Exterior

Reviews of Microtel Inn & Suites by Wyndham Kansas City Airport

2 out of 5
Microtel Inn & Suites by Wyndham Kansas City Airport
11831 Nw Plaza Cir, Kansas City, MO

Reviews

5.6
Rating 10 - Excellent. 126 out of 1005 reviews" "
Rating 8 - Good. 207 out of 1005 reviews" "
Rating 6 - Okay. 216 out of 1005 reviews" "
Rating 4 - Poor. 172 out of 1005 reviews" "
Rating 2 - Terrible. 284 out of 1005 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, amenities
It was certainly a good value and convenient to the airport. The area is safe and surrounded by very upscale hotel neighbors. It's not a true micro hotel compared with the Japanese concept, but smallish. Everything worked and it was relatively clean. This particular establishment seemed to be showing it's age, so could do with an update, however, I prefer the lower price for a quick 6 hours of sleep before my next flight kind of stay over.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you found our hotel to be a good value and convenient for your needs. It's great to know that you felt safe in the area and appreciated the functionality of the room. We take your comments about the age of our establishment seriously and will consider them for future improvements. We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Hallie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Hallie,We're sincerely sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so that we can work to resolve any issues and ensure a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

pamela

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not real helpful in terms of issues, the rooms were decent, the beds good which is what really I paid for, they just charge a refundable deposit, waiting for them to return my deposit. No pool
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the rooms decent and the beds comfortable during your stay. We apologize for any inconvenience caused by the refundable deposit and the absence of a pool. Your deposit will be returned promptly according to our policies. We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Ayden

Travelled with family
Liked: Staff & service, amenities
They are remodeling this property. That is very nice because things need repainted and fixed. But for the price of it, I was willing to deal with it. It was in walking distance of the KCI expo center, which is what mattered to me. The staff was very helpful with any request we made.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our proximity to the KCI expo center convenient and that our staff was helpful during your stay. We apologize for any inconvenience caused by the ongoing remodeling, but we're pleased that you were willing to deal with it. Your feedback is appreciated, and we hope to welcome you back for an even better experience once the renovations are complete.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean room, and comfortable bed!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near the airport, as well as our clean rooms and comfortable beds. Providing a pleasant stay for our guests is our top priority, and we're thrilled to know we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and rooms dirty
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,We're sorry to hear about your experience with the cleanliness of your room and linens. This is certainly not up to our standards, and we apologize for any inconvenience this may have caused. We'll address these issues with our housekeeping team to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Rohit

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttles provided where as mentioned it is 24x7. Room size is approx 100sq ft where as mentioned 300 sq ft. No refrigerator and microwave in the room. No tissue paper in the bathroom. Towel and pillow covers are so dirty. Nevere go with this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,We're truly sorry to hear about the discrepancies between our amenities and what was advertised. This falls short of the standards we strive for and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address these issues immediately to ensure they are rectified. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Catherine,Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any aspects of your stay that did not meet your expectations. Your comments are valuable to us, and we will use them to address any areas needing improvement. If there are specific concerns you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The owners and staff are very nice. Comfortable beds. Nice morning breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff, comfortable beds, and delicious breakfast. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

2/10 Terrible

Carol M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dried blood and snot on walls of room. Stained linens and stained upholstery . Dirty carpets. Dirty mirrors. Guess you do get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,We are truly shocked and deeply sorry to hear about the unacceptable condition of your room during your stay. This is absolutely not the standard of cleanliness we strive to maintain, and we sincerely apologize for the distress and discomfort this must have caused you. We take your feedback very seriously and will investigate this matter thoroughly to ensure it does not happen again. Please know that this is not indicative of our usual standards, and we are committed to providing all of our guests with a clean and comfortable environment. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Catherine,We're deeply disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or issues you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. If there are specific areas where we can address or rectify any shortcomings, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

4/10 Poor

Carol, Montrose

Business traveller, Travelled with partner
Disliked: Amenities
Very rundown. Needed repairs and remodeling. Cracked and broken tiles. Chipped sink and tub. Very old carpeting. Didn't seem clean. Needed updating.
Stayed 5 nights in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Guest,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the condition of your room not meeting our standards. Rest assured, your feedback has been shared with our team, and we are taking immediate steps to address the issues you mentioned. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear William,Thank you for taking the time to provide your feedback. We're disappointed to hear that your experience fell short of expectations. Please know that we take your comments seriously and will work diligently to address any issues you encountered. We hope to have another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Brandon

Disliked: Staff & service, amenities, property conditions & facilities
This hotel has no microwave or refrigerator in the rooms. Had to go ask for a towel. Breakfast only consisted of pancake or toast. Apple or orange juice. Rooms are really small. Couldn’t take a bath because there was no drain plug for tub or bathroom sink.
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the amenities and breakfast options are duly noted, and we will review them to see how we can improve our offerings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Lily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were awful, and dirty. The staff were very rude !
Stayed 1 night in Mar 2024
Response from Hotel manager on 4 Mar 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Cleanliness and courteous service are our top priorities, and we regret that we fell short in these areas. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel manager on 28 Feb 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Lucas

