Executive Studio Suite | Premium bedding, individually decorated, individually furnished, desk

Reviews of Silverbow Inn Hotel & Suites

3 out of 5
Silverbow Inn Hotel & Suites
120 2nd St, Juneau, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 159 reviews" "
Rating 8 - Good. 35 out of 159 reviews" "
Rating 6 - Okay. 12 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Heather on 5 Mar 2024
Hello, Holly. Thank you for taking the time to submit this review. We'd love more feedback about how we can improve our guest experience, so please feel free to reach out to us personally about your stay. Safe travels in the meantime! Heather

10/10 Excellent

kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Silverbow has everything you could need away from home and more. Nice remodeled rooms and a very comfy beds. The staff was attentive and the kitchen for guests was awesome with many choices of food and drinks.
Stayed 2 nights in Feb 2024
Response from Heather on 3 Mar 2024
Hello, Kate! Thank you for the glowing 5-star review! We are thrilled you enjoyed your stay with us at Silverbow. Our staff works hard to provide comfortable rooms, utmost hospitality, and a well-stocked kitchen for a homey experience. Your feedback motivates us to keep exceeding expectations. We hope to welcome you back again soon! Best, Heather

8/10 Good

Clare

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at Silverbow and I was less impressed than the first time. My room was in the older building and it was clearly outdated. Not horrible, just outdated. The queen rooms are extremely small, so don't book if you want to hangout in your room a lot. However, I was out working most of my trip so the size wasn't an issue. Even though the rooms are small, you cannot skip out on the amazing roof top hot tubs. Silverbow has thought of everything from robes, flip flops, and even umbrella hats.
Stayed 2 nights in Oct 2023
Response from Heather on 19 Oct 2023
Thank you for taking the time to share your feedback and for returning to Silverbow for a second stay. We appreciate your continued support and value your input.We're also glad to hear that you enjoyed our rooftop hot tubs and the thoughtful amenities we provide. We take pride in creating a comfortable and enjoyable experience for our guests. We will take your feedback into consideration as we continually grow and improve the Silverbow experience.We look forward to welcoming you back in the future. In the meantime, safe travels! Best, Heather

10/10 Excellent

ANULI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely space
Loved it here. Wish I stayed in Juneau for the week to stay in this space. No elevator so pack accordingly. I didn't.
Stayed 2 nights in Oct 2023
Response from Heather on 9 Oct 2023
Thank you so much for the lovely review, Anuli. We so enjoyed your stay, and wish it had been longer, as well! And please know that we are more than happy to help with any luggage needs you may have in the future - no need to pack lightly! Best, Heather

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far, the best and most unique hotel in all of Alaska!
Stayed 2 nights in Sep 2023
Response from Heather on 7 Oct 2023
Thank you so much for your kind feedback, Lee! We're thrilled you enjoyed your stay and would welcome you back anytime! Best, Heather

10/10 Excellent

Magee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Heather on 25 Sept 2023
Hi, Magee! We are thrilled to hear that you had such a wonderful experience at the Silverbow. We always strive to make people feel as comfortable and taken care of as possible, and are so pleased that we were able to accomplish that. We hope to host you again in the future. Safe travels until then! Best, Heather

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is a great place for business or tourist travelers. The thing that was great is they ( Misty) Made me feel like I was at home! The Internet worked fine. I only did not like the TV system as I missed my favorite thing News! But your not supposed to watch tv on trips!
Stayed 2 nights in Sep 2023
Response from Heather on 13 Sept 2023
Hi, Brian! We're thrilled to hear that you had a great stay at our hotel and that our staff made you feel at home. Providing the utmost in comfort and hospitality is what we continually strive for, and it's a pleasure to hear that you were able to experience this. We appreciate your positive feedback, and we look forward to hosting you again in the future. Safe travels! Best, Heather

8/10 Good

Emil A Yappert

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel in a very convenient location within 3 blocks of many restaurants, shops and the waterfront. We enjoyed the roof top hot tub on a rainy afternoon. Only drawback: Creaky floors in an older building mean that you may hear your fellow guests moving about.
Stayed 2 nights in Sep 2023
Response from Heather on 10 Sept 2023
Thank you for taking the time to leave a review of Silverbow Inn! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the area.Our rooftop hot tub is indeed a wonderful spot to relax, even on a rainy afternoon, and we're pleased to know you had a chance to enjoy it.Regarding the creaky floors, we appreciate your feedback. As an older building, we do face some quirks and challenges, but we are continually finding ways to ensure a more peaceful experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience! Best, Heather

10/10 Excellent

Sue

Stayed 2 nights in Sep 2023
Response from Heather on 25 Sept 2023
Hello, Sue. Thank you so much for taking the time to offer such a lovely review. We always strive to provide the utmost in hospitality and comfort, and are glad that you were able to experience this. Hopefully, we can provide you with the same enjoyable stay in the future! Best, Heather

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Heather on 3 Sept 2023
Thanks so much for the lovely review, William. We're glad you were comfortable during your stay, and would love to host you in the future!

