Room, 1 Queen Bed, Non Smoking | Select Comfort beds, individually decorated, desk, soundproofing

Reviews of Canadas Best Value Inn & Suites Kamloops

2 out of 5
Canadas Best Value Inn & Suites Kamloops
1390 Columbia St, East, Kamloops, BC

Reviews

6.8
Rating 10 - Excellent. 130 out of 765 reviews" "
Rating 8 - Good. 283 out of 765 reviews" "
Rating 6 - Okay. 189 out of 765 reviews" "
Rating 4 - Poor. 80 out of 765 reviews" "
Rating 2 - Terrible. 83 out of 765 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jaqi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Tena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros New fluffy towels, ac worked ok, fridge was a good size and was cold Cons Non smoking room smelled like smoke with burn holes to go along with that. Filthy floor with things stuck to the floor. We had to keep our shoes on Many long black hairs on the shower walls. We had to clean the shower before we could use it. Sink was plugged. My husband dug out a necklace and globs of hair but it still drained very slowly No kleenex Phone not hooked up Bed was hard. We are normally big tippers, but we didn’t leave one this trip
Stayed 1 night in Apr 2024
Response from Raman Mander- Assistant Manager on 22 Apr 2024
Dear Tena, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will have your comments additionally reviewed by our staff to ensure our standards of cleanliness are maintained at all times. We're Sorry to hear that the level of service and the customer support that you received did not quite meet your expectations. We hope you can give us another chance to redeem ourselves and provide you better accommodation in the future.

2/10 Terrible

Arnold

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk lady (Raman) is unprofessional, unhelpful and blatantly rude. She said that she is the supervisor which is shocking. We had a car break in and for some reason she could nonchalantly say that nothing ever happened, very weird.
Stayed 1 night in Mar 2024
Response from Frontdesk on 19 Apr 2024
Hello Arnold,We deeply regret that you encountered challenges during your recent experience with us. It is indeed unfortunate that you had car theft while staying at our hotel and that we were unable to meet your expectations and deliver a flawless service.Please be assured that your feedback is invaluable to us, as it guides our continuous efforts to improve and exceed your expectations. We look forward to the prospect of serving you once again and ensuring that your next experience with us is nothing short of exceptional. Thank you for considering giving us another chance to demonstrate our commitment to your satisfaction.

10/10 Excellent

Lavina

Travelled with family
Liked: Cleanliness, staff & service, amenities
price and hospitality of staff
Stayed 1 night in Apr 2024
Response from Raman Mander on 8 Apr 2024
Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay.

4/10 Poor

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedding was dirty and front desk wasn’t open at 7 am to check out
Stayed 1 night in Mar 2024
Response from Guest Relations on 4 Apr 2024
Dear Casey,Thank you for taking the time to leave us your feedback. We're sorry to hear about any cleanliness concerns during your visit, as this is never our intention. Our housekeeping team will be sure to look into all of your comments further and make improvements where necessary. In addition, we apologize for any inconvenience regarding our front desk team not being available and we will be sure to keep your feedback in mind for the future. Please consider giving us another chance soon; we're confident that we can change your perceptions.

8/10 Good

Ghislain

Business traveller
Liked: Staff & service
Staff very nice rooms a nice size but linen had stains i say it’s a 60 to 65$ place
Stayed 3 nights in Mar 2024
Response from Raman Mander- Assistant Manager on 30 Mar 2024
Thank you for your rating. We appreciate you being open and willing to discuss your concerns with us. We sincerely apologise for the laundry problems you experienced. We will discuss your concerns with our team. Please give us another chance to assist you in the future so that we can provide the best service at the best price.

6/10 Okay

Myla

Stayed 2 nights in Feb 2024
Response from Raman Mander- Assistant Manager on 21 Feb 2024
Our crew is well-known for its welcoming nature, thus hearing about your experience is surprising. Nevertheless, we recognise that there is always opportunity for development. We will speak with our entire crew and reiterate our dedication to service with a smile.

2/10 Terrible

Tara

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a hole in our mattress the fridge was broken and our room was non smoking people were smoking all over the area....I had my 5 year old with me was a terrible place for a child
Response from Raman Mander- Assistant Manager on 6 Feb 2024
We appreciate your candour and willingness to communicate your concerns with us. We apologise for any inconvenience you may have had. We truly apologise if this inconvenienced you while you were there. We will discuss your issues with our front desk workers. Please allow us another opportunity to assist you in the future so that we can provide you with the greatest service.

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and friendly. Room was clean extra twin bed was a bonus
Stayed 1 night in Feb 2024
Response from Raman Mander- Assistant Manager on 6 Feb 2024
Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area

4/10 Poor

Hailey

Business traveller
Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Raman Mander- Assistant Manager on 2 Feb 2024
Dear Hailey,Our team is usually praised for their warm hospitality, so it is surprising to hear about your experience. Nevertheless, we understand there is always room for improvement. We will speak with our entire staff and reinforce our commitment to service with a smile.

