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Reviews of Golden Hotel

Golden Hotel
Kandara District., 10, Jeddah, Makkah Province

Reviews

6.4
Rating 10 - Excellent. 3 out of 52 reviews" "
Rating 8 - Good. 22 out of 52 reviews" "
Rating 6 - Okay. 14 out of 52 reviews" "
Rating 4 - Poor. 5 out of 52 reviews" "
Rating 2 - Terrible. 8 out of 52 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

BASHIR

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Khosirin

Liked: Property conditions & facilities, room comfort
Noise from other room seems like people are working
Stayed 2 nights in Jul 2018
Response from Administration on 8 Sept 2018
Dear Mr. Khosirin Thank you for choosing golden hotel We apologize for the inconvenience during your stay in hotel for immediate maintenance inside the building. We hope that you will look forward again to provide the best service to your satisfaction. Best Regards, Golden Hotel

2/10 Terrible

sami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area is not good. The room carpets are disgusting..

2/10 Terrible

sami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room stinks very unhygienic,,

10/10 Excellent

BASHIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel in jeddah
very good hotel
Stayed 2 nights in Dec 2017

8/10 Good

BASHIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

ALI

Liked: Cleanliness, staff & service
Not Good
Hotel is an old fashion,in unclean crowded area.The electric power is 110 volt

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will book it again
Over all briefly.. I don't recommend it to any one .. The worst hotel i have ever stayed in.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The hotel is not bad but it located at the downtown so there are so much crowded

8/10 Good

Mohsin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Took a while to find the hotel. Located next to yamama gold souk. Neighbourhood isn't very good but comfort and room cleanliness is excellent. Would highly recommend for families. Easy to find taxis to get around. Booked royal suite which had 2 big bedrooms ensuite and a sitting room. Check in/out very swift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please add at least a bar in the room...for tea/coffee making... overall.the hotel.is good for business travellers on good budget

6/10 Okay

Saud, Taif

Golden hotel
It's old building, but it's nice

8/10 Good

sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

RAMESH, Kolkata, india

Liked: Room comfort
Disliked: Staff & service
I would not recommend
The hotel is in a congested area near gold shouk. Rooms are big but bathroom is not very good. No much activity in the hotel. Good for night sleep

8/10 Good

Amr, Oakville, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place downtown Jeddah
The stay was very comfortable, the hotel staff are friendly, the room was spacious , everything was up to expectations

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
it's OK and good for single

8/10 Good

emad, saudi arabia

Liked: Cleanliness, staff & service, room comfort
good hotel
One night was not that bad ...everything was OK but the water in the washroom.. it was weak

6/10 Okay

Ange, KSA

Liked: Property conditions & facilities
My stay was comfortable. staff were helpful.

8/10 Good

Ange K., KSA

Liked: Staff & service, room comfort
The staff at the Golden Hotel were courteous and helpful at all times. This was my first trip to Jeddah which was mad most enjoyable by the staff at the Golden Hotel. I ordered breakfast, lunch and dinner at the hotel on a number of occasions. The food was excellent. I will be returning to Jeddah shortly, staying once again at the Golden Hotel........

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

2/10 Terrible

Abdullah, Dammam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't think I will come back
Rooms r nice staff is not

6/10 Okay

David, Spain

Liked: Cleanliness
Right quality for Money
Much different (below) to other Mercure Hotels. Airport pick-up service, acceptable lobby or wifi on the rooms are probably the major missing points. Reception and surrounding neighborhood are definitively bad. On the other hand, rooms are new, clean and comfortable (if you can miss safe box, iron set,complimentary water and tea pot and minibar) and Internet access (wired) is good. Rates are good for the general rooms quality.

6/10 Okay

Sc, USA

Meh
It was an ok hotel, decently priced.

