Lobby
Check availability

Reviews of Prima Park Hotel

Prima Park Hotel
2 Vilnay Street, Jerusalem

Reviews

7.4

Good

Rating 10 - Excellent. 92 out of 378 reviews" "
Rating 8 - Good. 139 out of 378 reviews" "
Rating 6 - Okay. 84 out of 378 reviews" "
Rating 4 - Poor. 31 out of 378 reviews" "
Rating 2 - Terrible. 32 out of 378 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean & very convenient
Stayed 6 nights in Dec 2023
Response from Imad on 22 Dec 2023
thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Aug 2023
Response from stephanie on 18 Sept 2023
thank you for choosing Prima Park.We are glad you had a wonderful stay with.We appreciate your feedback and we hope to see you soon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The room was pleasant. The bathroom was clean. The staff was responsive to any needs. I would stay there again.
Stayed 1 night in Aug 2023
Response from Imad on 25 Aug 2023
Thank you

10/10 Excellent

Ernesto Alberto, Martinez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the tram, easy parking, very convenient. Complete breakfast.
Stayed 6 nights in Aug 2023
Response from Imad on 25 Aug 2023
Thank you

8/10 Good

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 18 nights in May 2023
Response from Stephanie C on 18 Jul 2023
thank you so much

10/10 Excellent

Bill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is easy to find and located within walking distance of the tram station and Central Train Ststion. The dining area is large. The food is good with a wide variety of selections. The room on the 7th floor in which we stayed was clean and comfortable. However, the twin beds pushed together to make a queen bed were not long enough for me, who is 6’ plus.
Stayed 1 night in Jun 2023
Response from Stephanie C on 21 Jun 2023
thank you for your feedback

6/10 Okay

Emma

Stayed 1 night in Jun 2023
Response from Nadya on 4 Jul 2023
thank you for your feedback

8/10 Good

Emma

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from thank you on 13 Jun 2023
thank you

8/10 Good

Rina

Stayed 1 night in May 2023
Response from Stephanie C on 26 Jun 2023
thank you

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff.
Stayed 10 nights in Apr 2023
Response from stephanie c on 7 May 2023
thank you for your feedback

10/10 Excellent

Nontobeko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels around Jerusalem. A Kosher . Not very far from Harp of David Bridge, few walks to the station and Mamilla Mall..All was Ok but is in the dense area, other hotels very near it Slept 3 night.during Pasach/ Passover holidays 2023.
Stayed 3 nights in Apr 2023
Response from Thank you on 12 Apr 2023
Thank you for choosing Prima Park. We appreciate your feedback.

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and very helpful. Since we were in a rental car, it was easy enough to get to. The hotel is very nicely decorated and very accommodating. Can't say enough good about all the staff!!!!!
Stayed 5 nights in Mar 2023
Response from תודה on 8 Apr 2023
Thank you for your feedback and your warm words.

10/10 Excellent

Jeffrey L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night visiting nearby relatives. Very nice 4 star hotel. Easy 11 min walk from Yitzak Nevon train station. But is in the middle of nowhere and far from restaurants, shops or main Jerusalem sites. Served its purpose well. Only stay if you have business in Kiryat Moshe ( is close to Kinesset and Supreme Court. Otherwise stay in better situated hotel.
Stayed 1 night in Feb 2023
Response from Management on 4 Feb 2023
Thank you for the review

