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Reviews of Hilton Garden Inn Jacksonville Airport

3 out of 5
Hilton Garden Inn Jacksonville Airport
13503 Ranch Rd, Jacksonville, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 377 out of 744 reviews" "
Rating 8 - Good. 221 out of 744 reviews" "
Rating 6 - Okay. 77 out of 744 reviews" "
Rating 4 - Poor. 41 out of 744 reviews" "
Rating 2 - Terrible. 28 out of 744 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Extremely well-maintained maintain That’s basically new rooms were incredibly clean comfortable just perfect. A welcomed surprise
Stayed 2 nights in Mar 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and the room was clean
Stayed 1 night in Feb 2024

10/10 Excellent

Gaines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and helpful attendants, room was clean and very large. Perfect for my needs. Close to the airport for those needing such a location.
Stayed 1 night in Feb 2024

8/10 Good

Amy

Travelled with partner
Liked: Staff & service, amenities
Property was in a great location. However not as clean as I had wished. There was a funky smell in the hall and room.
Stayed 3 nights in Jan 2024

6/10 Okay

Dena

Liked: Staff & service
Disliked: Cleanliness
There was no secure WiFi. There was snot on the inside of my shower curtain, the sink was dirty. The lotion container had dried old lotion around the spout. The water bottle refill filter was expired. I had a hard time finding information about dining. The website connected to the Hotel Information QR code in the room did not have the dining page set up.
Stayed 3 nights in Jan 2024
Response from Management on 16 Jan 2024
We are sorry to hear we did not fully meet your expectations. We will keep your coments in mind so that in the future, we can make sure these issues are resolved. We hope to have a chance to change your impression of us.

8/10 Good

LaQuitta, Daytona Beach

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Managment on 10 Jan 2024
We are sorry to hear we did not fully meet your expectations. We always strive to provide the best guest experience.we will keep your coment in mind so that in the future , we can make sure these issues are resolved.

6/10 Okay

Karolina

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Management. on 10 Jan 2024
Thank You for taking the time ti shair your experience.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management. on 10 Jan 2024
Thank You for taking the time to shair your experience.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

6/10 Okay

Nino

Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the evening and morning staff were exceptionally kind and helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Travelled with partner
No dinner available
Stayed 1 night in Nov 2023

10/10 Excellent

Carolynn

Stayed 1 night in Nov 2023

8/10 Good

Louie

Liked: Cleanliness
Stayed 3 nights in Nov 2023

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Star, PALM SPRINGS

Liked: Property conditions & facilities
It was nice… but room need a painting touch up
Stayed 1 night in Nov 2023

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Oct 2023

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience except the Elevator
The elevator carpet in both elevator's were filthy and smelly . My stay was great. Room was nice and clean and comfortable. The front desk people were very nice and courteous. The breakfast bar was good.
Stayed 2 nights in Oct 2023

8/10 Good

Carol

Stayed 1 night in Oct 2023

8/10 Good

Marie

Liked: Staff & service, room comfort
The room was not bad, it was a good sized room. The floor when you walk in was a little dirty and seemed slippery. Only one elevator was working at time we were there. The elevator carpet was really worn and dirty, it needs to be replaced.
Stayed 3 nights in Oct 2023

8/10 Good

William

Business traveller
Liked: Staff & service, room comfort
Hotel is a little worn out for a Hilton Garden Inn. Needed carpet cleaning in the common spaces It looked a little aged.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility, nice service.
Stayed 1 night in Sep 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk rep was helpful with my early check in
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was very pleasant. I believe the front desk staff was named Cliff. He was very helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Stayed 1 night in Aug 2023

