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Reviews of Lev Yerushalayim

3 out of 5
Lev Yerushalayim
18 King George St., Jerusalem

Reviews

7.2

Good

Rating 10 - Excellent. 95 out of 446 reviews" "
Rating 8 - Good. 175 out of 446 reviews" "
Rating 6 - Okay. 99 out of 446 reviews" "
Rating 4 - Poor. 46 out of 446 reviews" "
Rating 2 - Terrible. 31 out of 446 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph, Brookline

Travelled with partner
Liked: Amenities, property conditions & facilities
Cleaner & more improved/updated than its reputation. Please use my initials, if you’re going to quote me, not my name.
Stayed 12 nights in Mar 2024

10/10 Excellent

Norman

Stayed 3 nights in Dec 2023

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness
The hotel is an OK 3 stars, well located, a little old. The breakfast is good
Stayed 3 nights in Sep 2023

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok place, nasty staff
The place is centrally located and accessible to many locations. Main destinations are easily walkable if desired. The place itself is nice. The problem was the staff. They were extremely rude to me and my family. The girl at the counter took 30 minutes to attend us, just chitchatting on the phone. The guy at the restaurant harassed us our entire stay during breakfast questioning our payment status even after confirming we were covered. We did not feel welcomed and honestly couldn't wait to leave.
Stayed 3 nights in Oct 2023

6/10 Okay

daniel

Liked: Staff & service
Older property. There was a kitchenette but not one cup—-paper, plastic, other. The countertop had not been dusted before my stay. I do not know what happened to my room before I stayed but the key would not work for me—-or a cleaning person I asked for help. A maintenance man helped me in. There was a non functioning safe in the room—-issue during shabbos when you cannot carry your passport of wallet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ofer

Business traveller, Travelled with family
Amazing Breakfast, Fantastic Location
The renovated facility feels nicer and more accommodating than before! The breakfast is amazing and the location (Near Machine Yehuda and the Old City) is fantastic!
Stayed 2 nights in Aug 2023
Response from khalil on 22 Aug 2023
Dear oferthank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedbackregards

4/10 Poor

Idan

Stayed 2 nights in Aug 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Jerusalem
I found the accommodation very spacious and the service was excellent...the breakfast was absolutely delicious and very plentiful with a great choice of delicacies...Really enjoyed my stay...staff were very helpful and friendly...fantastic location as well
Stayed 2 nights in Aug 2023
Response from khalil on 22 Aug 2023
Dear Ruth We can’t thank you enough for the kind words about the service , Your review means a lot to us

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We would stay here again
Stayed 13 nights in Jul 2023
Response from khalil on 22 Aug 2023
Dear Normanthanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you againregards khalil G.Manager

2/10 Terrible

Naveed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Average hotel no stars I recommend
Stayed 5 nights in Aug 2023
Response from khalil on 22 Aug 2023
Dear Naved,Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts

6/10 Okay

allan

Stayed 2 nights in Aug 2023
Response from khalil on 22 Aug 2023
Dear Allan,Thank you for taking the time to review your experience

6/10 Okay

David, CLIFTON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overall condition of property is very poor needs a lot of maintenance and is poorly kept the rooms and facilities were filthy. we stayed three days and the rooms were not cleaned even after we asked. we had to get toilet paper and towels from the front desk. the included breakfast was a standout as very nice but overall you get what you pay for. location is good but the rest leaves a bit to be desired.
Stayed 3 nights in Aug 2023
Response from khalil on 22 Aug 2023
Dear Davidthanks for sharing your feedback. We’re sorry your experience didn’t match your expectationsregards

6/10 Okay

Nikolay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room did not have any nightstands, no hangers, no garbage cans ( one tiny one in bathroom) no hairdryer - had to ask for one, kitchen in room had no utensils or kitchen stuff. Dining room tables and utensils are durty. We paid a lot of money for this kind of service. The good thing is there is plenty of beds if traveling with family.
Stayed 7 nights in Jul 2023
Response from khalil on 22 Aug 2023
Dear Nikolay,Please know that we will be addressing this review with the team so they can learn from it and do better in the future!Thank you for bringing this to our attention

