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Reviews of Leonardo Plaza Hotel Jerusalem

5 out of 5
Leonardo Plaza Hotel Jerusalem
Harav Avida 1, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 262 out of 696 reviews" "
Rating 8 - Good. 207 out of 696 reviews" "
Rating 6 - Okay. 116 out of 696 reviews" "
Rating 4 - Poor. 64 out of 696 reviews" "
Rating 2 - Terrible. 47 out of 696 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and excellent food
Stayed 2 nights in Mar 2024
Response from Ronit on 31 Mar 2024
Thanks a lot

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ronit on 20 Mar 2024
Thank you

10/10 Excellent

Tzivia

Stayed 3 nights in Feb 2024
Response from Ronit on 31 Mar 2024
Thanks a lot

10/10 Excellent

chananya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024

10/10 Excellent

miryam

Liked: Cleanliness, staff & service, property conditions & facilities
I looooved how everyone was treated!!! They were attentive. They eere helpful
Stayed 2 nights in Jan 2024
Response from Ronit on 22 Jan 2024
Thank you very much for this great review!Hope to see you again soon.Regards Ronit

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Ronit on 4 Jan 2024
Thanks a lot

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I come back to the Leonardo Plaza time and again. There is no better location for accessing food, shopping and the sites. The staff are superb and go out of their way to make everyone’s stay excellent.
Response from Ronit B on 27 Dec 2023
Dear Miriam,Thank you so much for this 5-star review. We really appreciate you being ourguest and helping to share the world about us. We’re looking forward to seeing you again soon.Sincerely,Ronit B. Guest relations manager

8/10 Good

Ephraim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Ronit B on 27 Dec 2023
Dear EphraimThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest Relations Manager

8/10 Good

perla

Stayed 4 nights in Dec 2023
Response from Ronit B on 27 Dec 2023
Dear Perla Thank you so much for taking the time to leave us a rating.Sincerely,Ronit B. Guest relations manager

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Excellent location. Property needs a bit of a refresher. Otherwise, clean and convenient rooms.
Stayed 4 nights in Dec 2023
Response from Ronit B. on 27 Dec 2023
Dear EdwardThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest relations manager

8/10 Good

Ramin

Stayed 4 nights in Oct 2023
Response from Ronit on 14 Oct 2023
Thank you

8/10 Good

isaac, Bal Harbour

Liked: Staff & service
Good location Quite old. dated
Stayed 1 night in Sep 2023
Response from Guest relations manager on 27 Sept 2023
Thank you for the review.Hope to see you again soonRegards,RonitGuest relations manager

10/10 Excellent

Risalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stress free family vacation !!!
The exceptional time we had at your hotel was enhanced by the delicious food for Shabbbos , and of course, the daily breakfasts that started our day in a fulfilling way.Yusef and his excellent team in the dining hall made the whole experience stress free. Keep up the good work.
Stayed 2 nights in Aug 2023
Response from Ronit on 31 Aug 2023
Dear RisalynThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest relations manager

10/10 Excellent

Chavie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Great stay!
Stayed 1 night in Aug 2023
Response from Ronit on 31 Aug 2023
Dear ChavieThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest relations manager

2/10 Terrible

Chaya

Stayed 2 nights in Aug 2023
Response from Ronit on 11 Sept 2023
Dear Chaya, thanks for sharing your rating. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Faygie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Roni on 20 Aug 2023
Thank you for the review

6/10 Okay

Yosef

Stayed 3 nights in Aug 2023
Response from Ronit on 31 Aug 2023
Dear YosefThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest relations manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For us, this is the best hotel: location, rooms meet our needs, pool, value for the money and staff is always gracious, curteous, respectful amd accommodating
Stayed 2 nights in Jul 2023
Response from Ronit B on 30 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We appreciate it. Hope to see you among our guests again soon.sincerely, Ronit B. Guest relations manager

10/10 Excellent

ELI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ronit on 30 Jul 2023
Dear Eli, The team here at Leonardo Plaza Jerusalem Hotel is thrilled to receive such a great rating, thank you. we love to see you again among our guests.Sincerely, Ronit B. Guest relations manager

4/10 Poor

Moshe

Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Ronit on 28 Jul 2023
Dear MosheThank you for the review. We will appreciate it if you will let us know why you rated us a low grade. You can write to me anytime and we will try to sort this out. Best regards, Ronit b. Guest Relations MGR

4/10 Poor

David, Flushing

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was no Coustmer service.
Stayed 2 nights in Jul 2023
Response from Ronit on 16 Jul 2023
Hi We are sorry you did not enjoy your stay.We will be happy if you could call us to hear more details on the matter. Best RegardsRonit

10/10 Excellent

yocheved

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast!
Stayed 1 night in Jul 2023
Response from Ronit on 16 Jul 2023
Dear yochevedThank you so much for this great review.We're glad that you enjoyed your stay and hope to see you again soon.Nest RegardsRonitGuest relations MGR

8/10 Good

Chaim

Travelled with family
Liked: Cleanliness
Place is outdated but breakfast is great!
Stayed 3 nights in Jul 2023
Response from Ronit on 11 Jul 2023
Thank you for your review.

10/10 Excellent

eva

Stayed 3 nights in Jul 2023
Response from Ronit on 30 Jul 2023
Dear Eva, Thank you so much for taking the time to leave us a 5-star review.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest relations manager on 9 Jul 2023
Dear JackThank you so much for this great reviewRegardsRonitGuest relations manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay!
The hotel is in a great location! It is near transportation, restaurants, shopping and Old City! The employees were very helpful and welcoming. Breakfast had a nice variety of foods. Our room was comfortable and clean. Nice amenities! We had a nice spread of goodies and a welcome note from general manager with her cell phone if we needed anything! Nice touch! We will go back!
Stayed 3 nights in Jul 2023
Response from Ronit- Guest relations manager on 9 Jul 2023
Dear SusanThanks so much for sharing your experience with us. We hope to see you again soon.Regards,Ronit B. Guest relations manager

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location abutting Independence Park, close to Mamilla Mall and Old City (10 minute walk). Charming restaurant, Deja Bu, 5 minute walk way. Staff helpful and accomodating. Excellent breakfast. Clean, well-appointed rooms.
Stayed 3 nights in Jun 2023
Response from Guest relations manager on 25 Jun 2023
Dear John,Thank you so much for this great review.We glad you enjoyed your stay at the Leonardo Plaza Jerusalem hotel and we hope to see you back soon.RegardsRonit

4/10 Poor

Oliver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was clean and very conveniently located. However, staff very unfriendly and food was atrocious.
Stayed 5 nights in May 2023
Response from Ronit on 9 Jun 2023
We would like to know more, please call me at the hotel, this is not what we strive toRegards, Ronit Guest Relations Manager

6/10 Okay

Ezra

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Ronit on 8 Jun 2023
Thank you for the review.

8/10 Good

Angelo

Close to where i wanted to be
Stayed 3 nights in Jun 2023
Response from Guest relations manager on 25 Jun 2023
Dear AngeloThank you for the review.Hope to see you again soonRegards,Ronit

4/10 Poor

anna, new york

Disliked: Staff & service, property conditions & facilities
Great location, great breakfast. The room is old and run down, definitely not “five star luxury hotel” as advertised! The negatives- the workers don’t speak English. They knock at 9.30pm to drop something off for you that was meant for an other room. You ask them for water and they don’t understand what you are saying. They knock at 7.45am to ask when you are checking out, but they don’t understand your answer. They have a nespresso machine in the room, but only 4 pods are complimentary and this information is not disclosed anywhere. When you ask the front desk for more pods they say there’s an extra charge for the pods and for the water. Are they kidding ?!
Stayed 3 nights in May 2023
Response from Ronit Guest relations Mgr on 19 May 2023
Dear Anna, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our great location and delicious breakfast, However, we are sorry to hear that your experience did not meet your expectations. Regarding the language barrier with the staff, our team at the hotel speaks English and we will of course check this issue in this specific case. Regarding the complimentary Nespresso pods and water. It is our aim to provide transparent information about our services, We do have a sign attached to all the coffee machines in our rooms with all the necessary details about the complimentary pods, and the price for extra, furthermore, our guests do enjoy having free water every day which is served to their room. However, we do apologize for any miscommunication you experienced during your stay. We understand the importance of effective communication and we will make sure to check this issue. We hope that you would consider giving us another opportunity to provide you with the exceptional experience that you rightfully expect from a five-star luxury hotel.If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. Your satisfaction is our top priority.Regards,RonitGuest relation Mgr

8/10 Good

Avrohom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in May 2023
Response from Ronit on 15 May 2023
Thank you for the review

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free breakfast was very good
Stayed 3 nights in Apr 2023
Response from Ronit on 27 Apr 2023
Dear Jack,Thanks so much for your kind words and for leaving such an excellent review. You are welcome back as one of our guests any time soon.Sincerely,Ronit B. Guest relations manager

2/10 Terrible

Isaac

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no a/c in the hotel
Stayed 1 night in Mar 2023
Response from Ronit on 20 Mar 2023
Dear IsaacWe’re so sorry that your experience did not match your expectations.RegardsRonit

10/10 Excellent

Avrahom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Kept Secret in Jerusalem
From the moment we arrived we were welcomed with a smile and the front desk could not do enough for us. We arrived late at night and they sent up a light dinner.
Stayed 7 nights in Mar 2023
Response from Ronit on 15 Mar 2023
Dear Avrahom, Thank you for your review. We will share this with the Hotel team to let them know how we are doing.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

RACHEL

Travelled with family
Liked: Cleanliness, staff & service
We were very happy with our stay. Thank you Ronit and incredible the front desk staff for working hard to make sure all was great - which was! The breathtaking view from my room over the old city was worth the trip.
Response from Ronit on 15 Mar 2023
Dear Rachel, Thank you for your review. We will share this with the Hotel team to let them know how we are doing.Sincerely, Ronit B. Guest relations manager

8/10 Good

Ca

Stayed 4 nights in Mar 2023
Response from Ronit on 27 Apr 2023
Thanks so much for leaving a good review. You are welcome back any time soon.Sincerely,Ronit B. Guest relations manager

8/10 Good

Tzivia

Stayed 4 nights in Feb 2023
Response from Ronit on 6 Mar 2023
Dear Tzivia, Thank you for the review, Hope to see you again soon. Regards, Ronit

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 9 nights in Jan 2023
Response from Ronit on 9 Feb 2023
Dear IrisThank you for the review.Hope to see you again soon.Regards,Ronit

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Disappointed with front desk management
The staff was rude Surely and unaccommodating The woman receptionist on the day shift gave attitude and failed to inform housekeeping to come clean my room… Quite disappointed with the service of the hotel. The only redeeming quality is Mr. Yousef who is the banquet manager and has always been so friendly, helpful and accommodating.
Stayed 5 nights in Jan 2023
Response from Ronit on 5 Feb 2023
Dear TamarYour comments have been taken under advisement and the necessary adjustment will be implemented.We hope to see you soon as our returning guest. Best regards,Ronit

10/10 Excellent

LEVI

Stayed 5 nights in Jan 2023
Response from Ronit on 6 Mar 2023
Dear Mr. LeviThank you so much Hope to see you again soon Regards, Ronit Guest Relations manager

6/10 Okay

Charles

Stayed 1 night in Jan 2023
Response from Ronit on 6 Mar 2023
Dear Charles, Thank you for your review.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. The service was great!
Stayed 7 nights in Jan 2023
Response from Ronit on 5 Feb 2023
Dear Susan,Thank you for your review. We will share this with the Hotel team to let them know how we are doing.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

Melissa

Stayed 3 nights in Jan 2023
Response from Ronit on 6 Mar 2023
Thank you so much Hope to see you again soon Regards, Ronit Guest Relations manager

10/10 Excellent

audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful, especially the manager Ronit . She makes sure we are satisfied and everything is to our liking ! Thank you Ronit
Response from Ronit on 5 Feb 2023
Dear Audrey,Thank you for your review. We will share this with the Hotel team to let them know how we are doing.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, walk to major shopping & tourist destinations. Very freindly and helpful staff. Good size rooms and large airy lobby.
Response from Ronit B. Guest relations manager on 5 Feb 2023
Dear Edward,Thank you so much for this great review. We appreciate you being our guest and helping to share the word about us. We’re looking forward to seeing you again soon.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Year at the Leonardo Plaza
This is my 3rd year staying at the Leonardo Plaza, Jerusalem. I love everything about it. Great location, nice, clean rooms, nice views, and friendly, helpful staff. One of the most if not the most bountiful kosher breakfast in the world. Fully outfitted gym. Nice davening and restauurantat the hotel.
Stayed 1 night in Dec 2022
Response from Ronit on 16 Dec 2022
Dear Steve,Thanks so much for your kind words and for leaving such an excellent review. You are welcome back as one of our guests any time soon.Sincerely, Ronit B. Guest relations manager

10/10 Excellent

samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and excellent amenities.
Stayed 4 nights in Dec 2022
Response from Ronit on 10 Dec 2022
Thank you so much.Hope to see you again soon

6/10 Okay

Erwin, Gilroy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service is something that is missing tremendously; their service is harsh and not friendly at all. I walked to the front desk many times, and I left empty-handed. For example, I asked for a Taxi that I could pay with a credit card, I did not have cash, and the first person told me yes, I can get you one. When I came down and ask for the taxi, they said NO Taxi takes credit cards, I took Uber, and no problem. Room service does not speak English at all, is hard to place an order and get what you want.
Response from Ronit on 10 Dec 2022
Dera Erwin,Thank you for the review.We're sorry you had a not good experience with the service.Your comments have been taken under advisement and the necessary adjustment will be implemented.We hope to see you soon as our returning guest, we promise you'll have a better stay.Best regardsRonit Guest Relations manager

8/10 Good

Jeffrey Neil