10/10 Excellent

Abraham

Stayed 1 night in Jan 2023
Response from Imad on 26 Nov 2023
thank you

8/10 Good

Avichai

2/10 Terrible

Batya

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2022
Response from Michael on 30 Dec 2022
Thank you Asad!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic Hotel in Jerusalem (staff, food, tours)
I can highly recommend this hotel for 4 solid things I loved: 1. Wonderful staffs (reception: #1 is Michael Feigne, then Shereen, Muhammad, Kamar / restaurant: Khalid, Taseer, Omar, Khalil / Housekeeping is fast and courteous/the filipino ladies housekeepers also kind) 2. Delicious food both breakfast & dinner especially on Friday & Saturday (not to miss). Tasty and several options. The restaurant has very appetizing atmosphere too. Good decor. 3. Strategic location. It is walking distance to the Light Train (Kiryat Moshe station). This is not close to the old city but good enough because of the train. And most of all…. 4. Rent-a-Guide tour company picks up and drops off in this hotel. This is very convenient and this tour company is amazingly excellent.
Restaurant
Freshly baked breads
Yummy food
Hotel outside
Stayed 5 nights in Dec 2022
Response from Michael on 22 Dec 2022
Jenny Thank you! Hope to see you again at the Prima park hotel!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful.The only downside was that the room was cold as there was no heating.
Stayed 7 nights in Nov 2022
Response from Michael on 29 Nov 2022
Thank you Michael for your review!

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Basic accommodations
Stayed 1 night in Nov 2022
Response from Michael on 28 Nov 2022
Thank you Max for your 4 star review

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and experience. Very helpful and friendly staff
Stayed 7 nights in Nov 2022
Response from Michael on 28 Nov 2022
Thank you Esther for you review!

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and helpful
Stayed 5 nights in Nov 2022

10/10 Excellent

Julee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe
Response from Michael on 10 Nov 2022
Thank you Julee, hope to see you again

10/10 Excellent

raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing
Stayed 7 nights in Oct 2022
Response from Michael on 21 Oct 2022
Dear Raymond,On behalf of our amazing staff, thank you for choosing choosing Prima park!

10/10 Excellent

Haim

Stayed 8 nights in Sep 2022
Response from Michael on 13 Oct 2022
תודה רבה, חיים!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Michael on 17 Sept 2022
Thank you Josue, for your very great review!

10/10 Excellent

yakov

Stayed 1 night in Sep 2022
Response from מיכאל on 4 Sept 2022
תודה רבה על המשוב!

2/10 Terrible

paulina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful & friendly
Stayed 2 nights in Jul 2022
Response from Michael on 5 Aug 2022
Thank you, Timothy!

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Thanks for everything
Stayed 6 nights in Jun 2022
Response from Michael on 29 Jul 2022
Thank you kindly!

8/10 Good

Renai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!!
I stayed at Prima Park 5/12/22-5/18/22 and the staff made it feel like home. This was my first time in Israel and I'm glad I picked such a great place to stay. I have asthma and when I advised the front desk I smelled smoke in my room Naveen quickly moved me to another room and apologized (although it's definitely not her fault that guests break rules). I really appreciated her quick response and friendly demeanor during every interaction. All the staff I encountered were courteous and helpful. I would definitely recommend this hotel!!
Stayed 5 nights in May 2022
Response from Michael on 30 Jul 2022
Thank you Marco's, On behalf of our staff we appreciate you staying in our Prima Park Hotel! Kind regards, Michael

8/10 Good

Renai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from A.K on 22 May 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and knowledgable. Helped us find dinner options when the city was closed for Shabbath. The dining room was large with a great buffet for both breakfast and lunch. The halls and main areas could use a fresh coat of paint but the rooms were clean.
Stayed 2 nights in Mar 2022
Response from A.K on 29 Mar 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

10/10 Excellent

David

Stayed 1 night in Mar 2022
Response from A.K on 29 Mar 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish it could have been a better stay
When I was at check in and I gave the recipients my passport she told me it was not real and it was very disrespectful because I said please try it again and it worked. Plus I Was not so happy with the room at all, I was looking for a hotel that has a bathtub and when I got to my room there was no even though it says on the Hotels.com page that it does have one There was no welcoming drink or anything in the room when we arrived The carpets were stained and so was part of the bedding which made us very uncomfortable.
Stayed 1 night in Feb 2022
Response from A.K on 9 Mar 2022
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khwies