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Lucas,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you've raised to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service an the room
Stayed 1 night in Feb 2024
Response from Hotel manager on 13 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you were satisfied with both the service and the room during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Juli

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty needs remodeled, however staff was pleasant
Stayed 1 night in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,We appreciate your feedback and apologize for the condition of your room during your stay. Your comments are important to us, and we will use them to address areas that need improvement, particularly with regard to cleanliness and the overall appearance of the hotel. We're pleased to hear that the staff provided a pleasant experience. Your comfort is our priority, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager

4/10 Poor

Trevor

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very run down and dirty
Stayed 1 night in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will address the cleanliness issues to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Paulo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains and dirty linen in a new check in room. Dated appliances and bugs everywhere. Main door did not work so you had to physically pull it apart. Leaking shower and holes in the walls everywhere. Bad attitude by staff when it was brought to their attention.
Stayed 4 nights in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll address the concerns you've raised, including cleanliness, maintenance, and staff attitude, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Philip

Disliked: Cleanliness, property conditions & facilities
This was just a last minute booking but the i arrived to the room and it was very clear that it was not properly cleaned. Bedding was all over the floor and no beds made. Bathroom still had a used bar of soap in the tub. Heater didnt work at all not recommend staying here and ice stayed at a lot of Microtels in the past.
Stayed 1 night in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the unacceptable conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We'll investigate the issues you've raised, including cleanliness and the functionality of amenities, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Rhafi

Business traveller
Stayed 2 nights in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Rhafi,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Shanett

Travelled with group
Disliked: Staff & service
Staff was rude and told us we could take it or leave with no charge, We had to drive around and find a place to stay that we could park and fly. Then I received two charges to my card. She stated the rules changed Jan. 1 and that we couldn't leave our car while on trip. When I called hotel, they said it would be an extra $25 fee and I felt that was fair, but she said no we could not leave our car.
Stayed 1 night in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the confusion and inconvenience you experienced regarding the parking arrangements. It's important for us to address the miscommunication and ensure that such issues are clarified with our staff. We'll review the situation and make the necessary adjustments to prevent similar incidents in the future. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your feedback and your patience. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

keith

Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Keith,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel equals mega issues
It was terrible. First I had to put down a rediculous deposit on the room. Even that room had several items not working slow drains fridge not cold. Switched rooms to no cable service on tv several light bulbs out and slow draining tub and sink also. Then upon check out The place has come up with multiple bs unfounded complaints on us and charges us more money And us not getting the whole deposit back.
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll investigate the concerns you've raised regarding room conditions, charges, and deposits to ensure immediate resolution. Your feedback is invaluable, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to address your concerns and provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Andrea,We're sorry to learn that your experience didn't meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We appreciate your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

4/10 Poor

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best stay I’ve experienced
The check in took a really long time, the hotel was a complete mess because it was under construction— but the construction areas were not safely blocked off so there was just a mess everywhere. The place smelled like cigarettes and weed. There was a couple yelling and fighting outside later at night in the parking lot, and the management didn’t do anything about it. It was a long night.
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we'll address the issues with construction safety, unpleasant odors, and the disturbance in the parking lot to ensure immediate improvements. We take these matters seriously, and your comfort and safety are our priorities. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your patience and hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Stewart

Business traveller
Liked: Staff & service
Fits a need.
This is a reasonably priced average Hotel.
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest,Thank you for sharing your thoughts on our hotel. We appreciate your feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We strive to provide a comfortable and pleasant experience for all our guests.Sincerely,Hotel Manager

6/10 Okay

Catlyn

Stayed 2 nights in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Nothing works at this property except the television. Blow dryer doesn’t work. Shower curtains moldy. Spilled Pepsi or root beer or whatever it was all over the table in the room from someone else before me sticky mess. Heater felt like a/c in the room in middle of November when I’m looking for warmth. Side door of building broken so anyone can just walk in at anytime of day. I can go on and on but I won’t
Response from Hotel manager on 3 Feb 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. Your feedback is deeply concerning, and we take this matter seriously. We'll address the issues you've raised, including cleanliness, maintenance, and security concerns, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Khaled, San Diego

My room smelt like a bathroom
Stayed 2 nights in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest,We apologize for the unpleasant odor in your room. Your experience is not reflective of our standards, and we take this matter seriously. We'll investigate the issue to identify and address the cause promptly. Your comfort is our priority, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Synda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Feb 2024
Dear Synda,Thank you for your 8 out of 10 rating! We appreciate your feedback. If there are specific areas where we can improve or any suggestions you have, please feel free to share. We hope to host you again and ensure an even better experience.Sincerely,Hotel Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and bang for your buck!
Response from Hotel manager on 7 Feb 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be very affordable and a great value for your money. Providing excellent value and service to our guests is our top priority. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Farrell

