Exterior

Reviews of Springhill Suites By Marriott Overland Park

2.5 out of 5
Springhill Suites By Marriott Overland Park
12000 Blue Valley Pkwy, Overland Park, KS

Reviews

8.2

Very good

Rating 10 - Excellent. 318 out of 747 reviews" "
Rating 8 - Good. 274 out of 747 reviews" "
Rating 6 - Okay. 87 out of 747 reviews" "
Rating 4 - Poor. 35 out of 747 reviews" "
Rating 2 - Terrible. 33 out of 747 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonnell on 25 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with this hotel. The cleanliness & very friendly staff was outstanding. The location was perfect for our needs. We highly recommend!
Stayed 2 nights in Mar 2024
Response from jonnell on 20 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. Staff was very friendly
Stayed 1 night in Mar 2024
Response from Jonnell on 5 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

Merisa, Neosho

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonnell on 25 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Bhakti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Jan 2024
Response from Jonnell on 25 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jonnell on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Kansas City
Great location, clean and quiet.
Stayed 1 night in Dec 2023
Response from Maddie on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The neighborhood is quiet. The desk, dining, and housekeeping staff went above and beyond in kindness and thoroughness! Our king suite room was very modern, smelled nice, and was SO CLEAN! Breakfast was filling and very delicious. We plan on staying here again. The only con is the walls and floor aren't sound proof. We could hear our neighbors above and to the side. However, that does not change our opinion on staying again. We would absolutely stay here again!!
Stayed 1 night in Dec 2023
Response from Maddie on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Jonnell Edmunds on 7 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Connor

Stayed 1 night in Nov 2023
Response from Lovely Chandla on 27 Nov 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

10/10 Excellent

ELISHA

Stayed 1 night in Sep 2023
Response from Jonnell Edmunds on 7 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Nansi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 2 nights in Sep 2023
Response from Maddie on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LC on 8 Nov 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Springhill Suites. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and clean
Stayed 1 night in Sep 2023
Response from Maddie on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Maddie on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ray, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
I was in room 116. Please have the bathroom toilet flush checked as the water continued to run after you flushed the toilet. Not every time but about every other time. Other than that the facility is beautiful. I loved the hotel. Very nice place. I visit once a month and will continue to come to your property for my next trip. Thank you.
Stayed 2 nights in Sep 2023
Response from Maddie on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cheryl

Stayed 1 night in Sep 2023
Response from LC on 8 Nov 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Springhill suites. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Springhill suites and we hope you choose to create more memories here whenever your travels bring you back to our area.

6/10 Okay

Kelly

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel was nice and clean. The placement of the TV was awful. You cannot lay in bed and watch TV. I would stay again if it was not for this.
Stayed 1 night in Sep 2023
Response from Maddie on 10 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Ben

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was our second time staying at this property. As a “fully renovated” property I had my expectations. The lobby and hallways were a constant 82 degrees, so sweating during breakfast was miserable. The air conditioner in the bedroom only went down to 66 which sounds nice but I doubt it was 66 degrees beings we all slept with just a light sheet because the room never seemed to cool down enough. The toilet was wobbly and the fan in the bathroom sounds like a generator. The front desk was good except for one lady. After giving this property a second chance I won’t be back, especially after the first visit was the exact same.
Stayed 2 nights in Sep 2023
Response from Jonnell on 13 Sept 2023
Dear Ben, Thank you for taking the time to let us know about your experience while staying with us. Your experience in lobby and the room was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Christopher, MANASSAS

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great say, staff was extremely helplful and friendly!
Stayed 3 nights in Sep 2023
Response from Regan on 13 Sept 2023
Thanks so much for taking the time to respond. We are so happy that you had a wonderful stay and we look forward to hosting you again very soon! The Springhill Suites TEAM

6/10 Okay

ching

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was no housekeeping for our room
Stayed 2 nights in Sep 2023
Response from Regan on 13 Sept 2023
Good Day, Thank you for your response, as we do have housekeeping, we offer our guests to let us know when they would like their rooms to be refreshed. There is a sign at the front desk that states that we would be more than happy to accommodate, you just have to let us know! We are so sorry for any confusion and we look forward to hosting you again very soon! The Springhill Suites

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!
Our hotel room wasn’t ready there was no sheets on the bed and nothing was clean. We got moved to another room there was no shampoo or body wash! There was people outside our bedroom window yelling until 2am! $180 more like $60 to me.
Stayed 1 night in Aug 2023
Response from Regan on 30 Aug 2023
Good Afternoon, Chad, Thank you for your review.We are looking into this, and want to let you know that your feedback matters to us! We appreciate your stay with us, and will make sure that there is no other confusion with check in, with your next stay with us! Safe Travels, and we look forward to hosting you again!

