Outdoor pool, pool loungers

Reviews of Grand Mercure Jakarta Harmoni

4 out of 5
Grand Mercure Jakarta Harmoni
Jl Hayam Wuruk No. 36-37, Jakarta, Jakarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 548 reviews" "
Rating 8 - Good. 261 out of 548 reviews" "
Rating 6 - Okay. 44 out of 548 reviews" "
Rating 4 - Poor. 14 out of 548 reviews" "
Rating 2 - Terrible. 9 out of 548 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful, very clean, spacious and very safe,
Stayed 10 nights in Feb 2024
Response from Grand Mercure Jakarta Harmoni on 21 Feb 2024
Dear Mr. James, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

10/10 Excellent

Yok Fenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice
Stayed 2 nights in Nov 2023
Response from Lalu Aswadi Jaya on 19 Nov 2023
Dear Mr. Yok Fenn,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager

8/10 Good

Kuan Hwa

Stayed 3 nights in Oct 2023
Response from Lalu Aswadi Jaya on 19 Nov 2023
Dear Mr. Kuan Hwa,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager

10/10 Excellent

Wakana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be perfect if the check in and out procedures are much quicker.
Stayed 2 nights in Oct 2023
Response from Grand Mercue Jakarta Harmoni on 10 Oct 2023
Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest RegardsLalu Aswadi JayaGeneral Manager

10/10 Excellent

Ferozshah Bin Mohamed Sikandar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Jul 2023
Response from Grand Mercue Jakarta Harmoni on 4 Aug 2023
Dear Mr. Ferozshah Bin,We very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager

10/10 Excellent

Ye Kyaw Thuya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel and great rooms. Nice and clean as you expect from the hotel. Central area and there is a construction site right opposite.
Stayed 3 nights in Jul 2023
Response from Grand Mercue Jakarta Harmoni on 2 Aug 2023
Dear Mr. Ye Kyaw Thuya,We very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager

4/10 Poor

DAVID

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shower was not working well. Reported this matter but did not work on it until next day where i have to call them up again. Male Front office not friendly as the ladies.
Stayed 3 nights in Jul 2023
Response from Mr. Subendi on 12 Jul 2023
Dear Mr. David SanthanansamyFirst of all, allow me to thank you for being our loyal guest. We apologize for the inconvenience you experienced on the last time you stay with us.thank you for your feedback about your stay experience. Your feedback has shared to the related department in order to improve the level of service that you and another guest rightfully expect from our hotel. Therefore, corrective action will be taken immediately among rooms team. Our hotel is strategically located at Central Jakarta where you can simply access business or tourism center. We hope that you could give us the opportunity to serve you again in the futureAgain Mr. David Santhanansamy, please accept our sincere apologiesDo not hesitate to contact us if you have further assistance and we are looking forward to welcoming you back at our hotelBest regards,SubendiGeneral Manager

8/10 Good

YEONG KHAI WENG

Stayed 5 nights in Jul 2023
Response from Grand Mercue Jakarta Harmoni on 28 Jul 2023
Dear Mr. Yeong Khai WengWe very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager

10/10 Excellent

Hayato

Stayed 4 nights in Jun 2023
Response from Lalu Aswadi Jaya on 24 Jul 2023
Dear Mr. HayatoWe very much appreciates your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lalu Aswadi Jaya General Manager

8/10 Good

Adrian

Stayed 1 night in May 2023
Response from Grand Mercue Jakarta Harmoni on 12 Jun 2023
The Honorable Mr. Adrian,Thank you for sharing your experiences at Grand Mercure Jakarta Harmoni.We are very happy to know that you feel comfortable and happy, because by giving 4 stars rate.We at Grand Mercure Jakarta Harmoni are always consistently provide the best service for our guest.We are looking forward to welcoming you back soonBest regards,SubendiGeneral Manager

