"Great hotel in an amazing location in Napili Bay"
We booked this hotel to stay in for a famoly wedding in Maui. We were looking for somewhere at a reaonable price on Napili Bay - friends and family were all staying in Napili Bay at various hotels so we got to compare a few places. We were really surprised at how great this hotel was. The condo facilities were excellent and allowed us to cook and eat in when we wanted. There was a great snack bar right on the beach which served amazing breakfast (be warned though - it's very popular so you have to queue unless you get there before 7.30am). There was also a BBQ restaurant onsite for evening meals (eat in or takeaway). I hired a surfboard from the onsite watersports shop (only $20 a day including wax and car straps) and my husband hired snorkle gear for the week. There was a great selection of gear and essentials such as suncream. There were TWO swimming pools in the complex (one with integral hot-tub) and beautifully maintained gardens with free use of gas barbeques. The wifi was great (my family were 3 hotels along the shore and their wifi was patchy to say the least) which was great as we needed to skype our kids while we were away. The general consensus amongst my family and friends was that we definitely got the best deal when it came to facilities and value for money. The highlight of the holiday were the green turtles which were found all round the bay. I definitely wouldn't hesitate to book this hotel again.
"Great Spot for Relaxation, Just Get A Good Room "
I booked a 1-week stay in an Ocean View 1-bd Suite. Initially, I was assigned a room in the Aloha building (same bldg as the lobby). This room did not look like the room photos posted on the site - instead of being modern, it was more tiki-kitsch. This, I would not mind so much if I were staying for only a night or two, or had planned to be out of my room most of the day. However, the bad part was that it was shoddy all around, and my "separate sleeping area" was an adjoining suite with 2 single beds (I was there by myself), and was expecting a king or queen in the bedroom, more in line with the description given on the hotel site. Given the price I was paying, I also expected a quality more along the lines of what the website shows. Thankfully, after voicing my concerns, the hotel staff was super accommodating in switching my room to one that they let me choose. They also honored my deal (7th night free) and cut me a deal on what turned out to be an upgrade from Ocean View to Ocean Front. The room I wound up with was awesome!
"The best customer service I have ever experienced."
From the moment you pull up to the Valet you realize this is going to be an unbelievable experience. Everyone was wonderful, special thanks to Thomas, Brian, Chris and Beth! They were all wonderful and understand taking excellent care of the customer.
Traveller from North Carolina
The Residences at Kapalua Bay – A Timbers Resort is an unparalleled collection of two and three bedroom luxury villas nestled …More
Brimming with hotels, villas, and shops, Kapalua is on the northern end of west Maui’s resort strip. The resort area is also known for its golf courses, which have hosted golf legends such as Tiger Woods and Vijay Singh. A few golf course holes afford views of neighboring Molokai and Lanai islands. Humuhumunukunukuapuaa, Hawaii’s state fish, swim in the waters of Kapalua Beach.
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