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Reviews of Super 7 INN

2 out of 5
Super 7 INN
3031 South Range Line Road, Joplin, MO

Reviews

4.8
Rating 10 - Excellent. 38 out of 465 reviews" "
Rating 8 - Good. 75 out of 465 reviews" "
Rating 6 - Okay. 105 out of 465 reviews" "
Rating 4 - Poor. 75 out of 465 reviews" "
Rating 2 - Terrible. 172 out of 465 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yingqin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, not honoring my prepaid
I booked and prepaid for this hotel months ago, but when I got to the hotel, they claimed they didn't have my reservation, claiming they don't deal with EXPEDIA or hotels.com, What? I think they are lying so they can charge me higher rates. I had to pay them even though I already paid hotels.com already. Terrible staff, very rude.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020

2/10 Terrible

AletheaMF, Iowa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Officially the dirtiest and scariest hotel I've been to. I just needed a quick last minute hotel so i picked the cheapest one. I just wanted a shower and sleep after being on the road all day. I've always trusted hotels i book on expedia. Well you get what you pay for. It was so dirty and smelly. Ive even stayed in 3rd world countries. I Couldn't find a remote for the t.v. there was even spit and hair in the bathroom sink. I ended up leaving after 20 minutes.
Stayed 1 night in Nov 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Alethea, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of poor room conditions very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

Belinda

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again.
It was filthy, so much so that I slept with my boots on on top of the bedding, then threw away my personal pillows i used instead of the ones provided. Roaches. It was utterly horrid.
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Belinda, We are disappointed to learn that we fell short of your expectations. We take reports of poor housekeeping very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Cheri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
No lights in the room. Bed was hard. Only light was in bathroom. Felt very unsafe. Person gave me a hard time when I checked in
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Cheri, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Kala

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY dirty and poor service. Front office was unwilling to assist in any of the issues we had during our stay. We were supposed to stay 3 nights but checked out early after only one night and found a nicer place in Joplin for not much more money. Will never stay here again
Stayed 3 nights in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mad in Missouri
Shower floor was dirty, bedspread had stains on it, and you couldn't get any help to check out. Not going to stay there again.
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

JOEY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever
This is the worst place ever. So I booked for my wife. While she was sleeping, she felt an itch. And when she turned the light on and check the blanket, she found like three bed bugs. This was like 2:30 in the morning. She did not want to sleep in that room, she asked for a new room. When she checked the bed in a new room just to be sure, under the blanket, she found dead bed bugs and some human hairs.
Stayed 1 night in Oct 2020

2/10 Terrible

Richard, San Antonio

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small, old, smell and Tv cabinet broken
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Richard, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okay

Bob, Kansas City mo

Travelled with family and small children
Close and convenient. Cheap and affordable quick and friendly
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Bob, Thank you for the positive review! Lilith #Team6

2/10 Terrible

MattG, Grants pass, or

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience!! There could not be anything worst about this motel. The entire time throughout the check in process, the front lady was on her phone and completely ignored me. We finally get to our room, and the conditions were DEPLORABLE!! The air was filled with fruit flies. There was what appeared to be URINE stains on the pillow. The blankets had MALE BODILY FLUIDS on them. Hairs on the bedding. We didn’t even check the bathroom. My wife is pregnant so we went to the front desk. When we got there, we ask if there is another room. The lady said no. When she said this we let her know that we needed a refund. Due to the conditions of the room. As I said this, I was pulling my phone out to show her the phots we took, and before I could finish my statement she walked away. She grabbed paperwork without saying a word to me. I was a little alarmed and asked if she would listen to what was wrong and If she could look at the photos. She blatantly said NO! The refund process through Expedia was EXCELLENT!! Will continue to use Expedia.
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Matt, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We would like to discuss your experience with you further, and ask that you reach out to our Guest Relations Team by using the Contact Us feature on the Motel 6 website. Lilith #Team6

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I tried to check in there was no one available. I tried knocking (nd pounding) on the counter. I tried calling out and yelling for someone to respond. I even tried calling the phone number and no one answered. Finally about 10 minutes later someone showed up. The room had a bad smell and the bed spread was covered in small holes. There was no phone in the room. I had come to town for a wedding and when my friends asked when I was staying they told me they would not let me stay there beause it was known as the drug motel in Joplin. Needless to say, after the wedding, I went back and retrieved my items and went and stayed with a friend who refused to let me stay at the motel.
Stayed 1 night in Oct 2020
Response from Brand Experience Team on 9 Nov 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
U get what u pay for and LESS!
Terrible. Stinky linen. Very nasty bed
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Dominic, We are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Elijah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
There was bed bugs in the hotel
Stayed 4 nights in Sep 2020