4/10 Poor

Julian, London, United Kingdom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older hotel and a little grimy
The hotel is next to one of the biggest gold markets in Jeddah, Souk Yamama, a good one to remember so you can direct the taxi drivers, who don't know where it is. The facilities are fairly basic, but adequate with 24 hour room service etc. However the rooms were a little dirty and there was cosmetic damage i.e. shower mould, chair damage to walls etc, which made it feel rather run-down. Wireless internet was useless, it came and went constantly. Definitely connect through the ethernet cables in the rooms.

8/10 Good

Alghamdi, Saudi Arabia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
good one with frinds
The location is not correct in the map They should take care for the room service

4/10 Poor

Pierre

Disliked: Cleanliness, property conditions & facilities
In the center, but too much traffic and garbage
The hotel was clean from inside, my room was also clean, except for the terrible smell of smoking, and they couldn't provide me with a non smoking room. I don't think there are any non-smoking rooms anyway.

2/10 Terrible

Neil, Bath, Bath and North East Somerset, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Should never be branded Mercure by Accor!
Having stayed in many Accor hotels, I am simply amazed that Accor are happy to use their name on this one. The staff and service were very poor and the room looked nice but under the surface was badly thought out and details were poor. The restaurant lacks any atmosphere and the room service was extremely disappointing. I rang the hotel manager to complain about one meal (Tournedos of steak) as the meat was virtually inedible, luke warm and arrived very late. After talking to him he sent someone round to clean my room...he clearly had no idea and no concept of customer service. The same day, having been out for 12 hours, I came back to find my room had not been touched all day. I asked for extra towels and never got them. There were no glasses in the room to drink from. The TV was like something from a museum. I aslo booked the hotel because the headline description on Expedia was of a hotel with a health club. They don't have one! I will be writing to Accor directly to complain.
Generally the room was large and comfortable
Why put a desk somewhere where there are no power sockets? I had to move it myself to where these was access to one
The wiring in the room was distinctly suspect
The TV was the oldest I have seen in a hotel for a long time

6/10 Okay

Hashir, Saudi Riyadh

its just OK
the only thing wrong with this hotel is the location of the hotel where its crowded with people and noisy from the road.

2/10 Terrible

Ralph, Riyadh, Saudi Arabia

Liked: Cleanliness
Disliked: Staff & service
The staff are terrible
Hotel is very hard to find. Don't depend google map when finding its location. You will end up arriving at another hotel. Locating this hotel, you should ask the driver to send you to Al Yamama Shopping Center. It is just across the hotel. Most of the taxi drivers I asked don't know this hotel. The staff arent helpful, inconsiderate and lazy.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

8/10 Good

Dave H, Northern Ireland, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable for short stay.
Hotel was a little hard to find, when I arrived the outside of the hotel and the windows were very dusty, it gave the appearance that the hotel was closed. The main entrance appears not to be in use, you enter through a small glass side door to the side of the building, once inside the reception area was small but nicely decorated, check in was reasonably quick and I was escorted to my room. The room was a good size, contained a small settee as well as a desk and chair, bathroom was a reasonable size and nicely decorated in marble. The bed was comfortable although a little on the low side. TV was good quality with a large selection of channels including Western programs. I did not dine in the hotel, there is a small mall adjoining the hotel but I did not visit this. Room was prepaid and checkout was quick and smooth. I would recommend this hotel for short stays in Jeddah and the rooms are of a higher quality than the nearby Holiday Inn which is of a similar price.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not good as I thought
The room was fine, but not as I expected. They do not care what is your Internet reservation, mine was king size room, and at first, they gave me a double bed, so I told them about my reservation, the answer I got was, it is the same, we don't care about the room type in your reservation!. Anyhow, I did not agree and got mine. They don't have a boiling kettle in room to make a coffee or tea. Unfortunately, When I asked them for American coffee, they told me we don't have, and Nescafe is finished!. They were cleaning by vacum at 12:00 PM which is bed time. Next time, I'd pay more and go for better one.

