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Reviews of Hyatt Place Jacksonville Airport

3 out of 5
Hyatt Place Jacksonville Airport
14565 Duval Rd, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 793 out of 1280 reviews" "
Rating 8 - Good. 269 out of 1280 reviews" "
Rating 6 - Okay. 111 out of 1280 reviews" "
Rating 4 - Poor. 45 out of 1280 reviews" "
Rating 2 - Terrible. 62 out of 1280 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

seshaiah

location
Stayed 1 night in Mar 2024

6/10 Okay

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Breakfast was bountiful but the main entrees were just meh. Only one elevator worked so it was very slow to depart during peak time. Would stay again because of overall comfort.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks so much for your score and comments. I'm sorry about the elevator issue. Our elevator vendor is on it. Thanks again.

10/10 Excellent

Clyde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks so much. I will share your comments right away.

8/10 Good

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We were greeted when we arrived, fast check-in after a long flight, and long line at the car rental. Breakfast the next morning was great as well.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks so much for your motivating and encouraging review. It's very much appreciated.

10/10 Excellent

Pamela, Rockland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What gave this property five stars for us was the employees. We were first met by Andre who picked us up at the airport - no waiting - loaded our bags and was very personable. Next was Sage at the front desk. She was most welcoming (at nearly midnight),helpful and patient. Mike, also a driver, was a cheerful presence in the lobby. The banter between him and Sage the next morning was fun and uplifting. These three set the tone was our stay!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Your comments are awesome! Thanks so much. I will share w/ Andre, Sage and Mike right away. Thanks again.

8/10 Good

Shunder

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hot water was not working in the shower on the second day we stayed there.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
We're sorry about the problem we had. We had an issue w/ one of our water heaters...that resulted in hot water not being available for a few hours on Saturday afternoon. Please be assured the issue has been resolved. Again, sorry for the inconvenience.

2/10 Terrible

Stephanie

Liked: Cleanliness, property conditions & facilities
I had to leave early because bugs was in my bed so I left and come home
Stayed 1 night in Mar 2024
Response from Patricia on 21 Mar 2024
Thank you for taking the time to give us feedback about your recent stay at the Hyatt Place Jacksonville, we valued your business and apologize for not meeting your expectations at this time. Please know that all your comments will be shared with our management team so we can improve in the areas you have mentioned. Again, we apologize and hope that you give us another opportunity to serve you in the future.

10/10 Excellent

Harolynn, Southfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a good choice for our stay. It is well maintained and offered a good breakfast. They also offer evening bar style food and drinks. When we’re in the area again I would stay again.
Stayed 1 night in Mar 2024
Response from Patricia on 19 Mar 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to airport
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
We're glad you are happy and can't wait for you to return. :-)

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, very helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thanks for sharing such a positive message.

10/10 Excellent

Christopher, Clearwater

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Thanks so much for the positive words.

10/10 Excellent

Timothy L

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Frank

Travelled with family
Liked: Amenities
Breakfast
Stayed 1 night in Mar 2024
Response from Patricia on 11 Mar 2024
Thank you so much for your feedback, we hope to serve you again.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great breakfast was tasty, food was good and room was clean
Stayed 3 nights in Mar 2024
Response from Patricia on 8 Mar 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!

10/10 Excellent

Starling

Liked: Cleanliness, staff & service, property conditions & facilities
Needs non-slip mat in shower tub for safety.
Stayed 1 night in Mar 2024
Response from Patricia on 6 Mar 2024
Good morning, thanks for choosing Hyatt Place Jacksonville Airport. We appreciate you taking the time to give us feedback about your recent stay with us. Please know that your comments will be shared with our management team so can continue improving. Take care.

10/10 Excellent

Selena

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed here after a cruise and it was perfect with GREAT CUSTOMER SERVICE. I was thoroughly impressed with the shuttle to the airport and to local restaurants within a 3 mile radius. The rooms were spacious, clean, and comfortable.
Stayed 1 night in Mar 2024
Response from Patricia on 6 Mar 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear that you enjoyed your stay with us, we hope to have another opportunity to serve you. Take care.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the complimentary breakfast is the best I have ever had at a hotel. Loved the shuttle driver as well, very friendly and always on time. This was an incredibly pleasant stay.
Stayed 2 nights in Feb 2024
Response from Patricia on 4 Mar 2024
Good morning, thank you so much for your loyalty to Hyatt brand, we appreciate your business and hope you continue staying with us. Please know that all your comments will be shared with our team to motivate them to continue delivering exceptional customer service. Have a great day!

10/10 Excellent

Marquita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, the room was clean and modern, the bed was comfortable. The staff here made our stay feel like home and treated us like family. I will absolutely stay here again and again. Sage and Randy went above and beyond. Sage made sure our home cooked meal was delicious and provided it with a smile and great conversation. Randy dropped us off and picked us up from local grocery stores and restaurants making our stay as seamless as possible. I travel a lot and this hotel is my favorite by far.
Stayed 1 night in Feb 2024
Response from Patricia on 4 Mar 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Grace

Loved it, clean rooms, friendly, very helpful staff! Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Patricia on 1 Mar 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. We hope that you stay with us again whenever you visit Jacksonville.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Daily Breakfast 😋
Stayed 3 nights in Feb 2024
Response from Patricia on 29 Feb 2024
Thanks for taking the time to let us know you enjoyed your stay. We hope you continue staying with us.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and restaurants. Clean room, comfy bed but has a tiny outdated bathroom.
Stayed 3 nights in Feb 2024
Response from Patricia on 27 Feb 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

DIANE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay!! Great friendly employees!
Stayed 7 nights in Feb 2024
Response from Patricia on 27 Feb 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Rogelio Soliva,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there even if it was only for a few hours. The breakfast options were pretty good for our family.
Stayed 1 night in Feb 2024
Response from Patricia on 26 Feb 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!

