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Reviews of Mercure Kakadu Crocodile Hotel

3.5 out of 5
Mercure Kakadu Crocodile Hotel
1 Flinders Street, Locked Mail Bag 4, Jabiru, NT

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 1000 reviews" "
Rating 8 - Good. 427 out of 1000 reviews" "
Rating 6 - Okay. 230 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marylyn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Crocodile Hotel on 12 Feb 2024
Hi Marylyn,thank you for the 4/5 rating. We hope to see you again in the future.Kind regards,

6/10 Okay

Christopher

Liked: Staff & service
We didn't stay here but Expedia won't let me NOT rate it. After hearing about the rampant crime in Katherine, we canceled this reservation.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and a great room.
Stayed 1 night in Dec 2023
Response from Crocodile Hotel on 5 Dec 2023
Dear Marilyn,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay.We hope to see you again in the future.Kind regards,Nanda de NieOperations Manager

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs to be upgraded
Stayed 1 night in Nov 2023
Response from Crocodile Hotel on 2 Dec 2023
Dear Keith,Thank you for taking the time to leave your feedback. We hope to see you again in the future with improved services.Kind regards,Nanda de NieOperations Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Art Gallery.
Stayed 4 nights in Oct 2023
Response from Mercure Kakadu Crocodile Hotel on 4 Nov 2023
Hi Barbara,Thank you for taking the time to leave a review. We are glad to hear you enjoyed the art gallery.We hope to see you again in the future. Kind regards,Nanda de NieOperations ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was great, the service excellent, the food very good. We arrived just after 12 noon and check in was not untill 3pm. But the receptionist checked if the room was ready, which it was, and checked us in. 3 hrs would have been difficult to fill in Jabiru.
Stayed 1 night in Oct 2023
Response from Mercure Kakadu Crocodile Hotel on 28 Oct 2023
Hi Sally, Thank you for taking the time to leave a review. We are glad to hear you were able to check in early and that you enjoyed your stay with us. We hope to see you again in the future.Kind regards,Nanda de NieOperations Manager Mercure Kakadu Crocodile Hotel

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and lovely food from the restaurant.
Stayed 2 nights in Oct 2023
Response from Mercure Kakadu Crocodile Hotel on 22 Oct 2023
Hi Leanne,Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay with us. Hopefully we will see you again in the future.Kind regards,Nanda de NieOperations Manager Mercure Kakadu Crocodile Hotel

8/10 Good

Paul

Stayed 4 nights in Sep 2023
Response from The Croc hotel on 14 Oct 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Miss Lauren

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from The Crocodile Team on 27 Aug 2023
Dear Lauren,Thank you for your 8-star rating, we hope to see you again soon.Sincerely,Carinne

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay!
Check in was quick and easy and very friendly. Room clean and comfortable. Close to shops and service station. Restaurant has a great menu and waitstaff are very friendly. We loved our stay.
Stayed 1 night in Aug 2023
Response from Mercure Crocodile Hotel on 18 Aug 2023
Dear E;lizabeth,We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Sarah

Liked: Cleanliness, staff & service
A bit dated and not much soul to the dining room. Comfortable rooms but overpriced for the level of finish
Stayed 2 nights in Jul 2023
Response from Mercure Crocodile Hotel on 18 Aug 2023
Dear Sarah,Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

6/10 Okay

Rosalie

Travelled with partner
Liked: Staff & service
Could do with a refurbished somewhat old now, but staff are friendly and keep environment clean.
Stayed 3 nights in Jul 2023
Response from Mercure Crocodile Hotel on 18 Aug 2023
Dear Rosalie,Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Susan

Liked: Room comfort
Stayed 1 night in Jul 2023
Response from Mercure Croco on 9 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mercure Croco on 9 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mercure Croco on 9 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Raylene

Liked: Staff & service
Luckily the staff were pretty amazing. The resort itself is getting a bit tired especially for the Price
Stayed 2 nights in May 2023
Response from The Crocodile Team on 21 Sept 2023
Dear Murray,Thank you for taking the time to provide your honest feedback and hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Willard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. One minor criticism was that the temperature control was locked at 22 degrees and the room could have been a bit cooler for our comfort. Also I emptied the dehumidifier 3 times in our short stay. The air conditioner could have minimized that effort. Also the cockatoos made a heck of a racket both in the evening and in the morning. I would NOT expect the hotel to do anything about that.
Stayed 1 night in May 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to leave a review. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. The birds can definitely be very loud sometimes. We hope to see you again in the future.

