Fantastic stay - only there for one night but wish it could have been longer. Wonderful welcome and helpful check in process, including escort to room and mini tour of the hotel and history. Room was recently refurbished to a high standard and whilst quite small was perfect for our needs.
We didn't have an issue with this but if you're planning a stay, the car park is quite small and I would recommend booking parking at the same time as the hotel stay.
Overall a beautiful hotel in a great setting, convenient for exploring York City Centre and the surrounding area.
We stayed 2 nights and had a comfortable trip in a clean fresh room that looked like it had recently been renovated. Good size bathroom. We had booked a twin bedded room which was overlooked but they soon rectified it to our satisfaction. We had an evening meal in the hotel restaurant and it was quite enjoyable with lovely views of the river.
The hotel is very central with a lot of bars around and food options.
The room was small but comfortable and they put an effort in the design to make it more attractive.
The big problem was the noise as there is a bar open until late just next to the hotel with live rock music which you can hear even with your window closed. The hotel offer earplugs which was really helpful.
I arranged a four night break with my wife to celebrate her birthday.
Our experience was wonderful from arriving and being given two glasses of champagne as our room wasn't quite ready, to leaving and our luggage being kept in their left luggage room whilst we waited for our train after check out.
I had arranged flowers and chocolates to be in our room on arrival and they were there waiting for us.
We enjoyed a superb afternoon tea, a very tasty Sunday lunch and two sessions each in the wonderful health spa.
Everything was just right with the room. The bed superbly comfortable and all the little extra touches just made the whole experience just so memorable. All the staff were very friendly and nothing was too much trouble and they all make you feel special.
I would recommend this hotel to anyone, it is the best.
Steve from Watford, Herts
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