furniture in the room. Our room was clean and comfy. The staff was friendly and breakfast was fresh and yummy!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Many thanks for your excellent review! We're glad you appreciated our upgraded property, comfy rooms, helpful staff, and wonderful breakfast. We appreciate your 5-star rating and look forward to welcoming you back soon!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location with clean rooms and friendly staff. I’ve stayed twice and would return again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We appreciate it very much for your nice words and 5-star rating! We are delighted to hear that you loved our pleasant and quiet location, clean rooms, and helpful staff during your stay with us. Our team sincerely appreciate your commitment and look forward to welcoming you back soon!

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. The toilet had hairs and urine all over it and had obviously not been cleaned in quite some time. The bathroom was just disgusting. We booked this room because it had 3 queen beds and it suited our needs. We were passing through and just wanted a good night's sleep. We realized that this was a local party hotel with loud drunk people. Early in the morning there was a loud commotion in the hallway as a group of these party people had found a rodent in their room. I wouldn't stay here again if it was free.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,I would like to express my heartfelt apologies for the several problems you had throughout your stay. This is not the quality of service we strive for, and I apologize for any difficulty or discomfort it caused you. Your detailed input is appreciated, and I guarantee you that we will address each of your concerns as soon as possible. Rest assured that this is not typical of the quality we strive to give. We appreciate your patience and understanding, and I hope you will consider giving us another opportunity to meet your expectations in the future.

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service
The staff was so incredibly loud in the morning! About 5 am we were awoken by the front desk clerk shouting at the top of her lungs. We could hear every conversation in the lobby. Unbelievable .
Stayed 1 night in Mar 2024
Response from Sophia CSR on 8 Mar 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Roger

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Samantha

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

KAREN

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,Our team appreciates the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Nickole, Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is nothing special - and seemed to repeat the same sausage patties/biscuits/gravy every day. Along with the standard pancake/cereal/continental items. I wish the warm items would have been switched each day for something different; they could offer bacon/eggs on alternate days. Also, the walls are very thin - we could hear every conversation in the rooms around us, especially the lady staying in the 'attached' room, who spoke on the phone until all hours of the night. So be sure to use the heater/AC fan and the dehumidifier in the room, it helps drown out the neighbor's voices.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,We're grateful for your valuable feedback and the 4-star rating. Your input on the breakfast variety is duly noted, and we apologize for any inconvenience caused by the noise. Rest assured, we are actively addressing these concerns to improve the overall guest experience. We look forward to welcoming you back and ensuring a more enjoyable stay in the future.

6/10 Okay

david

Liked: Cleanliness
Ok
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Our team appreciates your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Danny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The checkin went well, office clean, and the person checking me in was very nice and friendly. But that is where the good ends. We found a roach in our room, the room had a musty dirty smell to it, and the shower base was rusty. I would not return to this hotel.
Response from Sophia CSR on 13 Feb 2024
Dear Guest,We're grateful for your feedback, especially regarding the smooth check-in process and the cleanliness of our office. However, we sincerely apologize for the challenges you encountered in your room, including the cleanliness issues and maintenance concerns. Your observations have been duly noted, and we are committed to addressing them swiftly. We regret any inconvenience caused and look forward to the chance to enhance your experience during future stays.

8/10 Good

KC

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to interstate
Stayed 1 night in Jan 2024
Response from Sophia CSR on 3 Feb 2024
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you found our location clean and enjoyed the easy access to the interstate. We appreciate your positive feedback and look forward to welcoming you again in the future!

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Service was great and the beds were very comfortable
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were reading lights next to the bed but neither worked. There was no way to take a bath, only shower. otherwise it was clean and quite with a friendly staff.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,Thank you for your positive feedback and 8-star rating! We're delighted you enjoyed our clean and quiet atmosphere, along with our friendly staff. We appreciate your observation about the reading lights and apologize for any inconvenience. We'll address the issue promptly. Regarding the lack of a bath option, we hope the refreshing shower made up for it. We look forward to welcoming you back soon!

10/10 Excellent

Joseph L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The staff was friendly and helpful. The room was immaculate. The breakfast was excellent. We love staying there.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,We're thrilled to hear that you had an excellent experience at our hotel: our friendly and helpful staff, immaculate rooms, and excellent breakfast aim to provide a memorable stay. Our team appreciates your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us; we hope to welcome you back in the future!

