"Excellent hotel, away from typical and dirty town."
Our Delhi-Jammu flight was delayed in the morning, so we arrived at the hotel very late in the evening. The staff was all prepared to help us so that our driver could drive us to the Katra base and we could start walking to Bhawan on foot. The hotel was all prepared to give us late checkout by an hour or so, since it took us bit more time to come down from Bhawan to Katra base. My wife told me that if we ever return to India for vacation, we will always stay at Country Inn & Suites By Carlson.
Stayed for 2 nights. Rooms are clean, spacious and well appointed . Bathrooms are very clean and well maintained. Staff is courteous , friendly and very helpful . Foot massage at spa is recommended. Lawns are a pleasant place to sit and relax.
Nice hotel with good location. Lacking on its services like transfers nd housekeeping or power back-up etc. Food also need certain improvements specially cutlery (when you are charging for a 4 star menu rate then cutlery can't be stainless steel ones) also deployment of more reliable staff members required!
Quality and taste of the food was amazing. I fell in love with it.The staff were too cordial and generous, ready to help at any time. Excellent service within 5-10 mins.
Clean rooms, nice bed, pleasant view of the mountain from the window. I took a few snaps myself.
Worth every penny we spend for the hotel
Will love to stay in the same hotel, the next time I come back.
At last minute we postponed our travel. We called up the hotel and requested them if they could change our reservation. Our check in was on 17th and we requested to confirm on 19th. Mr. Kishori confirmed the hotel room for us without any charges. I really appreciate that the hotel didnt charge us for anything and they provided us the room at 2am.
My stay was for one night. Overall experience was okay except that staff at front desk seems not trained and empowered. They depend on the manager even for small queries and manager is not accessible most of the time.
Before reaching the hotel I tried to confirm my booking over phone but was unsuccessful. I tried calling many times between 9 am and 11am local time. The reception staff could not confirm the booking and manager was not available.
To process payment hotel is not equipped to handle Visa payment and nor could they help with currency conversion. This is not expected of a hotel listing for business on international web sites.
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