6/10 Okay

Dawn, Joplin MO

Travelled with partner
Disliked: Cleanliness, amenities
At first the room appeard to be clean until you actually walk in, shut the door and turn on the lights. A little closer look and you can tell the housekeepers dont soend enough time on the rooms. The bed was made up nicely but had old food crusted on it and dont get me started on the sheets. Gross !! Countertops were halfway clean some had food stuck to em. Toilet was not clean. Floors looked as if they hadnt been swept or mopped in weeks. The bottoms of my socks looked as if id been walking on hot asphault all day.id give this place a negative 1
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Dawn, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the beds. Place was filthy. Bedspreads and sheets looked like someone had walked on them with very dirty shoes. I have seen cleaner bathroom's in run down gas stations you need to get a key to go into.
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Ashley

Stayed 1 night in Sep 2020

2/10 Terrible

Yasir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Motel6 I ve ever been!
The worst hotel I have ever been in the states. The room I got was so dirty, nails on the bed, smokes ashes on the floor for non smoking room, rotten bathroom curtain, dirty dining table with chewing gum, crickets everywhere at night! I will not go for it!
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Yasir, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please accept our apologies that your visit was less than satisfactory. Lilith #Team6

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

4/10 Poor

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely ridiculous
There is not even space here to describe the conditions of the room my husband and i were given...and there was drugs on the floor and a broken drug pipe in the room on the bed!!! Poop was on the walls in the bathroom, there were no batteries in the tv remote, and the office lady said "sorry no batteries buy some" we had to connect the tv ourselves, the beds were broken and there was blood on the ac unit and random spots on the wall....the toilet wouldnt flush, the doors open without a key and sometimes wont open WITH the key....worst experience of my life.
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was discusting!, Filty, no towels, because towels were in the toilet.
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Les

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Shelly, Missouri

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Most disgusting place I’ve ever been!! This is the worst experience I’ve ever encountered. In the FIRST room I was checked into the sheets were dirty on both beds with bugs and particles from someone’s prior stay. Top covering blanket has stains on them.. I went and asked for another room and sorry I did.. upon opening the room door baby cockroaches ran across the wooden floor scattering. There were bugs everywhere in this room I didn’t even walk past the beds I had seen enough. Honestly with this Motel 6, they leave the light on I believe to keep from the bugs taking over the whole room. Staying here the guest should charge hotel a pet fee!! I do not see how the health dept allows this place to even be open. Covid 19 is least of a concern at this place. Now I’m battling to get my money refunded. I had to come there to Joplin for doctor appt. for cancer treatment so sadly this is the last thing I have needed to deal with. I’m hoping to be able to see a refund this week as I had to pay for another room after refusing to stay in this one. Was told 48 hours for refund now being told they can’t get ahold of right person to authorize refund.
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Shelly, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We would like to discuss your experience with you further, and ask that you reach out to our Guest Relations Team by using the Contact Us feature on the Motel 6 website. Lilith #Team6

2/10 Terrible

Sherry, Ks

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was nasty!!! Smoke detector was yanked out, molded food under beds, blood stains on walls, dirty nasty stained sheets, beds smelled of dog piss. Criminal element on the property. This was a waste of money!!!! The streets were cleaner then the room, also the inside door wasn't locked. I myself want a refund but obviously not going to get it, DONT STAY HERE PAY MORE FOR A BETTER ROOM ELSEWHERE
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Sherry, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Mikel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The motel 6 was disgusting ... the room smelled like smoke ... the sheets were dirty and stained .. the ac vent had mold .. the shower had hair on the walls... it was just nasty.. I use a cpap machine at night and it now blows smoke smelling air.. so now I have to get it cleaned ... ugh if I was motel 6 I would be ashamed to have my name associated with this motel ..
Dirty walls around the room
Stains
Mold and dust
Mold and dust
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Mikel, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
orrible place
Horrible no mini fridge no microwave Drunken parties Cops daily Paid online then clerk asked for debit card which she charged and cash Wifi didnt work
Stayed 1 night in Sep 2020
Response from Brand Experience Team on 9 Nov 2020
Hi Alice, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs *known issue
There was bed bugs in both of your rooms. Desk personnel were aware of the issue with no urgency or motivation to fix it. Cancelled the room for a refund to stay elsewhere.
Stayed 7 nights in Aug 2020

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Feces on bathroom wall, trash on floor, stains and holes on bedding, and they refused to give towels for 2 people. Room had towels for 1. We booked for 2. Tv remote brown, walls and floor dirty. Place was gross and dirty! Will not book motel 6 again!
Stains on bedding
Feces (poop) on wall next to toilet
Broken TV remote
Dirty shower
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 1 Sept 2020
Hi Cheryl, We are disappointed to learn that we fell short of your expectations. We take reports of poor housekeeping very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2020

