Hotel excellent. Kept immaculate and tidy. Breakfast was great. Lounge and bar area great too and staff went the extra mile to help. Added bonus of complimentary juice, water and biscuits in room. Not in the town centre which suited us fine. We took the metro 1 stop or a taxi (£5) to town. Would go back.
I stayed here for 1 night on my way home after attending a training course. Hotel reception and public areas were bright, modern and clean as was my room. Check-in/out was quick and efficient and staff friendly.
The room I stayed in had the usual facilities: TV, Tea / coffee facilities, good Wi-Fi signal and clean modern shower room. The entire hotel appears to have been completely renovated within the last couple of years.
"Best Western New Kent Hotel gives better service than hotel twice the price"
I stayed at 2 hotels in Newcastle: the Holiday Inn Jesmond for 1 night and the BW New Kent for 2 nights. Obviously a newly refurbished hotel such as the Holiday Inn Jesmond is going to have more style and gizmos, but I would definitely go back to the Best Western whereas I am not so sure about the HI. Both provided good breakfasts, but the BW breakfast was freshly cooked. However the shower in the Holiday Inn did not work properly "because too many people were showering at the same time", whereas this hotel provided a strong flow of constant hot water. More importantly the Best Western staff were actually interested in their guests. On balance therefore this hotel offers a better option than a hotel charging over twice as much (not counting the breakfast)!
Traveller from St Leonards on Sea
*Hotel completely non-smoking*Personally operated hotel in quiet suburban area, with a consistent reputation for good food …More
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