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from Heather on 28 Aug 2023
Thank you so much for your wonderful review, Matthew. We're so glad we could make your stay enjoyable and comfortable - this is what we strive for. We'd love to have you back in the future. Safe travels! Best, Heather

10/10 Excellent

Pamala, Turners Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Heather on 5 Aug 2023
Thank you so much for the lovely review, Pamela. We are thrilled that you enjoyed your time with us and hope to host you again soon! Best, Heather

10/10 Excellent

Juli-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the setup in the hotel. The rooftop area was wonderful.
Stayed 3 nights in Jun 2023
Response from Heather on 25 Jul 2023
Hi, Juli-Ann! We are thrilled that you appreciated the unique nature of our hotel, and that we were able to make you comfortable during your stay. We agree that our rooftop is one of the best spots to enjoy beautiful Juneau summers, so we're glad that you got a chance to take advantage of that special area! It has its charm year round, so we hope to have you back again! Best, Heather

6/10 Okay

Linda, Tucson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of Juneau's better hotels, just two blocks from our Uncruise dock. The manager is lovely and it's very neat and clean and tasteful. As well it should be for $500 a night! A bit noisy at night, a bit muggy in Juneau's heat wave.
Stayed 2 nights in Jul 2023
Response from Heather on 20 Jul 2023
Hi, Linda. We are thrilled that, overall, you enjoyed your stay with us. We always try to provide our guests with the utmost in hospitality, and strive to continue to be the best in Juneau, as you experienced. As I'm sure you realize, our amazingly convenient downtown location sometimes means a bit of street noise and we have a hard time predicting a heat wave! We hope you'll be back soon, - when our temperate weather shines! We guarantee our service and quality will continue to meet the highest standards! Best, Heather

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DOWNTOWN JUNEAU AK
Great property, conviently located and friendly staff. Great open concept and made on demand fresh coffee
Stayed 1 night in Jul 2023
Response from Heather on 6 Jul 2023
Thanks so much for your positive feedback, Robert! It's lovely to hear that you appreciated our historic building and that our staff made your stay comfortable. We're also glad that you got a chance to take advantage of having downtown on our doorstep. We hope to have you stay again soon!

10/10 Excellent

Marja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unexpected
My grandson ended up with emergency surgery during our 4 day stay in Juneau before leaving on a cruise . Tina and her staff could not have been more helpful and supportive, we were moved from the third floor to a ground floor room , the medio were picked up by one of Tina’s co workers on her day of - helped me getting our suitcases downstairs etc . Tina works non stop with very long days she is an incredible caring person the owners have a winning lottery ticket with her for sure and the staff . The location is wonderful the rooftop with the hot top fantastic . Hope to be back in Alaska and will stay at the Silverbow Inn for sure !
Stayed 4 nights in Jun 2023
Response from Heather on 3 Jul 2023
Thank you for your lovely review, Marja. We were so sorry about your grandson's emergency surgery, but it's great to know that Tina and our incredible staff at the Silverbow Inn were able to make you as comfortable and supported as possible during that difficult period. Tina's dedication and caring nature are commendable, and it's clear that she and the rest of the staff made a positive impact on your experience. We do feel fortunate to have such an amazing group of people to work with.We are glad that you got to enjoy a little bit of your stay - including the roofdeck and hot tub, and we can't wait to host you again in the future - under better circumstances! Best to you and your grandson!

6/10 Okay

Bailey, Belgrade

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were tiny and had no counter space in the bathroom. Our room did not have an AC unit so we were not able to fully relax because we were not getting good sleep with the room being so hot at night and tight on space. I loved that we didn’t have a room key and had a code to our door. However, our code needed to be reset and there was an envelope clipped to our door with the code to our door on the outside so anyone could have opened it. The staff was very friendly and helpful. I tried to call the hotel twice before our stay and found it frustrating that it was someone off site answering the phone and attempting to answer our questions so there was a bit of miscommunication with parking and what not. Overall the stay was okay, the room was very spendy for what little you got. However( the location was amazing !
Stayed 5 nights in Jun 2023
Response from Heather on 28 Jun 2023
I'm sorry to hear about the issues you experienced during your stay. We always try to make our guests feel as comfortable as possible, and we hate to hear when we sometimes fall short. However, I'm glad to hear that our staff was able to make you feel welcome and taken care of, in spite of the inconveniences, and that you were able to enjoy being in the heart of downtown Juneau. We do appreciate all of your feedback, since we always use guest comments to continually improve the business. Hopefully, we can host you again in the future with a different experience.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable
Stayed 2 nights in May 2023
Response from Heather on 4 Jun 2023
Thank you so much for your positive review, Bruce. We're so glad that we were make your stay with us comfortable and pleasant, and we hope to have you back again soon!

