Great experience and will definitely return with my family. Met at reception and was treated extremely well and my daughter was gifted a toy camel! She was delighted! Hotel was lovely and room was perfect. No complaints. Everyone who has been to Dubai knows there is construction work going on all the time - no different here but not too bad to spoil s wonderful stay.
We arrived from Costa Serena Cruise, they lost our luggage. The hotel people did everything the could to help. Way above and beyond of what was expected. Great people and great hotel. Would highly recommend it. Not Costa Cruise lines though. Now a week since we left ship and they still will not respond to our inquiries.
This was our first stay at the hotel and we loved it!
The staff are very friendly and always ensured that we were ok and had everything we needed.
The facilities were of a high standard and very clean.
I would definitely recommend this hotel and stay here again.
Location was also brilliant.
Check-in and check out went very smoothly. The room and the facilities are clean and very nice. The staff at the small coffee shop in the lobby was particularly nice and helpful. Concierge did a good job with all our odd requests. There is a shuttle provided by some of the near-by malls that is handy. The location was perfect for us and the business we had to attend to.
During our stay, my husband was sick and caused quite a shocking scene at the hotel lobby. Hotel staff was very kind and helpful and were quick to react. Japanese speaking staff called me at the room to offer me a help and advice about doctor. Hotel also sent my husband a lemon drink to settle down his stomach condition. Hotel was very thoughtful to find a Japanese speaking staff to contact me to make us feel at home. I am very very touched by the professional and kind service. Thank you so much.
Keiko from London
The Sofitel Dubai Jumeirah Beach is located in the heart of "New" Dubai. Adjacent to Dubai Media City/Internet City, minutes …More
We are a family of 6 who stayed here for a week in early to mid December 2014 and the whole experience was awesome.
Our apartment on the 7th floor had three bedrooms with great sea views from the balcony and master bedroom. Our apartment was very well equipped throughout and extremely spacious(Approx 1200 Sq Ft).
On our arrival, we were given two trays of complimentary fruit/sweets & drinks by one of the staff members.
Majority of the staff were very courteous throughout our stay especially the lifeguards at the swimming pool, (Tariq in particular) who was extremely helpful.
The Hotel is perfectly located on the JBR Walk, ideally situated to access all the shops and a very short walk to the beach. Taxis are also readily available from here all the time.
Room service was great. Overall the whole experience was fantastic.
My only advice will be to make sure you get a receipt for the additional 500 Dirhams security deposit they charge you on arrival(I paid in pounds).
We had a slight issue on checkout when the receptionist (Ms Olga - who i must say needs to cheer up and smile more!) could not find any record of my payment on the system and was initially very dismissive, even though she took it from me on arrival!!!
Luckily, I had kept the receipt handy in my wallet and this came to our rescue and any further checkout delays were avoided as I received the deposit back in GBP.
Apart from this minor glitch, it was a perfect stay.
Everything and everyone was perfect for my two day stay. The bed was amazing, the food delightful and the staff attentive, respectful and present whenever required. I arrived early and was accommodated without any fuss. International plugs in the room, very important for a traveler.
Highly recommend this hotel to first-time Dubai visitors. The lifeguards on the hotel-owned private beach are very accommodating and assist with setting up your beach chairs and umbrellas (and they're happy and willing to do it!). There are a variety of food options and hotel staff are very friendly. The hotel location is great in that, there are a variety of shops as well as restaurants/café's nearby. The Dubai Jumeirah Boardwalk is pleasantly busy at night and provides a great visit by nighttime with your significant other. The hotel is safe and security is excellent.
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