This is not a uk standard 4 star property 2* at most .Wasn’t able to check in until 4.30pm , room was not the cleanest , no hairdryer in room , WiFi is shockingly slow not even 1mb - unacceptable in 2019 , staff could not understand even basic English, service levels were poor and requests were not answered. Shower was rubbish with hardly any water flow Bed was comfortable but that’s about it ! Breakfast was limited with very little western choice - omelette was the only option available .
Restaurant wasn’t any better , again staff do not understand basic English, service was slow it took them 15 mins to get me a shot of whiskey, staff do not know there own menu and bought out different dishes than what was ordered , when they were notified instead of rectifying the issue they began to argue , had to call the manager , staff pretty rude and ignorant, one of them even said they hated working there ! Checked out after 2 nights and would not recommend or come back !! The only thing 4* about this hotel is the price . Do yourself a favour and stay at Ramada Encore not only will you get clean rooms and a good service you will also save money . Overall I can’t give this place more than 2 or 3 out of 10 .