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel . Everything is wrong probably bad management
Stayed 2 nights in Jun 2023
Response from Lev Jerusalem Hotel on 12 Jul 2023
Hello David,Sorry to hear that you had unsatisfying experience with our hotel. We are working on the improvement of the facilities.Best Regards

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stay Away from this hotel
Terrible hotel. Door lock did not work and had to be repaired. Insufficient hot water for shower and slow drain in bathroom sink. Bed was very comfortable and breakfast was very good. Front desk staff were often away from the desk and sitting in room behind the front desk Location is excellent. Got the money, not worth it.
Stayed 3 nights in Jun 2023
Response from Lev Jerusalem Hotel on 12 Jul 2023
Hello Barry,Sorry to hear that you had unsatisfying experience with our hotel. We are working on the improvement of the facilities.Best Regards

8/10 Good

Dalia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Lev Jerusalem on 25 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Lev Jerusalem on 25 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review and would like to know what was the reason for such a low rate. Best Regards

10/10 Excellent

Jeffery L Myers

Stayed 10 nights in Jun 2023
Response from Lev Jerusalem on 20 Jun 2023
Dear Jeffery,Thank you for taking your time to rate us.We appreciate your review. Best Regards

8/10 Good

Jeffery L Myers

Stayed 10 nights in Jun 2023
Response from Lev Jerusalem on 19 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

8/10 Good

Marcia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
breakfast variety was fine. Room was o.k. but bathroom door did not have molding and needed painting, difficult to get t.v. channels we wanted on both t,v. sets in English hotel staff was cooperative
Stayed 5 nights in Jun 2023
Response from Lev Jerusalem Hotel on 12 Jul 2023
Hello Marcia,Thank you for taking your time to review us.We appreciate it.Best Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of the city
Convenient location. Comfortable stay. I recommend it.
Stayed 1 night in Jun 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

8/10 Good

Janu

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location. Old facility.
Stayed 3 nights in May 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

4/10 Poor

Hailyn, Mississauga

Travelled with family
Disliked: Cleanliness, staff & service
Staff were unfriendly and not accomodating except for Gavriel who gave his best. Thank you Gavriel and keep it up!
Stayed 2 nights in May 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards

10/10 Excellent

Sabena

Liked: Cleanliness, room comfort
Great price, great location!
Room was updated. Halls in pretty bad shape. Arrived at 11:00am and did not get a room till 2:15. Called and left a message 3x and no one returned call. Wanted to ask if we can come early.
Stayed 1 night in May 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards,

6/10 Okay

Igor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards,

8/10 Good

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and breakfast option. Centrally located to all sites.
Stayed 4 nights in Apr 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards,

8/10 Good

Camelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards,

4/10 Poor

Steven

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location Hotel is not being maintained and the air conditioning was not working
Stayed 3 nights in Apr 2023
Response from Lev Jerusalem on 15 Jun 2023
Dear Guest,Thank you for taking your time to rate us.We appreciate your review. Best Regards,

8/10 Good

Lian Li

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location if you want to go any place, bus .. all available for you
Stayed 2 nights in Feb 2023
Response from Lev Jerusalem on 12 Mar 2023
Hello Lian,Thank you for your review. We were glad to host you :) Best Regards, Reception Department

4/10 Poor

Peter, Lake In The Hills

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very old property. Room was dirty. Missing tiles in the bathroom. Sticky floor, hair in the bed, dirty sheets. I would not recommend this hotel to anyone. Location is great. Walking distance (30 min walk) to Jerusalem old town.
Response from Lev Jerusalem on 12 Mar 2023
Hello Peter,Thank you for your review. We will take this into account and work on the improvement. Best Regards, Reception Department