10/10 Excellent

james

Travelled with partner
Liked: Amenities, property conditions & facilities
Would stay here again!!
Stayed 1 night in Feb 2024
Response from Patricia on 26 Feb 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and pillows, NICE! No complaints at all.
Stayed 1 night in Feb 2024
Response from Patricia on 23 Feb 2024
Thanks for letting us know you enjoyed your stay. We hope to continue having you here.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in Feb 2024
Response from Patricia on 23 Feb 2024
Good morning, thank you for taking the time to let us know you enjoyed your stay. We hope to see you again!

10/10 Excellent

Janet, Iroquois

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location, off and on I95. Shipping and airport close.
Stayed 1 night in Feb 2024
Response from Patricia on 21 Feb 2024
Thank you for letting us know you enjoyed your stay with us. We hope to have you here agail.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night before our flight. Clean, Staff was very friendly. Would stay again.
Stayed 1 night in Feb 2024
Response from Patricia on 20 Feb 2024
Thank you for taking the time to give us great comments about your stay. We hope to have you here again.

10/10 Excellent

Kayla

Stayed 1 night in Feb 2024

6/10 Okay

Ja'Keria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Dayzjah

Disliked: Staff & service
The stay was decent the staff was ok they weren’t too friendly. Also I left my pandora bracelet in the bed no one ever returned it , so that means that the housekeeper’s steal .
Stayed 2 nights in Feb 2024
Response from Patricia on 19 Feb 2024
Good afternoon thank you for taking the time to give us feedback about your recent stay at the Hyatt Place Jacksonville Airport. We are sorry to hear that you have had such a negative experience. Please know that your comments will be shared with our management team so we can address the situation. Again, we apologize and hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable, complimentary breakfast buffet was delicious with good variety, friendly staff, dinner menu was pretty good too. No complaints, would stay here again!
Stayed 3 nights in Feb 2024
Response from Patricia on 19 Feb 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!

10/10 Excellent

James

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Patricia on 6 Mar 2024
Thanks for staying at Hyatt Place Jacksonville Airport. We value your business and hope to have you here again.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and helpful
Stayed 1 night in Feb 2024
Response from Patricia on 19 Feb 2024
Good afternoon, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around.
Stayed 2 nights in Feb 2024
Response from Patricia on 14 Feb 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fine. Staff was great and friendly. Bathroom and closet was too tight. But guessing that was because the room had the couch and desk area. The internet was out all weekend. That was a little annoying. Oh Technology. Lol
Stayed 3 nights in Feb 2024
Response from Patricia on 14 Feb 2024
Thank you so much for for taking the time to give us some feedback about your recent stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time, rest assure that all your comments will be shared with our management team so we can improve in the areas you have mentioned. Again, we appreciate your comments and hope you give us another opportunity to serve you.

10/10 Excellent

Melva, Utuado

Business traveller
Liked: Amenities
I appreciate how clean and comfortable the rooms were.
Stayed 1 night in Feb 2024
Response from Patricia on 13 Feb 2024
Good morning, thank you for letting us know you had a good stay here at the Hyatt Place, we are happy to hear we have met your expectations and hope that you continue staying with us.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and nice hotel.
Stayed 2 nights in Feb 2024
Response from Patricia on 12 Feb 2024
Thanks for letting us know we have met your expectations , we hope you continued staying with us.

10/10 Excellent

Janet, Iroquois

Liked: Staff & service, property conditions & facilities
Easily accessible from the highway. Nice food and drink for purchase options. The breakfast was great.
Stayed 1 night in Feb 2024
Response from Patricia on 12 Feb 2024
Hello, it is nice you hear you enjoyed your stay with us, we hope you continue choosing us whenever your travels bring you to this area.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, dining option and breakfast included.
Stayed 1 night in Feb 2024
Response from Patricia on 12 Feb 2024
Good morning, thank you for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville Airport. Hope you have you here again.

10/10 Excellent

DeWayne

Stayed 1 night in Feb 2024

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
The hallways where extremely cold
Stayed 1 night in Jan 2024
Response from Patricia on 6 Feb 2024
Thank you for taking the time to give us feedback about your recent stay. Please know that your comments will be addressed with proper department. We hope you give us another opportunity to serve you.

10/10 Excellent

Vickie

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was excellent. You could be transported to not only the airport but, various restaurants in the area.
Stayed 1 night in Jan 2024
Response from Patricia on 5 Feb 2024
Thanks or taking the time to let us know you enjoyed your stay here at the Hyatt Place Jacksonville Airport. We hope you continue staying with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024