My husband and I traveled on 9/19-9/26 and had an amazing time!!! We were a little nervous about the place because of the comments. The Royal Suites Yucatan by Palladium treated us like ROYALTY. We had top shelf liquor at the Royal section and in our room, we had no children in our area, we got rides to and from places in the resort, we had a restaurant just for Royal people where we ate lobster every night with our meal if we chose, we made reservations to the restaurants all at once time instead of waiting. We would definitely go back and also recommend this resort to many people.
Eve and Roscoe from Florida
The Royal Suites Yucatan is an exclusive section within the facilities of the Grand Palladium Riviera Maya Complex Resorts …More
Yearly family trip to a beach resort location. Nicest resort we've ever stayed at. Extremely friendly staff although not all speak English fluently. For every person who understood every word we spoke - there was one who understood nothing. Food was out of this world. Breakfast and lunch buffets were spectacular. For dinner we went to El Diablo, Mare Nostrum, Adilta and Bamboo. All sit downs are air conditioned and some of the buffets are as well. Wildlife is great as the iguanas and "racoons" are entertaining. Pool is so large and so clean! Plenty of beach chairs and pool chairs. Some minor complaints - no waitresses or waiters at pool or beach - you have to get your own drinks from bar. Also - as mentioned above, when checking out we called the bell hop station 60 minutes prior to check out and our bags were not at the exit when we arrived ready to leave. The communication was not good and they did run and get them on a golf cart but for important positions - they should all speak fluent English so there are no problems. The walkways are beautiful - no need to take the tram. We enjoyed the walks. The entertainment was less than spectacular but we are there to enjoy the food and water and relaxation. Very low pressure for time share - we received a card to go get a free gift at desk and when I discovered in 30 seconds it was a sales pitch I said I wasnt interested at all and they were glad I was upfront and stopped the pitch. Very nice place!
This was our 8th visit to the Grand Palladium White Sands. We stayed in a suite on the 3rd floor and it was fantastic. We had a great 10 days of relaxation. The services provided by the hotel were awesome. Would highly recommend this resort.
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