10/10 Excellent

Rebecca, Whitefield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were awesome! The hot tub on the roof was great after long days of walking and hiking. I would stay there again if we ever get back to Juneau. Thanks for the great hospitality!!
Stayed 4 nights in Apr 2023
Response from Heather on 30 Apr 2023
Hello, Rebecca! It's wonderful to hear that you had an enjoyable stay and that our staff provided great hospitality. Making our guests comfortable and at home is our number one priority. The roof dec hot tub is the perfect way to relax after a day of activity - we're so glad you got to take advantage of it! Thank you for taking the time to leave such a positive review, and we hope to have the pleasure of welcoming you back to Juneau in the future!

10/10 Excellent

Julie

Stayed 1 night in Jan 2023
Response from Heather on 8 Mar 2023
Thanks so much for the positive review, Julie! We look forward to having you back soon!

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and comfy room! The fresh cookies were a wonderful surprise!
Stayed 1 night in Dec 2022
Response from Heather on 21 Dec 2022
Thank you so much for your lovely review, Autumn! Surprising and delighting our guests with special touches is actually one of our missions here at the Silverbow, and we're glad that our fresh baked cookies provided that for you. A soft place to land at the end of the day also helps! Our staff hopes that you are able to return soon!

2/10 Terrible

Richard

Stayed 1 night in Dec 2022
Response from Heather on 25 Nov 2023
Hello, Richard. It's unfortunate that you did not have a stellar experience with us, as most people do. I noticed your stay was a year ago. I wish you would have given us more feedback earlier. We are always looking to please our guests and take all comments into account when continuously improving our business. Best, Heather

8/10 Good

mark

Stayed 1 night in Oct 2022
Response from The Silverbow Crew on 28 Oct 2022
Hello, Mark. We are thrilled you enjoyed your stay with us. We hope we get a chance to see you again soon!

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint inn in Downtown Juneau
The hotel is charming and very cute. In the offseason, you can get snacks to eat in the lobby 24/7 (which is helpful since a lot of stuff is closed). All but one room does required climbing a flight of stairs as it is an old building. The staff will help you get stuff up the stairs.
Stayed 3 nights in Oct 2022
Response from Tina on 14 Oct 2022
Thank you and we hope to see you again

2/10 Terrible

Randall

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was not handicap accessible, so I had to check out after the first day. But I was charged for two more days I have a room and unused parking. Very disappointing.
Stayed 3 nights in Sep 2022
Response from Ariel on 17 Sept 2022
I'm very sorry that we didn't meet your expectations, we would have loved to make your experience here at the Silverbow better for you, given the chance. Our cancelation policy during these crazy months is 7 days out and we are unable to do a refund. I apologize for any inconvenience that this may cause. I hope you still enjoyed being in Juneau and we are sad we weren't the right fit for you.

10/10 Excellent

LUIS, MIAMI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really make a great effort to make your stay an incredible one!!
Stayed 1 night in Sep 2022
Response from Ariel on 5 Sept 2022
Thank you so much for the wonderful feedback. We strive to make each experience special for our guests. We are so glad that you enjoyed being at the Silverbow as much as we do. Thank you again, we hope to see you on another adventure to Alaska.

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service
The room was smaller than we are used. The TV volume was hard to adjust….figured it was limited to avoid disturbing neighboring rooms. Location is great for local shops, bars, and restaurants. The breakfast was great…plenty of options. For 20-30 somethings, this would probably be great. For us (a bit older) we are used to a little more maneuverability. Room availability in Juneau at the time was very limited so we went with this. I would recommend this hotel for those who are okay with a smaller room.
Stayed 2 nights in Aug 2022
Response from AY on 17 Aug 2022
Thank you so much for choosing the Silverbow! We also think that we have a prime location in our wonderful historical building and have thought long and hard to make your experience in Juneau phenomenal. We really appreciate the feedback and hope that you enjoyed staying with us as much as we enjoyed having you. All the best -Silverbow

6/10 Okay

Timothy, Chino Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Silverbow Inn is in a great location in downtown Juneau. It's clean and the staff is very helpful and friendly. However, the room we had was tiny and the bathroom did not even have a cabinet with counter, just a small sink. Also, the walls are very thin and we could hear conversations in the room next door as well as footsteps as people walked down the hallway.
Stayed 2 nights in Aug 2022
Response from AY on 16 Aug 2022
Thank you so much for staying with us while visiting that Capitol of Alaska. We love our 1914 historic building and the quirks that it has. We strive to make our guests happy and eager to come back, we do provide shelving on the side of the wall next to the sink for toiletries and other belongings. Thank you for all the feedback, we hope you still enjoyed your time here in Juneau, AK

10/10 Excellent

Sonya M

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic boutique Juneau hotel!
Fantastic boutique hotel in the heart of Juneau! We had a terrific time at the Silverbow! The room was comfortable; breakfast was delicious. The views from the hot tub decks were amazing! To top this off, the location was fabulous for walking to restaurants, cafes, breweries, and shops! We will stay here again if they have openings!
Stayed 3 nights in Jul 2022
Response from Ariel on 28 Jul 2022
Thank you so much for the kind words towards the Silverbow, we take pride in making sure your experience is unforgettable. We would be happy to see you again and have you stay here with us!

10/10 Excellent

Kevin m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Ariel on 28 Jul 2022
Thank you so much for the positive feed back. We hope that we will see you again here at The Silverbow Inn again.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Jill on 19 Jul 2022
Thank you for letting us know.

10/10 Excellent

Kevin m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Jill on 5 Jul 2022
Wow - thank you!

10/10 Excellent

corie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying in historical buildings - but once in the room it was all ultra modern - very nice!
Stayed 1 night in May 2022
Response from Christine on 24 Jun 2022
Corie, we are thrilled you found us! It sounds like we were meant to be. So glad you enjoyed your stay and felt taken care of in a modern comfortable room! Hope we get to see you again soon!

8/10 Good

jeanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful spacious room
Stayed 1 night in May 2022
Response from Christine on 24 Jun 2022
Jeanne, thanks for sharing about your stay! We are so glad you were able to take advantage of our awesome location! We appreciate you staying and hope to see you again soon!

10/10 Excellent

Allison

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 2 nights in Mar 2022
Response from Charlie on 8 Mar 2022
Thank you so much for staying with us Allison, we are so happy you enjoyed your stay! Thanks again for booking with us, we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic! You totally want to stay here. About as perfect of a boutique hotel as you will ever find in a city like Juneau.
Stayed 4 nights in Feb 2022
Response from Jill on 1 Mar 2022
Wow - thanks Michael for taking the time to write. We sure hope you get a chance to visit again.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Silverbow is all about small details...from the comfortable entrance, the great customer service, to all the fun elements of the rooms. Not to mention the rooftop hot tub in the crisp Alaskan winter air. I simply love this place.
Stayed 2 nights in Dec 2021
Response from Christine on 21 Dec 2021
Samuel, thank you so much for sharing about your stay. We are so glad you appreciate all of the details, we've been perfecting the experience for the last 22 years and we are so glad you found us! Also, we are so glad you were able to enjoy the hot tub during your stay, it's really the best place to catch a winter sunrise or sunset! We can't wait to have you back!

10/10 Excellent

Morgan Lousie Montgomery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Lots of stairs though lol but it was needed after all the amazing food!
Stayed 3 nights in Oct 2021
Response from Mary on 31 Oct 2021
Happy Halloween Morgan! We loved having you two girls. We look forward to hosting your next girls weekend.

2/10 Terrible

Benjamin

Disliked: Staff & service, amenities
Stayed 2 nights in Sep 2021

10/10 Excellent

Crystal

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ones fault but bc of covid there wasn't housekeeping and I felt uncomfortable asking for it ... ended up leaving more of a mess than I would have liked to.
Stayed 3 nights in Sep 2021
Response from Mary on 26 Sept 2021
Thank you for staying with the Silverbow Inn. Yes, our daily service is suspended due to COVID. With this in mind, our Guests are encouraged to ask the front desk for assistance or set the items outside the door to catch our attention. Thank you for your kind rating and for sharing this part of your experience. We look forward to your next stay.