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima Park in Jerusalem
Clean, quiet room. Helpful staff. Great location.
Stayed 7 nights in Nov 2021
Response from A.K on 6 Dec 2021
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Prima Park
Clean, quiet room. Very accommodating staff. Israeli breakfast with many delicious choices. Location very convenient.
Stayed 7 nights in Nov 2021
Response from A.K on 6 Dec 2021
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

10/10 Excellent

Ariel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I came with a friend, the hotel is great! Location, staff, clean and great room Will be back every time I’ll stay in Jerusalem
Stayed 1 night in Sep 2021
Response from A.K on 18 Nov 2021
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram kareem

8/10 Good

German

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall decent. Bad noise isolation
Breakfast was as expected. Front office lady was very nice and helpful. When calling them the day prior to arrival, I had to call 5 times to get an answer (at 11pm), and then the lady who answered was unpleasant and not helpful at all. The rooms were nice but the bed was just ok. The mainly bad part was that the windows facing the main road were poorly isolated and those who slept in them had problems sleeping.
Stayed 1 night in Sep 2021
Response from A.K on 2 Oct 2021
Dear Guest Thank you for staying at The Prima Park Hotel, and thank you for taking the time to write us this review. every review is important to us so we can work on getting better. We will address the issues you brought up to our attention, and improve them in the future. Regards, Akram Khweis

10/10 Excellent

Ravi

Stayed 1 night in Jun 2021
Response from A.K on 22 Jun 2021
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from A.K on 16 May 2021
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

6/10 Okay

Mordechai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from akram kareem on 5 Mar 2020
Dear Guest Thank you for staying at The Prima Park Hotel, and thank you for taking the time to write us this review. every review is important to us so we can work on getting better. We will address the issues you brought up to our attention, and improve them in the future. Regards, Akram Khweis

8/10 Good

Rhonda, edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived. Day after Valentine’s Day and received a heart shaped cake and a bottle of wine unexpectedly in the day. It was a nice touch
Stayed 1 night in Feb 2020
Response from A.K on 5 Mar 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

6/10 Okay

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from akram.k on 19 Jan 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

6/10 Okay

Erica

Stayed 1 night in Dec 2019

10/10 Excellent

ADIR

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mazing service
The hotel has great staff and amazing service. They spoiled us with a cake in the room, 2 glasses of wine and great helpfull service, and even made a room with free drinks and snacks for a big group of guests which came to take exam near by. The room was big enough with comfortable bed in a renovated decoration and diverse breakfast and good fiwi. The only cons was the noise from outside (the main road) which some people might find interrupting. Also, The room can be a bit more cleaner.
Stayed 1 night in Dec 2019
Response from akram.k on 19 Jan 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they gave me a handicap room!! so what you think me to say??
Stayed 1 night in Oct 2019
Response from Akram K on 29 Oct 2019
Dear Guest Thank you for staying at The Prima Park Hotel, and thank you for taking the time to write us this review. every review is important to us so we can work on getting better. We will address the issues you brought up to our attention, and improve them in the future. Regards, Akram Khweis

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Akram K on 24 Oct 2019
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room description says the room accommodates 2 adults, but the hotel charges a $35 surcharge per night when 2 adults share the room with 2 twin beds. The room is clean with a mini fridge. The air conditioning works great while in the room but shuts off after 3 hours with no movement. This means it will shut off while you are sleeping and wake up to a hot room. It also shuts off if you leave the room during the day. It takes over one hour to cool off. The light rail Tram station is directly behind the hotel and convenient. The free breakfast is also very good with only Kosher options ( no meat of any kind) but plenty of cheeses and eggs.
Stayed 5 nights in Sep 2019
Response from Akram K on 11 Oct 2019
Dear Guest Thank you for staying at The Prima Park Hotel, and thank you for taking the time to write us this review. every review is important to us so we can work on getting better. We will address the issues you brought up to our attention, and improve them in the future. Regards, Akram Khweis

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2019
Response from Akram K on 11 Oct 2019
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis