4 restaurants, dinner served, American cuisine
Check availability

Reviews of Harrah's Kansas City Hotel and Casino

3.5 out of 5
Harrah's Kansas City Hotel and Casino
1 Riverboat Drive, North Kansas City, MO

Reviews

7.0

Good

Rating 10 - Excellent. 330 out of 1002 reviews" "
Rating 8 - Good. 218 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 141 out of 1002 reviews" "
Rating 2 - Terrible. 134 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Room was clean and comfortable.
Stayed 2 nights in Apr 2024

4/10 Poor

Darin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No remote, phone didnt work when I tried to call front desk. Lady was rude at front desk when I asked for a comp after having to get dressed, to take elevator and go to front desk at 11pm. Asked for a free upgrade when checking in. She said no problem. Never got an upgrade. Never got a comp for the issues. Went to get food by the casino and it was either crappy hamburger or hot dog stand or $99 steaks in the posh restaurant. Never again. NOT DC APPROVED
Stayed 1 night in Apr 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time. Beds are comfy. Would recommend
Stayed 2 nights in Apr 2024

6/10 Okay

Gary

Travelled with group
Liked: Staff & service
This is an old property that needs some TLC. The staff was nice. We asked for towels but didn’t receive any. We stayed here because we couldn’t get a room downtown. I’d much rather have been downtown.
Stayed 4 nights in Mar 2024

4/10 Poor

Amber, Norwalk

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a number of members of our business staying at the hotel and a number of them had negative experiences from check-in to check-out. It was surprising for a hotel under the Ceasar’s name. We won’t be staying at this property again.
Stayed 2 nights in Apr 2024

6/10 Okay

SaliAnn

Business traveller
Two night business trip. Property very dated. Restaurants were not open during my stay. Tub did not drain well while showering. Carpet was old and wrinkled. Chair cushion worn down and flat. Hair dryers from 1980.
Stayed 2 nights in Apr 2024

4/10 Poor

Matt

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms smelled. We reserved 2 rooms with 2 queen beds. When we arrived they said they had a lot of people requesting rooms with 2 beds so they had to move us. They said they were upgrading us to a suite with a roll-away bed at no charge. We did not stay there to hang out in the room. Sleeping on a roll-away was not worth it.
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy to find our way around
Stayed 3 nights in Apr 2024

4/10 Poor

Jenifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hair in bathtub. And in sink. No mixrowave. Black stuff on carpet looks like mold. Wontbe staying again
Stayed 1 night in Apr 2024

4/10 Poor

Large

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Casino was fun! The room was clean, but seem like they could do some maintenance with paint, and some other things that looked a little rundown, especially in the Kansas City tower. All in all, we had a good time and won money.😉 none of the restaurants open before 11 AM so if you’re looking to wake up and have breakfast on the earlier side, there won’t be any options.
Stayed 1 night in Apr 2024

4/10 Poor

Stewart

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty old hotel ,
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Steven, Wichita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had been inadequately cleaned. There were dirty socks under bathroom counter from a previous occupant. Building is dayed and not terribly well maintained.
Stayed 1 night in Mar 2024

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, property conditions & facilities
No daily room service supposed to call desk for supplies. Very poor return of phone inquiries. Still waiting on return phone call three days after checking out.
Stayed 3 nights in Mar 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Evelyn

Travelled with family
Lack of friendliness, information about facilities, luggage assistance and amenities at Check-In. Issues with no hot water, refrigerator froze all our contents, ice machine inoperable on our floor and poor check out.
Stayed 3 nights in Mar 2024

8/10 Good

Chau

Stayed 1 night in Mar 2024

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
The sink wasn’t cold at all.
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer, cedar rapids

Travelled with family
Disliked: Cleanliness, staff & service
Wouldn’t do it again.
Stayed 1 night in Mar 2024

2/10 Terrible

Anya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

James

Stayed 4 nights in Feb 2024

10/10 Excellent

Mang

Liked: Cleanliness, staff & service, property conditions & facilities
Great place wish the payouts was better
Stayed 1 night in Feb 2024

8/10 Good

Craig

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay and play!
Stayed 1 night in Feb 2024

6/10 Okay

Danuta

Disliked: Cleanliness, amenities, property conditions & facilities
Glass on the parking lot 😡
Stayed 1 night in Feb 2024

8/10 Good

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

MARTIN

Travelled with family
Disliked: Cleanliness
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cody

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall not a bad stay after switching rooms. They are in the middle of remodeling the older tower and the pictures of the room didn’t accurately portray the room. After swapping to another room it was wonderful. I can’t recommend the lower rooms but the premium rooms were excellent
Stayed 1 night in Feb 2024

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see shower chairs in the shower for handicapped people
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stoney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secure nice staff freindly service
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Caleb

Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Mickey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People were nice and helpful Rooms had dirty walls around light switch. Wallpaper peeling, carpet was dirty and bubbled up.
Stayed 1 night in Jan 2024

6/10 Okay

Carl

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Connie

Travelled with partner
Liked: Cleanliness, staff & service
Had horrible water pressure night before check out no shower water. Also no shower water in am had to take bath and that’s not my favorite in a hotel. Fix water pressure and updated rooms would be really nice then.
Stayed 4 nights in Dec 2023

6/10 Okay

Trina

Travelled with partner
Our room had debris on the floor so they gave us a $50 voucher for a restaurant which we did not use so we lost it. Needs updates for sure and no breakfast available..
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Had to change rooms, first room needed to be vacuumed and was not clean. Second room was better but could see the age of the building. Not worth the price they charge
Stayed 1 night in Dec 2023

6/10 Okay

Christopher Dean

Stayed 3 nights in Dec 2023

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kris

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lorie

Stayed 3 nights in Nov 2023

6/10 Okay

Jette

Travelled with partner
Room outdated and didn’t reflect the photos. The hallway was dirty. Looks like it was kept up but neglected on the fit/finish
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Big room. I added to the pile of key cards in the (otherwise empty) drawer. No tissues in the pretty box cover. I'd totally stay here again
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very disappointing!
The bed was comfortable and the shower was hot. That's the best I can say. The wallpaper was peeling in spots in the room. The food service was much closer to the casino than for the hotel guests. The Ramsey Steakhouse was out of most people's budget unless they just won big at the casino. The breakfast offering was a pick from the counter deli and the other restaurant, a sports bar, didn't open until 4 p.m. There were three handicapped parking spaces, always full. When I asked about other locations, I was told that there were some on the other side of the building. That is not much help for those who have difficulty walking distances.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tony

Stayed 1 night in Oct 2023