6/10 Okay

robert, Carlisle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is definitely worn down. We had 2 rooms, my mother-in-law room the phone didn’t work, the air conditioning didn’t work. Our room the paint was peeling in the bathroom in several areas, one of the lights didn’t work and the carpet was stained. On the elevator there was a musty smell. For the price paid the value was not there.
Stayed 1 night in Aug 2023
Response from Management on 8 Sept 2023
Hello,Thank you for taking the time to respond in regard to your stay with us. We were sad to learn we did not meet your expectations. We invite you to reach out to us in regard to this matter. We do hope you will give us another chance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2023

6/10 Okay

Elizabeth, Tallahassee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is not well maintained. Our door stuck and was really hard to close. Bathroom was like a public bathroom in design.
Stayed 1 night in Aug 2023
Response from Management on 8 Sept 2023
Hello,Thank you for taking the time to respond in regard to your stay with us. We were sad to learn we did not meet your expectations. We invite you to reach out to us in regard to this matter. We do hope you will give us another chance.

4/10 Poor

Christopher

Travelled with partner
Disliked: Staff & service
The staff at this hotel were incredibly rude. When we were checking in, the man at the front desk was yelling at us when we asked a question about why they were charging us more money when we already paid for the hotel online. Then they were rude and laughed at us when we ordered food at their “restaurant”. Overall I was very unimpressed and would recommend staying in one of the other surrounding hotels.
Stayed 2 nights in Aug 2023
Response from Management on 10 Aug 2023
Hello Christopher,Thank you for your review. We do take such comments very seriously and would like to talk to you further in regard to your stay. Please reach out to hotel so we can further discuss this issue.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Erica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bad smell in hotel room
Stayed 1 night in Jul 2023
Response from Management on 31 Jul 2023
Hello Erica,Thank you for your review of our hotel. We regret that you had an issue with smell. I have shared your review with our team and ensure you that this is an isolated incident. We do hope should your travels bring you back to Jacksonville that you would give us another chance.

10/10 Excellent

Candy

Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

louis

Travelled with family, Business traveller
All good
Stayed 1 night in Jun 2023

6/10 Okay

Branden

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel had decent reviews and the parking lot and lobby looked really nice. The carpet in the hallways and elevator was very worn and dirty, but the carpet in the room was okay. The beds, however, were very old and worn out. One of the beds was torn up on the side and they were very hard and uncomfortable. The window shade was broken and the curtains were falling off the rod. The room was a mixture of old and new items. It has a fridge, microwave, and coffee maker. There is a restaurant in the hotel so you can get breakfast there, but we just spent one night on our way to the airport so we did not try the restaurant. It wasn’t a terrible hotel, but I would not stay there again.
Stayed 1 night in Jun 2023
Response from Management on 18 Jul 2023
Hello Branden,Thank you for your review. We regret we did not meet your satisfaction. We do hope should your travels bring you to our area again that you would give us another chance. We do hope you would call us so we can further discuss your stay.

10/10 Excellent

Mareon

Stayed 1 night in Jun 2023

10/10 Excellent

Karen, BOISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Last night f a 3 week trip. Pool and hot tub closed at 8:00. Lean lobby and room.
Stayed 1 night in Jun 2023

6/10 Okay

Asia, Brunswick

Travelled with family
We stayed there for one night in a double bed room and the room was so dim/dark in the entry way you couldn’t see well in the mirror. The beds were on metal railings with wheels, they were so loud and squeaky when you moved at all on the bed. It felt like it would collapse at any moment. Walked in after dinner two staff members at front desk didn’t speak or look up at us just on their phones. The elevator carpet was trifling and it smelled like a hot gym locker room. To top it off it was almost 200 dollars to stay this night. Not worth it AT ALL.
Stayed 1 night in May 2023
Response from RR on 1 Jun 2023
We will keep your coments in mind so that in the future , we can make sure these issues are resolved. We hope to have another chance to change your impression of us.

10/10 Excellent

APRIL

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Harvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in this area of the city
While we visit several times a year, we’ve never stayed near the airport and it was very comfortable. The staff was super friendly and the cleanliness of our room was addressed everyday during our stay. We will definitely come back.
Stayed 3 nights in May 2023