10/10 Excellent

Mandeepsingh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best !
It's my favourite go to place in Jakarta. Good sized rooms, super clean, breakfast spread is very elaborate. Try their bakery items in breakfast, it's a must. Good gym, swimming pool, sauna, steam it's just amazing.The staff is very polite, helpful. I highly recommend this hotel
Stayed 5 nights in May 2023
Response from Subendi on 13 May 2023
The Honorable Mr. Mandeepsingh ,Thank you for sharing your experiences at Grand Mercure Jakarta Harmoni.We are very happy to know that you feel comfortable and happy, because by giving 10 stars rate.We at Grand Mercure Jakarta Harmoni are always consistently provide the best service for our guest.We are looking forward to welcoming you back soonBest regards,SubendiGeneral Manager8 out of 10by Anonymous onHotels.comPosted Dec 25, 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2022
Response from Grand Mercue Jakarta Harmoni on 26 Dec 2022
Dear Mr. Kenan Phang,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Subendi General Manager

8/10 Good

Verified traveller

Business traveller
Stayed 1 night in Dec 2022
Response from Grand Mercue Jakarta Harmoni on 17 Dec 2022
Dear Mr. Hyung Wook Gong,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Subendi General Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Non-smoking room at 4.30 pm
My group arrive at the hotel at 4.30 pm and was offer all smoking rooms and no non smoking rooms are available at 4.30 pm. Had to wait another 30 mins to check in and then was given a smoking room by mistake. I have to go back there to request again for non smoking room.
Stayed 3 nights in Nov 2022
Response from Grand Mercue Jakarta Harmoni on 21 Nov 2022
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Kenan

Stayed 4 nights in Oct 2022
Response from Subendi - General Manager on 22 Oct 2022
Dear Mr. Kenan,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very friendly and helpful.
Stayed 2 nights in Oct 2022
Response from Subendi - General Manager on 7 Oct 2022
Dear Mr. John. We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2022
Response from Subendi - General Manager on 17 Sept 2022
Dear Mr. Christopher. We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

REZA JAAFAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel
Great comfortable hotel with great staff. A lot of food options nearby too.
Stayed 3 nights in Aug 2022
Response from Subendi - General Manager on 10 Sept 2022
Dear Mr. Reza Jaafar, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Subendi - General Manager on 4 Mar 2022
Dear Mr Troy, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAKARTA MAY 2021
One of my favourite hotels in Jakarta. Lovely rooms a d great facilities like swimming pool and gym. Service, as always, was first class. I hurt my back and was struggling to walk for a few days but all the staff looked after me really well and ensured I had everything I needed to be comfortable!
Stayed 5 nights in May 2021
Response from Rulvastina Randy - General Manager on 25 May 2021
Dear Mr Simon, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2021
Response from Lalu Aswadi Jaya - General Manager on 28 Apr 2021
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Lalu Aswadi Jaya - General Manager on 28 Apr 2021
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Lalu Aswadi Jaya - General Manager on 28 Apr 2021
Dear Mr On, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAKARTA FEB 2020
Lovely hotel in the centre of Jakarta. All the staff were excellent. Great service throughout the hotel and everyone just so friendly!I could not ask for more. I have more business trips this year to Jakarta so will be staying there for sure!
Stayed 5 nights in Jan 2020
Response from Taufik Ismail F - Asst. Front Office Manager on 9 Feb 2020
Dear Simon, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ry good hotel
Very comfortable hotel, good wifi, spacious room, comfy bed, good shower power.Amenities in the room/ bathroom. located in a busy area.
Stayed 1 night in Nov 2019
Response from Taufik ISmail F - Asst. Front Office Manager on 31 Dec 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Elkhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
This is the best hotel I have ever stayed in. The Hotel is very secured with security personnel greeting you at the door. All of their services are unmatched. and there is a hypermarket across the street that has everything you will need. Amazing.. I will definetly book here again
Stayed 4 nights in Dec 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 31 Dec 2019
Dear Elkhair, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Owen