8/10 Good

Tara

Travelled with family and small children
Liked: Amenities
Pool was pretty small. Rooms and hotel was overall very nice
Stayed 3 nights in Aug 2023
Response from Regan on 14 Aug 2023
Good Afternoon, We appreciate your response and are so happy that you were pleased with your stay! We look forward to hosting you again when you are in Overland Park! Safe Travels, The Springhill Suites Team

10/10 Excellent

Laura, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem of a location AND the room was so comfortable and nicely designed! I might have found my NEW Kansas City hotel when I visit!!
Stayed 1 night in Aug 2023
Response from Regan on 14 Aug 2023
Hi Laura! Thanks so much for your review! We are so very excited that you were pleased with your stay! We hope to see you again VERY SOON! All of our best, The Springhill Suites Team

8/10 Good

Linwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything but the Bacon at Breakfast not cooked other travelers remarked about the same thing
Stayed 1 night in Aug 2023
Response from Regan on 7 Aug 2023
We appreciate your honest feedback. We have presented this to our breakfast attendant and will make sure that this is taken care of! We look forward to hosting you again very soon.Safe Travels, The Springhill Suites Team

10/10 Excellent

Tiah

Liked: Cleanliness, staff & service
Staff was super sweet and friendly room was room alway stay here when I come ti Kansas City Missouri
Stayed 1 night in Aug 2023
Response from Regan on 7 Aug 2023
Wonderful News! We look forward to seeing you again very soon! Safe Travels, The Springhill Suites Team!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was kind and available when needed. The room was amazing absolutely clean and comfortable. And i cant forget to mention how delicious the breakfast was! Thank you for a wonderful stay.
Stayed 1 night in Jul 2023
Response from Regan on 7 Aug 2023
This is such great news! We are so happy that our team could accommodate your needs and we look forward to seeing you again soon! All of our best, The Springhill Suites Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great was packed
Stayed 1 night in Jul 2023
Response from Regan on 17 Jul 2023
Thank you for your feedback! We are so happy that you enjoyed your stay with us! We look forward to hosting you again very soon! All of our Best, The Springhill Suites Team

8/10 Good

Becky

Stayed 1 night in Jul 2023
Response from Regan on 17 Jul 2023
We thank you for your response. We hope your stay was delightful and we hope you have safe travels wherever you call home! The Springhill Suites Staff

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only bad thing was breakfast. They were full and didn’t have items. Need a second waffle maker would be a big help
Stayed 2 nights in Jul 2023
Response from Regan on 11 Jul 2023
Thank you for taking the time to give your feedback! We have asked our General Manager for another waffle maker and he is working on it! We look forward to hosting you again in the future! And always, Safe Travels! The Springhill Suites Team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property.
Stayed 3 nights in Jul 2023
Response from Regan on 11 Jul 2023
Laura, Thank you for your kind words. Our team is so glad that you enjoyed your stay! We look forward to hosting you again very soon! All of our Best, The Springhill Suites Team

10/10 Excellent

Linda, Fenton

Stayed 2 nights in Jul 2023
Response from Regan on 7 Aug 2023
Thanks Linda for the great review! We look forward to hosting you again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2023
Response from Regan on 21 Jun 2023
Thank you so very much for your feedback. We are so pleased that you had a pleasant stay and we look forward to hosting you again in the near future! The Springhill Suites Team

8/10 Good

John

Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

Stayed 1 night in May 2023
Response from Regan on 21 Jun 2023
Thank you for your kind review. We look forward to hosting you again in the future. Safe Travels, The Springhill Suites Team

10/10 Excellent

Joseph

Stayed 1 night in May 2023
Response from Regan on 24 May 2023
Thank you so much for taking the time to write a review.We are so excited that you enjoyed your stay. We look forward to seeing you very soon! Safe Travels! The Springhill Suites