2/10 Terrible

Brian, Ottawa ks

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was so dirty it made you’re feet black. The people in the room next to me was supper loud. There was only one Pillow and when we asked for another pillow they said they didn’t have any.
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Brian, We are disappointed to learn that we fell short of your expectations. We take reports of poor housekeeping very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Poor

Hailey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy!!
The room was filthy. Sink and shower weren’t clean, the floors weren’t swept and mopped. When room service came they only gave new towels nothing else. Very disappointing!
Stayed 3 nights in Aug 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Hailey, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Duane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy place
I booked a non smoking room. When I went to the room it was a smoking room. I then went to the front desk and asked for a non smoking room. The attendant said she could not change the room because I booked online. Nor would she give me a refund. I had to book at another hotel.
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Duane, Thank you for sharing your review. we would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Micha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel
Hotel was dirty. No hot water people hanging out drunking and doing drugs. We gave key back and left
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 25 Aug 2020
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

Robert Todd

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

John

Stayed 1 night in Aug 2020

2/10 Terrible

Myrna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never.Ever.Stay.Here
There was a stain that could have been ketchup or blood on the light switch by the door; there was obvious food debris on the upper left inside of the entry door; there was a disgusting used cotton ball adhering to the bathroom wall no where near a trash can; the clothes caddy was deteriorating at the bottom of the cabinet as if it were rotting in place; there was mold between the tiles in the shower; there were multiple burn holes in the covers of both beds; the room smelled as if the floor had been mopped with sour water; the curtain was torn. This place truly sucked.
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Myrna, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest.We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2020

2/10 Terrible

Tanya

Disliked: Cleanliness, property conditions & facilities, room comfort
No Frills is an Understatement
This was by far the most miserable night I've had since I can't even remember when. I really didn't expect much for the price and the "no frills" billing of this hotel. It wasn't extremely clean, the towels were thread bare (although I suppose that's good for exfoliation). The curtains don't block out enough light. Apparently revving your engines and racing from light to light is the new Joplin pastime. There was no insulation from the street noise. I don't even know how many times I woke up during the night. Now there is another building further back from the street. Perhaps that one is quieter. I'll never know because I have no intention on EVER staying here again. Oh, and the signal for the sattelite TV was very weak. Hard to get a good picture on some stations. On the other hand, the wifi worked great and they did have an ice machine.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Tanya, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with group
Housekeeping walked in before checkout time, while we were still in bed, although I called to them not to come in. They heard me. Then they told us to leave, and walked out leaving the door open. It was near checkout time but we get ready fast. This was inexcusable.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention, and would like to discuss your experience further. Please use the Contact Us feature on the Motel 6 website to connect with us. Lilith #Team6

2/10 Terrible

Dorian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wyndham should be ashamed
I guess you get what you pay for. Room was just nasty. cigarette burns on comforter. Towels were so dingy they were almost yellow and to top it off.... Paid for queen size bed, got full. Could not stay.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Dorian, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Angela, Joplin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was ok for the price but it seemed to have some drug activity going on. The lobby of the hotel was nasty and dirty
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Angela, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

NoWay, Your Town

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOO MUCH MONEY TO DEAL WITH THE MANGER MAN THE OLDER ONE! HIS HOUSEKEEPING GREAT HIS OTHER STAFF GREAT. HE JUST NEEDS A GOOD OLE' ASS WOOP'N!!
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Amy, Joplin, MO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches on the floor, dirty bed spreads with burn holes in them.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Amy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS. FILTH. UNCARING
During this unique Covid time; it is essential to be able to trust brands and their standards of cleanliness whilst on the move. THIS Motel 6 does not offer any standard or trust. The room was dirty with fingerprints on walls, dirt on doors and stains on the smelly sheets and blankets. Most horrifically though, is the infestation of BEDBUGS in the room. We vacated the room and the uncaring graveyard receptionist could not care less and was unsurprised by the BEDBUGS report. If you have any concerns about rooms being correctly sanitized or for that matter clean sheets and bug-free rooms...PlEASE STAY AWAY!!
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Travis, We’re very sorry to hear your expectations weren’t met. COVID-19 has placed constraints on our services; however, we are working hard to overcome these challenges. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okay

Amber

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy with my stay
The hotel is NOT clean! Shower was disgusting and there was a dead roach in the bathroom! I was scared I might even get bedbugs. I wont stay at another Motel 6 again if this is how they are kept.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 25 Aug 2020
Hi Amber, We are disappointed to learn that we fell short of your expectations. We take reports of poor housekeeping very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6