2/10 Terrible

Taryn

Disliked: Staff & service, property conditions & facilities
Road noise, terrible front desk service and no free breakfast as advertised.
Stayed 1 night in Jan 2024
Response from Raman Mander- Assistant Manager on 29 Jan 2024
We value your candor and readiness to discuss your worries with us. We deeply regret any inconvenience you may have had. We sincerely apologize if you were inconvenienced by this when you were there. We'll talk about your concerns with our front desk employees. In order for us to provide you with the best service at the most competitive pricing, kindly give us another chance to assist you in the future.

4/10 Poor

jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was no shower curtain i the bathroom. Floors were dirty. Bed clothes were not clean On the plus side. No bugs
Stayed 1 night in Dec 2023
Response from Raman Mander- Assistant Manager on 2 Feb 2024
We appreciate your openness and willingness to confide in us about your concerns. We deeply apologise for any problems you experienced. We sincerely apologise if this caused you any inconvenience while you were there, even though our top priority are keeping the facility spotless and providing excellent customer service. You can trust that we will take your suggestions very seriously and undertake the necessary internal work to implement them.

6/10 Okay

Judith

Business traveller, Travelled with partner
Liked: Staff & service
It was clean enough and the king bed was comfortable. Affordable.
Stayed 1 night in Dec 2023
Response from Raman Mander- Assistant Manager on 18 Dec 2023
Thank you for sharing your feedback, please do visit us again.

6/10 Okay

Chad

Business traveller
Fairly quiet
Stayed 3 nights in Nov 2023
Response from Raman Mander- Assistant Manager on 1 Dec 2023
Thank you for sharing your feedback, please do visit us agian.

6/10 Okay

Byung Woo

Liked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2023
Response from Raman Mander- Assistant Manager on 1 Dec 2023
Thank you for sharing your feedback, please do visit us agian.

2/10 Terrible

Shane

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Raman Mander- Assistant Manager on 28 Nov 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, clean place, little breakfast place next to it.
Stayed 1 night in Oct 2023
Response from Frontdesk on 17 Oct 2023
Hey Stephanie, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

4/10 Poor

David W.

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beds were good and comfortable. Asked for extra chair and pillow and was accommodated. The rooms were quiet from any outside noise, but the floors, walls, bath tub and tub walls, door handles and the doors were dirty. Things like soap suds, hand prints and dirt on the floor. The floor had spill spots. When my husband told the night attendant, he shrugged his shoulder and said " Yes, I know." Nothing was done about it. We were generally surprised by the restaurant. It was quaint. The owner greeted everyone as they came in and the service and food were excellent.
Stayed 5 nights in Oct 2023
Response from Frontdesk on 16 Oct 2023
Hi David, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will have your comments additionally reviewed by our staff to ensure our standards of cleanliness are maintained at all times. We're Sorry to hear that the level of service and the customer support that you received did not quite meet your expectations. We hope you can give us another chance to redeem ourselves and provide you better accommodation in the future.Warms regards, Canadas Best Value Inn

8/10 Good

Bradley

Stayed 3 nights in Oct 2023
Response from Raman Mander- Assistant Manager on 6 Nov 2023
Thank you for sharing your feedback, please do visit us agian.

8/10 Good

Heather

Stayed 2 nights in Oct 2023
Response from Frontdesk on 16 Oct 2023
Hey Heather, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warms regards, Canadas Best Value Inn Kamloops

8/10 Good

Evan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Best bang for your buck in kamloops
The hotelnstaff was friendly and polite.and veru quick to.correct anywrong doing will definitely stsy again in need for serious uo date not just paint and flopring had a musky smell but ledt the fan and doornopen at times overall quite and comfortable stay
Stayed 1 night in Oct 2023
Response from frontdesk on 11 Oct 2023
Hey Evan, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Regarding your notes about fixing up the rooms has been passed to our maintenance crew thank you for being honest with. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 Excellent

Morley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The on property restaurant has excellent breakfast
Stayed 3 nights in Oct 2023
Response from frontdesk on 10 Oct 2023
Hey Morley, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 Terrible

Keith

Disliked: Staff & service, property conditions & facilities
This was the worst hotel stay ever. Dirty, smoked in room. Had to put a pizza box in the window to keep the light out of the room. Snot on the bathroom wall. No shower curtain. AC did not work. I would never stay at this hotel again.
Stayed 3 nights in Oct 2023
Response from frontdesk on 9 Oct 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Fan did not work in bathroom. Stain on sheet. Homeless looking RV living in parking lot.
Stayed 2 nights in Sep 2023
Response from frontdesk on 4 Oct 2023
Hi John, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. At Canada's Best Value Inn Kamloops, our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your comments to management for review. We will also discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward.Thank you for considering our accommodation for your stay in Kamloops and taking the time to post your review. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards, Front Desk Team

8/10 Good

Alexander

Stayed 1 night in Sep 2023
Response from frontdesk on 3 Oct 2023
Hey Alexander, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards

8/10 Good

Shawnee

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from frontdesk on 3 Oct 2023
Hey Shawnee, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards

2/10 Terrible

Vanessa

Stayed 1 night in Sep 2023
Response from Frontdesk on 16 Oct 2023
Hi Vanessa, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality

8/10 Good

teresa

Liked: Amenities
It was comfortable for a good nights sleep.
Stayed 1 night in Sep 2023
Response from Frontdesk on 26 Sept 2023
Hey Sonya, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards, Canadas Best Value Inn

2/10 Terrible

K

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute worst customer service, pushy, and disrespectful. So many other options to choose from!!!!
Stayed 3 nights in Sep 2023
Response from Guest Relations on 28 Sept 2023
Dear K,Our team is usually praised for their warm hospitality, so it is surprising to hear about your experience. Nevertheless, we understand there is always room for improvement. We will speak with our entire staff and reinforce our commitment to service with a smile.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed to recuperate after a hospital visit. Staff accommodated room change request to avoid stairs. Nice park down the road for a gentle walk. Kirsten’s Hideout (restaurant in hotel) is a breakfast and lunch place popular with locals.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 24 Sept 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Seet Lin

Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 24 Sept 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Claude

Disliked: Property conditions & facilities
just ok
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 17 Sept 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Fit for our purpose but had a lot of road noise
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 17 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, comfortable with great staff!!
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 15 Sept 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy & comfortable
A very easy one-night stop over, who allowed us to check in late and very quickly remedied a need for us to change rooms. Onsite cafe was also great for breakfast.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 14 Sept 2023
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Bob

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Well, this will be our last stay.. I am handicapped and on oxygen, cant walk far, and stairs are out of the question.. we specifically asked to be on the main floor, with drive up parking. we show up to check in and we were put on the 2nd level!!! it was a late checkin but this is unacceptable!!! the ONLY positive was the a/c was on,, but on low. substandard.. I guess you get what you pay for.. honestly,, if it were your parents staying?? you would expect far better..
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 13 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

4/10 Poor

Heidi

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 15 Sept 2023
We sincerely apologize for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

6/10 Okay

Bob

Travelled with family and small children
Disliked: Staff & service
when we arrived the air con had not been turned on previously. so room was far to hot to be in with me being on oxygen.. we staying again.. hope to see the room pre-cooled .. if not.. wont be staying again..
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 12 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it offer basic needs for overnight stays
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 12 Sept 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Joanna

This wasnokay for a quick stay
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 11 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service
Plates, crockery would make this place excellent. No laundry available.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 7 Sept 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Rohit

Liked: Staff & service
Overall the property was good good the price, but cleanliness could be a bit more
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 5 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 Good

Jaime

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Decent for the price, pretty good location if you have a car or are in town for tournaments. No turn down service, shower backed up a bit. Overall comfy and was fine for our needs. Would recommend if you are looking for something affordable and don’t need fancy or a lot of amenities.
Stayed 3 nights in Sep 2023
Response from Raman Mander- Assistant Manager on 4 Sept 2023
Thank you for your feedback, we appreciate your time.

6/10 Okay

Leny Jay

Travelled with partner
Disliked: Amenities, property conditions & facilities
The front desk is very nice. But the room doesn’t feel clean and they leave old and used sponge for us to use. And the side counter in the bed room are dusty.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 5 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
It was convenient, but we had to wait 5 minutes before someone came down to check us in. I appreciate it was late, it was late for us too. Maybe there could be a way to estimate the artival time so clerk could be aware of when to be at the desk.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 4 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

2/10 Terrible

Tearra

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The overall hotel was dirty. We had to have the maintenance come and clean our shower because we wiped the tub to see if the tub was stained or dirty and our wash cloth was black from dirt. It was like the hotel was not cleaned after firefighters came in and stayed. The bathroom has soot and dirt. The toilet had not had a toilet brush used on it for some time as there was a stain ring in the bowl. Behind the dressers weee filthy and not vacuumed to the edges. Overall I rate the cleanliness 1 out of 5. The locks on the doors did not work well and the doors were hard to close. The staff were friendly and helpful no complaints with them.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 4 Sept 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

10/10 Excellent

Harshdeep

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Raman Mander- Assistant Manager on 2 Sept 2023
Thank you for your feedback, we appreciate your time.

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet and clean. The bed sheets were cotton, not polyester. The beds were very comfortable. The price for the room was very competitive. We would stay there again.
Stayed 1 night in Aug 2023
Response from Raman Mander- Assistant Manager on 4 Sept 2023
Thank you for your feedback, we appreciate your time.

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Appalled floor appliances like microwave and floors & counters had literal hair, crumbs and dirt on them. Bathtub wouldn’t drain during a shower!!!! Sheets showed black spots and other things, on the fitted sheet….gross!!! The outside was deplorable as they had a motor home on the parking area obviously been there a while, pieces missing from it & signs it has been there a long time being worked on!!!
Stayed 1 night in Aug 2023
Response from Raman Mander- Assistant Manager on 31 Aug 2023
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.