8/10 Good

Sara

Stayed 1 night in May 2023
Response from Regan on 21 Jun 2023
Thank you for your response. We look forward to hosting you again in the future. All of our Best, The Springhill Suites Team

2/10 Terrible

Krishnadas

Stayed 1 night in May 2023
Response from Regan on 24 May 2023
Thank you for your feedback.If you would like to talk to the hotel for further feedback we would love to take your call.Safe Travels, The Springhill Suites Team

8/10 Good

Marybeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Regan on 24 May 2023
Thank you so very much for taking the time to review our newly renovated hotel.We look forward to hosting you again! Safe Travels from all of our Staff!

8/10 Good

Martin, Burbank

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
was nice
Stayed 4 nights in May 2023
Response from Regan on 23 May 2023
Thank you so very much for your time that you have taken to give your feedback. We look forward to hosting you again in the future! Safe Travels, The Springhill Suites Staff

8/10 Good

michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
ALTHOUGH THE PROPERTY WAS NEWLY REMODELED THE SHOWER DOOR IN ROOM 402 WOULD NOT STAY CLOSED AND THE SHOWER FLOOR WAS SLIPPERY. THERE WAS ONLY ONE ELEVATOR IN A 4 STORY BUILDING. THE TOWELS WERE THICK, THE WATER WAS HOT, AND THE VIEW WAS NICE. WE DIDN'T DO BREAKFAST BECAUSE TOO MANY KIDS WERE IN THERE (SATURDAY MORNING).
Stayed 1 night in May 2023
Response from Regan on 23 May 2023
Greetings! Thanks so much for your feedback! We have let our maintenance staff know about room 402 shower and they have fixed it!! We hope to see you again soon! The Springhill Suites Staff

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Clean Construction on the parking lot. Rooms were not insulated well therefore noisy.
Stayed 3 nights in May 2023
Response from Regan on 23 May 2023
Thank you for taking the time to respond. We appreciate your feedback.We look forward to your next visit with us! Sincerely, The Springhill Suites Staff

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, Very clean room. No space in bathroom to set things. Room door too small for frame-LOTS of light all the way around the door!!
Stayed 1 night in May 2023
Response from Regan on 23 May 2023
Thank you for feedback. We hope you have safe travels and come to stay with us again very soon! All of our best, The Springhill Suites

10/10 Excellent

Joannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Regan on 10 May 2023
Thank you so much for taking the time for your review. We appreciate the opportunity to host you and we are glad you enjoyed your stay.We look forward to hosting you again in the very near future.All of our best, Spring Hill Suites Staff

10/10 Excellent

Ajahni

Stayed 1 night in Apr 2023
Response from Regan on 10 May 2023
Greetings! Thank you so much for taking the time out of your day to share your review. It looks like your stay was wonderful and we are so excited to hear this! We look forward to seeing you again very soon and we all wish you safe travels from the Springhill Suites TEAM!

6/10 Okay

Jonte

Stayed 1 night in Apr 2023
Response from Regan on 17 Apr 2023
Thank you for taking the time to respond. We look forward to hosting you again in the future.Safe Travels, The Springhill Suites Team

4/10 Poor

John

Stayed 1 night in Mar 2023
Response from Regan on 5 Apr 2023
Hi John, Thank you for your review.Can you please tell us more about your stay?Thank you! Springhill Suites

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean.
Stayed 1 night in Mar 2023
Response from Regan on 27 Mar 2023
Thanks so much for taking the time to respond! We so glad that you stayed with us and we look forward to hosting you again soon!

10/10 Excellent

stephanie

Stayed 1 night in Mar 2023
Response from Regan on 27 Mar 2023
Thank you very much for your review and safe travels from the Springhill Suites Staff!

10/10 Excellent

Jon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was without a doubt, the cleanest hotel we’ve stayed at. The rooms are spacious and so nice! The staff was friendly and helpful.
Stayed 2 nights in Mar 2023
Response from Regan on 27 Mar 2023
Hi Jon! Thank you so much for your kind words! We strive to do our very best in providing hospitality above and beyond for our guests. We look forward to hosting you again very soon! Kind Regards, The Springhill Suites Staff