Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by isabella

View 5 stars, everything else 1 star (Unit 115)

Posted 03-Feb-2014
Pros: The view is spectacular!
Cons: Everything can be improved...get new frying pans, ones that are not scratched up.
We stayed at Unit 115 at Castle at Princeville (aka Pali Ke Kua, PKK), a one bedroom unit for four nights. The views were spectacular, we had dinner on the lanai enjoying the awesome view. That totally deserve 5 stars, everything else, 1 star at most. These condos were not solidly built, when the people upstairs flushed their toilet, i heard a waterfall. The kitchen had a coffee machine, toaster and blender, but all the pans were scratched up, so we didn't cook. They had an open house in the unit next door, so we decided to take a look and the real estate agent said that the owner made 50k gross last year...i bet i know where that came from...the cleaning fees. Expedia stated that there was a $150 cleaning fee, so i thought that meant there would be someone to take out the garbage everyday or something like that, but no, the cleaning fee is for them to clean up the place after you are gone to get ready for the next person. And we had to take out our own garbage when we left the condo, or we would be charged an extra $50! It is next to impossible to find the rental office to pick up our key, this isn't a hotel or anything like that you have to go to a lock box to pick up your key. When you get to Pali Ke Kua (don't look for Castle at Princeville), look for a building on the right hand side that does not look like living space. When you book thru Expedia, you cannot choose your unit, be warned! There are so many choices in Princeville, will not stay here again
4 out of 5
Recommended
for Everyone
by Mary from Castro Valley, CA

The view made it all worthwhile!!

Posted 28-Jan-2014
Pros: The amazing views!!
Cons: The check in process, for sure!! It would be nice if the place was updated too!
Location: Wonderful location! Beaches, tourists sights, golf courses, great restaurants, etc.!!
I was prepared to have a little trouble finding the condo; but didn't expect it to be as difficult as it was. Arriving on a Monday at 3:00 p.m., during the check in time hours, after finally finding the office; it was closed, and the phone number that we had on our reservations did not get us anywhere. We finally got a hold of someone who gave us clearer instructions we found the condo and the lock box with keys and being fustrated with our ordeal we opened the door and the sweeping view of the sea, palm trees and the kauai mountains, made it all worthwhile. What a view!! As I had expected from others reviews, the furnishing were dated, but comfortable. We had a wonderful time sitting outside on the small patio enjoying a glass of wine and taking in the breathtaking views! It was amazing! We were visited every day by a nene geese family, who made it even more special. We will difinitely go back and look forward to staying in #117 again! This time it will be much easier to find!!
4 out of 5
Recommended
for Everyone
by Myron from Brookeville, MD

Nice condo, beautiful views

Posted 16-Dec-2013
Pros: Nice location
Location: Hike down the cliffs to the Queen's Bath.
We had a 2-bedroom unit with a lovely mountain view from the back patio. If we walked a few hundred yards to the ocean side of the property, there was a gorgeous view of the Halalei bay from the cliffs. There is no AC, so it can get a little warm in the afternoon, but there were ceiling fans. The pool and hot tub were clean and inviting. There was no on-site staff to handle minor issues in the condo (like a toaster that didn't work), but we made a phone call to the rental office and they brought us a new toaster the next day.
4 out of 5
Recommended
for Everyone
by Tony from Honolulu, HI

Very nice condo on North Shore Kauai

Posted 12-Nov-2013
Pros: Clean, very comfortable, had everything I needed... I would stay there again.
Cons: Besides communication about checking in, it would have been nice to have a pool or use of a pool.
Location: Beach, shopping, site seeing, golf
Very nice condo. Checked in on Sunday and no one was around to help me. Had to ask several people and I happened to find a drop box and instructions on window beside it. Had no idea of what to do for several hours before I got lucky and by chance found what I was suppose to do. Once I obtained the key to the condo, all was good. My only complaint is the poor communication for checking in on Sunday. If someone would have notified me of the checkin process for weekends, that would have been nice. I didn't even know where to go to check in or find the drop box for keys. As far as I knew, there was no go to person for any stay issues.
3 out of 5
Recommended
for Everyone
by Bill

Posted 24-Oct-2013
A condo with kitchen, utensils and dishes, laundry machines. No view but good location for walking around, can walk to beach. Shops a short drive away.
5 out of 5
Recommended
for Everyone
by Jake from Santa Clara, Ca, USA

Incredible Views - Extremely Helpful Staff

Posted 26-Sep-2013
Pros: Location, location, location. Never-ending views of paradise!
Cons: Can't think of anything, I had a way too enjoyable stay!
Location: 5 minute drive from Hanalei, several beautiful beaches, trail hiking, kayaking, cruises, and lots more...
This was my first trip to Kauai and it was a wonderful experience. I had an ocean view condo and the view from my lanai was incredible! The condo was clean and basic, but very comfortable. The staff was great! I had a bit of trouble logging on to the wifi the first day, (totally my fault), and Jaimie from the main office went out of her way to trouble-shoot the problem and tell me how to correct it, (again, it was something I was doing wrong, not the equipment). I highly recommend Pali Ke Kua (Castle At Princeville) and will stay there again next time I travel to Kauai!
4 out of 5
Recommended
for Everyone
by Dean from Kaneohe, HI, USA

Great place to stay. Love having a full kitchen.

Posted 28-May-2013
Pros: Full Kitchen, Clean
Cons: Check in process, no A/C
Location: Great location, especially for exploring the North Shore
Checking in without there being a front desk is a but complicated. Instructions on where to find the main office of the complex and the check in process after hours would be helpful. There was no A/C, but if you are busy and out all day doing stuff, it cools down plenty at night.
3 out of 5
Recommended
for Everyone
by A verified traveller

Princeville

Posted 18-May-2013
The unit was dated..could use some updating. The upstairs bedroom was VERY HOT.. We did not use it at all. Checking into the room was a little confusing.. There was a note that gave us clues on how to open a locker that would lead us to our room???? It is because we arrived at the hotel at 3:45 pm (which apparently is after hours)... Anyhow, overall we were satisfied with the unit.
3 out of 5
Recommended
for Families
by Kip from AZ

Nice place but needs updating

Posted 22-Apr-2013
The seting is exceptional with stunning views of Hanalae Bay and and the Napali Coast. The size and configuration of the unit was fiune but the interior was very dated. This may be more of an issue with that unit and not the property. It looked like there were a number of niceloy furnished units. The Castle staff person in the office was great.
4 out of 5
Recommended
by mer from santa cruz, Ca

good location, sunsets.

Posted 18-Apr-2013 on Hotels.com
This is a 2-bedroom, 2-bath condo. Plenty of room. No hotel amenities. It's very dated and sparse but has everything you need for two couples or a family. Would be nice if they provided beach towels.