10/10 Excellent

Mihwa, Tustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in center of town. easy to walk to Asian food across the street that offers lots of variety called Pho Tai. Also up the block is V's cellar door offers Mexican/Korean Fusion sooooo delish! Walked to get breakfast and saw bears. Super hospitable Inn, very clean, great snacks offered all day like granola/yogurt, coffee, apples, and offers parking w personal parking spot out front. Walkable to shops and excursions.Overall, Would def go back again.
Stayed 3 nights in Sep 2021
Response from Jill on 13 Sept 2021
Thanks so much Mihwa! We can't wait to see you again. We agree "V's is the BEST!

10/10 Excellent

Uldis

Stayed 1 night in Sep 2021

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Jill on 13 Sept 2021
Woo Hoo Kathleen. We love you too!

6/10 Okay

Kay, Denver

Travelled with partner
Liked: Cleanliness
I’m a fit and well traveled guy, but maybe they could have offered help from the beginning or warned us that we’d be on the third floor with 44 steps and no elevator to haul the bags up. Besides hiking 7 miles one day, going up and down those stairs four times was a bit much. Staff in general could be more helpful and attentive.
Stayed 2 nights in Aug 2021
Response from Clara on 1 Sept 2021
Hello! Thank you for taking the time to give us feedback. I'm sorry your stay wasn't satisfactory. We usually are responsive and quick to help guests in all cases--especially to haul luggage up the stairs, I'm sorry we missed the mark this time! I hope you enjoyed the rest of your stay!

8/10 Good

Kris

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a quaint old hotel and kind of pretty. It was close to shops and restaurants. There was parking at the hotel (there was a daily fee for that, but reasonable). There was a nice area on the roof with a hot tub and fire pit, with a beautiful view of Juneau and surrounding area. There was a second hot tub, as well, one floor down. There was 24-hour access to the communal breakfast area with orange juice, coffee, & snacks always available and access to a community fridge and microwave. A very nice espresso machine there! The staff were friendly and helpful. There was a security code to access the hotel in the evening hours so felt secure there. Not to like: No elevator and all but one room was on the second or third floor with lots of stairs - not so hot for the elderly companion I was traveling with. They said they would mention this on their website in the future. Also stairs and hallway creak when anyone is using them, since it is all antique wood. Otherwise, a fine place to stay!
Stayed 4 nights in Aug 2021
Response from Amy on 24 Aug 2021
Thanks, Kris! We're so glad you enjoyed your stay and took advantage of our new rooftop area. Hope to see ou back at the Silverbow soon.

2/10 Terrible

John

Disliked: Staff & service
Would not recommend
We got an email from the Silverbow about a week prior to our trip to let us know that the room we booked, a king superior room, had been "overbooked" and was no longer available. They offered a queen superior as a replacement at a reduced cost. I wrote back to say how surprised I was, since we had booked back in February for an August stay. The manager wrote back again and said they had managed to free up one of the king superiors, so we were excited to stay there rather than switching hotels last minute. We arrive and found that our King Superior, was on the bottom floor, next to kitchen, behind the bar area, with a view of the alleyway. When we complained to the manager, she again offered the queen room, which we explained we didn't want for the price they were charging. We looked online and found a king bed in nearby hotel, and asked for a refund. She replied it was too late for a refund. In the end, after much argument and showing her the description of the room that I had booked online as compared to what they were providing, which wasn't even close, she agreed to refund the room. I believe what happened is that the Silverbow gave our room to someone who was staying longer, which is really unfair practice, then tried to sell us a far inferior room for the same rate. Based on this experience, I would not recommend the Silverbow.
Stayed 1 night in Aug 2021
Response from Jill on 13 Sept 2021
We are sorry that there was a mix up and a mistake happened. We ensure that it was not done to purposely harm you. Our goal is to make sure every guest has an excellent stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fun and friendly feeling. Also liked the opportunity to grab breakfast and feel that I was preparing it myself, eventhough everything was ready.
Stayed 4 nights in Aug 2021
Response from Amy on 21 Aug 2021
Thank you! We're so glad you enjoyed your stay (and our awesome local granola!)

10/10 Excellent

Leila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Amy on 31 Jul 2021
Thanks, Leila! We're so glad you enjoyed your stay at the Silverbow.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Amy on 27 Jul 2021
Thanks, Paula! We're so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silverbow is so unique! It is in a perfect location, has a wonderful lobby and common area and kitchen equipped for anyone to use, fantastic views from rooms and rooftops, and very friendly and helpful staff.
Stayed 2 nights in Jul 2021
Response from Amy on 17 Jul 2021
We're so glad you enjoyed your stay, and we hope to welcome you back to the Silverbow soon! Glad you took advantage of our lobby and kitchen--we find it is the perfect place to enjoy a happy hour or even just some espresso.