8/10 Good

Niles, Washington, DC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great room not so much the location
The room was much larger than expected and very clean with new furniture. There is no lobby to speak off. The hotel has a small restaurant (if you can call it that) which I would not recommend. Room service is very quick. The hotel is located across from the Yamama gold souk and a short distance from "Al-Balad" and the traditional bazaar. If you are in Jeddah for the beach and beachfront entertaining, this is not your place. I would recommend some of the hotels along the Corniche.

2/10 Terrible

SALAH, SEATTLE

Disliked: Cleanliness, staff & service, property conditions & facilities
I SUPPOSED TO HAVE KING SIZE BED WITH SEPARATE LIVING ROOM.ONCE I CHECKED ,I WAS GIVEN 1ROOM WITH 2BED..I EXPLAINED TO MANAGER THIS IS NOT WHAT I BOOKED.I WAS TOLD THERE'S NOTHING WE CAN DO FOR YOU ...I WAS GIVEN TAKE IT OR LEAVE IT ATTITUDE..I WAS VERY DISAPOINTED..I WILL DIFENETILY NOT ADVISED ANYONE TO STAY AT THIS HOTEL AND ALSO LOCATED IN BAD NEIGHBORHOOD.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Cem, Kuwait

Liked: Room comfort
Disliked: Staff & service

2/10 Terrible

Amgad, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Jeddah was such an awful experience as the staff were very irresponsible and the management is far away from the customer satisfaction concern measures. I have had the worst ever stay there.

8/10 Good

HASSAN

Liked: Cleanliness
جيد
التجربه جيدة تمنيت العناية بالمصعد لان احدها عطلان والذي يعمل بطيئ وانا في الدور التاسع واتمنى العنايه في دورة المياة لصعوبةًتنظيف المرحاض لضعف الماء او لعدم جودة المرحاض
Stayed 1 night in Dec 2021

6/10 Okay

mohammed

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

rami

Liked: Cleanliness, staff & service, room comfort
لون الاضاءة في الغرفة غير جميل ( الاضاءة بيضاء ) وليست صفراء مثل بقية الفنادق الفاخرة ، دفع الماء في دورة المياة ضعيف جداً .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

rami, السعودية

Liked: Room comfort
Disliked: Property conditions & facilities
جيد
اجمل ما في الفندق حجم الغرف الكبيرة ، يعيبه ضعف دفع المياة في دورات المياة وقِدمها ، المنطقة المحيطه بالفندق سيئة جداً ومزدحمة

10/10 Excellent

ABDULAZIZ

Liked: Staff & service, room comfort

8/10 Good

Abdullah, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسره مريحه
رائعه

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق جميل لاني احب السكن في المناطق الشعبية

8/10 Good

khadija, الرياض

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
فكرة جيدة
جيدة ارتحت من حيث الهدوء والامان ما ازعجني عدم اجابة على رقم خدمة الغرف على الهاتف طلبت غداء الاكل كان توست محروق اتصلت بخدمة الغرف كي استفسر ما ردو و اضريت اكل الطبات التانية بس الي كانت بالغداء و بعد دلك اتصلت مرة تانية لاخد الاغراض لم يرد و اضريت اطلع اغراض الاكل برى الغرفه لاني ما احب ريحة الاكل تفضل بالغرفة الي انام فيها و فضلو قدام باب الغرفه لصباح حتى ما احد انتبه الهم و شالهم وهدا قلة اهتمام اما

10/10 Excellent

علي, السعودية

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق جميل جداً والإقامة به ممتعه الا ان المنطقة المجاوره للفندق قديمه ومزدحمه

8/10 Good

samari

Liked: Cleanliness, property conditions & facilities, room comfort
الفندق ممتاز ورائع جدا لكن مع الاسف الشديد المنطقة المحيطة بالفندق سيئة جدا بداخل الاحياء العشوائية وخاصة مع زحام جدا