6/10 Okay

Avraham

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2023

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service
Overall, while much is attractive, and they have recently made improvements, unfortunately their apparent lack attention to maintenance and keeping things working, fixed,… is sad and beginning “to show”. While overall staff is very good and responsive, we couldn’t get our tv working, original help was hard to get and wrong and it took two visits and several hours to “get it right”
Response from Reception Department Lev Jerusalem on 22 Dec 2022
Hello Albert, Thank you for your review, we were glad to host you. Best Regards

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be returning
Although this hotel could use some updating what bothered us more was how unhelpful the staff was. The hotel was either running heat or air conditioning and so there was no ability to control the temperature in our room. The only other option was to open a window and there was noisy construction outside all day from early in the morning. Needless to say, it was not a restful trip.
Stayed 4 nights in Nov 2022
Response from Reception Department Lev Jerusalem on 22 Dec 2022
Hello Rachel, Thank you for your review and sorry to know you had this experience. We appreciate you taking time to rate us. We will take this into account.

10/10 Excellent

Bill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to be near Ben Yehuda Shopping District and near Mahaneh Yeudah Market. Easy walk to Jaffa gate and the Old City/Kotel
Stayed 2 nights in Nov 2022
Response from Reception Department Lev Jerusalem on 20 Nov 2022
Hello Bill,Thank you for your review, we were glad to host you :)

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking? No true no parking on property and if you arrive on Shabbat no one can help you on check in answer phone etc no help for indicator, plus property condition is poor
Response from Reception Department Lev Jerusalem on 13 Nov 2022
Hello Jose,We do not have a parking lot as it stated on the property description and we have a reception representative 24/7, so we would like to hear from you with what you didn't receive help

6/10 Okay

suri

Liked: Staff & service
Disliked: Property conditions & facilities
Old smelly
Response from Reception Department Lev Jerusalem on 6 Nov 2022
Hello Suri, We appreciate you taking time to rate us. We will take this into account.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Reception Department Lev Jerusalem on 16 Oct 2022
Hello Glenn, Thank you for your review, we appreciate you taking time to rate us.

6/10 Okay

Immanuel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the lift and passages had a most unpleasant odour...front desk said this was related to the underground garage and some AC ventilation odour. Room was fine tho, basic but comfy enough and good value for money
Stayed 1 night in Sep 2022
Response from Reception Department Lev Jerusalem on 16 Oct 2022
Hello Immanuel, Thank you for your review, we appreciate you taking time to rate us. We will take this into account.

4/10 Poor

abby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty House keeping never showed up despite us requesting for them to come. Some of the people at the front desk are very nice and some make things so difficult
Stayed 9 nights in Jul 2022

4/10 Poor

Afick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. It’s a very budget property. But unfortunately not well maintained and the smell can be overpowering.
Stayed 3 nights in Jul 2022

4/10 Poor

Harvey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointed
Had to change rooms 3 times. First room had someone elses clothes in it and no bed sheets. 2nd room same night as arrival no safe. Shower was broken and place literally falling apart. Slept there that night hoping to change next day. 3rf room adequate but missing bedsheets and safe broken this room came after long confrontstion with front desk
Stayed 3 nights in Jun 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like how some of the guests or public would litter around the Lev Yerushalayim. I liked everything else about Lev Yerushalayim, their staff, the grounds and their service. It is an amazing hotel.
Stayed 8 nights in Jun 2022

8/10 Good

Yris

Stayed 1 night in Jun 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Aryeh

Stayed 2 nights in Apr 2022

6/10 Okay

Gary

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
One star.
Great in concept, all suites, but run down. Only 2 men to clean the 100 rooms and everything. Skeleton crew: 1 person at the desk. One person on reservations. No food service during the week, only on weekends.
Stayed 3 nights in Mar 2022

4/10 Poor

chaim

Stayed 1 night in Feb 2022

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022