8/10 Good

Jonathan

Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Candace

Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Zachary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom
Everyone was very nice. Unfortunately the breakfast buffet most items were expired and the bathroom was so disturbing and not clean at all, toilet paper holder falling off the wall mold, mildew dirt all in corners could easily be cleaned. Someone else’s hair on the shower.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Dear Guest,Appreciate your 6-star rating. We're delighted to hear that our team made your stay enjoyable. However, we sincerely apologize for the issues you encountered with the breakfast buffet and the cleanliness of the bathroom. Rest assured, we are addressing these concerns to ensure a more pleasant experience for our guests in the future. We are looking forward to hosting you again soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
I am not sure it lived up to the rating i saw on Hotels.com. It was OK.. the light in the hallway outside our room was missing it's cover and a light bulb. The person checking us in was friendly but seemed very new. took her a long time to get us checked in. The breakfast was pretty basic.. Not as nice as many of the others. On a positive note- only $ 10 fee for our dog. That was nice surprise.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,We're delighted to receive your 8-star rating and appreciate your honest feedback. We are grateful for your positive comments about our affordable pet fee and friendly staff. Rest assured, we'll promptly address the hallway light and check-in efficiency issues to enhance the experience for our future guests. We look forward to the chance of welcoming you back and exceeding your expectations.

4/10 Poor

Sue

Liked: Cleanliness
Disliked: Property conditions & facilities
They have taken all the drains out of the bathtubs. Was unable to find a stopper. The desk person was a nice enough person but why no stoppers?
Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the missing drains and stoppers. We'll address this issue promptly to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

4/10 Poor

Amy

Travelled with family
The ac unit was loud and the hairdryer didnt work. Breakfast was ok rhe biscuit was over warmed and was hard. Pancake were ok but was silver dollar size so had to make.a few to get full
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,We regret any inconvenience caused by the issues with the AC unit, hairdryer, and breakfast items. Your feedback is valuable to us, and we are committed to promptly addressing and resolving these concerns to enhance our services. We thank you for sharing your thoughts and look forward to the chance to surpass your expectations in the future.

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Great bed
For an overnight this was perfect. Very comfortable bed, and isn’t that the most important thing? Breakfast was a hard pass as it was all prepackaged food and other than the sketchy looking “sausage” it was all grains. The coffee was that instant machine like the casinos have, but they had Keurigs in room so I made my own. For the price and bed comfort it beat out the Hampton I stayed at the night before, and I would stay there again.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Dec 2023
Dear Guest,Our team appreciates the 8-star rating of your stay. We're thrilled you enjoyed your stay and found the bed comfortable! Your detailed review is appreciated. We'll definitely consider your feedback on breakfast for future improvements. Knowing you found value in our pricing and preferred us over other options warms our hearts. Looking forward to welcoming you back on your next visit!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had 2 rooms. Both were very nice. Only complaint is the incense aroma throughout the public areas. It is my understanding that it is some sort of religious thing & would not want my religious traditions taken away, but I would not stay here again because of that smell throughout the building. Thankfully it was not in the rooms.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Thank you for your 8-star rating and positive feedback on our rooms. We appreciate your understanding of the incense aroma in public areas. We regret any inconvenience caused and assure you that we'll consider your feedback for future improvements. Hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Dana L

Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and what it was presented as.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Dear Guest,We appreciate your generous 5-star rating! It brings us joy to learn that our establishment met your expectations and lived up to its presentation. Your positive feedback is truly valued! If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Rozann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Ray

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest.,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was that they didn't have a soda machine and there was a snack machine but it didn't have much in it. The breakfast and the coffee were good though.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,Thank you for sharing your feedback with us! We appreciate your 8-star rating and are delighted to hear that you enjoyed our breakfast and coffee. We'll take note of your suggestion regarding the vending machines and strive to enhance our snack options. We look forward to welcoming you again for another positive experience!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs paint and touch ups in rooms and bathrooms. Breakfast was basic
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,We're grateful for your feedback and positive rating. Your input is valuable to us, and we'll be sure to look into the areas you highlighted, such as room aesthetics and breakfast options, to improve the overall guest experience. Your insights are important, and we look forward to the opportunity to host you again for an even more enjoyable stay in the future.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 8 Nov 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 8 Nov 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 8 Nov 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities
Good pet exercise area.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,Thank you for the positive feedback! We're thrilled to hear you enjoyed our pet exercise area. If there's anything specific you think we could improve to earn that 5th star, please let us know. We appreciate your support! Looking forward to welcoming you back soon!

8/10 Good

Lora, CEDAR PARK

Liked: Cleanliness, staff & service, amenities
Location was convenient. Fairly clean. Staff was helpful when we had an issue with the room and quickly switched us to another. Beds were comfortable.
Stayed 4 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,Thank you for your 4-star rating. We're pleased to hear you enjoyed the convenient location and appreciated the flexibility with quiet time. We take note of your comments regarding housekeeping and will consider this in our ongoing efforts to enhance guest experience. We hope to welcome you back in the future.