2/10 Terrible

faye

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in May 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A little oasis
Room was clean if not a little worn. Stayed in the tail section. Looked like someone had plucked chooks at the patio tables both mornings with all the bird life that rocked up at night. Restaurant was table service but staff didn't seem to have set sections which caused some confusion and waiting especially around getting the check but they were all friendly.
Stayed 2 nights in May 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Ami

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff were super friendly, helpful and lovely. Buffet dinner was delicious. Not your typical mass catered buffet, less selection but quality good food. Breakfast buffet could have done with an egg station, otherwise was good too. Room was comfortable, if not a bit dated. Bathrooms need a bit of an update/revamp. Decorative furnishings (pillows/bed throws) were stained and unpleasant. Overall a pleasant stay.
Stayed 1 night in May 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for the 5/5 rating.We hope to see you again in the future.

4/10 Poor

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
Over-rated hotel with below average service and older style motel rooms - very dissapointing
Stayed 2 nights in Apr 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 2 night stay, yes it might be a bit tired in areas, but consider how remote this area is and it’s a very nice hotel. Rooms were clean, air cond and dehumidifier all working on arrival. Restaurant food was good, staff lovely and friendly. Stunning area to explore even with limits on what to do in wet season. Hotel pool a bonus and we could park right outside our room.
Stayed 2 nights in Apr 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good place to stay
Overall a good stay although the hotel is looking tired in places. Staff were friendly and helpul. The food was excellent and generally well priced given the remote lication and few alternatives in town.
Stayed 2 nights in Apr 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Raymond

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide your honest feedback. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no running water in the room to shower, toilet or wash, or even make a coffee... the pool was out of action for cleaning so couldn't even have a swim and no compensation what so ever.... buyer beware
Stayed 1 night in Mar 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for your 4/5 rating. We hope to see you again in the future.

2/10 Terrible

Lorrenzia

Stayed 1 night in Jan 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service
The Croc’s Ok
The Croc is ok - staff very friendly and helpful. Condition is a little run down from the outside and the mattress was not of the standard of a modern hotel - room was clean. No coat hangers. Nice foyer at the hotel with beautiful art.
Stayed 1 night in Jan 2023
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

10/10 Excellent

Alison

Stayed 1 night in Dec 2022
Response from Kelly on 18 Dec 2022
Dear Alison, Thank you for your positive review of your stay here at the Croc Hotel. We are pleased you enjoyed your stay with us and hope to see you again soon.Best wishes, KellyAssistant Manager

4/10 Poor

Vivian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Reception and restaurant are very nice. Rooms very, very tired and in need of renovation. We booked for two nights but ended up checking out after first night and booked at Cooinda for 2nd night which was much better. I wont be recommending this hotel as place to stay when in Kakadu.
Stayed 2 nights in Nov 2022
Response from Grant on 15 Nov 2022
Dear Vivian,Thank you for your feedback, please accept my sincere apology for the experience. It's our hope that you will give us another opportunity to better serve you in future.Sincerely,Grant HannahFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit dated and needs an upgrade. Price expensive for the decor. Tv had no sound . Didnt really need tv as only stayed 1 night.
Stayed 1 night in Oct 2022
Response from Grant on 15 Nov 2022
Dear Peter,Thank you for your feedback, please accept my sincere apology for the experience. It's our hope that you will give us another opportunity to better serve you in future.Sincerely,Grant HannahFront Office ManagerMercure Kakadu Crocodile Hote

10/10 Excellent

george

Stayed 2 nights in Oct 2022

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the location, the accommodation was very good. Buffet dinner was nice. Building the shape of a crocodile is very unique.
Stayed 1 night in Oct 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Aaron,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you enjoyed your stay here and we hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

