Reception were exceptional - we phoned to say we were arriving late and they left a key for us. Tthe next day they researched local attractions and printed a discount voucher for us. The whole place was spotlessly clean and there was a shuttle service we could book to the train station.
Wow... what can I say? How often do you get a hotel with a view of such a famous landmark as Mt Fuji. Our room was facing Mt Fuji and we could not stop staring at it. We paid for smoking room as it appeared that non-smoking rooms were not available. However, when we asked during the check in if we can have non-smoking room, the lady said "yes." We did not have to pay anything extra and we got a room with an amazing view.
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