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from Taufik ISmail F - Asst. front Office Manager on 23 Nov 2019
Dear Owen, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Leo, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Nov 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 16 Nov 2019
Dear Leo, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness , good view and excellent staff ... Superior interiors
Stayed 4 nights in Nov 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 11 Nov 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All OK; friendly staff, fresh room & clean amenities, sufficient facilities. Will consider re-visit
Stayed 3 nights in Oct 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 3 Nov 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not enough electrical sockets in the room Light switches were confusing But overall very good sized room and staff were extremely helpful
Stayed 3 nights in Oct 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 15 Oct 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Jyri, 40-kymppiset Suomi, Lahti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room. Excellent breakfast. Very good Service. All worked very well. Really liked this hotel.
Stayed 2 nights in Sep 2019
Response from Taufik Ismail F Asst. - Front Office Manager on 15 Oct 2019
Dear Jyri, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 15 Oct 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The place is nice and clean. The only dissatisfaction I have is the buffet breakfast is not staying hot enough particularly the soups. The fruits should stay cold- on ice.
Stayed 2 nights in Aug 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 7 Sept 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and Modern hotel.
Stayed 1 night in Aug 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 13 Aug 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

SAHAD

Liked: Cleanliness, property conditions & facilities, room comfort
Family bonding Singapore Jakarta
Great hotel to stay Friendly staff n bigger lobby area Choice of breakfast food Clean room
Stayed 1 night in Aug 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 13 Aug 2019
Dear Sahad, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 13 Aug 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Grand Mecure Harmoni😊
Hotel service was good. Except for the breakfast area a little chaotic...
Stayed 2 nights in Jul 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 21 Jul 2019
Dear Clemence, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Downgraded & No Compensation
Overall, we are unhappy because our room got downgraded because they don't have anymore room that is non-smoking deluxe room. I am pregnant so non-smoking room will not be an option! They run out of most rooms even though we have BOOKED our hotel days before, can't refund the difference, and will only compensate us with breakfast (which not worth the money)... So what if they are clean and have good service if we didn't get what we paid for??? Husband was unhappy, my family was unhappy, and I am unhappy too. Never ever again.
Stayed 1 night in Jul 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 14 Jul 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 14 Jul 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very please with the hotel staff. they have shown kindness and hardworking.
Stayed 3 nights in Jun 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 14 Jul 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 14 Jul 2019
Dear Edward, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

PKS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design and its very convenient for my business trip
Stayed 3 nights in Jun 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 30 Jun 2019
Dear PKS, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t link my 2 bookings. I had to check in twice and get keys twice.
Stayed 1 night in Jun 2019
Response from Taufik Ismail F Asst. - Front Office Manager on 23 Jun 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pristine location and situated at central Jakarta. Perfect spot for travellers looking for a place to stay if touring entire Jakarta area.
Stayed 4 nights in May 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 1 Jun 2019
Dear Yazid, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

YEOW

Business traveller
Liked: Cleanliness, amenities
Very convenience. A lot of good to eat near the hotel.
Stayed 1 night in May 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 20 May 2019
Dear Yeow, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 13 May 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

IDHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ENVIRONMENT AND HELPFUL STAFF
Stayed 2 nights in Apr 2019
Response from Taufik Ismail F - Asst. Front Office Manager on 13 May 2019
Dear Idham, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and central. Friendly staff and clean as well.
Stayed 7 nights in Feb 2019
Response from Azwar on 18 Apr 2019
Dear Mr. Warmest Greeting From Grand Mercure Harmoni. We very Much appreciate Your Comments Regarding Your stay At Grand Mercure Harmoni. It is always a Pleasure to receive positive feedback ,we sure that this feedback will serve as an encouragement to all of our staffas we strive to continuously improve the quality of our service.Sincerly Azwar Mursalin

6/10 Okay

Zainal Ariffin

Stayed 1 night in Feb 2019
Response from Azwar on 18 Apr 2019
Dear Mr Zainal Arifin Warmest Greeting From Grand Mercure Harmoni. We very Much appreciate Your Comments Regarding Your stay At Grand Mercure Harmoni. It is always a Pleasure to receive positive feedback ,we sure that this feedback will serve as an encouragement to all of our staffas we strive to continuously improve the quality of our service.Sincerly Azwar Mursalin