4/10 Poor

Tina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty and smelly service of my room was not available every day , needs to have an update to the rooms . Meals were limited, and beware very expensive.$5.00 for 500mls of water
Stayed 3 nights in Oct 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Tina, Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We are sorry to hear that we did not meet the levels of service you should rightly expect from us.It is disappointing to hear that your room was dirty and smelly, I will pass this onto the housekeeping department so we can look into our current measures and adjust them to prevent re-occurrence. It's our hope that you will give us another opportunity to better serve you in future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Met Expectations.
We received keys to our room, but it wasnt made up so back to reception we went. Never a good experience. Room was cool, good bed and bathroom although dated. it did the job. We had the buffet dinner and really enjoyed it. Exceeded our expectations.
Stayed 1 night in Oct 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Christopher,Thank you for taking the time to provide your honest feedback. Please accept my apologies for your room not being made up upon check in. I will pass this on to our team to address this and prevent future occurrence. We are pleased that that you enjoyed the offering for dinner, I will certainly pass this onto the kitchen team as positive feedback is always greatly welcomed. We strive to provide a superior service experience to every customer; therefore you feedback is very important to us.We hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Bernadette, avoca beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Jodie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Gardens are lovely, room was clean and bed and pillow comfortable. Lovely how the room opens to the garden, really ambient at night. Loved the gallery and great selection of Aboriginal artwork. Found the lunch very disappointing. Reception staff were friendly. Dinner and breakfast were good, would be good to see some local foods.
Stayed 1 night in Sep 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Jodie,Thank your for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We are pleased to see so many positive notes from your stay with us and that you enjoyed your stay with us. We are working towards being able to offer a la carte menus for both lunch and dinner in the near future, which will feature some local foods, we are sorry we were unable to have these implemented in time for your stay.We really do appreciate you taking the time to pass on these comments and we hope you visit again soon.Kind regards, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Tracey

Stayed 2 nights in Sep 2022
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for your 4/5 rating.We hope to see you again in the future.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception area and staff were welcoming however that’s where it ends. The rooms were outdated and tired. Bathroom and entry areas have not been updated since the last time we visited over 10 years ago. No room service unless you stay for over 3 days. Fairly poor considering the amount of money you pay per room.
Stayed 2 nights in Sep 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Maria,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We appreciate both positive and negative feedback as we are always striving to improve the service we deliver to all of our guests.We are in the process of reviewing plans to upgrade some of our facilities, unfortunately these do take time to approve and implement.We are pleased you found the staff and reception area to be welcoming.It is our hope that you will give us another opportunity to better serve you in the future. Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for your 5/5 rating.We hope to see you again soon!

8/10 Good

Garry

Travelled with family
the only pub in town
Stayed 2 nights in Sep 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Garry, Thank you for providing feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you had a positive stay with us an enjoyed our restaurant and bar facilities. Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Thank you for staying with us here at the Mercure Kakadu Crocodile Hotel, we hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Good

KEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property.. great facilities but so over priced
Stayed 2 nights in Aug 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Ken,Thank you for taking the time to leave feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you liked the property and enjoyed the facilities. We do hope to see you again in the future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Robyn

Stayed 2 nights in Aug 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Thank you for staying with us here at the Mercure Kakadu Crocodile Hotel, we hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

4/10 Poor

steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very dated & requires an upgrade to bring it in line with the room rate charged. way overboard for the quality.
Stayed 1 night in Aug 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Steve,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are in the process of reviewing plans to upgrade some of our facilities, unfortunately this does take time to review and implement. We do hope to see you again in the future. Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

6/10 Okay

Irina

Travelled with partner
Disliked: Amenities
The hotel restaurant allows only set meals for breakfast $16 and dinner $49, no other options. With just one another restaurant locally you either have to splash out for every meal or go out to another location. The fridge in the room is tiny and doesn't have a freezer section to freeze the iceblocks. The rooms are not serviced daily and you would expect the service when paying $300 /night. On the positive side, the roo was big and spacious and the beds were comfy.
Stayed 3 nights in Aug 2022
Response from Kelly, Assistant Manager on 16 Oct 2022
Dear Irina,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We appreciate both positive and negative feedback as we are constantly looking to improve. I will pass on your comments to our department heads.It is our hope that you will give us another opportunity to better serve you in the future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022
Response from Mercure Kakadu Crocodile Hotel on 30 Dec 2023
Thank you for your 5/5 rating.We hope your next visit will be as pleasant as the last one.

8/10 Good

Tracy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Aidan

Stayed 1 night in Jul 2022