Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Reviews of The Inn Boutique

3 out of 5
The Inn Boutique
Queens Road, St. Helier, Channel Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 653 reviews" "
Rating 8 - Good. 256 out of 653 reviews" "
Rating 6 - Okay. 58 out of 653 reviews" "
Rating 4 - Poor. 13 out of 653 reviews" "
Rating 2 - Terrible. 5 out of 653 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly Boutique Hotel
Fantastic staff and a great location, such a shame they are going to close as I would book again for my next business trip
Stayed 3 nights in Sep 2023

8/10 Good

D

Stayed 1 night in Sep 2023

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time. The staff were great - so friendly and helpful. Special mention for Delilah, who was really super.
Stayed 4 nights in Jul 2023
Response from The INN Team on 8 Aug 2023
Dear Inga,Thank you kindly for your review. We are glad to hear you enjoyed your stay with us and our hospitality. Thank you for your lovely review. We are looking forward to having you back INN again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Amenities
Excellent location, extremely friendly, helpful staff. Breakfast was very good, didn’t have an evening meal but it looked good. The bar was great, again very friendly and talkative and SKY sport was available when requested. We will definitely book again for our next visit.
Stayed 3 nights in Jul 2023
Response from Martin V on 1 Aug 2023
Dear Stephen,Thank you very much for your lovely review. We are glad you enjoyed your stay and are looking forward to having you INN again.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay with dog
Lovely stay, beautiful food, very helpful staff, only negative point is thin walls, could hear man in next room in the bath washing & then snoring like was in the same room 🤔
Stayed 4 nights in Jul 2023
Response from Martin V on 29 Jul 2023
Dear Leanne,Thank you very much for your lovely review and constructive remark regarding our walls :) We are always working tirelessly to improve and make sure our guests leave happy. Hopefully, we see you INN again soon.

6/10 Okay

Christian, London

Disliked: Property conditions & facilities
We got this at an ok price. However the room was tiny. We asked in the evening before if the not working lamp on the desk can be fixed. No luck until we left 2 days later. When looking to plug in electricity lots of dust under the bed and bedside tables. Restaurant was closed at the first half of the week. So had to walk around town at 9pm to find food (don’t arrive late). Breakfast is limited. I can see staff is trying. Needs some serious sprucing up.
Stayed 2 nights in Jul 2023
Response from Martin V on 26 Jul 2023
Thank you for your review Christian,I am sorry to hear you had some issues with our lighting that it was not resolved quickly enough and that your room was not to your liking. Unfortunately, Jersey being a small island something have the tendency to drag along and only certified electricians are allowed to touch any of our electrics so we need to wait for them. Regarding the room size, I believe our rooms are similar to our competitors and perhaps even better. They do come in different variants, so if you ever find yourself back in Jersey and decide to stay with us, kindly speak with reception prior to your arrival and we will do our best to give you the best room to suit your needs. I will speak with our housekeeping team and make sure they receive your feedback about their dusting skills. I would have to disagree with you regarding our restaurant being closed for the first half of the week - Our restaurant is closed only on Mondays so our team can take a well-deserved break. Any other night we are wide open and very happy to take as many bookings as possible :)

8/10 Good

Purvesh

Stayed 1 night in Jun 2023
Response from Martin V on 26 Jul 2023
Thank you kindly for your score, we hope to see you again :)

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all staff members who are friendly and go the extra mile.
Stayed 3 nights in Jun 2023
Response from Jason H on 4 Jul 2023
Hello Sarah,I hope this email finds you well.Thanks so much for all the lovely comments, its appreciated :)

2/10 Terrible

George

Stayed 1 night in Jun 2023
Response from Jason on 2 Jul 2023
Hello George,I hope this email finds you well. You never actually stayed at the hotel, the booking was made without credit card details and nothing was charged, the booking was made in the early hours of the morning, we were fully booked so apologies this booking went through.We receive glowing reviews so were surprised to read this. Thanks

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
My partner and I stayed at The Inn for three nights last week and thoroughly enjoyed our time. We were greeted by the lovely Delilha on reception who couldn't have been more helpful (and she engaged in some very witty banter with my partner as it was his birthday). Our room was on the first floor and was very clean and well equipped (we were particularly pleased to see we had a fan in the room as the weather was very hot) There were also complementary water bottles both still and sparkling that were replaced every day. The only thing that might have improved our stay would have been a small fridge in the room. Breakfast was plentiful with lots to choose from and we also ate in the hotel restaurant on two of the nights and both enjoyed our meals. The hotel is on a hill slightly out of St Helier but Jersey has a brilliant bus service and with a bus stop right outside the hotel getting about couldn't have been easier. I recommend buying a pass for the buses so that you can hop on and off at will. All in all a lovely stay at The Inn and the island and we will definitely be back.
Stayed 3 nights in Jun 2023
Response from The INN Team on 1 Jul 2023
Thank you kindly for your thoughtful review. We are glad you enjoyed your stay with us and are looking forward to having you INN again :)

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Comfortable, clean room. Excellent check in/out. Friendly, helpful staff. Good breakfast included.
Stayed 3 nights in Jun 2023
Response from The INN Team on 1 Jul 2023
Thank you kindly for your review. We are glad you enjoyed your stay and are looking forward to having you INN again.

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from The INN Team on 3 Jun 2023
Dear Dave,Thank you very much for your high review, we are glad you enjoyed your stay and hope to see you back INN soon.

10/10 Excellent

Christine

Stayed 2 nights in May 2023
Response from The INN Team on 3 Jun 2023
Thank you Christine for your kind review it is very much appreciated :)

10/10 Excellent

Scott

Stayed 1 night in May 2023
Response from The INN Team on 3 Jun 2023
Thank you kindly, Mr. Scott. It is always great to see people have enjoyed their visit :)

10/10 Excellent

VICTORIA

Stayed 2 nights in May 2023
Response from The INN Team on 3 Jun 2023
Thank you so much for your high score! We are so glad you enjoyed your stay.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Jason on 24 Apr 2023
Hello Stephen,I hope this email finds you well.Thanks for the lovely review.We look forward to seeing you again :)

10/10 Excellent

Heather

Stayed 2 nights in Apr 2023
Response from The INN Team on 3 Jun 2023
Thank you very much for your kind review :) It is always appreciated.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Customer Service
Lunch service available but for the price very poor. Customer service was amazing, the above was my only gripe. I would still give this hotel a 9/10 they couldn’t do enough for you, upgraded my room let me check in 3 hours early.
Stayed 1 night in Apr 2023
Response from Jason on 20 Apr 2023
Hello Mary,Many thanks for taking the time to leave a review.Thanks for all the lovely comments regarding our service, its something we are passionate about.IN regards to Lunch, prices in Jersey are higher and our price points are lower than most places in Jersey, apologies if the lunch was not to your liking.Have a fabulous day!

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Modern with good bar and reception facilities
24 hour reception and bar were very useful. There were lots of small issues that overall would probably put me off staying here again. Location is quite far out of town - 20 min walk to most restaurants - which is fine if the weather is ok but taxis are expensive and buses not that frequent. Asked for a twin room and given a double and when rang down to change a member of staff came up and gave us two single duvets and covers and just left us to make them up ourselves without even offering. Walls are very thin so we were woken up very early with noise from other rooms every day, including hoovering from staff before 8am one day!! We didn’t eat in the restaurant in the evening but we had the breakfast one day and it was very poor - scrambled eggs were congealed and almost grey in colour and really put us off eating there again for the rest of our stay.
Stayed 5 nights in Apr 2023
Response from Jason Hanna on 20 Apr 2023
Hello Maria,I hope this email finds you well.Thanks for taking the time to leave a review for us.Apologies about the room not being made up as a twin, usually if the room is not made up as the guest would like a member of the team goes and completes this, so I apologise if on this occasion it hasn't happened.I have given feedback to the housekeeping team in regards to hoovering before 8am, etc. Our hotel location is a 11 min walk to town, which is also stated on the Hotels.com website prior to booking. Jersey is a more expensive destination with city prices.Inn relation to the food, we usually get a lot of great feedback. We can only rectify issues when we know about them. Again apologies for any inconvenience caused to you.Have a terrific Thursday!

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2023
Response from Jason H on 9 Apr 2023
Thanks so much!We hope to see you again, there is always room at the INN.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff very helpful and responsive. Sound proofing in bedrooms could be much better. Access to the room with suitcases was difficult due to the number of stairs.
Stayed 1 night in Mar 2023
Response from Jason on 26 Mar 2023
Hello,I hope this email finds you well.Many thanks for leaving a review. Our hotel is quite a small building so I understand the comments regarding the sound in the bedroom, it's something to discuss.We have a lift to the bedrooms, but I understand there are some stairs also, we are happy to help if you needed help!Kindest regards,Jason

10/10 Excellent

Mrs Elaine A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location about 10 minute walk from the town centre but accessible by the excellent Jersey bus service. Could not fault the attentiveness of the staff.
Stayed 6 nights in Mar 2023
Response from Jason on 26 Mar 2023
Hello Elaine,I hope this email finds you well.Many thanks for leaving a review, we are a diverse bunch at the INN but we are passionate about giving great customer service.We would love to see you again!Kindest regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jason on 9 Apr 2023
Thanks so much!Have a fantabulous day!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Response from Jason Hanna on 18 Jan 2023
Hello Andrew,Thanks so much, we hope to see you again.Kindest regards

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Jason on 11 Dec 2022
Hello Carol,I hope you are very well.Thanks for the perfect score.

10/10 Excellent

Carol

Stayed 7 nights in Oct 2022
Response from Jason on 11 Dec 2022
Hello Carol,Thanks so much for the perfect score.We hope to see you again soon.

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2022
Response from Jason on 11 Dec 2022
Hello Andrew,I hope this email finds you well.Thanks for the perfect score.

10/10 Excellent

Isahea

Stayed 2 nights in Nov 2022
Response from Jason on 11 Dec 2022
Hello Isahea,I hope this email finds you well.Thanks for the perfect score, we hope to see you again soon.Jason

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Jason on 11 Dec 2022
Hello Andy,Thanks so much for a fabulous score, we hope to see you again soon.

10/10 Excellent

MARK

Stayed 4 nights in Oct 2022
Response from Jason Andrew Hanna on 29 Oct 2022
Thanks for 10/10.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very well cooked and presented breakfast, everything just as it should be
Stayed 1 night in Oct 2022
Response from Jason Andrew Hanna on 29 Oct 2022
Hello Nigel.I hope this message finds you well.I will share your comments with the team.Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and good, clean rooms. Very good value for money
Stayed 1 night in Oct 2022
Response from Jason Andrew Hanna on 29 Oct 2022
Hello David,I hope this message finds you well.Thanks for taking the time to review, lovely comments, mean a lot.

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes had a lovely stay at the inn breakfast was really nice staff very friendly would definitely stay again
Stayed 1 night in Sep 2022
Response from Ellie - THE INN Jersey team on 21 Sept 2022
Good morning Edna, thank you for taking the time to review us and for the lovely comments. We are so pleased you enjoyed your stay with us and we hope you welcome you back to THE INN again some time soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable. Very friendly and helpful staff. Food in restaurant very good and nice bar. Easy walking distance of St Helier town centre for other amenities. We will definitely return.
Stayed 5 nights in Sep 2022
Response from Ellie - THE INN Jersey team on 19 Sept 2022
Thank you for your great review Patricia, so pleased you had a lovely stay with us. We'd be delighted to have you stay with us again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations and would rate it exceptional. Loved the fluffy towels, the good quality bed linen and the bottled water which was replaced daily. The staff were very helpful and friendly. On arrival, i was given a map of the island and suggestions to visit various places of interest. Made a great change for me to have reception give a personal welcome instead of being just handed a key and moved along. Highly recommended, you wont be disappointed.
Stayed 4 nights in Sep 2022
Response from Ellie - THE INN Jersey team on 19 Sept 2022
Thank you so much for the five stars and the lovely comments. So pleased to hear you received great service, we are so proud of our friendly team! We hope you had fun exploring Jersey and look forward to welcoming you back to THE INN.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem of an hotel
Staff were absolutely lovely, nothing was too much trouble, sorted a problem with the room door very quickly so we were not inconvenienced. The restaurant serves first class food, definitely recommend the baby back ribs for an evening meal and the cooked breakfast with waiter service is absolutely brilliant. Free parking is available opposite the hotel, this is limited but we did not have any issues finding a space. We had to check out early 6.15am in order to get the Ferry, asked reception for an early breakfast and we were greeted in the morning by a member of staff who was really accomodating and he really looked after us, a great way to end our stay. The hotel is not too far from the town with a pleasant walk through the park. The only down side is that the hotel is situated on a busy main road so did hear traffic noise at times from room but not a major issue.
Stayed 7 nights in Aug 2022
Response from Ellie - THE INN Jersey team on 19 Sept 2022
Good morning Julie - thank you so much for your review, so glad to hear our staff were able to rectify the door issue swiftly and were also able to help out with an early breakfast upon checkout. Also great to hear you enjoyed our food - I have passed your lovely comments on to our team who will be delighted. We look forward to welcoming you back to THE INN!

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room
Stayed 1 night in Aug 2022
Response from Ellie - THE INN Jersey team on 19 Sept 2022
Thank you Sue for your review - we are super proud of our friendly team and glad to hear you received great service. We hope you join us again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yummy breakfast, friendly staff, efficient check in
Stayed 1 night in Aug 2022
Response from Ellie - THE INN Jersey team on 19 Sept 2022
Thank you so much for your review, we're so pleased you enjoyed your stay with us! We hope you join us again in the future.

10/10 Excellent

Farid

Stayed 1 night in Aug 2022
Response from Martin V on 19 Aug 2022
Thank you very much for the lovely review! We are looking forward to welcoming you INN again :)

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Martin V on 6 Aug 2022
Thank you for your kind review. Its really appreciated. We are looking forward to welcoming you again.

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Martin V on 4 Aug 2022
Thank you for your review Mr. Ian. We hope to see you again in the near future. Apologies if we failed to meet your expectations.

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Martin V on 4 Aug 2022
Thank you very much for your kind score. We are looking forward to hosting your stay again!

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Staff were brilliant, the food in the restaurant was amazing. room needs air con
Stayed 2 nights in Jul 2022
Response from Martin V on 2 Aug 2022
Thank you very much for your kind review. We are very glad you enjoyed your stay with us :) Kindly note for the future that all our superior rooms have an air con. We are looking forward to welcoming you again

10/10 Excellent

matthew

Stayed 2 nights in Jul 2022

10/10 Excellent

Caroline

Stayed 4 nights in Jul 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn deed it is a good place to stay
Amanda the receptionist is helpful and efficient. Having booked a room with air conditioning as the website states air conditioning I was disappointed on a very hot day to find a room with no AC and a tiny desk fan. I queried this with Amanda who was extremely helpful and empathetic she then had me transferred to the correct room. Thank you, when issues get resolved quickly you know customer service is important. The room was comfortable and clean, everything worked, there is an excellent dual shower. Good location. Unfortunately the restaurant does not open on Tuesday so had to eat out. However, breakfast was a good selection of cold buffet and cooked to order hot food. Would stay again.
Stayed 1 night in Jun 2022
Response from Martin V on 28 Jul 2022
Thank you for your kind review and apologies for the inconvenience we caused on arrival. We strive to deliver the best service and care possible and I am glad Amanda managed to fix the issue. We are looking forward to having you INN again :)

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Inn Jersey
It was a one night stay. The staff were very friendly and the service was great.
Stayed 1 night in Jun 2022
Response from Martin V on 28 Jul 2022
Thank you for your kind review, we are looking forward to greeting you again!

10/10 Excellent

Simon

Stayed 1 night in Jun 2022
Response from Martin V on 28 Jul 2022
Thank you for your awesome score! Come again :)

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Martin V on 28 Jul 2022
Thank you for your kind score