Travelled with family
Disliked: Staff & service
Not great but not terrible
Decent room for the night. Clean at least. Needs a remodel. The TV in one of the rooms I purchased never worked. But for 150$ for two rooms. I would recommend a stay there.
Stayed 1 night in Dec 2023

2/10 Terrible

Traquida

Stayed 1 night in Nov 2023
Response from Hotel manager on 3 Feb 2024
Dear Traquida,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

8/10 Good

Angela

Stayed 1 night in Nov 2023
Response from Hotel manager on 3 Feb 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction all access doors were open zero security besides the cameras reeked of marijuana up and down the hallways there was blood on our blanket selection of the breakfast items was very limited and I was charged a different amount than what expedia had told me my total charge would be
Stayed 2 nights in Nov 2023

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!
AC / heater broken as in didn't work at all. No hot water. Hair dryer didn't work. Spider in my room. Super small room, like half the size of a normal room. Breakfast selection?? What selection. 3 cereal options but only one had cereal in it. Pancake machine no batter to make pancakes. Toast no butter. Jelly was old and dry. DONT stay here!! What a joke!!
Stayed 1 night in Nov 2023

6/10 Okay

Edward

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Work on the exterior of the building with a lift up until 6 PM. Unable to sleep for an early flight the next day.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude management, they found no reason to inform me of construction work (resurfacing their parking spaces and would call me to move my vehicle twice even three times a day. Electric outlets constantly trip at the breaker. Elevator doesn’t work. Don’t stay here…
Stayed 7 nights in Oct 2023
Response from andy on 19 Nov 2023
we apologize for your inconvenience stay, we are not rude, more then 3 to 4 times we our staff inform you to park on next lot, due to doing new parking but still you never moved your car & we had to call you & never moved & our staff moved your car. on one let 5 to 6 equipment plugged & said breaker trip still we fix right away, elevator was fixed very next day. again we apologize for your inconvenience stay. thanks

6/10 Okay

Tashia

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Honestly I think everyone should pay the extra 20-100 dollars to get a nice hotel. I woke with a sore throat, phone didn’t work, tv didn’t work, blanket had stains all over it, towels were dingy and over used, and the bathroom was not properly cleaned. Will never again.
Stayed 1 night in Nov 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a clean bed and great staff. They were working on fixing the parking lot and upgrading the property. The outside door close to my room did not close and lock, anyone could walk into the building.
Stayed 4 nights in Oct 2023

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had rotten food. Door had missing parts. Dirty sheets
Stayed 2 nights in Nov 2023

10/10 Excellent

Amber

Stayed 2 nights in Nov 2023

4/10 Poor

Jean

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very outdated
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good
The photos in the listing made this look like a pretty decent place considering the relatively low price point. I should’ve known it was too good to be true. The condition was nothing like the photos. The whole building seems old, dirty and decrepit. The carpets were gross. The towels in our bathroom were literally falling apart and had blackish stains all over them. Imagine someone washing their car with a towel for ten years and then bleaching it and putting it in the bathroom for you to use. There were also stains on the white bedspread which looked like food (we hope). The bed and pillows weren’t comfortable at all. The only positives were that every area of the building smelled really nicely (almost too nicely, like they cleaned with really really strong smelling cleaner)- so there was no bad odor anywhere. And while the continental breakfast was really sad, they did have a pretty cool little pancake machine. I wouldn’t stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not believe any reviews that say this is a nice hotel! There is roaches everywhere!!! Stains on the walls!!! Terrible hotel!!
Stayed 1 night in Nov 2023

2/10 Terrible

Corinne

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ive stayed at many microtels. Theyve always been clean and comfortable and no surprise kind of lower cost hotel. This one was not one of those. It looked like it was sold to some random folks, in a fire sale. First off the room key was a pizza coupon with a number taped to it. I should have run when I entered the lobby and it smelled like horrible sanitizer with over powering perfume and no decor. The room itself had a clean comfy bed the carpets looked like they'd been cleaned 20 years ago. There was a weird window seat cushion with stains on it. The room was sparsely setup with no lamps or art. It was furnished like they had issues with tweakers stealing stuff. The phone was one you could get from Goodwills electronics bin. Also, the aifreshners were so powerful I couldn't sleep. I even put on a mask to cover up the smell. It was weird and I definitely will not return. The only good thing about the place was the front counter guy/shuttle driver was friendly and nice.
Stayed 1 night in Oct 2023
Response from Hotel manager on 1 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet
All was good. Would stay here again. Great price for the room. Was quiet and comfortable. Lots of movie channels on the tv. There are lots of bad reviews out there about this place but they seem inaccurate. It’s not a new hotel but basically clean and safe. There are lots of places to eat within a short drive or even a walk
Stayed 1 night in Oct 2023
Response from Hotel manager on 1 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager