We had to spend a night in Santa Ana. We were unfamiliar with the area and was skeptical about the condition of the hotel. I usually do not trust the photos, and other people's experience because we each look for different things or qualities in a hotel. My number one concern is cleanliness. Two, staff attitudes three, the age of the hotel ( old hotels smell, in my opinion) and four, comfortable beds.When we first arrived I liked the layout of the lobby (modern), a receptionist greeted us and the check in was fast and easy.The room was quiet, no outside noise even though our room was by the street. When we arrived in the room it was clean and well supplied (towels, tissue, plenty of docking stations, a nice big screen TV, etc...) I liked the fact that it had a sleeper sofa ( we took a room for two, one king bed). I will definitely book there in the future and recommend it for a friend.
I chose this hotel because it is within walking distance to my brother's home (his home is small and not enough room for visitors). The hotel staff was nice and very courteous. I checked out at 5 a.m. and the gentleman at the front desk offered me coffee or juice while I waited for my ride to the airport. I will definitely stay here again.
Stayed at this hotel three times. Instead of getting up early to commute into Orange County it's a good choice if you have one of those first flights out of John Wayne Airport the next morning. Each time the staff was great, the room was clean and comfortable.
The rooms definitely have class, beautifully streamlined ! I love the extra bed in the sofa so our family can stay together. They are much nicer than pictured. The breakfast is excellent including ' fresh fruits, and fruit drinks. The citrus bowl was my favorite. A different delicious hot breakfast everyday,cereal,hot oatmeal bubbling in the crock, so much variety! The breakfast servers were Awesome, super nice and helpful. The help was prompt and efficient as well as warm and cheerful.
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