GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
Property Amenities
Rooms
Air-conditioned accommodations at InterContinental at the Plaza offer minibars and complimentary newspapers. Rooms open to balconies. Accommodations offer separate dining areas. Beds feature premium bedding. High-definition televisions come with premium satellite channels, pay movies, and TV Internet access (surcharge). Bathrooms include shower/tub combinations, bathrobes, scales, and complimentary toiletries.
Rooms are equipped with wireless Internet access. Business-friendly amenities include desks and multi-line phones with voice mail; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Refrigerators and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily.
All guestrooms are non-smoking.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at InterContinental at the Plaza
of guests recommend
out of 21 reviews
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Showing 1 - 10 results (of 21) · See more InterContinental at the Plaza reviews
“LOCATION LOCATION LOCATION”
I have stayed at this hotel several times to be within 1 block of the CC Plaza. The amenities are just - alright. The hotel itself has seen better days. It is really in the need of a major facelift. The carpets in the hotel common areas and in the elevators are spotted and very dirty. The rooms are as clean as they can be, as they have seen much wear and tear. Several of the rooms smell of moisture and mildew. There is free parking on premises which is a plus. There is a nice common area/bar in the lobby which is well done with hard wood and marble throughout. The staff is accommodating and friendly. The concierge level is a must if you stay here; it really is what sets the hotel apart from the others in the area. They serve light bites for breakfast, lunch and dinner everyday. They also have well drinks, beer, soda, water, juice and milk (white and chocolate) - all of which are complimentary. We have stayed at several of the other hotels in the CCP. This one is one of the best. We would stay here again but would like to see something done to really spruce up the facility.
“A fun stay, but not as nice as I would expect a four+ star hotel to be”
The stay was pleasant and the staff was very nice. When we checked in they asked us if we wanted to join the hotel priority club (free) and that bumped us up to a nicer room and later checkout time. The staff was very friendly and courteous. Usually, I won't complain about things like torn or dirty carpet or leaves on the rug, but when you stay at a hotel that bills itself as top-of-the-line you should expect a little more. Our room was clean, but it seemed kind of dingy. For example, I found some trash underneath our bed. I enjoyed the room and the nice view and the great location of this hotel, just a little disappointed in some of the little things.
“Great experience”
What a wonderful way to celebrate my birthday! Our room was not what we had requested but the courteous staff took care of us and we had a gorgeous room with two bathrooms and two balconies. Live jazz in the elegant lobby was great fun and just a block from the Plaza shopping! Definately will be returning for another stay!
“Excellent Service/Great Location”
All employees we had contact with were over-the-top pleasant and helpful. There was a slight glitch in our reservation (computers sometimes don't deal well with my surname), but it was quickly resolved by the front desk. The bell service, porters, and housekeeping were gracious and responded promptly to requests, and the bartenders provided efficient, knowledgeable, and amusing service on a busy week-end evening. The only reasons I gave less than 5 stars in all ratings were the dusty light fixtures in our room and a few upholstery repairs needed on the chairs. The size of the room, amenities (spend the extra bit to get a room with a balcony), and location are all additional reasons we'll definitely return to this hotel.
“Perfect location, perfect room, perfect service”
Trip was a weekend to spend time with my sister, we could not have been more happy with the hotel, we could walk to the shopping and restaurants we wanted, plus a lovely church. The beds and linen were very comfortable. Will stay there again next time we go
“Will not return”
Hotel needs updating/hosing out; Very worn out facility - carpeting, rooms, furniture, towels, fixtures, etc.
“Not great, not bad...just pretty good”
I picked this hotel for a get-away because it got between 4 and 5 stars on various websites. It was nice enough, but definitely not a 4 or 5 star hotel. I would rank it as a 3 or 3.5. It was clean. Condition was pretty good. Hallways--carpets, walls, woodwork, were the most dinged up. Beds were comfy and bedding was high quality. Bathroom was pretty nice, but small. I also expected more "extras" like higher-end shampoos, lotion, etc. There were a few small bottles of decent stuff, but not "special" stuff. Also, I expected free internet...they charged something like $11.99 per day. All in all, it just wasn't as special I had hoped or expected.
“Great Plaza Hotel”
The Intercontinental was formerly (I think) a Ritz Carlton; as such it has always had a strong pedigree. The Intercontinental continues along this line, and has done an excellent job of sustaining service while nicely updating the guest rooms. The lobby, lobby bar and sitting area still have the grandeur and dark wood, but the hotel itself does not seem dated. Location is excellent, a short walk to the Plaza.
“Balance”
Very nice
“Very happy with the customer service!”
The staff was very helpful, kind, and efficient. We really enjoyed our stay, and can't wait to come back! The room was very nice and clean.
Showing 1 - 10 results (of 21) · See more InterContinental at the Plaza reviews
Hotels near Harley Davidson Factory
401 Ward Pkwy Kansas City, 64112 Missouri
Nearby Points of Interest
The preferred airport for InterContinental at the Plaza is Kansas City, MO (MCI-Kansas City Intl.) - 30.8 km / 19.1 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Country Club Plaza, Kansas City, Missouri, United States of America: Opened in 1923 as one of the country's first suburban shopping districts, Country Club Plaza--in the upscale Country Club District--boasts more than 150 shops, restaurants, and boutiques. Shoppers stroll among the European-styled architecture and burbling fountains while admiring The Plaza's more than 30 pieces of outdoor art. Events include the dazzling Plaza Lights on Thanksgiving night.
401 Ward Pkwy Kansas City, 64112 Missouri
